76 to 100 of 107 Contract ITSM Jobs

This 6 month FTC IT Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release, and service management processes. … service lifecycle activities Supporting and improving incident management and recovery processes, ensuring lessons learned are embedded Profile You will bring strong experience across IT service management and governance within an enterprise environment, alongside the ability to influence and drive improvement. Essential experience & skills: Significant experience within an Enterprise Service Management ...

resolution across the organisation. The role is responsible for managing the incident and problem life cycle, ensuring SLA compliance, and coordinating across Service Desk, ITSM, and SIAM teams to deliver high-quality service outcomes. Note: Active SC clearance is required. Key Responsibilities: Act as the point of contact … incident and problem life cycles, representing the service management viewpoint in customer meetings and SLA reviews Coordinate with onsite and offshore teams across SIAM, ITSM, and business functions, supporting BAU deliverables within required turnaround times and quality standards, including on-call support outside business hours Top 5 Skills: ITIL certification ...

role focuses on modernising IT operations, driving automation, and improving service delivery across complex environments. Key Skills & Experience: Strong BMC Helix architecture experience across ITSM, CMDB, Discovery, Digital Workplace and Automation Deep understanding of BMC Remedy, integrations, workflows, forms and service management processes Proven experience implementing and aligning environments ...

traces, events) Ability to analyse telemetry data to identify performance bottlenecks, availability risks, and system anomalies Ability to integrate Dynatrace, Grafana or Splunk with ITSM tools (such as ServiceNow) and CI/CD pipelines for proactive monitoring Have good problem-solving abilities with a systematic approach to diagnosing complex technical … good experience of using Cloud solutions such as Azure & AWS and containerized environments (Kubernetes, OpenShift) to implement cloud-native monitoring Have good knowledge of ITSM/incident management tools integration. Interacts with and influences colleagues and has working level contact with customers Applies methodical approach to issue definition and resolution ...

Developers to join a high-profile programme based in London. The successful candidates will have a strong track record of delivering ServiceNow solutions across ITSM, ITOM, and CMDB environments, working closely with stakeholders, architects, and technical teams to design, develop, and optimise ServiceNow capabilities. This is an excellent opportunity … scale ServiceNow implementations within a secure environment, supporting digital transformation and service management initiatives. Key Responsibilities Design, develop, configure, and support ServiceNow solutions across ITSM, ITOM, and CMDB modules. Build and maintain workflows, integrations, custom applications, business rules, client scripts, and UI policies. Support CMDB design, data modelling, governance ...

business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules , and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & Delivery Analyse … Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector or regulated environments Solid understanding ...

business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules , and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & Delivery Analyse … Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector or regulated environments Solid understanding ...

Capability to design, develop, and configure ServiceNow applications, workflows, forms, UI policies, client scripts, and business rules. • Ability to customise existing modules such as ITSM, ITOM, ITBM, HRSD, CSM. • Experience of building custom applications using ServiceNow Studio, Flow Designer, and App Engine. • Ability Develop and maintain client-side (JavaScript, GlideForm … Security Clearance or have the ability to undergo security clearance. ServiceNow Developer- SC Security Clearance - Desirable Experience • ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). • Knowledge of ITIL processes and service management best practices. • Experience with Agile/Scrum delivery. • Familiarity with DevOps pipelines and source ...

implementation, and optimization of ServiceNow solutions with a focus on: o Customer Service Management (CSM) o Field Service Management (FSM) o IT Service Management (ITSM) o Strategic Portfolio Management (SPM) * Drive adoption and expansion of ServiceNow capabilities * Design and deliver enterprise integrations with internal systems and external customer platforms * Develop … best practices for ServiceNow development and configuration Skills/Experience * Proven experience as a ServiceNow Solution Architect, Application Manager, or Senior Consultant * CSM, FSM, ITSM, SPM * Case Management & Customer Workflows * Advanced Work Assignment & Routing * Virtual Agent, Chatbots & Conversational AI * Knowledge Management * CSM/FSM Workspace * Customer Portals & Mobile Applications * Enterprise ...

deployment, inventory tracking, shipping, receiving, and equipment recovery. Record and maintain accurate documentation of incidents, service requests, troubleshooting activities, and resolutions within the IT service management platform. Collaborate with remote support teams and third-party vendors to escalate and resolve complex technical issues. Support onsite technology deployments, office moves, equipment … fundamentals, including connectivity troubleshooting, wireless networking, and basic device configuration. Experience performing hardware repairs, system upgrades, preventative maintenance, and equipment replacements. Familiarity with IT service management processes and experience using ticketing and incident management systems. Ability to accurately document technical issues, root cause analysis, and resolutions. Experience working collaboratively with ...

