26 to 50 of 73 Contract Service Management Jobs

UKAEAs employment policy framework, the Employee Relations strategy and for providing advice and guidance on all people-related matters and ensuring a consistent case management approach. The team are the subject matter experts on employee relations and policy. You'll be responsible, along with the ER Specialist, for delivering … an ER service in all areas across the employee lifecycle, such as disciplinary, grievance, probation, performance, long term sick leave etc. ensuring that ER support and advice is delivered in line with policy, best practice and legislative requirements to mitigate risk and escalation. You will also be responsible for … ensuring they align with current legislation and business needs. - Write, develop and deliver bite-size training and coaching sessions on topics relating to people management and employee relations best practice, employment law, and HR policies to ensure consistent application across the organisation. Qualifications - Significant HR experience and/or more »

+ Extension Skills/Experience Recent commercial experience with developing on the ServiceNow platform Experience of GLIDE Good background in big data analytics, database management, or an equivalent analyst position Proficiency in PL/SQL and an additional object-oriented programming language (Highly desirable) Experience in big data instances … into technical requirements Additional desirable skills Knowledge of the ServiceNow platform and products. Experience working in Scrum/Agile development environments. Familiarity with IT service management software (ITSM), PaaS, and SaaS. A Bachelor's degree in Engineering, Computer Science, Statistics, Mathematics, a related quantitative field, or equivalent practical more »

leading IT services group in the HE sector and we are growing our team's capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and … partnering across the university to drive differentiation in UCL education and research. IT Service and Operations manages the infrastructure and data platforms which underpin UCL's central IT services, including data centres, cloud compute and storage platforms, networks, telephony, communications and collaboration and enterprise applications. In addition, IT Service and Operations provides an End-to-end Service Management capability, ensuring UCL's IT services are relevant, responsive and resilient. About the role The main purpose of this job is to lead the UCL Network Platforms team, maximizing the value derived from the network platform while ensuring more »

Hybrid - 12 Months One of our public sector clients is looking for an AV expert with hands-on experience as well as product/service management experience to join their expanding technical team. Your role will be to work alongside the technical team to deliver a product that more »

Job summary We are looking for someone who is highly motivated and who can make a high impact to our Service Desk. We are lucky that we have very competent staff already in place but now require an Operational Service Desk manager to provide Service management support till end of March 2025. The Operational Service Desk manager will act as a main lead for the SART (Systems, Application and Reporting) Service Desk managing a multi-skilled team with geographical challenges and will work as part of the management team within the service … Head of Systems, Business Analyst Lead, Reporting Solutions Architect and Senior Team Managers. This role will be expected to devise, operate and manage within Service Level Agreements/Operational Level Agreement standards expected by customers for the Service Desk function and deliver against the ITIL Framework. The Operational more »

all levels, from end users to project managers, and architects. Including providing information which will support and influence the decision-making process within the service management internal and external environments. Show confidence and initiative, drawing on a sound technical knowhow, organisational, communication and diplomatic skills, to serve as … a strong foundation for Service delivery within the Service Environment. Certifications CCNA Network Accreditation or knowledge and understanding of Cisco Networks more »

On behalf of our client, we are seeking to recruit a NOC L2 Service Engineer on an initial 12-month contract. As the NOC L2 Service Engineer you will be required to implement technical service solutions as a response to design changes, raised incidents and problems. This … will require a strong focus on organising, delivering, monitoring and controlling elements within the reporting path and driving continuous development of people and continuous service improvements. Role: NOC L2 Service Engineer Pay: £50 per hour Via Umbrella Location: Newport Contract : 24/7 shift rotation, nights and days … hours per week, 12 months IR35 Status: Inside Security Clearance : Current DV Clerance, UK eyes only due to project Responsibilities Operating within the service desk escalation path the role is responsible for the delivery of multiple service elements and as such, it is critical that communication is fluent more »

