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Microsoft Office 365 Operations Support Analyst** (Contract) Duration: 12 Months (Possibility for extension) Location: Bromley, Camberley or Chester/Hybrid (3 days on site) Rate: A highly competitive Umbrella Day Rate or Salary is available for suitable candidates Role Overview As a Microsoft Office 365 Operations Support Analyst, you will be responsible for Level III support of the … Microsoft 365 Office suite of applications, including Word, Excel, PowerPoint, OneDrive for Business, Teams, and SharePoint Online. You will act as an application analyst and technician, overseeing day-to-day operations, managing critical client escalations, and executing production changes and infrastructure deployments. Key Responsibilities: Provide Level III support for the Microsoft 365 suite of applications. Manage daily operations … complex issues, and respond to critical escalations. Oversee production changes and infrastructure deployments related to Office 365 applications. Collaborate with administration teams to troubleshoot network/server issues. Utilize Microsoft 365 Admin Center for user provisioning, permissions management, and troubleshooting. Write and present technical documentation using MS Office suite tools, including PowerPoint, Visio, Word, Excel, and Project. Assist in More ❯

the key interface for end users, ensuring IT delivers excellent service and protects its reputation. You'll be responsible for handling a broad range of tickets-covering hardware, software, Microsoft technologies, collaboration tools, and office AV systems-while working closely with senior stakeholders, including Chairmen, CEOs, CFOs, and other C-Suite executives. The role demands exceptional communication skills, strong … based approach underpins all aspects of service delivery. Key Responsibilities - Answer and resolve Service Desk queries in a timely and professional manner Handle tickets across laptops, desktops, mobile devices, Microsoft applications, and enterprise tools Triage issues effectively and escalate to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support … adapt and learn in a fast-paced environment Familiarity with ITIL processes and service management best practices Key Technologies You'll Use - A broad mix of technologies, typically including: Microsoft 365 Suite (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint) Microsoft Teams (including Teams Rooms and telephony) Windows 10/11 device management Intune/SCCM (device deployment, patching, compliance More ❯

the key interface for end users, ensuring IT delivers excellent service and protects its reputation. You'll be responsible for handling a broad range of tickets-covering hardware, software, Microsoft technologies, collaboration tools, and office AV systems-while working closely with senior stakeholders, including Chairmen, CEOs, CFOs, and other C-Suite executives. The role demands exceptional communication skills, strong … based approach underpins all aspects of service delivery. Key Responsibilities - Answer and resolve Service Desk queries in a timely and professional manner Handle tickets across laptops, desktops, mobile devices, Microsoft applications, and enterprise tools Triage issues effectively and escalate to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support … adapt and learn in a fast-paced environment Familiarity with ITIL processes and service management best practices Key Technologies You'll Use - A broad mix of technologies, typically including: Microsoft 365 Suite (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint) Microsoft Teams (including Teams Rooms and telephony) Windows 10/11 device management Intune/SCCM (device deployment, patching, compliance More ❯

so the role is demanding and requires an enthusiastic multi-skilled person. Qualifications and Experience: Strong leadership skills Qualified MCITP ITIL qualified to Foundation Level Strong Working knowledge of Microsoft 365 Strong Working knowledge of Microsoft Azure, IaaS, SaaS and PaaS. Working knowledge of Active Directory, AAD, Windows Server, SQL Server, Oracle, Linux, Cloud … problems Able to prepare and deliver management briefings Excellent written and oral communications skills and able to communicate at all levels, technical and non-technical Advantageous Working knowledge of Microsoft InTune, Manage Engine and MDM solutions. Working knowledge of HPe hardware (Servers, and Storage Arrays) Experience of working with monitoring tools (SCOM and HP Insight Dynamics, Manage Engine) Working More ❯

umbrella Are you passionate about collaboration technology and looking for an exciting opportunity to make an impact? Our client is seeking a Collaboration Operations Support Analyst with expertise in Microsoft 365 to join their team. This is a fantastic chance to leverage your skills in a dynamic environment while enjoying the flexibility of hybrid working. Key Responsibilities: Provide expert … support for Microsoft Office 365, including ProPlus and Online Applications. Assist in managing and administering Office 365, focusing on user provisioning, permissions, and access through the Microsoft 365 Admin centre. Troubleshoot complex installation issues and assist with SCCM, MDT, and other deployment toolsets. Collaborate with engineering peers on new initiatives, testing, validation, and problem resolution. Support the administration … and non-technical business users. Handle occasional on-call support responsibilities, including coverage during nights and weekends. Required Skills and Experience: Over 5 years of hands-on experience with Microsoft Office 365. Expert knowledge of Office 365 ProPlus and Online Applications, including Teams, OneDrive, SharePoint Online, and Exchange. Familiarity with Microsoft MDM tools (Intune, Azure Identity, Rights Management More ❯

