1 to 25 of 41 Contract SLA Jobs

recovery. Excellent communication and interpersonal skills Excellent customer facing skills Excellent organisational skills, able to take a methodical approach to service issues Ability to work under pressure to meet SLA's whilst remaining calm in stressful situations Experience including implementation and supporting key Infrastructure services e.g. LAN, WAN, ISP & Firewalls. Applicants must be in sympathy with the aims and objectives More ❯

Quality Assurance Execute comprehensive test plans, perform post-implementation validation, and execute rollback procedures when necessary. This includes network performance testing, and site resilience testing, ensuring all systems meet SLA requirements before production handover. Documentation, Knowledge Transfer, and Operational Handoff - Create detailed technical documentation including network diagrams, configuration templates and operational procedures. Conduct knowledge transfer sessions with operations teams ensuring More ❯

resolve technical issues, escalating to resolver teams when required. Provide guidance on solutions, workarounds, and security best practice. Own problem records where appropriate, driving resolution and continuous improvement. Meet SLA expectations for request fulfilment and incident resolution. Maintain and update service desk tools, operating systems, and key applications. Support essential IT asset administration and purchasing activities. Requirements: Experience in a More ❯

support services and management by: Providing second-line mobile site engineering support, dealing with complex technical issues and requests as required, through to resolution, ensuring the department meets Service Level Agreement targets. Assisting with software and hardware installations either through support or managed pieces of work. Enable the departments ITIL processes, providing professional guidance and execution of Incident Management and More ❯

access points and switches. Manage service desk tickets using ITSM tools, maintain accurate documentation and update knowledge-base articles. Work collaboratively with account managers and technical teams to ensure SLA compliance, client satisfaction and continuous improvement. Contribute to onboarding/migration projects, system updates or client site roll-outs where required. What we’re looking for Extensive service-desk/ More ❯

talented Exchange Engineer to join their dynamic team. This is your chance to dive into a role where your expertise will help maintain Exchange Sustainability at a remarkable 99.9% SLA! Essential Skills: Proficiency in Exchange 2016 & 2019 (migration Exp) or higher, Experienced with Multi-Node DAG configurations across multiple data centres. Strong experience in Clustering within a large Exchange environment. More ❯

talented Exchange Engineer to join their dynamic team. This is your chance to dive into a role where your expertise will help maintain Exchange Sustainability at a remarkable 99.9% SLA! Essential Skills: Proficiency in Exchange 2016 & 2019 (migration Exp) or higher, Experienced with Multi-Node DAG configurations across multiple data centres. Strong experience in Clustering within a large Exchange environment. More ❯

with key stakeholders to ensure the speedy resolution of queries, expediting of deliverables and closing overdue commitments in a timely manner. Responsible for periodic reporting and presenting of Service Level Agreement performance of the SEMT activities Driving change and championing best practice to promote the Service Centre SEMT function and where appropriate, participating in the review of Supply Chain or More ❯

ongoing maintenance of the workshop Flexibility of workloads and working patterns to assist in all areas of the Maintenance Service Centre to avoid backlogs and to maintain achievement of SLA's is essential. Other stuff we're potentially looking for: Excellent Administration and communication skills, both written and oral Previous knowledge of Microsoft applications Previous experience of supporting IT hardware More ❯

Center (TOC) Key Responsibilities 1. End-to-End Trouble Ticket Resolution Act as the primary interface between customers and L2/L3 support teams. Monitor ticket queues to ensure SLA compliance. Perform initial triage based on customer input and assign cases to the appropriate support domain. Drive resolution of tickets by coordinating with technical teams and ensuring timely closure. 2. More ❯

applying patches (e.g. kernel, HRSPs, ST-API, SAP JVM) in line with upgrade/maintenance policies Performing daily system checks and looking for automation opportunities to improve service Maintaining SLA’s for incidents and work requests. Ensuring Customers are updated on actions and progress through to resolution. Working within team framework to provide out of hours support. Responding to out More ❯

skills. IT background Data input experience is essential Flexibility to react to demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of I.T componentry. Accuracy and attention to detail. This is an umbrella contract, the role is Inside IR35 More ❯

is data input, all on spreadsheets, so input is manual, attention to detail is key here. Consolidating consignments for distribution. Key Requirements: Ability to work with driven targets and SLA and time management skills. Knowledge of I. T componentry. Accuracy and attention to detail. Candidates must be willing to go through SC Clearance How to Apply: If you're interested More ❯

