9 of 9 Remote Contract Customer Engagement Jobs

D365 CE ARCHITECT/LEAD - CUSTOMER INSIGHTS JOURNEYS - OUTSIDE IR35 - DAY RATE NEGOTIABLE - 100% REMOTE Role PurposeAs a D365 CE Lead, you will be responsible for designing and delivering intelligent, data-driven customer engagement strategies across multiple channels. You will leverage behavioural insights, predictive modelling, and segmentation to drive relevance, increase customer retention, and grow customer … the most relevant section of the customers app/site to each contact.- Use behavioural data and audience insights to drive personalised engagement.- Ensure the model: Utilises a 360° customer view (UCP).Web Push/Push Notifications Channel Integration - Integrate Web push into CIJ to engage desktop users - Build & deploy targeted Web Push messages Skills & Experience- Proven experience in … CRM, Martech, or Customer Analytics roles.- Strong understanding of customer journey orchestration and segmentation.- Experience with decisioning engines, personalisation models, and data platforms.- Familiarity with CIJ tools, Web Push, and multi-channel CRM strategies.- Analytical mindset with the ability to interpret data and drive actionable insights.- Excellent stakeholder management and communication skills.If you're interested in this role More ❯

D365 CE ARCHITECT/LEAD - CUSTOMER INSIGHTS JOURNEYS - OUTSIDE IR35 - DAY RATE NEGOTIABLE - 100% REMOTE Role Purpose As a D365 CE Lead, you will be responsible for designing and delivering intelligent, data-driven customer engagement strategies across multiple channels. You will leverage behavioural insights, predictive modelling, and segmentation to drive relevance, increase customer retention, and grow … customer lifetime value. Key Responsibilities Next Best Section (NBS) Decisioning - Develop and maintain a model that recommends the most relevant section of the customers app/site to each contact. - Use behavioural data and audience insights to drive personalised engagement. - Ensure the model: Utilises a 360° customer view (UCP). Web Push/Push Notifications Channel Integration - Integrate … Web push into CIJ to engage desktop users - Build & deploy targeted Web Push messages Skills & Experience - Proven experience in CRM, Martech, or Customer Analytics roles. - Strong understanding of customer journey orchestration and segmentation. - Experience with decisioning engines, personalisation models, and data platforms. - Familiarity with CIJ tools, Web Push, and multi-channel CRM strategies. - Analytical mindset with the ability More ❯

role in driving business performance through data-led strategy. The environment is collaborative, fast-paced, and hybrid, with access to world-class analytics tools and a genuine focus on customer understanding. THE ROLE: As a Customer Loyalty Insight Analyst, you will play a crucial role in driving insight across loyalty and life cycle activity. You'll work with … marketing, CRM and analytics engineering teams to identify trends, improve retention, and optimise loyalty programmes. You can expect to: Analyse customer behaviour and loyalty performance to identify key retention drivers. Deliver data-led insights to inform customer engagement and reactivation strategies. Build and maintain dashboards and reporting for loyalty KPIs. Partner with CRM and Marketing teams to … deliver targeted campaigns and recommendations. Present insight to senior stakeholders to influence strategic decision-making. YOUR SKILLS AND EXPERIENCE: Strong background in customer insight, retention or loyalty analytics. Advanced SQL skills, plus experience with Looker, Power BI or Tableau. Excellent communication and stakeholder management ability. A data-driven mindset with a passion for improving the customer experience. Desirable More ❯

solving commercially impactful problems with autonomy. The Opportunity This is a hands-on Lead Data Scientist role where you'll take ownership of an existing project focused on predicting customer engagement from marketing images. Your goal: build and deploy a model that forecasts click-through rates and explains why certain images drive better performance. What You'll Be … Doing Build and refine a predictive model using image data & historical engagement metrics? Identify which image characteristics (colour, objects, themes) influence customer behaviour? Implement explainability (e.g. SHAP, feature importance)? Build a simple internal UI (Dash, Streamlit, or Flask) for stakeholders to explore insights? Present findings and guide technical decision-making internally? Enable deployment teams to operationalise your solution … What Success Looks Like By the end of the initial engagement you will have delivered:- A working predictive model- Clear explainability on what drives user clicks- A functional internal tool for non-technical stakeholders- Documentation and guidance for productionisation Required Skills Must-Have: Expert-level Python (Pandas, modelling libraries such as Scikit-learn) SQL AWS cloud experience Proven end More ❯

