51 to 75 of 107 Contract ITSM Jobs

Engineering role Proven experience managing and coordinating technical projects and operational activities Strong understanding of BAU support within complex enterprise environments Good knowledge of ITSM processes, including incident, problem, and change management Strong organisational, planning, and coordination skills Excellent stakeholder management and communication skills, particularly when engaging with senior leadership ...

across different SDLC phases including design, development, and solution delivery 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably supporting Tier ...

Project Manager (intermediate) or PMO Specialist as defined by the APM Competency Framework Desirable: Experience managing subcontractors and third-party suppliers. Knowledge of IT Service Management frameworks. PMP or equivalent project management qualification. Experience with process design, process management and governance ...

processes to protect the live estate Develop and maintain standards and specifications for new network deployments Monitor and optimise infrastructure performance Contribute to IT service management reporting and KPI collation Essential Skills and Experience Proven knowledge of Cisco and Fortinet technologies Experience with network monitoring tools, including SolarWinds Working knowledge ...

Experience with enterprise application architecture across application, database, and infrastructure layers Knowledge of platform configuration management and systems integration Experience working within enterprise IT service management frameworks Familiarity with governance, change management, and technical documentation processes Experience supporting enterprise project controls or scheduling platforms Knowledge of enterprise portfolio management solutions ...

future-ready ServiceNow architecture for global environments. Lead architecture/design workshops, gap analysis, and provide technical governance. Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning. Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems. Establish and enforce platform governance, design ...

maintaining legacy software, drive the migration of ITIL teams onto Remedy, and review solutions for successful BCDR tests. Key Responsibilities: Maintain the existing Remedy ITSM platform, including integrations like E-bonding and TSO. Manage server group structures, CMDB, and automated foundation data loads. Oversee Atrium integrator jobs and implement customisations ...

postholder will ensure accurate and meaningful reporting of service metrics, contributing to wider IT operational dashboards.The Service Desk Manager will also support ongoing IT service management maturity initiatives, including contributing to discussions about future ITSM tooling. Key Responsibilities Lead and manage Level 1 and Level 2 Service Desk analysts. Ensure … customer service orientation with excellent communication skills. Working knowledge of PowerBI, Windows 11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools (e.g., Hornbill, ServiceNow). Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service ...

Team Leader, Supervisor, or Senior Analyst role within a busy IT Service Desk or Helpdesk environment. Strong knowledge of ITIL frameworks and ITSM/ESM ticketing systems. Demonstrable experience in line management, including rota planning, coaching, and performance metrics. Excellent technical troubleshooting capability alongside top-tier communication and conflict-resolution ...

with enterprise architecture principles, standards, and strategic objectives. Provide expert technical advice and guidance on emerging technologies and opportunities for service improvement. Support IT service management processes and contribute to continuous improvement initiatives. Investigate technical issues and collaborate with colleagues to identify and implement effective solutions. Requirements: Proven experience developing ...

with enterprise architecture principles, standards, and strategic objectives. Provide expert technical advice and guidance on emerging technologies and opportunities for service improvement. Support IT service management processes and contribute to continuous improvement initiatives. Investigate technical issues and collaborate with colleagues to identify and implement effective solutions. Requirements: Proven experience developing ...

lead Network Engineering position Proven ability to plan, organise, and deliver technical projects Experience supporting BAU operations alongside project-based work Good understanding of ITSM processes including incident and change management Strong organisational and coordination skills with attention to detail Excellent communication and stakeholder management skills, particularly with senior leadership ...

Infrasturcure/Netowrk engineers Proven ability to plan, organise, and deliver technical projects Experience supporting BAU operations alongside project-based work Good understanding of ITSM processes including incident and change management Strong organisational and coordination skills with attention to detail Excellent communication and stakeholder management skills, particularly with senior leadership ...

months contract Timings: Monday - Friday working hours 7:00 - 15:00 37.5 Hours per week Job Description Processing components and devices on SAP, ServiceNow, ITSM accordingly Updating SAP accordingly Working with our courier partners Checking the warranty on all vendors web portals Claiming warranty from all vendors web portals (raising ...

repetitive IT helpdesk tasks, including: Password resets Account unlocks Software access requests Knowledge-based troubleshooting Integrate with enterprise platforms including ticketing, identity, collaboration, and ITSM systems. Implement prompt orchestration, guardrails, fallback logic, and human handoff mechanisms. Own feature delivery from solution design through deployment and production release. Required Skills & Experience ...

Senior ServiceNow Developer - ITAM, ITOM, HAM, SAM, Designs, ITSM, SecOps, Agile, ITIL, CSA, Fully Remote (UK) with occasional paid travel (United Arab Emirates) The Senior ServiceNow Developer is contract is Remote (you must be UK based ) with paid travel to ABU DHABI (United Arab Emirates) click apply for full ...

future-ready ServiceNow architecture for global environments. Lead architecture/design workshops, gap analysis, and provide technical governance. Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning click apply for full job details ...

operate independently in a fast-paced, audit-driven setting Confident stakeholder engagement and ability to drive audit outcomes Nice to Have Familiarity with ITSM/ITIL frameworks Experience in regulated or critical infrastructure environments Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation ...

Interim Head of IT Service and Operations to lead a team of c. 30 providing 1st & 2nd Line support as well as IT Service Management capability within an end-user organisation. This role requires someone with the gravitas to work with senior stakeholders, whilst also having the ability to shape ...

senior level across the platform. Advanced configuration using Business Rules, Client Scripts, UI Policies, and Flow Designer. Hands-on experience configuring and optimising ITSM and ITOM modules. Strong background in data modelling, CI relationships, and CMDB design. Expert in designing synchronous/asynchronous REST/SOAP integrations (inbound and outbound ...

scripting (PowerShell, PowerCLI) for automation and administration Experience with Cisco MDS Fabric switches and broader data centre networking concepts Familiarity with SQL Server and ITSM tools such as ServiceNow Proven ability to work in complex, multi-region environments with overlapping time zones Experience mentoring or supporting junior engineers within infrastructure ...

scripting (PowerShell, PowerCLI) for automation and administration Experience with Cisco MDS Fabric switches and broader data centre networking concepts Familiarity with SQL Server and ITSM tools such as ServiceNow Proven ability to work in complex, multi-region environments with overlapping time zones Experience mentoring or supporting junior engineers within infrastructure ...

data migration in enterprise IT transformation programmes where ServiceNow is the main platform . Hands-on experience with ServiceNow as target platform (TPSM/ITSM preferred). Excellent knowledge of Import Sets, Transform Maps, and ServiceNow data models . Strong ETL, SQL, data quality , and reconciliation experience . Proven experience ...

complex data and platform migrations. - Experience managing integration cutovers and API-based architecture. - Telecom OSS transformation experience preferred. - Experience with BMC Helix Discovery, Helix ITSM and related migration tooling. ...

/experience: Strong experience working with CIS Controls v8.1 and implementing security best practices. Strong experience in designing and implementing BMC Helix solutions including ITSM, CMDB, Discovery, Digital Workplace and automation platforms. Hands … expertise in BMC Remedy/Helix architecture, integrations, workflows, forms, escalations and service management processes. Strong understanding of ITIL framework and enterprise IT service management best practices. Experience integrating BMC Helix with cloud, infrastructure, monitoring and third-party enterprise platforms. Knowledge of automation, orchestration and AI-driven service management capabilities ...