26 to 46 of 46 Contract ITSM Jobs

will onboard new colleagues, set up and configure colleague equipment such as laptops and mobile phones and record information on the IT Service Management (ITSM) tool. We're looking for someone who has: A commitment to undertaking an IT Communications Technician Level 3 apprenticeship and qualification: Information communications technician/ more »

Contracting Authority: The Foreign, Commonwealth & Development Office Location: Hybrid - Milton Keynes, London or Glasgow The Service Level Analyst is a role within the IT Service Management department of Information and Digital Directorate (IDD), reporting into the Senior Service Level Manager. They will support the Service Level Management process, policy and … governance procedures. The Service Level Analyst supports the overall quality of the process and develops reporting management information for all metrics against IT Service Management services including Operating Level Agreements (OLAs). As a Service Level Analyst your main responsibilities will be: ServiceNow Service Level Management reporting (Demonstrable ServiceNow Service … s experience and level of satisfaction with the service. Documenting all service level targets and measures including scope, thresholds and owners. Supporting governance between ITSM, wider IDD and other FCDO Directorates, including third party suppliers as appropriate. Documenting and maintaining Service Level Management processes and procedures. Proactively focusing on continuous more »

is currently seeking an IT Asset Management Associate. Candidate will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs Responsibilities. This position is responsible for supporting the population and maintenance of … the ServiceNow Software Hardware Management Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. This person will … also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management softwares. Experience interpreting licensing terms and conditions, purchase orders, and more »

is currently seeking an IT Asset Management Associate. Candidate will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs Responsibilities. This position is responsible for supporting the population and maintenance of … the ServiceNow Software Hardware Management Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. This person will … also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management softwares. Experience interpreting licensing terms and conditions, purchase orders, and more »

manage and control the process of managing data within the Configuration Management Database (CMDB) to ensure the accuracy and integrity in support of IT service management processes. * Conduct data quality analysis, provide recommendations to address data quality issues, and institute data management plans to provide accuracy of CI's across … Core Skills: * Prior experience (2 to 3 years) in configuration management, asset management, or related roles using ServiceNow. * Solid understanding of ITIL and IT service management principles. * Proficiency in using CMDB tool (ServiceNow) and understanding ServiceNow Common Service Data Model (CSDM) * Horizontal discovery experience in relation to ITOM * SACM (Service … understanding of the Information Technology Infrastructure Library (ITIL) process framework * In-depth knowledge of the Configuration Management process and how it fits with other ITSM processes in the environment. Beneficial Skills: * ServiceNow Common Service Data Model (CSDM) * Enthusiasm for expanding knowledge in SCCM and configuration management practices. * Willingness to adapt more »

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We more »

having a broad experience across all aspects of IT Infrastructure and service. Skills, knowledge and experience required for the role: Extensive experience in IT Service Management Architecture & Design ServiceNow Configuration and Asset Management Six Rs application portfolio assessment IT Service Discovery Tooling and dependency mapping Migration experience - Ideally experience of more »

ITSM Consultant - BMC Discovery (MUST BE SC CLEARED) YOU MUST BE CURRENTLY SC CLEARED TO BE CONSIDERED FOR THIS ROLE! 6 month contract Start ASAP £550 - £600 per day - INSIDE iR35 London - Hybrid Your day-to-day role will include: Developing and maintaining BMC Discovery and CMDB components. Work on more »

Job Opportunity: Lead IT Service Management Process Expert We are recruiting on behalf of our client, for a dynamic Lead IT Service Management Process Expert to oversee and enhance global ITSM processes, ensuring compliance and effectiveness across their IT organisation. Key Responsibilities: Lead the development, implementation, and improvement of ITSM … management, ensuring a healthy CMDB lifecycle in collaboration with the configuration manager. Improve service request management to reduce costs and increase satisfaction. Establish meaningful ITSM metrics and key user circles to drive continuous improvements. Set strategic leadership KPIs, focusing on IT organisational health and productivity, acting as a change agent. … Advise and support the business on ITSM processes, practices, IT tools, and standards, advancing process improvement initiatives. Contribute to various IT projects and internal/external audits in the ITSM context. Qualifications: Deep expertise with ServiceNow. Strong knowledge and experience in defining and controlling SLAs, KPIs, and service management topics. more »

asset management software. The IT (Hardware) Asset Management contractor will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs This position is responsible for supporting the population and maintenance of the … ServiceNow Software Hardware Management (HAM) Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. This person will … also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Hardware Asset Management (HAM) team members on various technical integrations. EXPERIENCE REQUIRED: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management software. Experience interpreting licensing terms and conditions, purchase more »

