23 of 23 Contract Customer Engagement Jobs

omnichannel brand campaigns, programs, media planning & campaigns and tactics; driving operational effectiveness, business impact and achievement of objectives. • Partner with business and other WCE functions (e.g., Content Delivery and Customer Engagement Platform Team) on development of channel-agnostic engagement strategy followed by more specific digital channel strategy to meet business and customer needs. • Deliver omnichannel insights … and recommendations for ongoing optimization of business plans. • Leverage Digital Capabilities and Customer Engagement Excellence principles, standards, and best practices to drive results for the business. Examples include Omnichannel and advanced analytics, content modularisation, CRM, websites, Interactive visual aids (IVAs), email, social media, Remote Engagement and Search Engine Marketing. Other examples to be identified based on business …/customer needs and prioritized according to the identified customer experience journeys. • Identify and run experiments with capabilities team to pilot/scale future digital marketing capabilities. • Act as a coach to brand teams to ensure adoption of new ways of working with specific focus on omnichannel strategy Key Responsibilities: • Leads brand omnichannel planning and content strategies across More ❯

Job Title: Customer and Insight Analyst Location: Castle Donington (Hybrid - 2 days per week in the office) Contract Length: 6 Months Salary: £500 per day (umbrella) About the Role: Our client is seeking a highly skilled Customer and Insight Analyst to join their Customer Strategy & Insight Team. This role is pivotal in driving the organisation's strategic … approach to customer engagement and satisfaction. You will be responsible for analysing customer data and insights to enhance customer journeys and overall experience. Key Responsibilities: Collaborate with the Customer Strategy and Insight Team Manager to develop and implement initiatives aligned with the organisation's Customer Strategy, aimed at improving customer journeys. Create a … sustainable model to share insights on diverse customer groups, engaging stakeholders across Customer Excellence, Connections, and Field Operations. Conduct stakeholder sentiment analysis related to customer journey enhancements. Represent the organisation externally in discussions that generate customer insights, relaying findings back into the business. analyse employee and operational data to identify satisfaction drivers and root causes of More ❯

Customer Communications Specialist - B2C/Loyalty/Rewards Contract - 3 months Reading/Home We're growing fast-and our Marketing team is looking for a creative, driven marketer to help shape standout loyalty communications. As Customer Communications Executive you'll lead the creative development of campaigns for our rewards app-attracting new users and keeping current members … across channels like email, SMS, direct mail, and app. You'll work closely with cross-functional teams to deliver campaigns that boost app downloads, drive offer redemptions, and enhance customer experience. Responsibilities include: Develop and deliver creative comms across multiple channels Write clear briefs and manage asset creation Use insights to drive engagement and optimise campaigns Collaborate with … internal stakeholders to align with brand and legal standards The successful Customer Communications Executive will have: Experience in B2C marketing or customer comms Strong writing, briefing, and campaign delivery skills Great stakeholder management and a creative mindset Passion for data-driven marketing and customer engagement To apply for the Customer Communications Specialist please send your More ❯

to join their team on a 10 month contract basis. This is an exciting opportunity for a marketing professional to take ownership of strategic field programs and drive brand engagement, lead generation, and customer acquisition. As a Field Marketing Manager, you will be responsible for planning and executing scalable marketing programs. You will work closely with sales and … marketing teams to develop and implement campaigns that enhance brand visibility, generate leads, and support sales conversion rates. Your efforts will directly contribute to business growth and customer engagement in the region. THE ROLE: Some of your responsibilities as a Field Marketing Manager: Develop and execute regional marketing programs, including events, webinars, and targeted campaigns to drive brand More ❯

Pega Decisioning Architect is a hands-on, strategic role responsible for designing, building, and optimizing the decisioning framework within the Pega platform, with a strong focus on the Pega Customer Decision Hub (CDH). This individual will be a subject matter expert who can translate business goals into scalable and efficient decisioning strategies, while also performing the practical configuration … Pega CDH, including Next-Best-Action (NBA) frameworks, real-time containers, and adaptive models. * Business to Technical Translation: Collaborate with business stakeholders, product owners, and data scientists to translate customer engagement goals and business requirements into effective and scalable decisioning frameworks. * Defining Policies & Rules: Define and implement engagement policies, arbitration rules, and predictive models to optimize customer More ❯

30.42/hr (Inside IR35) Are you ready to elevate your career as a Data Engineer? This is your chance to join a forward-thinking company that s revolutionising customer experience through cutting-edge technology. This role offers you the opportunity to work on innovative projects, modernising data infrastructure and enabling data-driven decision-making. With hybrid working arrangements … someone looking to make a meaningful impact while enjoying flexibility and professional growth. What You Will Do: • Design, build, and maintain scalable data pipelines and ETL processes to enhance customer service operations. • Migrate and modernise legacy data systems to cloud-based solutions for improved performance and accessibility. • Integrate data from CRM systems and customer touchpoints into cloud platforms … for unified analysis. • Ensure data quality, consistency, and availability to support reporting and analytics. • Collaborate with Data Analysts to deliver actionable insights and support proactive customer engagement strategies. • Implement data solutions using Google Cloud Platform services such as BigQuery, Cloud Functions, and Dataflow. What You Will Bring: • Proven experience as a Data Engineer, ideally within a customer More ❯

