2 of 2 Remote DemandTrendContract First Line Support Technician Jobs

The role of the National IT Technician is to work as part of a wider team to support the business by fulfilling incident and request tickets by providing excellent customer service whilst working to ITIL best practices.Due to the nature of this work, the role is primarily based at the head office in Atherstone, although some … workload. If you’re a hardworking individual that’s ready to kick-start your career with an award-winning employer, apply to join #TeamAldi today! Your New Role Provide first and second level remote and onsite support to National and Regional offices including the escalation of any issues to external support partners when necessary, whilst … ensuring tickets are always updated. On-site Regional support for rollouts/new Regions (some UK, and European travel may be required). Occasional travel for support or to assist go-lives will be required. Physical installations of equipment onsite. Take on support tickets for new equipment and repairs from our end users. Forecast More ❯

Job summary As an IT Service Desk Technician, you'll play a central role when it comes to supporting customers and colleagues via telephone, our Self-Service Portal, Chat and remotely accessing our customers devices. With an interest in IT and an … opportunity to expand your technical skills and knowledge, you'll be part of a high performing team ensuring there is minimal downtime to services. You will act as the first point of contact on the SCW IT Service Desk so applicants must be confident to talk over the phone and provide friendly customer service. The role itself is office … equivalent, particularly in English, Mathematics & IT NVQ level 3 plus (or equivalent) in IT, Information Systems, related subject, or substantial experience in a relevant role Values & Behaviours Essential Patient First - Customer Excellence Aspirational Collaborative Insightful Respectful A commitment to Equality, Diversity and Inclusion Knowledge & Experience Essential Relevant Microsoft Accreditation, or equivalent computer qualification of NVQ level 3, or substantial More ❯