Senior Technical Consultant/Senior ServiceNow Developer is responsible for designing, configuring, and delivering scalable, high-quality ServiceNow solutions across key modules including ITSM, ITOM, and Employee Centre. This is a hands-on role requiring strong expertise in end-to-end ServiceNow implementation, from requirements gathering through to deployment … value delivery. Required Skills/Experience The ideal candidate will have the following: Strong hands-on experience in ServiceNow implementation and development Expertise in ITSM, ITOM, and Employee Centre modules Proficiency in ServiceNow configuration (workflows, forms, catalog, automation) Experience with integrations (APIs, IntegrationHub, MID Server) Knowledge of CMDB, Discovery, Service ...

supporting not only client success, but the future success of the business. Key Responsibilities Solution Delivery Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations Produce high-quality technical documentation … audiences Support pre-sales activities including solution design and demonstrations Skills & Experience 3–5 years of hands-on ServiceNow implementation experience Strong expertise in ITSM (Incident, Problem, Change, Request) Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server) Proven delivery across the full project lifecycle ServiceNow certifications ...

role in shaping large-scale ServiceNow programmes. Key Responsibilities Architectural Leadership Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB Define architecture standards, integration patterns, and platform strategy across engagements Produce high-quality solution architecture and design documentation Ensure all solutions align … ongoing growth and maturity of the technical practice Skills & Experience Proven experience as a ServiceNow Technical Architect or senior technical lead Deep expertise across ITSM, ITOM, and CMDB/CSDM Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security Hands-on development ...

Senior Technical Consultant/Senior ServiceNow Developer is responsible for designing, configuring, and delivering scalable, high-quality ServiceNow solutions across key modules including ITSM, ITOM, and Employee Centre. This is a hands-on role requiring strong expertise in end-to-end ServiceNow implementation, from requirements gathering through to deployment … industry best practices, while driving continuous improvement and value delivery. Key Skills & Capabilities Strong hands-on experience in ServiceNow implementation and development Expertise in ITSM, ITOM, and Employee Centre modules Proficiency in ServiceNow configuration (workflows, forms, catalog, automation) Experience with integrations (APIs, IntegrationHub, MID Server) Knowledge of CMDB, Discovery, Service ...

Technical Architect with proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes and deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions … future-ready ServiceNow architecture for global environments. Lead architecture/design workshops, gap analysis, and provide technical governance. Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning. Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems. Establish and enforce platform governance, design ...

looking for an experienced ServiceNow Architect with strong expertise across Customer Service Management (CSM), alongside exposure to FSM, ITSM and SPM. The role will focus on the design, optimisation and expansion of an enterprise-wide ServiceNow platform, including solution architecture, integrations, workflow automation, AI-driven capabilities and stakeholder engagement. … requirements: Extensive ServiceNow Solution Architecture experience Strong experience with CSM (essential) Knowledge of FSM, ITSM and/or SPM Experience with Integration Hub, Flow Designer, APIs and enterprise integrations Experience with ServiceNow AI capabilities, Virtual Agent and Knowledge Management Client-facing stakeholder management experience Strong communication skills Additional details: Primarily ...

Senior ServiceNow Developer - ITAM, ITOM, HAM, SAM, Designs, ITSM, SecOps, Agile, ITIL, CSA, Fully Remote (UK) with occasional paid travel (United Arab Emirates) The Senior ServiceNow Developer is contract is Remote (you must be UK based ) with paid travel to ABU DHABI (United Arab Emirates) . This travel … start Able to travel to United Arab Emirates if required (providing commercial flights are available) Extensive senior Service Now Development experience ITSM, ITOM, SAM, HAM ITIL ServiceNow Admin or Application Developer certification Licence management Desirable skills Other Service Now certifications Agile certifications This is an exceptional Senior ServiceNow Developer contract ...

