1 to 3 of 3 Contract Performance Manager Jobs

Workforce Manager required by a large financial services firm. You will need strong analytical data skills (data creation, data analysis, data application and coaching) with the ability to understand MI, alongside experience of overseeing large teams (70-140 people) in a Contact Centre setting. You will be working closely … management and dashboard reporting to provide insights and inform understanding around how teams and individuals can improve. In addition, this role will assist with Performance Coaching and will support the team leaders in gathering evidence on poor performance and working with individuals to improve their performance. Identifying outstanding … performance and motivating employees through recognition programmes. Building strategies for achieving goals, building strong teams, be the custodian of the performance metrics (KPIs including Service Levels, Backlog management, Productivity Analysis, Capacity Planning, and performance management). Hybrid role. Full spec' available. more »

We are looking for an experienced data driven Performance Operations Manager with a good knowledge of the IT estate - OSS/BSS/CRM/ORM that supports websites and apps. Also required is some management experience as it will be managing a small team of people. This more »

IT Infrastrucutre Operations Performance Manager - ITIL - OSS/BSS/CRM - 6 month contract Reading (2 days/week in office) Role: Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures … managers. A clear communicator. Ability to design, create and establish reporting/scripting and the ability to use Excel, Python, Helix, Splunk, Dynatrace Service Performance Management experience. Present to senior management. Project People is acting as an Employment Business in relation to this vacancy. more »