Leeds, West Yorkshire, England, United Kingdom Hybrid / WFH Options
Pontoon
and innovation. We're recruiting a Business Analyst to join a forward-thinking Service Operations Transformation Lab within a major financial services organisation. This team is driving change through process optimisation, automation, and AI, and we're looking for someone who can help map, analyse, and improve complex operational and ServiceNow workflows. This is a fantastic opportunity to work … the organisation. What You'll Be Doing Analyse and document current business processes, identifying opportunities to improve efficiency, productivity, and user experience. Produce detailed as-is and to-be process designs across varying levels of complexity (Levels 1-5). Collaborate with cross-functional teams to facilitate workshops and gather process requirements. Support the implementation of processimprovement strategies and monitor their effectiveness. Conduct data analysis to inform decision-making and track performance. Maintain updated documentation and ensure alignment with transformation goals. What You'll Bring Proven experience in business processimprovement and operational analysis. Strong Business Analyst skillset, with the ability to dive into complex processes and identify bottlenecks. Expertise in processMore ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Damia Group Ltd
of a variety of testing tools, environments, and methodologies. Creative problem-solving skills, with the ability to ask the right questions and challenge assumptions. Experience leading investigative work into process improvements. Desirable: Experience in public sector or large-scale digital transformation projects. Familiarity with Agile delivery methods and DevOps practices. Knowledge of risk-based testing approaches. Damia Group Limited More ❯
based at the St Jamess site of the Leeds Teaching Hospitals NHS Trust with an opportunity for hybrid working. Leeds Teaching Hospital Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to … close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. Job description Job responsibilities The post of Delivery Manager supports the operational management and governance … stakeholders, presenting project outcomes, and negotiating priorities or resources. Have autonomy in decision-making, particularly regarding scope changes, resource allocation, and risk management. Drive innovation by identifying and implementing process improvements, ensuring consistency, and introducing best practices. Oversee clusters of related projects or serve as a program manager for a portfolio, providing coordination across teams. Handle high-risk, high More ❯