Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom
Harvey Nash
We are seeking an experienced Business Analyst to join a dynamic team based in Newcastle. This role focuses on reviewing and refining Synthetic User Monitoring capabilities for Microsoft365 products using Martello. Role Overview: As a Business Analyst you will be responsible for enhancing monitoring capabilities, engaging with stakeholders and … delivering improvements through data-driven insights. You will play a key role in defining requirements and driving business process improvements. Key Responsibilities: Review and refine Synthetic User Monitoring for M365 products (Martello) Collaborate with stakeholders to elicit and define technical and business requirements Apply business improvement methodologies to optimize processes Deliver solutions with a strong focus on data and analytics … Ensure effective stakeholder engagement throughout the project lifecycle Required Skills and Experience: Technical Expertise: Extensive knowledge and experience with the Microsoft365 product suite and integrating other applications. ITSM tool experience preferred Professional Experience: Familiarity with GDS (Government Digital Service) frameworks Proven ability to elicit and define requirements Experience in business improvement processes Strong stakeholder engagement skills More ❯
world are seeking to recruit a MS Defender Engineer and you will bring the below skill set: Your specific responsibilities will include: Execute, manage and lead a set of Microsoft Defender customers and partners through the Onboarding technical process. Maintain strong working knowledge of the Service, take ownership for Service improvement. Manage customer and partner Onboarding programs within expected … experience. The successful candidate will have the ability to communicate effectively with corporate customers, possess an understanding of the Onboarding process and demonstrate a vision for the future of Microsoft Defender solution. Candidate should also have excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and … charged customer situations. Minimum Experience: A minimum of 1 year of hands-on experience deploying, configuring and administering security solutions, ideally MDE/MDO/MCAS/MDI/M365 Defender in large organizations of more than 1,000 managed devices/users, covering the following areas MDE - Microsoft Defender for Endpoints. Enable the Microsoft Defender MDE service More ❯
process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem … Strong knowledge and hands-on experience of Enterprise Hyrbid environments: on-prem + Microsoft Azure Strong knowledge of current Microsoft365 (inc. Office365) desktop operating system and application software (adds, removes, password resets) - certification preferred but not essential (MS-100/101/102) Demonstrated knowledge of personal computer hardware configuration and setup More ❯
ll support day-to-day IT operations, solve problems, manage support tickets, and help maintain critical systems - all while working with cutting-edge tools like Microsoft Intune, Office365, and Active Directory. What you'll be doing: * Delivering excellent 1st and 2nd line support for staff across multiple locations* Managing incidents and service requests through the ticketing … system* Installing, configuring, and troubleshooting hardware and software, including laptops, printers, mobile devices, and network equipment* Supporting Office365, Active Directory, and remote access tools* Assisting with onboarding/offboarding, asset management, and MDM setup* Travelling to offices and service sites to provide face-to-face IT support when needed Skills required for the IT Field Engineer: * Hands … on experience with Microsoft Intune, Office365, and Active Directory* Knowledge of ticketing and asset management systems (e.g. FreshService)* Understanding of basic networking and remote desktop tools* Excellent verbal and written communication skills* Calm, helpful, and approachable-able to support non-technical users* Organised, with strong attention to detail and process-following skills* A demonstrable passion for More ❯
Were looking for a dynamic and forward-thinking professional to help shape the future of our workplace. Join our Digital and Data team, where were harnessing the power of Microsoft technologies to revolutionise how we work. As our CRM Specialist, youll take ownership of our Microsoft Dynamics 365 environment - leading its development, optimising its performance, and … becoming the go-to expert for all things CRM. This role is pivotal as we kick off an exciting new project: implementing a Microsoft365 Dynamics-based Contact Centre. Your expertise will be crucial in delivering a seamless, innovative solution that enhances customer engagement and streamlines operations. If you're ready to make a real impact and … Work with new and emerging CRM technologies to provide a modern, scalable CRM architecture. About you. Educated to degree level or equivalent in an IT discipline. Experienced in the Microsoft Dynamics space. Skilled in transforming a business into data-driven customer-centric organisation. Experience with Dynamics 365 and other CRM platforms would be advantageous. Alignment of CRM More ❯
