Company and Role: Dedicated Tech Services, Inc. (DTS) is an award-winning IT consulting firm based in Columbus, OH. We now have an opening for a Sr. Red Hat Linux Administrator on a long-term opportunity with the potential for a multi-year contract. You will manage and optimize the client s Red Hat Enterprise Linux (RHEL) environments. This candidate … subcontractors, third parties, or agencies) Paid time off and holidays for salaried employees 401K, billable bonus, and health, life, vision, dental and short-term disability insurance options for all DTS is a proud Women Business Enterprise (WBE) and Woman Owned Small Business (WOSB)! Check out our benefits and company information at ! Job Description : We are hiring a highly experienced Senior More ❯
Responsibilities of the Role: Provide a proactive, customer-focused, first-time fix first-line support service to students, staff, and other key stakeholders for all services offered by the DTS Directorate, ensuring the continuous operation of my client's computer network and systems. Offer first-line support for all DTSservices, following the Directorate's Incident Management process, monitoring, and … including maintaining accurate records and disseminating information as required. Update relevant Service Desk systems in alignment with the Incident Management process, ensuring accurate and compliant information in accordance with DTS policies and standards. Invoke third-party support as per established processes and provide assistance to third-party contractors working for my client. Assist other teams in proactive activities such as … students and staff regarding the use of standard software, hardware products, systems, and procedures. Promote the smooth transition of knowledge within the Service Desk Team by collaborating with other DTS teams and project teams, as directed by the Service Delivery Manager, including training elements for new or less experienced team members. Draft communications, including responses to complaints and customer feedback More ❯
Responsibilities of the Role: Provide a proactive, customer-focused, first-time fix first-line support service to students, staff, and other key stakeholders for all services offered by the DTS Directorate, ensuring the continuous operation of my client's computer network and systems. Offer first-line support for all DTSservices, following the Directorate's Incident Management process, monitoring, and … including maintaining accurate records and disseminating information as required. Update relevant Service Desk systems in alignment with the Incident Management process, ensuring accurate and compliant information in accordance with DTS policies and standards. Invoke third-party support as per established processes and provide assistance to third-party contractors working for my client. Assist other teams in proactive activities such as … students and staff regarding the use of standard software, hardware products, systems, and procedures. Promote the smooth transition of knowledge within the Service Desk Team by collaborating with other DTS teams and project teams, as directed by the Service Delivery Manager, including training elements for new or less experienced team members. Draft communications, including responses to complaints and customer feedback More ❯
