Service Desk Enablement & Digital Support
- Hiring Organisation
- First Recruitment Group
- Location
- Kenyon, Warrington, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 25 - 27 Hourly
automation and digital tools that reduce repetitive manual effort, improve ticket routing, increase accuracy and speed up common request fulfilment. Partner with automation, ServiceNow, Microsoft 365 and resolver teams to identify high-value Service Desk use cases such as password resets, access requests, onboarding tasks, reporting, notifications … ITSM environment. Understanding of Service Desk operations, including incident management, request fulfilment, triage, escalation, knowledge management and customer communication. Strong knowledge and experience using Microsoft 365 tools such as SharePoint, Teams, Copilot, Power Platform and knowledge-sharing platforms to support digital enablement. Experience with Service Desk ...