4 of 4 Remote/Hybrid Contract Performance Management Jobs

next phase of a Target Operating Model (TOM). This role combines hands-on operational leadership with TOM delivery, supporting both day-to-day performance and transformation. The focus of this role is the operations management of the contact centre teams in Cardiff and Glasgow. Some travel … expected as part of the role, so flexibility as and when required is needed. Strong people management (performance management, reviews, appraisals etc) and day to day operational experience is key for this role. Key experience required: Senior Contact Centre Operations leadership within Insurance/Financial Services ...

contract for up to 6 months. This is a broad generalist HR role supporting managers and employees across a range of HR activities, including performance management, employee relations, coaching and day-to-day HR advisory support. The role will also involve supporting with HR administration, so candidates should … comfortable operating in a hands-on environment. Key Responsibilities: Provide generalist HR advisory support to managers and employees Support with performance management and employee relations cases Coach managers on HR processes and best practice Assist with HR administration and operational support Support with TUPE and redundancy activity Requirements ...

provide day-to-day operational and developmental leadership to a dedicated team of Service Desk Analysts. You will be responsible for queue and rota management, workload planning, performance reviews, and acting as the primary escalation point for technical or service issues. Working in alignment with ITIL-aligned best … highly responsive service that consistently hits agreed SLAs. Key Responsibilities: Team Leadership: Line manage, mentor, and supervise first-line support analysts, overseeing rotas, performance management, and professional development. Ticket & Queue Management: Oversee the full incident lifecycle, ensuring high-quality triage, effective workload distribution, and compliance with SLAs. ...

machine-learning techniques (supervised, unsupervised, model evaluation) Experience with MLOps practices, including: Model versioning and deployment CI/CD for ML workflows Monitoring and performance management Experience working with cloud-based data platforms ( AWS and/or Azure ) Strong statistical knowledge and ability to explain complex models ...