1 to 1 of 1 Contract Service Desk Agent Jobs

Are you looking for that next step in 1st Line Support? Can you provide customers with excellent service, and understand IT 1st line issues? Location: Ireland (Swords) Role Purpose Provides technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem … or systems with limited supervision. Carries out first level diagnosis, resolves problems on a small set of products, with limited support to meet the Service Level agreement. Rebuilds operating system from instructions to meet the Service Level Agreement. * Process . Contributes to the definition of operational processes, (both … internal and external) and dealing with customer escalated problems. * Service Level . Manages systems within Service Level Agreements, proposing improvements and implementing changes to meet service level requirements. Monitors performance through statistical reporting and analysis. * Customer Relations . Establishes working relationships with the customer and relevant operational more »