Service Desk Architect
- Hiring Organisation
- Experis
- Location
- Sheffield, South Yorkshire, United Kingdom
- Employment Type
- Contract
operational governance. Shared Responsibility Model Design and maintain accountability frameworks across: Service Desk (L1) Resolver Groups (L2/L3) Application Support Infrastructure & Network Teams Security Operations Cloud Providers Third-Party Suppliers Service and Business Owners Develop RACI matrices, escalation paths, and supplier operating models. Ensure clear ownership … Integration Define end-to-end operational data flows across: ServiceNow/ITSM platforms CMDB Monitoring and Event Management tools IAM platforms Endpoint Management solutions Security platforms Cloud environments Business applications Design integrations that improve automation, service visibility, reporting, and operational efficiency. Establish data ownership, governance, lineage, and data quality ...