Business Analyst - Digital Transformation (JSM / ITSM & HubSpot / CRM)
- Hiring Organisation
- Additional Resources Ltd
- Location
- London, South East, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £400 - £500 per day
Data Analyst, Workflow Analyst, Operations Analyst, Business Intelligence Analyst, BI Analyst or in a similar role Experience in delivering business systems, process improvement or digital transformation projects. Skilled in requirements gathering, process mapping, and preparing detailed functional documentation. Experience with Jira Service Management (JSM) , IT Service Management (ITSM … platforms or service management transformation projects. Have experience integrating HubSpot or other CRM platforms. Ability to produce user stories, functional specifications, workflow diagrams and process documentation. Experience supporting testing, User Acceptance Testing (UAT) and solution implementation. Background working within operational, customer service, technology or business transformation environments. Good ...