1 to 25 of 40 Contract SLA Jobs

networking, server technologies) Familiarity with enterprise ITSM tooling (e.g. Halo, ServiceNow, Jira Service Management) and reporting platforms Proven vendor and contract management skills, including SLA negotiation, performance management, and issue escalation Ability to lead, inspire, and operationally manage a technical support team Strong stakeholder management and communication skills, comfortable engaging ...

networking, server technologies) Familiarity with enterprise ITSM tooling (e.g. Halo, ServiceNow, Jira Service Management) and reporting platforms Proven vendor and contract management skills, including SLA negotiation, performance management, and issue escalation Ability to lead, inspire, and operationally manage a technical support team Strong stakeholder management and communication skills, comfortable engaging ...

escalation point for complex D365 issues, working closely with vendors and internal teams Produce weekly service reports, including insights on D365 usage, ticket trends, SLA performance, risks, and improvements Drive continuous improvement of D365 functionality, performance, and user adoption Manage and deliver D365-related projects, enhancements, and upgrades Work closely ...

picking up queries through the IT ticketing system and face to face so getting to the heart of a customers' problems and resolving within SLA's & OLA's Knowledge of Incident & Problem Management and Request Fulfilment Experience of project work, replacing and imaging high volumes of devices Working ...

systems and desktop environments. * Hands-on experience administering Active Directory, including user account management and permissions. * Experience working with ticketing systems and adhering to SLA-driven support environments. * Strong troubleshooting and problem-solving skills across hardware, software, and networking issues. * Excellent communication and customer service skills, with the ability ...

manual steps Data Insights: Leverage ServiceNow and PowerBI to enable data-driven insights that facilitate targeted interventions and demonstrate continuous service improvement. Capture both SLA-style metrics and experience-level metrics that reflect what matters to employees. User Sentiment & Feedback: Develop a structured, scalable user sentiment mechanism that captures ...

patterns Ability to interpret client contracts and SLAs and translate them into operational and technical delivery requirements Proven ability to identify, troubleshoot, and remediate SLA breaches , including implementing technical and process-based mitigations Hands-on responsibility for creating, reviewing, and maintaining operational runbooks, architecture diagrams, and service documentation Demonstrated experience ...

cloud and on-prem infrastructure, and learning directly from senior engineers. What you'll be doing * Resolving Level 2 tickets, incidents and escalations within SLA* Troubleshooting complex system, network and platform issues using logs, monitoring tools and your own diagnostic instincts* Performing intermediate configurations, installations and updates across hybrid cloud ...

line levels of support Install and commission desktop systems and their routine upgrades Investigate and resolve low impact problems within SLA’s Market data connectivity troubleshooting What skills do you need to be a Trade Floor Support Analyst? Several years of experience supporting Trading teams and offering VIP/White ...

Strong technical understanding of security alert/incident management and threats * Knowledge of security threat techniques * Proven experience of robust incident response within defined SLA's * Proven experience using SIEM, SOAR & Email Security tooling * Ability to mentor and upskill junior team members * Ability to create (or enhance) cyber security playbooks ...

Level 2 Support teams. Responding to telephone and email incidents, queries and service requests in a professional and courteous manner based on an agreed SLA or OLA Logging of all works - ensuring incidents, queries and service requests are logged, prioritised, tracked and resolved within predefined Service Levels Operating ...

solution specification for all aspects of the technology (business systems access, firewall, desktop, voice solution) including high availability, failover and failback. Document the Service Level Agreement including a comprehensive set of service KPIs (availability, response times, quality of service) and failover (failover target, failover service KPIs, failback) Configure the technology ...

wide variety of tasks where each area can be busy at different times. The ability to multi task and prioritise workloads efficiently to ensure SLA's are met and all required work is completed to a high standard. Experience & Skills A Level educated (or equivalent), with some exposure or interest ...

Flexibility of workloads and working patterns to assist in all areas of the Maintenance Service Centre to avoid backlogs and to maintain achievement of SLA's is essential. The Ideal Candidate Excellent Administration and communication skills, both written and oral Previous knowledge of Microsoft applications Previous experience of supporting ...

Security, and Ivanti Proven infrastructure engineering experience in enterprise environments Team leadership and project delivery experience (e.g. PRINCE2, PMI) Strong troubleshooting, fault diagnosis, and SLA-driven support experience Experience working within structured governance frameworks Desirable MCSE (or equivalent) and additional technical certifications ITIL Foundation Experience in customer-facing environments Strong ...

careers site About you: The successful candidate will have: Relevant experience in Cybersecurity and/or IT Experience in metric reporting and KPI/SLA management Managing escalations to a satisfactory outcome Experience delivering BAU initiatives and small internal projects using agile methodologies Experience working with Jira, Azure DevOps, ITSM ...

technical authority for database strategy, standards, and design, ensuring systems are secure, resilient, and optimised for performance. Operating in a high-availability, SLA-driven environment, you'll play a key role in supporting business-critical systems while influencing architectural decisions and driving continuous improvement across the organisation. Key Responsibilities ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build common data models for unified customer and property data. Collaborate with Enterprise Data Architect to define ...

investigation and resolution of Desktop issues in a 1st/2nd line capacity, acting as a central escalation point in resolving and ensuring that SLA's are adherred to. Previous experience of supporting Exec/C-Suite users, providing a white glove service is a must! This prestige customer site ...

Support SDH, PDH, Microwave Radio, Commtel and Xtran network technologies * Work collaboratively with Project Engineers to deliver successful implementation activities * Ensure delivery against agreed SLA, quality and health & safety standards * Complete project documentation, technical reporting and engineering updates * Monitor progress against delivery plans and escalate risks/issues appropriately * Support ...

procedures Deliverables: * Successful installation and commissioning of telecoms infrastructure * High-quality engineering and technical documentation * Operational service continuity across utility telecoms environments * Delivery against SLA, quality and compliance standards * Effective fault diagnosis and network troubleshooting * Safe delivery of engineering activities within live operational environments Working Environment: * Field-Based Telecoms Engineering ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

finance consultant will develop. • Assessment of organisational structure and numbers. • Legal, commercial and procurement workstreams so that the scale of contract novation, service level agreement production and new procurement can be understood. • Technology projects that will enable the CA to take on passenger facing systems and hardware/software. ...

AMQP event-driven microservices architecture and extensively utilises Docker container services. The team will use monitoring tools to verify that all components are meeting SLA/SLO requirements. Experience with infrastructure automation (Terraform, CloudFormation, Ansible) and cloud platforms (AWS) Strong background in containerisation and orchestration (Docker, Kubernetes, OpenShift) Experience building ...

progress updates to project engineers and stakeholders. Provide 24x7x365 support and routine maintenance activities, responding promptly to faults, outages, and service requests while meeting SLA targets. Telecommunications Engineer - Required Experience Proven experience in telecoms field engineering, including installation, commissioning, and maintenance of DC chargers, SDH/PDH, microwave radio ...