framework and ER strategy. Your role will involve providing expert advice and guidance on all people-related matters, ensuring a consistent and effective case management approach. You will handle low to medium complexity ER cases, including disciplinary, grievance, absence, and performance-related issues, ensuring they are managed swiftly and … and legal requirements. * Collaborate with the ER team to review, develop, and update HR policies and procedures. * Deliver training and coaching sessions on people management, employee relations best practices, employment law, and HR policies. * Support senior ER colleagues in their initiatives and proactively manage your development in relevant areas. … ensuring GDPR compliance. * Work with the Payroll and Project Manager to ensure pay-related ER situations are documented and processed correctly. * Use and interpret management information to identify case trends/issues and share insights with the People Department and managers. * Contribute to employee engagement initiatives and provide feedback more »

IT Service Manager - Digital and Technology (Local Authority) Location: BS1 6AL, Hybrid (2 days office-based) Start Date: ASAP Contract Duration: 3+ months Working Hours: Monday - Friday, 08:30am - 05:00pm, 37 hours per week Pay Rate: £500 - £550 per day (PAYE) About the Role: We are seeking an … experienced IT Service Manager to join a Local Authority based in Bristol. Reporting to the Head of Digital, Data and Operations, you will ensure that the digital and technology services meet business needs and agreed service levels. As the client-side lead for the Authority's main ICT … contract and other digital and technology service providers, you will ensure that all staff have the right technology and services to perform their roles effectively. Key Responsibilities: Oversee and manage digital and technology services to meet business requirements. Serve as the client-side lead for the Authority's main more »

for the Team Leader when necessary. Managing TAS and fault operations systems. Handling incidents effectively. Collaborating and communicating with stakeholders on sites. Managing the service desk. Thoroughly checking alarms throughout the day to ensure their operational status. Monitoring multiple Gas sites across the UK using computer systems and CCTV. … Responding to alarms promptly and efficiently. Ensuring the safety of the Engineers and sites. Handling emergency situations with poise and professionalism. Providing exceptional customer service through effective telephone communication. Demonstrating good time management skills to meet deadlines. Contributing to the effectiveness of the team. Upholding a high level … pressure. To excel in this role, you'll need: In-depth knowledge and experience with Gallagher Alarm and Access control Systems, Synectics Video & Alarm Management, Active Directory, CCTV, Video Analytics, Perimeter Intruder Detection (PID) systems, and CNI Environment. Familiarity with the management of ISS operational service and more »

Career Opportunity: Lead IT Service Management Process Expert We are recruiting on behalf of our client for a proactive and strategic Lead IT Service Management (ITSM) Process Expert. This role is crucial for overseeing and optimising global ITSM processes to ensure compliance, effectiveness, and operational excellence … across the organisation. Key Responsibilities: ITSM Process Leadership: Spearhead the development, implementation, and continuous improvement of ITSM processes with a particular focus on Service Transition and Operations. Change and Incident Management: Champion the enhancement and adoption of change and incident management processes, refining the operational models for … Change Managers, Change Advisory Boards (CAB), and Incident Managers. Configuration Management Expertise: Collaborate with the Configuration Manager to maintain a robust CMDB lifecycle, leveraging deep knowledge in configuration management. Service Request Optimization: Drive improvements in service request management to lower costs and elevate user satisfaction. Metrics more »

a talented ServiceNow ITSM Configuration Manager on behalf of our client. This key role involves managing the heart of their ITSM framework – the Configuration Management Database (CMDB). As the Configuration Manager, you will develop and adapt configuration management processes, to ensure they are seamlessly integrated and adhered … to across the client’s global IT infrastructure. Key Responsibilities: CMDB Management: Oversee daily operations related to configuration management, ensuring a robust and accurate CMDB. Process Improvement: Continuously update and enhance CMDB data, spearheading projects aimed at improving configuration management practices. Performance Metrics: Establish and monitor KPIs … for the CMDB, providing regular reports on performance metrics. Stakeholder Engagement: Serve as the configuration management representative in dealings with internal and external stakeholders, including partners. Training and Support: Deliver training and support on configuration management processes to the internal team. Process Enhancement: Drive the development and enhancement more »