ASAP. IR35 Status: Outside IR35 Rate: Negotiable Location: Hybrid - West London Duration: Initial 6 Months Essential Requirements: 5+ years of hands-on experience implementing and customizing Microsoft Dynamics 365 Customer Engagement (CE) solutions. Proven ability to design, develop, and deploy plugins, custom workflows, Power Automate flows, and integrations using the Power Platform and Azure services. Strong experience with … Sales, Marketing, and Customer Service modules, including configuration, customization, and data model understanding. Desirable - Industry Background: Previous consulting experience within technology, SaaS, or software development organizations Certifications: Relevant Microsoft certifications (e.g., MB-910, MB-210, PL-400, or PL-600) preferred. If you are interested, please apply with your most up to date CV. More ❯

day a week in the office, 4 days working from home Duration: 3 months initially Preferable skills and experience for the role include the following: - Experience supporting Dynamics 365 Customer Engagement (CE) or Dynamics CRM (v2016) - Troubleshooting system performance issues/minor bug fixing - Strong analytical skills, with the ability to understand issues and troubleshoot effectively - Excellent communication … skills written and verbal, comfortable in user facing environment - Experienced in the functional implementation of Dynamics CRM/D365 CE end to end (from either end customer or partner perspective), including: o Dynamics CE (CRM) development experience with entities, forms, workflows, BPF o Dataverse o Power Automate o Dynamics security setup o Importing data o Business Rules o JavaScript More ❯

delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from Legacy platforms, and aligning technology decisions with global compliance standards. Core … Excellence Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build Real Time dashboards for performance monitoring. Lead capacity planning, incident management, and continuous improvement initiatives. Stakeholder Engagement Conduct CxO-level workshops, translate business objectives into technical roadmaps, and maintain governance with PMO and regulatory bodies. Prepare investment cases, TCO/ROI analyses, and compliance documentation for More ❯

resource aligned to geography, skill set and priority requirements per job. Role encompasses ITS and Core business elements. Scheduling of internal resource and/or partner resources to fulfill customer engagements/requirements. Vetting of deal pack paperwork to ensure everything that is required for an on-site consultant visit to present Assist in the resolution of implementation/… resourcing issues to ensure customer satisfaction both internal and external Provide special pricing quotations to Pre-Sales Team generated from IQuote as pricing from some suppliers can change/improve depending on the customer, quantity, promise of order etc Collate monthly Software Support Renewals to ensure all customers have cover where required We are an equal opportunities employer … have Time-management and planning skills Focused on achieving targets Self-motivated and flexible team player, able to work under pressure Commercial Awareness Experience within an administration environment. Excellent Customer Service skills Conflict resolution skills Ability to make decisions independently PC literate - Word, Excel and Lotus Notes Ability to prioritise work effectively and meet deadlines. Good verbal and written More ❯

the delivery coordination of small enhancements to our products for both new and existing customers. Key Responsibilities: Coordinate multiple small work deliveries and small projects Creation and administration of customer engagements in PSA tool Liaise with customers to obtain agreement for delivery plan; dates and content Escalate exceptions to PSG Management team Coordinate execution of product delivery plan Update … the Vigo team through meetings and planning tools Signal when payment milestones have been met for customer invoices to be submitted Work with the project consultants to control scope Track and monitor milestones and report on delivery activity and project status Coordinate interdependent activities Support Vigo consultancy team with customer comms and internal business updates Company Info You More ❯