2 of 2 Contract Performance Metrics Jobs in Yorkshire

management, release management, capacity management, availability management, and business as usual stakeholder engagement. Being responsible for contributing to the creation, and subsequent measurement, of performance metrics to address any service improvements. Undertaking Stakeholder engagement and management, improving working relationships with the service suppliers and customers. Being responsible … routine contact point between the organisation and suppliers. Supports resolution of supplier related incidents, problems, or unsatisfactory performance. Collects and reports on supplier performance data Assists in the investigation and resolution of issues relating to applications. Assists with specified maintenance procedures Qualifications Essential Educated to postgraduate diploma/degree ...

initiatives to reduce recurring incidents and improve system stability. Monitoring and Reporting: Oversee monitoring systems (e.g., Splunk, AppD) to proactively detect issues and analyze performance metrics. Provide regular reports to senior management on system health, incident trends, and SLA adherence. Process Improvement: Enhance support processes, tools, and documentation … banking systems and compliance with local and global regulations. Monitoring and Observability: Deploy and maintain monitoring tools (e.g., AppD, Grafana, Splunk) to track system performance, security events, and compliance metrics. Develop dashboards and alerts to proactively detect and respond to potential issues in production system Process Improvement: Optimize ...