1 to 25 of 40 Contract SLA Jobs

processes. Mobile device support (iOS and Android). Teams telephony, printers and other end-user technologies. IT Service Management (ITSM) tools and working within SLA-driven service desks. Troubleshooting technical issues with strong analytical and problem-solving skills. You'll also have: Excellent communication and customer service skills. A proactive ...

processes. Mobile device support (iOS and Android). Teams telephony, printers and other end-user technologies. IT Service Management (ITSM) tools and working within SLA-driven service desks. Troubleshooting technical issues with strong analytical and problem-solving skills. You'll also have: Excellent communication and customer service skills. A proactive ...

initial 6-12 month contract , offering a strong day rate . You'll own the end-to-end delivery of IT managed services, ensuring SLA/KPI performance, customer satisfaction, and continual service improvement. This is a customer-facing role where you'll lead governance meetings, manage suppliers, drive ITIL ...

Active Directory, VPN, networking basics. Experience with VDI/Citrix environments is a plus. Tools & Processes Experience with ITSM tools (ServiceNow). Understanding of SLA-driven support and ITIL processes. The Role: Service Delivery & Desktop Support Provide on-site desktop support for end users. Deliver desk-side support during business ...

Service Desk or L1 Support environment. Strong troubleshooting and fault-finding skills. Excellent customer service and communication abilities. Experience working with ticketing systems and SLA-driven environments. Knowledge of Windows operating systems and Microsoft technologies. Ability to prioritise and manage multiple incidents effectively. Desirable Experience supporting Microsoft 365 technologies. ITIL ...

Directory, VPN, and networking basics Experience with VDI/Citrix environments is a plus Tools & Processes: Experience with ITSM tools (ServiceNow). Understanding of SLA-driven support and ITIL processes If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. ...

stability and availability. Create operational dashboards and reporting solutions that provide real-time insight into system health, service availability, capacity trends, incident management and SLA performance for technical and business stakeholders. Troubleshoot monitoring platform issues, automate routine administration using scripting and APIs and integrate TrueSight with enterprise ITSM and monitoring ...

cyber security incidents. Drive continual improvement across SOC processes, playbooks and operational procedures. Monitor and improve key SOC performance metrics including MTTD, MTTR and SLA performance. Ensure effective use and optimisation of SIEM, EDR/XDR and SOAR technologies. Coordinate major cyber incidents and lead post-incident reviews. Work closely ...

deliver high-quality support and maintain key service levels. Key Responsibilities Team Supervision: Lead, mentor, and schedule a team of Service Desk Analysts. SLA Guardian: Ensure incidents and requests are resolved quickly within agreed timeframes. Escalations: Handle complex technical issues and route them to higher-tier teams when needed. Quality ...

with Microsoft Fabric and/or Azure data services SQL Server administration and management experience Experience handling incidents, problem management and change requests within SLA-driven environments Strong troubleshooting and analytical skills Ability to work effectively in complex and fast-paced environments Excellent communication and stakeholder engagement skills Desirable GitHub ...

working on the allocated task they have been assigned to. Monitor C&C orders via pick lists to ensure they are in line with SLA's Work with the Customer Services Team to ensure all standards are met and maintained through effective communication and any issues are dealt with Ensure ...

allocate planned and reactive work efficiently. Collaborate with operational teams to ensure maintenance data reflects site requirements. Assist with the development of reports covering SLA performance, response times and compliance. Schedule reactive maintenance and helpdesk call-outs. Maintain CAFM asset registers, records and spreadsheets. Provide general administrative support as required. ...

performance and continual improvement initiatives. Managing 2nd and 3rd line support processes, escalations and incident resolution. Overseeing supplier and vendor relationships, driving accountability and SLA performance. Supporting change and release activities to ensure smooth transition into live service. Establishing robust governance, processes and service management practices. Working with technical ...

wide variety of tasks where each area can be busy at different times. Ability to multi task and prioritise workloads efficiently to ensure SLA's are met and all required work is completed to a high standard. Experience & Skills A Level educated (or equivalent), with some exposure or interest ...

achieve planned deliverables. Automation of repeat tasks to create efficiency and remove error. Troubleshoot with and support o365 andMDMteam members to achieve BAU SLA commitments. Produce working documentation/HLD re Toolset or service configuration. Involvement and leadership of new IT Infrastructure projects. Working across clients to share subject matter ...

meets cryptography security assurance requirements Manage delivery of cryptography consultancy services to internal customers globally Ensure requests are processed in ServiceNow within agreed SLA Manage and support project team members SKILLS & EXPERIENCE WE REQUIRE Customer/stakeholder focus, with the ability to build strong relationships with internal/external ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build common data models for unified customer and property data. Collaborate with Enterprise Data Architect to define ...

Responsibilities Provide 1st line technical support via phone, email, and ticketing systems. Log, categorise, prioritise, and resolve incidents and service requests in line with SLA targets. Act as the first point of escalation for technical issues during out-of-hours operations. Monitor system alerts and proactively investigate issues affecting business ...

initial 6-12 month contract , offering a strong day rate . You'll own the end-to-end delivery of IT managed services, ensuring SLA/KPI performance, customer satisfaction, and contin click apply for full job details ...

stakeholders with operational queries and minor enhancement requests Participate in change advisory processes for any production changes Contribute to monthly service reporting (incident volumes, SLA performance, platform availability) Support out-of-hours/on-call rotation where required by the client contract Required Experience Experience operating and supporting a live ...

return and liquidation processes. Key Responsibilities: Manage the end-to-end handling of returned and liquidated inventory Coordinate with third-party vendors to ensure SLA performance and resolve issues Support compliance with VAT, customs, and Importer of Record requirements Review and reconcile sales reports and vendor invoices Assist with purchase ...

Support SDH, PDH, Microwave Radio, Commtel and Xtran network technologies * Work collaboratively with Project Engineers to deliver successful implementation activities * Ensure delivery against agreed SLA, quality and health & safety standards * Complete project documentation, technical reporting and engineering updates * Monitor progress against delivery plans and escalate risks/issues appropriately * Support ...

tools, or facility controls.*Strong communication skills and ability to work independently or in a team environment.*Ability to work to driven targets and SLA and time management skills. Additional Information Interview Process: Virtual/In-Person How to Apply: If you're interested in this role, click 'apply ...

remote monitoring tools, or facility controls.Strong communication skills and ability to work independently or in a team environment.Ability to work to driven targets and SLA and time management skills. Additional Information Interview Process: Virtual/In-Person How to Apply: If you're interested in this role, click 'apply ...

tools, or facility controls.*Strong communication skills and ability to work independently or in a team environment.*Ability to work to driven targets and SLA and time management skills. Additional Information Interview Process: Virtual/In-Person How to Apply: If you're interested in this role, click 'apply ...