Android) and Mac OS X. Administer Active Directory Users and Computers through ADMP and CoreView. Deliver expert-level support for Windows 10, Windows 11, and Microsoft products. Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills … Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices, such as Apple smartphones and tablets Familiarity and comfort in using web conferencing and collaboration tools and applications such as Teams More ❯

What you’ll be handling: First and second-line support across hardware, software, and systems Escalation and collaboration with 2nd/3rd line engineers when needed Diagnosing issues across Microsoft, Apple, and Linux-based devices Handling setups, leavers, account creation, and hardware returns Managing stock levels and keeping server rooms shipshape Supporting project work and occasional visits to nearby … offices Performing upgrades and repairs (think laptops, memory, disks) What we’re looking for: Essentials: 2+ years of commercial IT support experience (1st/2nd line) Solid troubleshooting across Microsoft, Apple & Linux Strong grasp of networking fundamentals (TCP/IP) Great communication and team-first attitude Full, clean UK driving licence Bonus Skills (not deal-breakers): Microsoft 365 or Active Directory admin experience Exposure to AWS or PowerShell Broader familiarity with Linux and Apple tech stack Why it’s a great move: The company offers a blend of hands-on experience, structured support, and team culture, plus some excellent perks. This isn't just a support role, it's a chance to More ❯

for collaboration applications, collaborating with peers for solution planning and complex troubleshooting.Provide on-call support, including nights and weekends as needed. Required Skills/Experience: 5+ years' experience with Microsoft SharePoint (2016, SE, & SP Online), One Drive for Business, and Teams.5+ years of experience with Microsoft PowerShell and scripting technologies.Familiarity with monitoring technologies (Splunk, SCOM, & SiteScope).Solid understanding … of Active Directory, Server, Database (SQL), and networking technologies.Experience with virtual platforms (client and server) and Microsoft Office products.Proven ability to work effectively under pressure in a demanding environment.Strong problem identification, troubleshooting, and resolution skills.Excellent written and verbal communication skills.Ability to interface with key software/hardware partners such as Microsoft and AvePoint.Knowledge of More ❯

assess bespoke applications, and guide integration strategies that align with Group IT standards. A key focus will be on evaluating application security, development frameworks, and cloud readiness - particularly within Microsoft Azure. Key Skills: Hands on experience of having performed migrations of Windows Servers to Azure IaaS Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer … M365 migrations between tenants. Extensive experience working with multi-site and multi forest Active Directory environments, group policy and DNS. Extensive experience working with common Microsoft cloud technologies such as Azure, M365, Azure AD & Intune. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and More ❯

collaboration applications, collaborating with Architecture/Engineering peers on new initiatives and complex troubleshooting. Provide on-call support, including night and weekend coverage. Required Skills & Experience: Extensive experience with Microsoft SharePoint (2016, SE, & SP Online), OneDrive for Business, and Teams. Proficient in Microsoft PowerShell and scripting technologies. Familiarity with monitoring technologies such as Splunk, SCOM, and SiteScope. Solid … understanding of Active Directory, SQL databases, and networking technologies. Experience with virtual platforms (client and server) and Microsoft Office products. Ability to thrive in high-pressure environments, demonstrating strong problem identification, troubleshooting, and resolution skills. Excellent written and verbal communication skills. Proven ability to interface effectively with key software/hardware partners (e.g., Microsoft More ❯

What you'll be doing: Working as part of a skilled Applications Team you'll be responsible for: Configuring, deploying, and packaging applications in a managed Windows environment (covering Microsoft Office, engineering applications, business software, and OS deployment tools) Supporting and optimising Citrix environments Ensuring compliance, keeping applications patched, secure, and up to date Upgrading various applications Delivering functionality … improve existing ways of working. You'll need a mix of strong technical knowledge and the ability to troubleshoot complex issues. Key skills and experience: Experience implementing and updating Microsoft applications (Group Policies, Active Directory, Teams, Sharepoint ect) Hands-on experience within a Citrix environment Application packaging, customisation, and deployment ITSM/ITIL framework awareness More ❯

collaboration applications, collaborating with peers for solution planning and complex troubleshooting. Provide on-call support, including nights and weekends as needed. Required Skills/Experience: 5+ years' experience with Microsoft SharePoint (2016, SE, & SP Online), One Drive for Business, and Teams. 5+ years of experience with Microsoft PowerShell and scripting technologies. Familiarity with monitoring technologies (Splunk, SCOM, & SiteScope … . Solid understanding of Active Directory, Server, Database (SQL), and networking technologies. Experience with virtual platforms (client and server) and Microsoft Office products. Proven ability to work effectively under pressure in a demanding environment. Strong problem identification, troubleshooting, and resolution skills. Excellent written and verbal communication skills. Ability to interface with key software/hardware … partners such as Microsoft and AvePoint. Knowledge of incident, change, and problem management disciplines; experience with the Remedy ITSM application toolset. Desired Skills/Experience: ITIL Certification and a solid understanding of ITIL principles, functions, and processes is a plus. Experience with server, storage, and network technologies. If you are ready to take on this exciting challenge and contribute More ❯

