1 of 1 Contract Help Desk Manager Jobs

Contract Helpdesk Manager/2nd-Line Support (Dynamics365) Contract length: 4months Location: Merseyside 3 days working week Start date: ASAP Purpose of the role Our retail client is migrating from Microsoft AX 2008 to Dynamics365 . This project will cover the next 20days pre post-go-live and … throughout a 3 month stabilisation window. The two-person service desk may well experience elevated ticket volume. We are seeking an experienced Helpdesk Manager with strong 2nd-line MS365 and Microsoft Dynamics to: Manage the overall helpdesk function Protect service levels during the hyper-care period by … for Dynamics365, Windows and O365 issues Triage SQL queries. Key responsibilities Team leadership & scheduling manage workloads, rotas and on-call cover for two Service Desk Engineers. Ticket triage & resolution own Priority 13 incidents, ensuring 5days) by Week6. Dynamics365 & SQL support execute queries, analyse locks and potentially guide data-fix More ❯