1 to 21 of 21 Contract Incident & Problem Manager Jobs

GIS Application Manager My client require an Application Operations Manager with the following skills: Application management in second level support Incident, problem, change and configuration managemen Continuous monitoring of system operation ITIL-based ticket management and documentation management … fixes Basic knowledge of the geographic information system "Smallworld" is absolutely necessary Database knowledge (Oracle DB) Ability to work independently, proactivity Good problem-solving skills, analytical skills Operational knowledge (ITIL) Basic Linux knowledge (Shell programming, basic administration and logs analysis more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

Overview of the role The role of Service Delivery Manager (SDM) will encompass a wide range of tasks including but not limited to, providing a high level of service that meets all customer requirements and individual contractual obligations within budget constraints. The SDM will be responsible for … leading a new client relationship while also building and maintaining internal stakeholder relationships. Responsibilities The Service Delivery Manager role would suit an individual who is able to adapt to a fast-paced environment while maintaining high standards to support our customers. The successful candidate will need to … Oversee and manage Service Levels (SLAs & KPIs) * Work across multiple projects with changing priorities * Undertake financial responsibility for allocated contracts * Management of Incident/Problem/Change Management Processes Skillset & Experience Essential Skills * Experienced Service Delivery Manager with a knowledge of more »

role IR35: This role is inside of IR35 Initial duration: 6 months Role and tasks IBM Z Storage Specialist IBM Z Storage Manager 1. IBM zSeries Storage Management skills 2. Strong Technical Project management skills 3. Experience of working in a large enterprise scale and complexity … or leading technical management of large infrastructure deployment projects - Experience supporting large-scale enterprise IT environment and the Embedded controls within change, incident, and problem management processes - Experience working with Agile working practices and tooling - Experience and awareness of security more »

pathology solutions. To communicate complex and/or sensitive information to colleagues and other healthcare staff 3. ORGANISATIONAL CHART Research Delivery Manager Specialist Digital Pathology Scientist Digital Pathology Scientist 4. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Carry out appropriate technical laboratory procedures and tasks that are … up Participate in the departments rosters as required Work flexibly and undertake other duties commensurate with the grade as agreed with line manager This job requires a high degree of dexterity and precision when manipulating small tools such as pipettes, handling very small volumes of clinical … waste reduction incentives for designated area Supports collaborative team working across all sections Quality/Training Support and participate in level 1 incident investigations. Assist with the production, maintenance and implementation of Standard Operating Procedures. Maintain standards of laboratory policies and procedures to ensure that more »

software. Solution design and the ability to translate business requirement into technical specifications. ITIL process and practices, with good appreciation of Incident, Problem and Change Management. Nice to Have M365 E5 Microsoft EndPoint Manager/Microsoft Security SharePoint Ubiquiti … teams to achieve common goals. You will have excellent communication skills, both oral and written, whilst being creative and tenacious problem solver with the ability to prioritise competing commitments. You will be able to build effective relationships with stakeholders internally and with 3rd more »

and when required SC Clearance required to start due to restrictions, British Nationals only Our Client is looking for a Service Delivery Manager to join their team on an initial 6 or 12 month contract basis. The role of Service Delivery Manager (SDM) will encompass … SDM will be responsible for leading a new client relationship while also building and maintaining internal stakeholder relationships. Responsibilities: The Service Delivery Manager role would suit an individual who is able to adapt to a fast-paced environment while maintaining high standards to support our customers.The successful … Oversee and manage Service Levels (SLAs & KPIs) Work across multiple projects with changing priorities Undertake financial responsibility for allocated contracts Management of Incident/Problem/Change Management Processes Skillset & Experience Essential Skills Experienced Service Delivery Manager with a knowledge of more »

staff at a high level of complexity on subjects within their area of responsibility. This includes liaison with the test and release, incident and clinical management teams. To diagnose complex deployment problems by analysing information and data in order to recommend a solution. To document … complex, multifaceted projects across multiple locations and customers To work within a multidisciplinary team to configure and optimise solutions Good problem solving skills to resolve issues and bugs efficiently Desirable Use appropriate behaviour when dealing with staff performance and disciplinary issues. Qualifications more »

to our Service Desk. We are lucky that we have very competent staff already in place but now require an Operational Service Desk manager to provide Service management support till end of March 2025. The Operational Service Desk manager will act as a main lead for … Operational Level Agreement standards expected by customers for the Service Desk function and deliver against the ITIL Framework. The Operational Service Desk manager will aim to: Foster a culture of continuous improvement by reviewing service performance, soliciting feedback from stakeholders, and identifying opportunities for optimisation. Implement … needed based on changing business requirements, technology advancements, and feedback from stakeholders. Main duties of the job As the Operational Service Desk Manager, you will: Manage the Service desk team and provide leadership to the Service Desk team from both a technical escalation point for direct more »

Service Delivery Manager Certain Advantage is hiring for a Service Delivery Manager based in Newport. This role is on a contract basis and is office-based. The Company We're working with a Manufacturing business that operates in the Aerospace sector. They design, manufacture and … leading a new client relationship while also building and maintaining internal stakeholder relationships? The Role: This role is for a Service Delivery Manager -someone ambitious and ready to make an impact. You'll be results-orientated and driven to succeed. You'll be working in … be responsible for: Act as a primary point of contact Monthly, quarterly and annual reporting Manage Service Levels (SLAs & KPIs) Management of Incident/Problem/Change Management Processes The Individual We're looking for people who can show: Education (or equivalent proven more »

