1 to 4 of 4 Contract Help Desk Analyst Jobs

Helpdesk Analyst/Junior Support Analyst AMAZING opportunity for someone to work for one of the top management consultancies based in Central London and learn from the best of the best. You will be working with an exceptionally talented bunch of individuals where you want to … our user base in a demanding results-oriented environment. This role is expected to deal with the majority of calls and emails to the Help Desk using a variety of problem solving techniques, while maintaining a high level of customer satisfaction. A key component of the support operation more »

IT Helpdesk Analyst (Italian Speaking) | 6 Month Contract | (Inside IR35) | Hybrid (Livingston, onsite 2 days pw) | Starting ASAP Day Rate: £130 Job Description: Harvey Nash's client is looking for an Italian speaking Helpdesk analyst. You will have excellent communication in both written and verbal forms. Assisting with … password reset process and advising workers on how to manage this themselves, if able to do so. The main function of a Technical Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions more »

IT Helpdesk Analyst (Italian Speaking) | 6 Month Contract | (Inside IR35) | Hybrid (Livingston, onsite 2 days pw) | Starting ASAP Day Rate: £130 Job Description: Harvey Nash's client is looking for an Italian speaking Helpdesk analyst. You will have excellent communication in both written and verbal forms. Assisting with … password reset process and advising workers on how to manage this themselves, if able to do so. The main function of a Technical Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions more »

Essential Duties and Responsibilities Work as part of the 11x7 Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records: Identifies … appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams Coordinating tickets that cross organizational boundaries to ensure customer satisfaction more »