Support Service Desk Analyst
- Hiring Organisation
- Northampton General Hospital
- Location
- Northampton, United Kingdom
- Employment Type
- Fixed-Term
- Salary
- £27485.00 - £30162.00 a year
support for the Group. Acting as a point of escalation for the Associate Service Desk Analysts. You will need to have experience of Information Technology Infrastructure Library (ITIL) service principles and processes with experience in Service Delivery, in particular the areas of incident and request management. You should … consistent manner which meets the standard minimum data set. Contribute to ensuring that you deliver to agreed SLAs. Providing technical advice and information to the Associate Service Desk Analysts. To contribute to producing and maintaining operational procedures. Ensure that calls logged to the Service Desk are answered promptly ...