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Major Incident & Escalation Manager

Hiring Organisation
Hays Technology
Location
Milton Keynes, Buckinghamshire, United Kingdom
Employment Type
Contract
Contract Rate
£350 - £450/day £350 to £450 p/d Outside IR35
Milton Keynes (2-3 days per week on-site) £350-£450 per day Outside IR35 We're looking for an experienced Major Incident & Escalation Manager to join a busy Service Operations team, taking ownership of critical incidents, high-priority service escalations and supplier performance issues across a complex … escalations end-to-end. Act as the primary point of contact for stakeholders during major incidents and business-critical service disruptions. Coordinate technical teams, incident bridges and restoration activities. Drive supplier accountability and challenge performance where service commitments are not being met. Provide clear and proactive communications to business ...