Certificates Microsoft 365 Certificates CompTIA A+ Technical PC or similar certifications Microsoft Certified IT Professional (MCITP) MS Windows setup, configuration, troubleshooting MS Teams Document management and MS SharePoint Good experience in User support, Change support, Service Delivery, Problem Management; Experience in Testing, Information and KnowledgeManagement, Information Security Management ; Good knowledge of Component Integration and Solution Deployment; Good understanding of IT security and best practices; Experience working in a multicultural environment; Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with non-native English speakers; Ability to provide … to multitask effectively during busy times; Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it; Working knowledge of common operating systems and software/Audio-visual applications . more »
Lancashire Teaching Hospitals NHS Foundation Trust
you think you have the ability to work in a challenging but equally rewarding NHS IT environment? With your strong technical experience and a knowledge of our Trust, you will develop within this role to ensure you can provide desktop/telephony support to all employees. If that appeals … directly with the customer. You must be proficient in providing 1st line support across the End User Compute estate and also 1st line support knowledge of Networks, Servers, mobile technology. This post is one of a number at this level and will provide support to users at all Trust … to help improve the service, guided in your development and progression, supported in all aspects of your role by your team as well as management, and truly valued as a member of the team. If you think this sounds like the right role for you then apply now to more »
Plymouth, Devon, South West, United Kingdom Hybrid / WFH Options
Morson Talent
Job Description The Knowledgemanagement Lead will be responsible for driving knowledgemanagement within major infrastructure projects at Devonport Dockyard providing support and best practice to our projects. They will own the Business Unit KnowledgeManagement and Learning from Experience strategy by supporting the … and share learning from the projects. they will also assure the senior leadership team that appropriate steps are being taken to with respect to knowledge management. The KnowledgeManagement Lead will also be responsible for interfacing with members of the knowledgemanagement community outside of … Major Infrastructure Projects to assure alignment with the wider business and sharing of knowledge as appropriate. There is a portfolio of works for the next 10 – 15 years improving the capabilities of the dockyard in support of maintaining Royal Naval vessels in and out of the water. The majority more »
Service Designer- Higher Education- Service Management-ITIL Service Designer with experience of redesigning new services, journeys, and supporting workflows and processes is urgently needed to support our higher education client on the implementation of a new Enterprise Service Management platform. The Service Designer will be tasked with redesigning … service management services across IT, Finance, HR, Procurement, Research, Procurement and others. The scope will include service catalogue, CMDB, incident, problem, change, knowledgemanagement, service desk and major incident. Service Designer- Higher Education- Service Management-ITIL- Essential Experience Knowledge of service architecture and design of … services are joined up into end-to-end journeys and value streams. Experience of performing a service design role within an enterprise wide service management environment within Education or public sector or similar complex environment. Awareness of ITSM practices, and experience of enterprise service management practice Ability to more »