1 of 1 Contract Incident Manager Jobs

Job Title: R0075326 IS Problem & Incident Analyst Location: Fully remote (with rare travel to a UK hub if required for IT issues or training) Contract: 6 months (initial) Headcount: 1 About the Role We're looking for an experienced IS Problem & Incident Analyst to join our team on a 6-month contract. This is a hands-on role … decision making and escalation. Lead and coordinate response activities, facilitating technical discussions and building action plans to restore service quickly. Provide clear and consistent communication to stakeholders throughout the incident/problem lifecycle. Maintain accurate and auditable records in the ITSM tool (ServiceNow). Undertake root cause analysis, driving investigations and identifying preventative actions using recognised methodologies. Proactively identify … and address potential issues by analysing alerts and incident trends. Participate in a 24x7 on-call rota to provide out-of-hours incident support. About You Strong background in incident and problem management within IT Service Management (ITSM) frameworks. Hands-on experience using ServiceNow as the primary ITSM tool. Proven ability to lead, coordinate and communicate effectively More ❯