26 to 50 of 58 Contract SLA Jobs

years) Demonstrated conflict management skills in customer-facing environments Familiarity with ITIL frameworks (ITIL v4 Foundation desirable) Technical knowledge in networking (desirable) Experience in vendor management and working within SLA-driven environments Exposure to Lean Six Sigma methodologies is an advantage CCNA and/or Cisco Certified Support Technician (CCST) - Preferred This is an urgent vacancy where the hiring manager More ❯

identify and implement changes to improve the performance of the system. Create and update in-house SQL extracts. Optimize batch processing to decouple margin types and reduce business/SLA impact when failures occur. Key Requirements: Previous experience upgrading and supporting the TLM Collateral Management application for OTC derivatives, repo, and SBL margining. Understanding of a bank's collateral management More ❯

Job title: Helpdesk OSD analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: £250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a More ❯

Job title: Helpdesk OSD analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: £250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a More ❯

for Chip and Pin, Passbook printers, check book etc preferred. Excellent customer Facing skills and previous use of Customer Call Management systems essential to manage customer calls within to SLA LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment More ❯

Good Configuration skills Follow processes and documentation Manage workload and helpdesk tickets using internal helpdesk system Able to work with Application providers and ensure smooth running of systems and SLA's are adhered to Deliver key areas of internal changes ie online documents, workflows & products Continuously review & improve application support processes and ensure that documentation is kept updated Due to More ❯

identify and report real time attacks and vulnerabilities on the FCDO Services network. Mentor, train and manage task delivery of Practitioner Analyst ensuring terms of the Service Level Agreement (SLA) are met. Key Requirements: Experience of working with SIEM and IPS within a SOC environment. Extensive knowledge of Microsoft Sentinel and Defender for Endpoints. Understanding of Cyber Threats Relevant Cyber More ❯

the progress of the calls from inception to resolution and to keep customers informed of the progress of their queries 5. Resolve incidents and service request tasks within agreed SLA timescales and to continue to work with the Service Desk Manager and customers on breached calls where the resolution falls outside of agreed targets. This also includes logging, reporting and More ❯

Microsoft, AWS, Dell) Develop and implement IT category strategies focused on savings and risk management Collaborate with internal teams to ensure optimal supplier performance and compliance Drive vendor reviews, SLA management, and renewal strategies What You Bring: 5-7+ years in IT sourcing/procurement Financial Services or Insurance experience Deep knowledge of software, cloud, infrastructure, telecom, and IT More ❯

and managing as-fitted documentation and handling ECR processes with customer authorities * Proactively identifying and resolving technical issues, working with third parties when necessary * Ensuring system performance remains within SLA parameters * Supporting continuous improvement through adoption of new tools, technologies and best practices What We're Looking For * Strong hands-on experience with Juniper or Cisco networking technologies * Experience working More ❯

enquiries. Accurately input and process orders in the CRM, billing, and management systems. Generate and manage maintenance agreements and contract variations. Respond to and process orders and queries within SLA timeframes. Maintain and update customer data, contracts, and system information. Identify and resolve or escalate order data discrepancies. Create and manage reporting in Excel (portfolios, stats, etc.). Maintain sales More ❯

concept is desirable. Experience with build automation, test driven development, continuous integration and delivery Experience with Relational and non Relational Databases Previous SRE experience including knowledge about SLO/SLA/SLI and error budgets, is advantageous Experience working or familiarity with one public cloud (AWS, Google or Azure) If this is of interest and you have the required skills More ❯

concept is desirable. Experience with build automation, test driven development, continuous integration and delivery Experience with Relational and non Relational Databases Previous SRE experience including knowledge about SLO/SLA/SLI and error budgets, is advantageous Experience working or familiarity with one public cloud (AWS, Google or Azure) If this is of interest and you have the required skills More ❯

ensuring alignment with organisational goals and best practices are adhered to. Identify potential risks and vulnerabilities within the cloud environment, Collaborate with key stakeholders and internal teams to establish SLA and KPIs that facilitate a stronger governance and security posture of the cloud environments. Ensure strict adherence to established cloud standards, principles, and best practices. Establish cloud training programs to More ❯

