IT Service Transformation & Operations Lead
- Hiring Organisation
- Proactive Appointments
- Location
- Liverpool, Merseyside, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £350 - £400 per day
technology vendors, ensuring agreed SLAs are consistently achieved. Performance & Reporting: Establish meaningful KPIs, SLAs and reporting mechanisms to measure operational performance and demonstrate continuous improvement. Stakeholder Management: Build strong relationships across corporate, technology and executive stakeholder groups, adapting communication appropriately to each audience. Continuous Improvement: Develop … culture of ownership, accountability and continuous improvement across the technology operations function. Skills required: 5+ years' experience leading IT support, technology operations or service transformation programmes across retail and corporate environments. Proven experience transforming technology support functions within complex, geographically distributed organisations. Strong hands-on knowledge ...