London, South East, England, United Kingdom Hybrid / WFH Options
Harnham - Data & Analytics Recruitment
THE COMPANY: A global technology and online marketplace business, well known for connecting customers and partners through innovative digital solutions. You'll be joining a forward-thinking Insight & Analytics team that plays a key role in driving business performance through data-led strategy. The environment is collaborative, fast-paced, and hybrid, with access to world-class analytics tools and … a genuine focus on customer understanding. THE ROLE: As a Customer Loyalty Insight Analyst, you will play a crucial role in driving insight across loyalty and life cycle activity. You'll work with marketing, CRM and analytics engineering teams to identify trends, improve retention, and optimise loyalty programmes. You can expect to: Analyse customer behaviour … and loyalty performance to identify key retention drivers. Deliver data-led insights to inform customer engagement and reactivation strategies. Build and maintain dashboards and reporting for loyalty KPIs. Partner with CRM and Marketing teams to deliver targeted campaigns and recommendations. Present insight to senior stakeholders to influence strategic decision-making. YOUR SKILLS AND EXPERIENCE: Strong background in customerMore ❯
reviews around site stability, raised issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customerinsight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. … business updates. Highly organised, detail-oriented, and solution-driven. Key Attributes * Calm under pressure and confident managing multiple priorities. * Collaborative with strong stakeholder management skills. * Passionate about delivering excellent customer experiences. * Proactive, accountable, and always seeking improvement. More ❯
Galway, Galway County, Republic of Ireland Hybrid / WFH Options
CompuStaff
with BI governance, compliance, and CI/CD practices. A problem-solver mindset with a focus on delivering measurable business impact. Why Join Impact: Your work will directly shape customer insights and operational intelligence across the platform. Innovation: Build with AI-driven, cloud-native tools in a modern data stack. Flexibility: Galway-based hybrid setup with remote options. Growth More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions Ltd
D365 CE ARCHITECT/LEAD - CUSTOMER INSIGHTS JOURNEYS - OUTSIDE IR35 - DAY RATE NEGOTIABLE - 100% REMOTE Role PurposeAs a D365 CE Lead, you will be responsible for designing and delivering intelligent, data-driven customer engagement strategies across multiple channels. You will leverage behavioural insights, predictive modelling, and segmentation to drive relevance, increase customer retention, and grow customer … the most relevant section of the customers app/site to each contact.- Use behavioural data and audience insights to drive personalised engagement.- Ensure the model: Utilises a 360° customer view (UCP).Web Push/Push Notifications Channel Integration - Integrate Web push into CIJ to engage desktop users - Build & deploy targeted Web Push messages Skills & Experience- Proven experience in … CRM, Martech, or Customer Analytics roles.- Strong understanding of customer journey orchestration and segmentation.- Experience with decisioning engines, personalisation models, and data platforms.- Familiarity with CIJ tools, Web Push, and multi-channel CRM strategies.- Analytical mindset with the ability to interpret data and drive actionable insights.- Excellent stakeholder management and communication skills.If you're interested in this role More ❯
D365 CE ARCHITECT/LEAD - CUSTOMER INSIGHTS JOURNEYS - OUTSIDE IR35 - DAY RATE NEGOTIABLE - 100% REMOTE Role Purpose As a D365 CE Lead, you will be responsible for designing and delivering intelligent, data-driven customer engagement strategies across multiple channels. You will leverage behavioural insights, predictive modelling, and segmentation to drive relevance, increase customer retention, and grow customer … the most relevant section of the customers app/site to each contact. - Use behavioural data and audience insights to drive personalised engagement. - Ensure the model: Utilises a 360° customer view (UCP). Web Push/Push Notifications Channel Integration - Integrate Web push into CIJ to engage desktop users - Build & deploy targeted Web Push messages Skills & Experience - Proven experience … in CRM, Martech, or Customer Analytics roles. - Strong understanding of customer journey orchestration and segmentation. - Experience with decisioning engines, personalisation models, and data platforms. - Familiarity with CIJ tools, Web Push, and multi-channel CRM strategies. - Analytical mindset with the ability to interpret data and drive actionable insights. - Excellent stakeholder management and communication skills. If you're interested in More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
LANCESOFT LTD
handle multiple initiatives simultaneously and meet deadlines. • Familiarity with data privacy regulations (e.g., GDPR, CCPA) and their implications on data collection and usage. Desirable • Working knowledge of WebSDK and Customer Journey Analytics • Demonstrable experience of solving onsite problems using Analytics tools, including debuggers (Omnibug, Ghostery, etc) • Strategic Thinker: Adopts a holistic perspective that considers data, analytics, customer insights More ❯