ServiceNow Developers and Senior ServiceNow Developers to join a high-profile project. The ideal candidate will have hands-on experience delivering ServiceNow solutions across ITSM, ITOM, and CMDB modules. Key Responsibilities Design, develop, configure, and customize ServiceNow applications and workflows. Implement and support ServiceNow ITSM, ITOM, and CMDB solutions. Develop … Ensure adherence to ServiceNow best practices and development standards. Required Skills & Experience 3-10 years of ServiceNow development experience. Strong hands-on expertise in ITSM, ITOM, and CMDB. Experience with JavaScript, ServiceNow Scripting, workflows, integrations, and platform customization. Good understanding of ServiceNow architecture and administration. Strong problem-solving and communication ...

London - 2 days in the office | £100 to £150 a day | 6 Months Contract + Extension (Inside IR35) If you are a highly organized ITSM professional who thrives on optimisation, communication, and operational excellence, then I want to hear from you. Send your CV to (url removed) or apply directly ...

London - 2 days in the office | £100 to £150 a day | 6 Months Contract + Extension (Inside IR35) If you are a highly organized ITSM professional who thrives on optimisation, communication, and operational excellence, then I want to hear from you. Send your CV to or apply directly ...

Ensure services meet acceptance criteria across people, process, technology and data Oversee knowledge transfer and asset handover between suppliers Align processes and tooling, including ITSM platforms such as ServiceNow Ensure a controlled, low-risk handover into BAU operations What we're looking for: Proven track record delivering complex IT service … commercial, and business teams Experience working within SIAM or service integration models Familiarity with governance frameworks, RAID management, and structured reporting Experience with enterprise ITSM tools, ideally ServiceNow Background in regulated or complex environments is advantageous Relevant PM qualifications such as PRINCE2 ...

demand across ServiceNow platform delivery within secure Government and Defence environments. This includes opportunities across ServiceNow Technical Business Analyst, developers, and platform architecture , supporting ITSM-led programmes and wider service management transformation in high-assurance settings. Engagement expectations Clearance: Due to the secure nature of the work, active DV clearance … more of the following disciplines: ServiceNow Developer (configuration, customisation, scripting and integration) ServiceNow Technical Architect (platform/solution design) Technical Business Analyst (ITSM/ITOM focused) ServiceNow Functional Consultant (ITSM-led delivery) You will be comfortable operating within regulated, secure environments , confident working across ServiceNow platforms, and able to support ...

across ServiceNow platform delivery within secure Government and Defence environments. This includes opportunities across ServiceNow Technical Architect, technical business analysis, and platform architecture , supporting ITSM-led programmes and wider service management transformation in high-assurance settings. Engagement expectations Clearance: Due to the secure nature of the work, active DV clearance … more of the following disciplines: ServiceNow Developer (configuration, customisation, scripting and integration) ServiceNow Technical Architect (platform/solution design) Technical Business Analyst (ITSM/ITOM focused) ServiceNow Functional Consultant (ITSM-led delivery) You will be comfortable operating within regulated, secure environments , confident working across ServiceNow platforms, and able to support ...

Clearance: Active SC Clearance required Technology & Risk Recruitment are supporting a major UK Government greenfield ServiceNow programme and are building out a high-performing ITSM delivery team. This is a rare opportunity to be involved from day one of a full ServiceNow platform build, rather than joining an established … part of a new ServiceNow capability being stood up within a secure environment, contributing directly to the design, build, and delivery of core ITSM functionality using modern ServiceNow tooling. This is a hands-on development role with genuine influence over how the platform is shaped. Key Responsibilities Design, build ...

alongside cutting-edge, AI-driven capabilities. Key Responsibilities Core & Advanced Development : Design, develop, and implement technical solutions on the ServiceNow platform across modules including ITSM, CSM, FSM, and SecOps. AI-Driven Innovation : Configure, tune, and maintain advanced platform capabilities including generative AI, autonomous agent orchestration for workflow execution, decision automation … Knowledge, Education, Skills and Experience Experience : Minimum 5+ years of hands-on experience developing directly on the ServiceNow platform. Core Processes : Strong knowledge of ITSM processes (Incident, Change, Problem, Request, Knowledge) and working knowledge of ITOM components (Discovery, CMDB, Event Management, Service Mapping). Advanced Modules: Demonstrated experience with ...