the key interface for end users, ensuring IT delivers excellent service and protects its reputation. You'll be responsible for handling a broad range of tickets-covering hardware, software, Microsoft technologies, collaboration tools, and office AV systems-while working closely with senior stakeholders, including Chairmen, CEOs, CFOs, and other C-Suite executives. The role demands exceptional communication skills, strong … based approach underpins all aspects of service delivery. Key Responsibilities - Answer and resolve Service Desk queries in a timely and professional manner Handle tickets across laptops, desktops, mobile devices, Microsoft applications, and enterprise tools Triage issues effectively and escalate to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support … adapt and learn in a fast-paced environment Familiarity with ITIL processes and service management best practices Key Technologies You'll Use - A broad mix of technologies, typically including: Microsoft365 Suite (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint) Microsoft Teams (including Teams Rooms and telephony) Windows 10/11 device management Intune/SCCM (device deployment More ❯
the key interface for end users, ensuring IT delivers excellent service and protects its reputation. You'll be responsible for handling a broad range of tickets-covering hardware, software, Microsoft technologies, collaboration tools, and office AV systems-while working closely with senior stakeholders, including Chairmen, CEOs, CFOs, and other C-Suite executives. The role demands exceptional communication skills, strong … based approach underpins all aspects of service delivery. Key Responsibilities - Answer and resolve Service Desk queries in a timely and professional manner Handle tickets across laptops, desktops, mobile devices, Microsoft applications, and enterprise tools Triage issues effectively and escalate to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support … adapt and learn in a fast-paced environment Familiarity with ITIL processes and service management best practices Key Technologies You'll Use - A broad mix of technologies, typically including: Microsoft365 Suite (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint) Microsoft Teams (including Teams Rooms and telephony) Windows 10/11 device management Intune/SCCM (device deployment More ❯
Slough, Berkshire, United Kingdom Hybrid / WFH Options
Tria
Urgent Contract Opportunity - Microsoft Consultant (Outside IR35) We are seeking an experienced Microsoft Infrastructure Engineer to join support a leading UK retail brand. This role is ideal for someone with strong Microsoft expertise and a proven background in delivering solutions within B2C environments. Key Skills & Experience: Windows Server (2010 onwards) Microsoft Entra ID (Azure AD) Active … Directory Microsoft365 VDI (Virtual Desktop Infrastructure) Experience working in a consumer facing environment is advantageous Contract Details: Duration: 3-6 months (with potential extension) Rate: £500-£540/day IR35 Status: Outside Location: Hybrid - minimum 2-3 days per week onsite in Slough Start Date: Immediate This is a great opportunity to contribute to a high More ❯
Job Opportunity: Microsoft Power Platform/Agentic AI Engineer (Temporary, 6 Months) Are you ready to take your career to the next level in the vibrant world of financial services? Our client, a leading organisation in EMEA-based commercial and investment banking, is on the lookout for a talented Microsoft Power Platform/Agentic AI Engineer to join … sectors. This is your chance to work with cutting-edge tools and technologies, while collaborating with a team that values creativity and forward-thinking solutions. Role Overview As a Microsoft Power Platform & Agentic AI Engineer, you will spearhead the development of intelligent, enterprise-grade AI solutions using Microsoft's low-code ecosystem. Your main focus will be on … creating Copilot Studio agents, Power Automate workflows, and Power Apps that integrate seamlessly with enterprise systems. Key Responsibilities Power Platform & Copilot Studio Development Design and build conversational agents using Microsoft Copilot Studio. Develop Power Automate flows triggered by AI agents or business events. Create engaging Power Apps frontends integrated with GenAI services and enterprise data. Build and manage custom More ❯
Job Opportunity: Microsoft Power Platform/Agentic AI Engineer (Temporary, 6 Months) Are you ready to take your career to the next level in the vibrant world of financial services? Our client, a leading organisation in EMEA-based commercial and investment banking, is on the lookout for a talented Microsoft Power Platform/Agentic AI Engineer to join … sectors. This is your chance to work with cutting-edge tools and technologies, while collaborating with a team that values creativity and forward-thinking solutions. Role Overview As a Microsoft Power Platform & Agentic AI Engineer, you will spearhead the development of intelligent, enterprise-grade AI solutions using Microsoft's low-code ecosystem. Your main focus will be on … creating Copilot Studio agents, Power Automate workflows, and Power Apps that integrate seamlessly with enterprise systems. Key Responsibilities Power Platform & Copilot Studio Development Design and build conversational agents using Microsoft Copilot Studio. Develop Power Automate flows triggered by AI agents or business events. Create engaging Power Apps frontends integrated with GenAI services and enterprise data. Build and manage custom More ❯
