5 of 5 Contract Service Delivery Manager Jobs

Service Delivery Manager We are looking for a strong Service Delivery Manager (SDM) who will be responsible for delivering Technology services to internal business units; driving consistent (SLA governed) service delivery, building a collaborative and honest customer-supplier relationship and delivering timely, accurate and high quality MI reporting. This will be a … key role in the Service Delivery management structure, taking a share of rota’d Incident Management escalation responsibilities alongside the rest of the Technology Service Delivery management team and will ensure quality and communication to their business unit customers is maintained during Incident and Major Incident management scenarios. Required Skills and Experience: Strong background in IT … Service Management, ideally holding ITIL. Strong experience of dealing with complex problems, ensuring they are broken down in more manageable pieces. Be able to work in a well structured manner, manage Stakeholder expectations and ensure they are always in the loop. Strong experience of managing 3 rd party suppliers, contract negotiation and management to ensure SLA’s are maintained More ❯

Service Delivery Manager (Contract) - ITIL Kent BASED Hybrid working We're looking for an experienced Service Delivery Manager to join a leading organisation on a contract basis . You'll play a key role in ensuring that IT services run smoothly for a critical business unit, driving improvements, and acting as a trusted point … of escalation. This is a fantastic opportunity to contribute your expertise within a purpose-driven organisation making a real impact in people's lives. The role Service Delivery Manager to ensure the delivery of high-quality IT services to your allocated business unit. Act as the primary escalation point for incidents, problems, and service requests. … Produce and present clear service reports, including monthly service reviews and incident summaries. Build strong relationships with internal stakeholders and external suppliers. Support project transitions, making sure new services are embedded and supported effectively. Contribute to a culture of continuous improvement, collaboration, and accountability across IT and business teams. About you Strong background in IT Service Management More ❯

Service Delivery Manager - Life & Pensions, Insurance £Market Rate (Outside IR35) Primarily Remote 6 Weeks My client is an instantly recognisable consultancy who urgently require a Service Delivery Manager with extensive Life & Pensions experience for an end client within the Insurance Industry.Key Requirements Proven experience as a Service Delivery Manager, ideally within More ❯

Service Delivery Manager - Life & Pensions, Insurance £Market Rate (Outside IR35) Primarily Remote 6 Weeks My client is an instantly recognisable consultancy who urgently require a Service Delivery Manager with extensive Life & Pensions experience for an end client within the Insurance Industry. Key Requirements Proven experience as a Service Delivery Manager, ideally More ❯

Service Delivery Manager Location: Broughton, Chester (on-site) Contract: 6 months (with potential for extension) Hours: 35 hours per week (4.5 days, flexible between 7am-7pm) Pay: £30.64 per hour (PAYE)/£41.00 per hour (Umbrella) Security Clearance: BPSS+ (arranged by Airbus) IR35: Inside About the Role At Guidant Global, we're proud to partner with Airbus … to deliver digital transformation across the business. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and … secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with service providers, reviewing root cause analyses and action plans More ❯