30.42/hr (Inside IR35) Are you ready to elevate your career as a Data Engineer? This is your chance to join a forward-thinking company that’s revolutionising customer experience through cutting-edge technology. This role offers you the opportunity to work on innovative projects, modernising data infrastructure and enabling data-driven decision-making. With hybrid working arrangements … someone looking to make a meaningful impact while enjoying flexibility and professional growth. What You Will Do: • Design, build, and maintain scalable data pipelines and ETL processes to enhance customer service operations. • Migrate and modernise legacy data systems to cloud-based solutions for improved performance and accessibility. • Integrate data from CRM systems and customer touchpoints into cloud platforms … for unified analysis. • Ensure data quality, consistency, and availability to support reporting and analytics. • Collaborate with Data Analysts to deliver actionable insights and support proactive customer engagement strategies. • Implement data solutions using Google Cloud Platform services such as BigQuery, Cloud Functions, and Dataflow. What You Will Bring: • Proven experience as a Data Engineer, ideally within a customer More ❯

a Senior CRM Analyst on a fixed term contract to cover maternity leave. In this pivotal role, youll partner with marketing to deliver smart, insight-led campaigns that drive customer engagement and maximise Return on Investment. This role offers hybrid working (one day per week/fortnight in the office) from our Support Office in Handforth, Cheshire. What … youll do: Lead the data, targeting and analytics behind our CRM strategy Optimise customer journeys across the lifecycle Deliver actionable insights through storytelling and visualisation Influence campaign strategy with robust analytics Champion analytical best practices and process improvements What youll bring: Strong SQL skills and experience with large-scale data warehouses Proven track record in CRM analytics and campaign More ❯

Fixed Term Contract (FTC). An exciting opportunity for a D365 Technical Architect to join the DRIVE programme at Rotork. Responsibilities include overseeing the successful implementation of Dynamics 365 Customer Engagement and Finance & Supply Chain Management systems. Collaboration with IT teams and DRIVE peers is key to ensuring alignment with Microsoft best practices. The role involves maintaining the More ❯

and produce growth forecasts and respective PLM-S strategy meeting to ensure product development occurs to meet market demand Analyze competitor portfolio to establish differentiation for portfolio across markets Customer Engagement: Attend strategic events, record and distribute key information and be an ambassador for Siemens Grow overall customer satisfaction as well as revenues from key accounts/… stakeholders Foster authentic and personal relationships with customers and stakeholders from the earliest stages of business development Be the 'voice of the customer' and ensure their outcomes, benefits and aspirations are understood and communicated effectively to inform new technology developments within Siemens Rail Infrastructure & CIS Creative thinker who is used to working under pressure and to tight/challenging … deadlines (essential) and present new commercial ideas to the rail market Bids: Lead customer focussed proposal generation through handover to bids Develop, as appropriate specific opportunity capture plans in accordance with company processes and standards Involvement in pre and post bid submission negotiations with the client encompassing technical, financial and commercial considerations Lead market & competitor analysis activities to identify More ❯

track record and work history as an MS Solutions Architect + Experience with SolarWinds & ServiceNow highly desirable Overview We're looking for 2 Solution Architects to join a major customer engagement, providing design and assurance across multiple technology workstreams. This is a hands-on role where you'll bring technical depth, architectural oversight, and the ability to challenge More ❯

to Have OSCP, OSWA, CRTO, GWAPT, GPEN, eWPT certifications. Azure Security Engineer Associate or AWS Security Specialty. Kubernetes security or DevSecOps-focused certifications. Strong analytical, problem-solving, reporting, and customer engagement skills. Why Join Lead security testing in high-impact CI/CD and cloud-native projects. Collaborate with a cutting-edge security and DevOps team. Influence secure More ❯

of AI and automation tools, and who also has the skills to manage the Company's social media presence and experiment with emerging technologies to improve efficiency, content, and customer engagement. Key Responsibilities * Explore and implement AI tools (e.g. ChatGPT, automation platforms) to streamline internal processes * Assist in generating AI-driven content: emails, reports, visuals, video scripts * Manage and More ❯

or equivalent certifications. Cloud security certifications (AWS/Azure). Advanced AD/cloud/red teaming trainings (SANS, HackTheBox Pro Labs). Strong analytical, problem-solving, troubleshooting, and customer engagement skills. Experience in agile, cross-functional teams, documenting findings, and supporting remediation cycles. If youre ready to take on your next challenging role in offensive security, send More ❯

business is creating a brand-new senior role to lead the integration and optimisation of Salesforce and HubSpot. This position will be central to shaping how the company manages customer data, enabling sales, marketing and finance teams to operate effectively through world-class CRM platforms. The Role Lead the implementation, optimisation and governance of Salesforce & HubSpot. Manage a team … Sales, Marketing, Finance, and Technology. Oversee data quality, integrity, governance, and compliance within CRM platforms. Manage vendor/partner relationships, contracts, and budget. Align CRM strategy with business growth, customer engagement and operational efficiency. About You Senior-level CRM platform management experience (Salesforce essential, HubSpot desirable). Background in complex B2B environments; events/media experience is an … link CRM capability to revenue growth. Hands-on knowledge of data quality, governance and compliance. Proven track record of managing teams and driving adoption of CRM platforms. Excellent stakeholder engagement across technical and commercial functions. Why Apply? Chance to build a new CRM function from the ground up. Hybrid London-based role with high visibility across the business. Competitive More ❯