desire to learn and the ability to maintain high levels of performance whilst working in what can be a high pressure environment. Although not essential a knowledge of ITIL, Microsoft Windows, Office and Active Directory would be advantageous, however appropriate training will be provided. You must have a flexible approach to your work whilst at More ❯

application support when required. Person Specification Essential skills will include: Previous experience supporting hardware systems and Windows operating systems Technical troubleshooting - hardware, software, network & security Proficiency in the latest Microsoft technologies Strong troubleshooting abilities with Microsoft Office and Windows desktops Knowledge of Active Directory, Group Policy, and DNS Next Steps Apply by contacting Ciaran More ❯

an initial 6 month contract based in London. It is hybrid and will require 3x days onsite per week. You will lead the technical delivery and operationalisation of the Microsoft Copilot ecosystem across the organisation. This includes Microsoft 365 Copilot, Copilots embedded in tools like SharePoint, Teams, Outlook, and Excel, as well as Copilots across the Power Platform … secure and scalable integration with enterprise systems, and manage ongoing optimisation and support. This is a high-impact opportunity to shape how our organisation leverages generative AI across the Microsoft ecosystem and beyond. Accountabilities & Responsibilities Lead the technical implementation of Microsoft Copilot solutions across Microsoft 365 (e.g., Word, Excel, Outlook, Teams, SharePoint) and other platforms. Design and … rollout. Architect and implement integrations between Copilot and enterprise systems to enable contextual, intelligent experiences. Support development and management of custom Copilot extensions and agents using tools such as Microsoft Copilot Studio and Azure OpenAI. Ensure interoperability across the broader Microsoft ecosystem, including Power BI, Power Automate, and Security Copilot. Define and enforce governance standards for Copilot usage More ❯

an initial 6 month contract based in London. It is hybrid and will require 3x days onsite per week. You will lead the technical delivery and operationalisation of the Microsoft Copilot ecosystem across the organisation. This includes Microsoft 365 Copilot, Copilots embedded in tools like SharePoint, Teams, Outlook, and Excel, as well as Copilots across the Power Platform … secure and scalable integration with enterprise systems, and manage ongoing optimisation and support. This is a high-impact opportunity to shape how our organisation leverages generative AI across the Microsoft ecosystem and beyond. Accountabilities & Responsibilities Lead the technical implementation of Microsoft Copilot solutions across Microsoft 365 (e.g., Word, Excel, Outlook, Teams, SharePoint) and other platforms. Design and … rollout. Architect and implement integrations between Copilot and enterprise systems to enable contextual, intelligent experiences. Support development and management of custom Copilot extensions and agents using tools such as Microsoft Copilot Studio and Azure OpenAI. Ensure interoperability across the broader Microsoft ecosystem, including Power BI, Power Automate, and Security Copilot. Define and enforce governance standards for Copilot usage More ❯

Engineering peers for solution planning, testing, validation, and complex troubleshooting. Provide on-call support responsibilities (coverage nights & weekends). Required Skills/Experience: 2 to 4+ years' experience with Microsoft Lync/Skype/Teams (IM, Online-Meeting, Persistent Chat Rooms, Mobile IM, B2B Federation). 3+ years' experience with Mattermost and Symphony. 2+ years' experience with Microsoft … Active Directory, server, database (SQL), and networking & voice technologies. Knowledge of Linux server, networking, and storage technologies. Experience with virtual platforms (client and server) and Microsoft Office products. Ability to work effectively under pressure. Proven problem identification, troubleshooting, and resolution skills. Excellent written and verbal communication skills. Effective interface experience with software/hardware partners … e.g., Microsoft, Cisco). Familiarity with incident, change, and problem management disciplines; knowledge of Remedy ITSM toolset is a plus. Desired Skills/Experience: Telephony and network experience. ITIL Certification with an in-depth understanding of ITIL principles is a plus. If you're ready to take your career to the next level as a Collaboration Operations Support Analyst More ❯

of contact for IT support queries. Diagnose and resolve incidents or escalate as necessary. Maintain accurate incident records and documentation. Support users with Windows 10/11, M365, Active Directory, Exchange, and remote access tools. Contribute to service improvement and documentation. Essential Skills & Experience: Strong customer service … and communication skills. Experience in incident and request management. Proactive ownership of issues with a problem-solving mindset. Familiarity with ITSM tools and service desk operations. Working knowledge of Microsoft technologies and general networking. Desirable: Experience with ServiceNow or similar tools. ITIL Foundation or SDI Service Desk Analyst certification. Understanding of SLAs and priority classifications. Additional Info: Shift-based More ❯