My Financial Services client is seeking to recruit a Microsoft Power Platform/Agentic AI Engineer on an initial 6 month contract based in London. It is hybrid and will require 3x days onsite per week. You will lead the development of intelligent, enterprise-grade AI solutions using Microsoft's low-code ecosystem. This role focuses on building … Copilot Studio agents, Power Automate workflows, and Power Apps that integrate with enterprise systems and leverage Azure OpenAI, Microsoft Graph, and Azure AI services. You will design and orchestrate agentic workflows that automate high-value tasks across banking functions such as compliance, risk, and document processing-while ensuring alignment with cybersecurity, data governance, and regulatory frameworks (e.g., EU AI … Act, FCA guidance). Accountabilities & Responsibilities Power Platform & Copilot Studio Development Design and build conversational agents using Microsoft Copilot Studio. Develop Power Automate flows triggered by AI agents or business events. Create Power Apps frontends integrated with GenAI services and enterprise data. Build and manage custom connectors to internal APIs and third-party services. Agentic Workflow Orchestration Architect multi More ❯
My Financial Services client is seeking to recruit a Microsoft Power Platform/Agentic AI Engineer on an initial 6 month contract based in London. It is hybrid and will require 3x days onsite per week. You will lead the development of intelligent, enterprise-grade AI solutions using Microsoft's low-code ecosystem. This role focuses on building … Copilot Studio agents, Power Automate workflows, and Power Apps that integrate with enterprise systems and leverage Azure OpenAI, Microsoft Graph, and Azure AI services. You will design and orchestrate agentic workflows that automate high-value tasks across banking functions such as compliance, risk, and document processing-while ensuring alignment with cybersecurity, data governance, and regulatory frameworks (e.g., EU AI … Act, FCA guidance). Accountabilities & Responsibilities Power Platform & Copilot Studio Development Design and build conversational agents using Microsoft Copilot Studio. Develop Power Automate flows triggered by AI agents or business events. Create Power Apps frontends integrated with GenAI services and enterprise data. Build and manage custom connectors to internal APIs and third-party services. Agentic Workflow Orchestration Architect multi More ❯
so the role is demanding and requires an enthusiastic multi-skilled person. Qualifications and Experience: Strong leadership skills Qualified MCITP ITIL qualified to Foundation Level Strong Working knowledge of Microsoft365 Strong Working knowledge of Microsoft Azure, IaaS, SaaS and PaaS. Working knowledge of Active Directory, AAD, Windows Server, SQL Server, Oracle, Linux, Cloud Backup Solutions … problems Able to prepare and deliver management briefings Excellent written and oral communications skills and able to communicate at all levels, technical and non-technical Advantageous Working knowledge of Microsoft InTune, Manage Engine and MDM solutions. Working knowledge of HPe hardware (Servers, and Storage Arrays) Experience of working with monitoring tools (SCOM and HP Insight Dynamics, Manage Engine) Working More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
ALTERED RESOURCING LTD
/2022) , DNS, DHCP, and file systems. SolarWinds, Veeam & Citrix experience would be desirable. Solid understanding of networking fundamentals (TCP/IP, subnets, VLANs, firewalls). Experience working with Microsoft365 and hybrid environments. Familiarity with backup solutions (e.g., Veeam, Commvault). Understanding of cybersecurity best practices and patch management. Excellent communication and documentation skills. Desirable Skills More ❯
London, Peninsula, United Kingdom Hybrid / WFH Options
Ganymede Solutions
take full technical ownership of delivering a major data governance and security initiative. This role will focus on the end-to-end implementation of Varonis MDDR in conjunction with Microsoft Purview, playing a key part in strengthening the organisation’s data protection, compliance, and governance frameworks. The position will be based on a hybrid working arrangement with time on … organisational requirements at all times. To succeed in this position, you will need proven hands-on experience with the Varonis platform, ideally including MDDR, along with strong expertise in Microsoft Purview and Microsoft365 compliance tools such as sensitivity labels and DLP. A strong grasp of data governance frameworks and regulatory compliance is essential, as is More ❯
London, Peninsula, United Kingdom Hybrid / WFH Options
Ganymede Solutions