the operation of the Shared Care Record, and other patient record systems. The role will providing operational support to implement, maintain and monitor the Service Desk, as well as communicating highly complex application and support issues in a clear manner to all customer, staff and suppliers. Main duties of … that are yet to be resolved, only escalating where required. This post holder will need to operate within a demanding environment ensuring that the service desk analysts follow procedures that have been developed as per standard Service Management practices. The role will have responsibility for development of … policy as it relates to service provision for the department, which will impact across the whole organisation and partner trusts. Implements national policy and practice in the service. The post holder is responsible for ensuring that a high quality IT support service is provided to all users of more »

Job summary To deliver a market-leading digital pathology platform and solutions, NPICs digital pathology service is underpinned by Information Technology and supported by central funding from NHS England, Innovate UK and the Office for Life Sciences in-excess. With a number of Trusts currently utilising its services, NPIC … senior clinical and managerial staff. The post holder will be responsible for the successful implementation of I.T. systems, the on-going day-to-day management and the successful implementation of key future developments. The post holder will work alongside clinicians and health professionals to redesign current working practice/… process during system implementations. Main duties of the job The post-holder will be accountable for the management, development, and maintenance of several IT systems within the NPIC Programme. It will involve ensuring that IT Service Desk processes and services are coordinated and delivered effectively to all staff more »

Job summary Are you self-driven, have excellent organisational, management and communication skills and are interested in a role that can make a real difference? Then this could be the perfect opportunity for you! The Senior Service Delivery Manager (SSDM) is responsible for the successful day to day … management of allocated services and will support the Head of H&CS. The holder of this post will provide direction and leadership to the H&CS management team, understanding the strategic view of the service and working closely with other teams and departments such as Customer Operations … and the schemes within H&CS are effectively delivered. The post holder will be proactive and is required to drive continuous improvements in the service, embedding themselves fully in the transformation work for H&CS, utilising specialist knowledge and data analytics to drive the schemes forward, considering political and more »

Job summary We have an exciting opportunity for an experienced Operational Manager to join the East Genomic Medicine Service Alliance (GMSA) to support theGenomics England Newborn Genomes Programme Research Project, known as the Generation Study. The Generation Study Operational Manager is a new and evolving role. The successful candidate … to ensure the delivery of key targets within the budgeted resources available. You should be able to demonstrate experience of successfully managing an operational service as well as having recent experience of leading in clinical or research innovation and working in collaboration across professions and services. Sound knowledge and … and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care more »

DBS check will need to be carried out due to the nature of this business. Hands on experience with Jira, Confluence and Sharepoint RAID Management Ownership Ability to Forecast and Budget, working closely with Finance Business Partner Ability to run Board and Steerco Meetings in the Programme Manager's … absence Considerable Agile/Prince2 Project Delivery Experience Extensive Governance and Control Experience Advanced End-to-End Planning and interdependency management Strong Financial and Budget Management including Business Case development Global Cross Functional Milestone Delivery and Reporting IT Service Management understanding Vendor Management Establish and … run change management process In charge of on-boarding and off-loading resources for the programme Develop and manage resource profiles Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you more »

Contract - IT Hardware Management (HAMPro) Rate: open Location: Chicago, IL or Dallas, TX Hybrid: 3 days on-site, 2 days remote Qualifications Hardware management experience within ServiceNow. 3+ years' experience with HAMPro, AssetTrack, dcTrack and other hardware management software. Experienced in Mainframe, Windows, Unix, Linux, datacenter, cloud … of Hardware Asset life cycle from request to disposal. Knowledge of inventory process and controls including asset tagging and data cleansing. Responsibilities Support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic … objectives and operational needs. Support the population and maintenance of the ServiceNow Software Hardware Management (HAM) Database. Provide services to the ITSM team and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal more »

We are unable to sponsor for this Hybrid contract role* Prestigious Financial Institution is currently seeking an IT Asset Management Associate. Candidate will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support … the strategic objectives and operational needs Responsibilities. This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management … auditing, and disposal, to ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack more »