image management , and will be confident troubleshooting enterprise-scale Windows environments. Key Responsibilities: Lead and support migration from Windows 2012/2012 R2 to Windows 2022 Servers. Administer Active Directory, DNS, DHCP, DFS, IIS, WSUS in a production environment of 200+ servers. Install, configure, and manage VMware infrastructure (vCenter, ESXi, HA, DRS, networking, datastores, P2V, VMotion … in Windows Server administration in large-scale environments. Proven hands-on experience in OS upgrades (2012 to 2022). Advanced VMware skills including infrastructure builds and troubleshooting. Familiarity with Microsoft Hyper-V and cluster functionalities. Strong problem-solving skills and ability to work under pressure. Special Requirements: Active UK SC Clearance (mandatory). Willingness to work out More ❯

edge technology, global reach, and commitment to innovation. You'll be part of a collaborative team working on major transformation projects, including the migration from Skype for Business to Microsoft Teams, in a dynamic, high-performance environment. The Role As a Collaboration Operations Support Analyst, you will be responsible for the day-to-day operations, support, and optimisation of … role in a major transition project while maintaining stability and compliance across critical platforms. Key Responsibilities : Manage, maintain, and support Unified Communications platforms, including Skype for Business (on-premises), Microsoft Teams, Mattermost (Linux-based), and Symphony. Troubleshoot and resolve critical escalations, acting as a 3rd line subject matter expert. Deliver production changes, infrastructure deployments, and proactive service improvements. Support … design, testing, and implementation. Apply ITIL-aligned incident, problem, and change management processes. Participate in on-call rota (including nights and weekends). Skills & Experience Required : Strong experience with Microsoft Lync/Skype for Business (on-premises) and Microsoft Teams. Strong experience with Mattermost (Linux-based) and Symphony. Strong Linux and PowerShell scripting skills. Knowledge of Smarsh (vendor More ❯

edge technology, global reach, and commitment to innovation. You'll be part of a collaborative team working on major transformation projects, including the migration from Skype for Business to Microsoft Teams, in a dynamic, high-performance environment. The Role As a Collaboration Operations Support Analyst, you will be responsible for the day-to-day operations, support, and optimisation of … role in a major transition project while maintaining stability and compliance across critical platforms. Key Responsibilities : Manage, maintain, and support Unified Communications platforms, including Skype for Business (on-premises), Microsoft Teams, Mattermost (Linux-based), and Symphony. Troubleshoot and resolve critical escalations, acting as a 3rd line subject matter expert. Deliver production changes, infrastructure deployments, and proactive service improvements. Support … design, testing, and implementation. Apply ITIL-aligned incident, problem, and change management processes. Participate in on-call rota (including nights and weekends). Skills & Experience Required : Strong experience with Microsoft Lync/Skype for Business (on-premises) and Microsoft Teams. Strong experience with Mattermost (Linux-based) and Symphony. Strong Linux and PowerShell scripting skills. Knowledge of Smarsh (vendor More ❯

team of engineers and manage own and others workload M365 Technical expertise - Office/OneDrive/Teams/Sharepoint integration M365 management portal, conditional access and licence management Active Directory and Azure AD (Entra) management Skills working with cloud infrastructure (AWS or Azure) Understanding of Data networking Knowledge of firewall requirements Windows 11 Laptop management, SCCM More ❯

expertise Knowledge of physical server hardware components and configuration, and fault diagnosis Experience of working infrastructure projects Working experience of Networking and Telephony Detailed and working knowledge of Microsoft Server operating systems Active directory Intune Second/Third line support More ❯

from Tuesday 26 th August to Friday 29 th August. You will have several years of experience in IT helpdesk support providing 1st & 2nd line remote support around the Microsoft stack. The ideal candidate will have some MSP experience, although this is NOT essential. Core skills and experience will include: Windows 10 & 11 Office 365 - including SharePoint administration InTune More ❯

to join an IT transformation team as part of the rollout of Windows 11. Key Responsibilities and Skills Current NPPV3 Essential Develop and maintain deployment images using tools like Microsoft Endpoint Configuration Manager (MECM/SCCM), Intune, and Autopilot Collaborate with desktop support, cybersecurity, and infrastructure teams to ensure a seamless upgrade Perform application compatibility assessments and assist with … remediation Monitor and troubleshoot deployment issues, providing support where necessary Strong experience deploying Windows 10/11 Deep knowledge of Microsoft deployment tools: Intune, MECM (SCCM), MDT, Autopilot Familiar with Active Directory, Group Policy, and Azure AD More ❯