Helpdesk OSD Analyst
Manchester, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Pontoon
Job title: Helpdesk OSD analyst Location: Hybrid (3 days on-site in Manchester) Duration … months Pay Rate: £250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a Helpdesk Analyst to join a high-performing ITSM team within a major telecoms organisation. This role offers the opportunity to make a real impact in a fast-paced environment. Key Responsibilities … documented and communicated. Manage problem cases, driving them to resolution while providing regular updates. Support the access control process, enhancing workflows as opportunities arise. Key Skills and Experience Strong help desk or technical support background Familiarity with APIs and hands-on experience using Postman or similar API testing tools Experience in unit testing with a focus on continual More ❯
Employment Type: Contract
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