business is creating a brand-new senior role to lead the integration and optimisation of Salesforce and HubSpot. This position will be central to shaping how the company manages customer data, enabling sales, marketing and finance teams to operate effectively through world-class CRM platforms. The Role Lead the implementation, optimisation and governance of Salesforce & HubSpot. Manage a team … Sales, Marketing, Finance, and Technology. Oversee data quality, integrity, governance, and compliance within CRM platforms. Manage vendor/partner relationships, contracts, and budget. Align CRM strategy with business growth, customer engagement and operational efficiency. About You Senior-level CRM platform management experience (Salesforce essential, HubSpot desirable). Background in complex B2B environments; events/media experience is an … link CRM capability to revenue growth. Hands-on knowledge of data quality, governance and compliance. Proven track record of managing teams and driving adoption of CRM platforms. Excellent stakeholder engagement across technical and commercial functions. Why Apply? Chance to build a new CRM function from the ground up. Hybrid London-based role with high visibility across the business. Competitive More ❯

EMEA marketing team on a 12-month contract. This is a fantastic opportunity to lead the strategy, planning, and execution of both in-person and virtual events-from small customer engagements (30-100 attendees) to large-scale flagship events (500-1,000 attendees). You'll work closely with cross-functional teams to deliver events that enhance brand presence … drive pipeline, and create meaningful customer experiences. Strong project management, communication, and stakeholder coordination skills are essential. Key Responsibilities: Plan and execute regional events (virtual & in-person) across EMEA. Own event strategy, logistics, registration, and post-event reporting. Collaborate with marketing, sales, and external vendors. Use tools like Cvent for registration and event tracking. Ensure all events follow GDPR More ❯

EMEA marketing team on a 12-month contract. This is a fantastic opportunity to lead the strategy, planning, and execution of both in-person and virtual events-from small customer engagements (30-100 attendees) to large-scale flagship events (500-1,000 attendees). You'll work closely with cross-functional teams to deliver events that enhance brand presence … drive pipeline, and create meaningful customer experiences. Strong project management, communication, and stakeholder coordination skills are essential. Key Responsibilities: Plan and execute regional events (virtual & in-person) across EMEA. Own event strategy, logistics, registration, and post-event reporting. Collaborate with marketing, sales, and external vendors. Use tools like Cvent for registration and event tracking. Ensure all events follow GDPR More ❯

EMEA marketing team on a 12-month contract. This is a fantastic opportunity to lead the strategy, planning, and execution of both in-person and virtual events-from small customer engagements (30-100 attendees) to large-scale flagship events (500-1,000 attendees). You'll work closely with cross-functional teams to deliver events that enhance brand presence … drive pipeline, and create meaningful customer experiences. Strong project management, communication, and stakeholder coordination skills are essential. Key Responsibilities: Plan and execute regional events (virtual & in-person) across EMEA. Own event strategy, logistics, registration, and post-event reporting. Collaborate with marketing, sales, and external vendors. Use tools like Cvent for registration and event tracking. Ensure all events follow GDPR More ❯

experience as an Enterprise Architect leading digital transformation initiatives within the insurance industry (essential). Strong understanding of core insurance systems and processes, including underwriting, claims, policy management, and customer engagement. Broad technical knowledge across application, data, infrastructure, and integration architecture. Strong stakeholder engagement skills with the ability to communicate effectively with technical and non-technical audiences. Experience More ❯

or troubleshoot Cisco products and solutions. Contributes to the development of digital intellectual capital (e.g. scripts, digital signatures). Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across an appropriate range of technologies. Candidates applying for the Consulting Engineer/High Touch Engineer role will More ❯

AI Lead Consultant Contract: 6 months initial engagement IR35: Outside IR35 Rate: DOE Location: Hybrid to Manchester - ideally 1-2 days a week The Role We're seeking an AI Lead Consultant to accelerate large-scale AI transformation within a global organisation. This role blends strategy and delivery - shaping the AI agenda, driving adoption, and ensuring pilots evolve into … impactful, scalable solutions. Reporting to the Global Director of Data & AI, you'll be the link between business vision and technical execution, embedding AI into core operations and customer engagement. Key Focus Define and activate high-value AI use cases aligned to business strategy. Build frameworks and playbooks for adoption and scaling. Oversee the end-to-end lifecycle of More ❯

and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimisation of Cisco services and solutions Takes responsibility of task/project implementation for assigned customer engagements Captures and contributes to new implementation techniques and methodologies utilised in customer delivery and shares lessons learned with the broader team Creates and reviews project deliverables e.g. … troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures). Acts as an initial focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of major customer problems across an appropriate range of technologies. Candidates applying for the Data Centre Consulting Engineer role will need: Mid More ❯