RELEASE AND INCIDENT MANAGER - INSIDE IR35 - LEEDS I'm hiring a Release Manager & Incident Manager for a financial service client. You'll be creating and distributing release guidelines, monitoring release progress post-deployment and improving configuration management … methodologies, amongst others. On the incident management side you'll be, liaising with customer teams for incident resolutions, leading triage calls with technical and product specialists and evaluating post-remediation incidents to improve processes. Requirements: Extensive expereince in IT delivery, including release management. Project … IR35 Location: Leeds (3 days on-site) Contract length: 3 months initial with a likely 6 month extension to follow RELEASE AND INCIDENT MANAGER - INSIDE IR35 - LEEDS Please click here to find out more about our Key Information Documents. Please note that the documents provided more »

of the ICT Unified Communications EPR (Electronic Patient Record) mobile devices across the University Hospitals of Northamptonshire (UHN) working with the Unified Communications Manager and the Unified Communications Technicians. As part of a dynamic and agile team that is committed to our Vision 'Dedicated to Excellence … engaging technical lead, committed to developing yourself and others within the team. The post holder will work closely with the Unified Communications manager maintaining an operations strategy, which ensures that the Trust has robust ICTVOIP infrastructure. The post holder will demonstrate a positive can do attitude at … holder will be responsible for mentoring and training more junior ICT Unified Communications technicians and identify training and knowledge gaps. Incident and Problem Management The post holder will lead on ensuring that the ICT Unified Communications technicians maintains a high more »

We are looking for a Service Transition Manager for one of our public sector clients. Rate: up to £550 per day Duration: 9 Months Inside IR35 Location: Hybrid, London, mostly remote As a Service Transition Manager you will have: User focus - Understands users and can … proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made. Incident management - Co-ordinates the response to incident reports, ensuring relevant prioritisation and detail to allow effective investigation. Identifies the correct procedures … experience in the use of key change management tools and processes. If you are interested to know more regarding this Service Transition Manager with Business Intelligence role please apply here. Transition Manager - Transition Management more »

Months Hybrid Model: 3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well … interventions before problems impact service levels. Responsibilities: Monitor and respond to IT incidents reported by users, systems, or automated tools Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident Follow the … established incident management procedures and best practices, and ensure compliance with IT policies and standards Escalate major incidents to senior management and relevant stakeholders, and provide regular updates and reports Document and maintain records of all incidents and their resolutions more »

and provide recommendations to mitigate identified risks. Implementation and Configuration: Configure and manage Akamai services, including Kona Site Defender, Bot Manager, and other Akamai security products. Implement and manage Web Application Firewalls to protect against web-based attacks. Ensure optimal performance and security of web applications through proper configuration and tuning of security controls. Monitoring and Incident Response: Establish and maintain monitoring and alerting mechanisms for web application security. Investigate and respond to security incidents, including coordinating with relevant teams to resolve issues. Conduct … knowledge sharing across the organization. Documentation and Reporting: Create and maintain detailed documentation of security architectures, configurations, processes, and incident reports. Prepare and present security metrics and reports to management and stakeholders. Continuous Improvement: Stay up-to-date with the latest more »

great opportunity has hit the market with one of our very exciting clients has just hit the market for a Information Technology Responsibility Manager based in Manchester. Role: Technology Relationship Manager Location: Manchester, 24/7 on call, 1 in 4 weeks (maybe 3) includes wknds … work in a dynamic environment ensuring standards and controls are strictly followed. Skills & experience : Experience of working in financial services industry Strong incident background and experience of Incident Management in enterprise transformation Understanding of Problem Management ITIL v3 or V4 … accredited Knowledge of any incident tracking system such as ServiceNow Excellent excel skills Reporting skills desirable Candidates will ideally show evidence of the above in their CV to be considered please click the " apply " button or alternatively email me at Please be advised if you haven't heard more »

To £550 Per Day - Inside IR35 (PAYE via umbrella) Our leading Services client requries an accomplishedData Scientist & Senior Business Analyst/Problem Managerwith past experience in problem management/proactive problem management. Responsibilities: Design, develop, and … platforms Develop and execute queries Ensure data security and compliance Required experience: Need to display evidence of past work in problem management/proactive problem management Prior experience in Service Management or Problem Management Demonstrate proficiency more »

SpringBoot, Microservices Good experience in SQL/PL-SQL and Python Good experience working with AWS platform Good experience in Redhat Decision Manager Good exposure of ITIL processes which includes incident, problem, change management etc. Good experience using AGILE methodology Candidates more »

Incident Manager/Cisco Incident Manager 6 Month Contract role Rate- £20- £22 per hour Remote Working One of the leading Multinational companies in the UK is seeking an 'Incident Manager ' to join their team on a … Month Contract. As an Incident Manager you will be collaborating with customers to plan, configure, and diagnose issues with Cisco products and services,also assisting customers with integrating tools,systems and ensuring service quality. Responsibilities- Help design, set up, and improve technology … experience in a similar role Technical expertise in Cisco products. Ability to debug complex network problems and drive large account network problem resolution. ITIL Qualified This is an urgent vacancy. If you are interested then please apply directly to the ad or send your CV more »

IT Infrastructure Manager is required by large and very successful organisation. They are currently looking to recruit an experienced and seasoned IT Infrastructure Manager on an interim basis to lead, motivate, manage and direct the work of the third-line technical infrastructure team … issues, troubleshoot effectively, and provide timely resolutions in a fast-paced environment possessing a logical and methodical approach to structured problem-solving and critical thinking techniques. Solid understanding of IT security principles and practices (CyberEssentials, GDPR/DPA), including user access control, data encryption, authentication techniques, vulnerability management, the importance of software patching and incident response. Ability to work collaboratively within a team and across departments; willingness to share knowledge, provide guidance and support colleagues; equally willing more »