process and controls including asset tagging and data cleansing. Responsibilities Support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs. Support the population and maintenance of the ServiceNow Software Hardware Management (HAM … Database. Provide services to the ITSM team and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. Collaborate with the rest of the ServiceNow platform team, Configuration Management … team, Discovery team, ITSM team and Software Asset Management (SAM) team members on various technical integrations. more »

process and controls including asset tagging and data cleansing. Responsibilities Support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs. Support the population and maintenance of the ServiceNow Software Hardware Management (HAM … Database. Provide services to the ITSM team and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. Collaborate with the rest of the ServiceNow platform team, Configuration Management … team, Discovery team, ITSM team and Software Asset Management (SAM) team members on various technical integrations. more »

Additional desirable skills Knowledge of the ServiceNow platform and products. Experience working in Scrum/Agile development environments. Familiarity with IT service management software (ITSM), PaaS, and SaaS. A Bachelor's degree in Engineering, Computer Science, Statistics, Mathematics, a related quantitative field, or equivalent practical experience. Due to the volume more »

We are currently seeking a talented ServiceNow ITSM Configuration Manager on behalf of our client. This key role involves managing the heart of their ITSM framework – the Configuration Management Database (CMDB). As the Configuration Manager, you will develop and adapt configuration management processes, to ensure they are seamlessly integrated … training and support on configuration management processes to the internal team. Process Enhancement: Drive the development and enhancement of processes surrounding configuration management. Qualifications: ITSM Expertise: Advanced ITIL certification or significant Lean/Six Sigma certification (advanced level) is required. ServiceNow Proficiency: Extensive hands-on experience with ServiceNow CMDB and … based relationships with global colleagues and stakeholders. Excellent Market rates payable. 6 months contract with possible extensions. Join us in driving excellence in IT service management for our client. Apply now to become an integral part of their dynamic global IT team more »

the use of AutoIT. * Expertise in peripheral technology including Active Directory (AD) and Multi-Factor Authentication (MFA) configuration, as well as IT Service Management (ITSM) integration. * Real-world experience of Privileged Access Management (PAM) migrations from one tool to another, and in refactoring data models as part of the migration. more »

position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management (HAM) Database. This person will provide services to the ITSM team and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and … ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management (SAM) team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management more »

be based remotely from home. The suitable experts will be required to assist with a new implementation of the CSM (Customer Service management) and ITSM module into ServiceNow and to integrate the system with other bespoke IT systems at our client. The suitable experts will need to be experienced in … design, build and hands on implementation of both CSM and ITSM in Service now too as well as communication with Global teams. The ideal candidate should be fluent English speakers. We are excited to hear back from you. Modis International Ltd acts as an employment agency for permanent recruitment and more »

for a expert ServiceNow Business Consultant to work with a high profile consultancy and a cutting edge Technology who urgently require an highly skilled ITSM expert and join a team and help them on a long term project. Key Skills/Requirements: ServiceNow Business Consultant ITSM implementations CMDB Portals and more »

Floor ports; WAP ceiling ports; Satellite Equipment Room patching of access switches; Shared Printers (GovPrint); Audio Visual Equipment; Room Booking Tablets; Digital Signs. (The ITSM Provider will maintain labelling of devices, cables, printers etc. Initial labelling of these items is the responsibility of the parties installing the solution and is … required, raise a ticket with the appropriate supplier as per the procedure for that supplier. On-site engineers will also escalate incidents to the ITSM Provider offsite team where required and will assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required. The more »

consultants to lead our Employee Center Pro implementation. The ideal candidates will have extensive experience with ServiceNow, particularly in Employee Center Pro, HRSD, and ITSM, and a proven track record of successful implementations. Key Responsibilities: Develop and implement Employee Center Pro solutions for IT and HR Migrate from custom Service … technical designs Recommend solutions aligned with ServiceNow best practices Qualifications: Minimum of 5 years of experience with ServiceNow, including Employee Center Pro, HRSD, and ITSM Proven experience in implementing Employee Center Pro for IT and HR Experience in migrating from custom Service Portal/ESC portal to Employee Center Pro more »

Data and Security Network Engineer - Investment Banking, Checkpoint/Fortinet/Juniper/Cisco/BlueCoat/ITSM J ob Description: We seek those who can demonstrate an appreciation of Networking infrastructure and how it is designed, deployed and used. Working here, you will focus on delivering the requirements of more »