Demonstrable experience leading IT services through the full lifecycle: inception, adoption, continual improvement, and decommissioning. Strong track record of managing multiple IT digital services to meet contractual, KPI, and SLA standards. Experience delivering IT digital services using internal teams, contractors, and third-party providers. Skilled in negotiating Service Level Agreements and ensuring effective performance of teams and third parties. Strong More ❯

license and any other IT controls as required Ensures that all documentation is archived properly and arranges its disposal at the end of the archive period Monitors compliance of SLA’s and deadlines About You Experience within an IT role within a Service Desk environment Strong communication skills and the ability to explain technical issues in rudimentary terms Vast experience More ❯

systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary What we are looking for: A graduate looking to start their IT career or someone who has previous service desk More ❯

through to deployment, with minimal supervision. Your Responsabilities: Provide senior technical support across multiple customer environments within managed services and project engagements. Manage high-priority incidents and escalations, ensuring SLA compliance and performing root cause analyses for critical issues. Proactively monitor customer environments to preemptively resolve issues. Engage in systems management activities including patching, upgrades, and performance tracking. Design and More ❯

more technical areas particularly Oracle DB & MySQL Server. You will be expected to provide effective technical support of the technology within Enterprise Cloud Services Infrastructure to meet customer KPI & SLA's. Use and promote CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements. What you'll More ❯

to ensure the SAP Procurement & Supply Chain team cohesion, sufficiently resourced based on Projects/Changes within the pipeline, individual performance/development, and incident resolution aligned to agreed SLA s Ensure the integrity of the SAP P&SC configuration in the SAP systems across multiple landscapes. Ensures the SAP P&SC Team; Solution Leads, Functional and Support Analysts (where More ❯

to ensure the SAP Procurement & Supply Chain team cohesion, sufficiently resourced based on Projects/Changes within the pipeline, individual performance/development, and incident resolution aligned to agreed SLA’s Ensure the integrity of the SAP P&SC configuration in the SAP systems across multiple landscapes. Ensures the SAP P&SC Team; Solution Leads, Functional and Support Analysts (where More ❯

HighchartJS, NgRx, Node.js You will work on design and develop scalable solutions using efficient Design Patterns You will be adept in handling the Non-functional requirements (performance, through put, SLA etc. You will have excellent aesthetic capability with UX designing and development experience. You will also have the ability to work on multiple projects concurrently. Have a good understanding of More ❯

value for money. Tender Management: Prepare and launch Stage 3 tender process with multiple contractors. Project Delivery: Oversee M&E major works in a live data centre environment, ensuring SLA availability and Tier 3 compliance. Stakeholder Engagement: Manage client relationships, internal teams, and external contractors to ensure alignment and successful delivery. Scope & Drawings: Review and define project scope, demarcation, and More ❯

modernize legacy OSS/BSS stacks into modular, API-exposed digital ecosystems. Enable and scale Enterprise Business services — including managed SD-WAN, VPN, Broadband, and Hybrid Network offerings; ensure SLA, QoS, and service assurance compliance. More ❯

coordinating across the group & third parties.Help with tooling implementation and embedding, once selected.The client are currently doing a new ITSM tooling selection - this role can also help shape the SLA and OLAs of the future, working with key stakeholders.Monitor, review and report on existing service levels and volumes across the group. Disclaimer: This vacancy is being advertised by either Advanced More ❯

the group & third parties. Help with tooling implementation and embedding, once selected. The client are currently doing a new ITSM tooling selection - this role can also help shape the SLA and OLAs of the future, working with key stakeholders. Monitor, review and report on existing service levels and volumes across the group. Disclaimer: This vacancy is being advertised by either More ❯