take full technical ownership of delivering a major data governance and security initiative. This role will focus on the end-to-end implementation of Varonis MDDR in conjunction with Microsoft Purview, playing a key part in strengthening the organisation’s data protection, compliance, and governance frameworks. The position will be based on a hybrid working arrangement with time on … organisational requirements at all times. To succeed in this position, you will need proven hands-on experience with the Varonis platform, ideally including MDDR, along with strong expertise in Microsoft Purview and Microsoft365 compliance tools such as sensitivity labels and DLP. A strong grasp of data governance frameworks and regulatory compliance is essential, as is More ❯
Wakefield, West Yorkshire, England, United Kingdom
Connected IT
effective technical support to users in response to issues raised via phone, email and some in person. Responsibilities will include: Use of Windows OS/Server, Active Directory, Exchange, O365, networking (LAN/WAN/VPN/protocols etc), server administration, anti-virus software and various other applications. To act as the first point of contact for users and suppliers More ❯
IT support teams to escalate and resolve issues efficiently. Troubleshoot and resolve hardware, software, and connectivity issues for Windows 10 desktops, laptops, and mobile devices. Support MicrosoftOffice365 applications, including Outlook, Teams, OneDrive, and cloud storage platforms (e.g., Box). Perform device setup, configuration, and deployment for both Windows and Apple Mac/iOS environments. Utilise … Experience Proven experience providing in-person technical support in a customer-focused environment. Excellent communication skills, with the ability to explain technical issues in simple terms. Strong knowledge of Microsoft Windows … environments within an enterprise domain setting. Hands-on experience with Active Directory, SCCM/SMS, Group Policy, and remote-control methods. Proficiency in supporting Windows 10, MicrosoftOffice365, and Lenovo desktop/laptop hardware. Experience supporting MicrosoftOffice applications, especially Outlook and Teams. Familiarity with cloud-based storage solutions such as OneDrive and Box. Awareness More ❯
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom
Tenth Revolution Group
be skilled in providing effective IT support and will play a vital role in maintaining and enhancing our client's IT operations. Key Responsibilities - Experience Installing, Configuring and Troubleshooting Microsoft Based Workstations and Microsoft365 Applications - Collaborate with cross-functional teams to troubleshoot and resolve technical issues. - Monitor system performance and implement improvements as needed. - Assist More ❯
Administration and Support Microsoft365 – Administration and Support Perform Windows OS troubleshooting, desktop/laptop imaging, and hardware deployment. Manage user accounts and permissions through Office365 and Active Directory. Configure AV equipment and ensure meeting rooms are tech-ready. Microsoft EUC Stack – Intune, SCCM, etc. Experience with ticket management systems Travelling to various More ❯
Chippenham, Wiltshire, United Kingdom Hybrid / WFH Options
Hunter Selection
will have: Strong experience across escalated support tickets within enterprise environments Proven track record in delivering cloud-focused IT projects Azure architecture, design, and security knowledge Windows Server 2016+, O365, SharePoint, Exchange experience Scripting and automation knowledge (PowerShell, Bash, etc.) Firewall, VPN, and secure service edge understanding Excellent communication skills and the ability to translate tech deliverables Benefits: 25 days More ❯
Employment Type: Contract
Rate: £55000 - £70000/annum 33 days holiday, wellbeing + more
knowledge of Windows 10/11 Good desktop troubleshooting skills across hardware and software Experience supporting AV systems Cable patching experience in comms rooms Service management tool experience Office365 (Exchange, Teams, OneDrive) Basic Knowledge of Active Directory Capable of working with users face-to-face, strong interpersonal skills Strong ownership mindset and attention to detail Basic Powershell More ❯
knowledge of Windows 10/11 Good desktop troubleshooting skills across hardware and software Experience supporting AV systems Cable patching experience in comms rooms Service management tool experience Office365 (Exchange, Teams, OneDrive) Basic Knowledge of Active Directory Capable of working with users face-to-face, strong interpersonal skills Strong ownership mindset and attention to detail Basic Powershell More ❯
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom
Prospero Integrated
knowledge of Windows 10/11 Good desktop troubleshooting skills across hardware and software Experience supporting AV systems Cable patching experience in comms rooms Service management tool experience Office365 (Exchange, Teams, OneDrive) Basic Knowledge of Active Directory Capable of working with users face-to-face, strong interpersonal skills Strong ownership mindset and attention to detail Basic Powershell More ❯
year's recent experience working in a technical help desk or IT service desk, or first line support role. - Windows 10 & 11 Support and Management - Administration of MS Office365, MS Exchange, MS SharePoint - Active Directory Management i.e. User and computer management - Ability to troubleshoot and resolve issues involving 3rd party software in a timely manner - Laptop/ More ❯