4 of 4 Remote Contract Customer Insight Jobs

Job Title: Customer and Insight Analyst Location: Castle Donington (Hybrid - 2 days per week in the office) Contract Length: 6 Months Salary: £500 per day (umbrella) About the Role: Our client is seeking a highly skilled Customer and Insight Analyst to join their Customer Strategy & Insight Team. This role is pivotal in driving the … organisation's strategic approach to customer engagement and satisfaction. You will be responsible for analysing customer data and insights to enhance customer journeys and overall experience. Key Responsibilities: Collaborate with the Customer Strategy and Insight Team Manager to develop and implement initiatives aligned with the organisation's Customer Strategy, aimed at improving customer journeys. Create a sustainable model to share insights on diverse customer groups, engaging stakeholders across Customer Excellence, Connections, and Field Operations. Conduct stakeholder sentiment analysis related to customer journey enhancements. Represent the organisation externally in discussions that generate customer insights, relaying findings back into the business. analyse employee and operational data to identify satisfaction drivers More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers … and helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. … Building dashboards that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers … and helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. … Building dashboards that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions More ❯

conduct regular market and competitor analysis to keep abreast of macro product/tech evolutions across EMEA, including topics of FMS, app integrations and AI Develop targeting strategies, ideal customer profiles, positioning and differentiated value propositions and messaging for the emerging mid-market segment Lead the development of sales enablement materials, supporting both new business and account management sales … teams Work closely with product management teams to build product marketing plans. Lead the go-to-market efforts for new product and feature releases. Customer insights- leverage primary qualitative, quantitative research and rapid experimentation methods to uncover customer insights Triangulate multiple data sources to identify market opportunities and big customer problem spaces Regularly conduct market and opportunity … of key product-led initiatives Required skills: Demonstrable experience in an EMEA product marketing role - supporting product and marketing strategy development, cross-functional execution and GTM Experienced in building customer profiles, value propositions, messaging hierarchies and identifying compelling proof points and ‘reasons to believe’ to support GTM activity. Customer obsessed and tenacious about understanding customer needs, behaviours More ❯