up to date with accurate information Take full accountability for the complete order delivery process and complete scheduling process from start to finish, within the agreed service level agreement (SLA) Ensure all work scheduled for our Field Engineers meets the agreed working parameters and considers any temporary or permanent reasonable adjustments Guarantee all known reasonable adjustments are always kept confidential … and data protection compliance is adhered to Escalate appropriately any issues or risks having significant impact on invoicing or SLA Take ownership and resolve any issues or escalations related to orders, projects or engineer scheduling Utilise expertise to aid successful delivery of the supply chain elements Ensure all customers are contacted within the agreed SLA What were looking for: Demonstrable More ❯

Make full use of IT Service Management (ITSM) tools available to work effectively and efficiently, complying with ITIL framework principles, ensuring resolutions or fulfilments are undertaken within agreed service level agreement(s) (SLAs). - Undertake ongoing Research & Development (R&D) and seek to identify areas to deliver innovation initiatives to benefit the organisation. - Complete training courses as necessary to ensure More ❯

directly to your management team and internal service providers, both orally and written. Monday – Friday working hours 11:00 – 19:00 Main Responsibilities Picking and placements of parts against SLA Maintaining stock accuracy to a very high degree A mindful approach to stock consolidation and storing materials in fast- and slow-moving locations to create an efficient environment. Scanning Updating More ❯

system outages. * Performance Analysis: Analyse system performance metrics and proactively address areas of concern to prevent disruptions in the service. * Reporting: Generate detailed reports on system health, incidents, and SLA compliance for stakeholders during monthly reviews. * Collaboration: Work closely with cross-functional teams, including IT operations and other support staff, to ensure timely resolution of issues affecting live services. * Process More ❯

working with the MuleSoft Any point platform as an Architect. Deep experience in the role of Architect in small to large size implementations, Good Knowledge in RAML and Various SLA policies. Knowledge on API Led connectivity (should have worked on all 3 layers - process, system and experience) Should have worked on Mule basic connectors like Scatter gather, batch, for each. More ❯

s objectives, priorities and budget. Staying ahead of emerging threats and advising on improvements. Produce regular performance reports and dashboards to measure program effectiveness, including key metrics, KPIs, and SLA compliance. Acting as Tenable SME and guiding teams with best practice and training. Essential Experience of the Vulnerability Analyst: Proven hands-on Tenable experience is Essential. Experience conducting vulnerability assessments More ❯

s objectives, priorities and budget. Staying ahead of emerging threats and advising on improvements. Produce regular performance reports and dashboards to measure program effectiveness, including key metrics, KPIs, and SLA compliance. Acting as Tenable SME and guiding teams with best practice and training. Essential Experience of the Vulnerability Analyst: Proven hands-on Tenable experience is Essential. Experience conducting vulnerability assessments More ❯

s objectives, priorities and budget. Staying ahead of emerging threats and advising on improvements. Produce regular performance reports and dashboards to measure program effectiveness, including key metrics, KPIs, and SLA compliance. Acting as Tenable SME and guiding teams with best practice and training. Essential Experience of the Vulnerability Analyst: Proven hands-on Tenable experience is Essential. Experience conducting vulnerability assessments More ❯

timelines, identifying risks and working within a technical framework to meet customer requirements. Implement technical best practices independently within a team, leveraging in-depth product knowledge. Manage systems within SLA parameters, proposing and implementing changes to meet service level requirements. Take ownership of diagnosing and resolving problems, engaging with third parties to resolve in-depth product issues when necessary. Stay More ❯

Finance system, In-House Applications and Point of sales systems. Manage helpdesk tickets using internal helpdesk system Work with Application providers to ensure smooth running of systems and that SLA's are adhered to Able to troubleshoot issues in order to identify the root cause in order to provide a solution Continuously review and improve existing application support processes and More ❯

and launch new data models in production. Design, build and launch new data extraction, transformation and loading processes in production. Support existing processes running in production. Define and manage SLA for all data sets in allocated areas of ownership. Work with data infrastructure to triage infra issues and drive to resolution. Skills/Experience: 5+ years experience in the data More ❯