Exchange, Skype, WSUS, PKI, and MS Office elements. Produce and review low-level design artefacts. Support system testing activities. Resolve issues in collaboration with Service Management. Essential Skills and Experience: Proficient in the installation, configuration, maintenance, administration, and support of Windows Server OS (Windows Server 2012R2 and 2019) in … complex Active Directory and MS Exchange environments, preferably secure. Skilled in MS Windows client configuration and support (Windows 10/11). Familiarity with service management tooling and ITIL. Must hold a valid Security Clearance (SC). Proficient in MS Office Suite. Desirable Skills and Experience: Experience in … supporting live services, incident investigations, problem management, change management, and defect management. CentOS/RedHat experience is a plus. Microsoft MCSE Qualification or equivalent Apply now for immediate consideration. more »

technology services. Working collaboratively with business areas and delivery, architecture, software engineering and user-centred design colleagues you will lead the definition of specific service architectures to meet the needs of the organisation and its users. You will design cloud native, service-based solutions in line with government … solutions. can communicate IT architecture through a variety of artefacts, techniques, and tools. have knowledge and experience across architecture, strategy, delivery, software engineering and service management domains. have experience of defining transitional architectures using cloud native design approaches and technologies. use objective evidence, the input of others, and more »

services. Embedded within a cross-discipline architecture community, you will collaborate with various business areas and technical teams to craft high-level, cloud-native, service-based solutions aligned with government DDaT standards. About You: We are looking for experienced IT professionals with: Effective Communication: Ability to translate complex digital … Proficiency in conveying IT architecture through various artefacts, techniques, and tools. Domain Expertise: Strong knowledge and experience across architecture, strategy, delivery, software engineering, and service management. Cloud Experience: Experience defining transitional architectures using cloud-native design approaches and technologies. Decision Making: Use of objective evidence and collaborative input to more »

Service Level Analyst (Inside IR35) Contract Term: 6 Months (Potential to extend) Contracting Authority: The Foreign, Commonwealth & Development Office Location: Hybrid - Milton Keynes, London or Glasgow The Service Level Analyst is a role within the IT Service Management department of Information and Digital Directorate (IDD), reporting … into the Senior Service Level Manager. They will support the Service Level Management process, policy and governance procedures. The Service Level Analyst supports the overall quality of the process and develops reporting management information for all metrics against IT Service Management services including … Operating Level Agreements (OLAs). As a Service Level Analyst your main responsibilities will be: ServiceNow Service Level Management reporting (Demonstrable ServiceNow Service Level Management reporting skills is a necessity). Providing updates and notifications to the Senior Service Level Manager where SLAs are more »

Category Manager 3 month Rolling Contract Inside IR35 Solihull based - Hybrid Key Skills required: Previous experience working in a sourcing, buying, commercial or contract management role, preferably in the IT category. Understanding of IT contracts - SAAS/IAAS/Cloud Hosting/Azure or AWS. This position requires expertise … in contract management, specifically in dealing with IT contracts, service reviews, and service management. An understanding of SAP, or equivalent ERP system. Legal knowledge of supply contracts, and the ability to negotiate and agree terms & conditions. A collaborative team player with good influencing skills. Sound commercial acumen … products/services. Manage supply risk and implement corrective actions. Contribute to targeted savings and handle contract or supplier-related issues. Develop and maintain service review regimes for suppliers/partners. Support changes to contracts and new contract introductions. Drive performance improvement plans for Partners & Suppliers. Manage escalations, remediation more »

the services with a key emphasis on patient pathway tracking and validation to achieve RTT standards. The post holder will work closely with the service team and receive support and training as required to fulfil the role. Main duties of the job To be responsible for providing administrative support … relevant RTT standards. Maintain an up-to-date record of patient tracking and escalations must be kept on the Trust database. To support the Service Management team to ensure all administrative process are delivered including data and evidence collection for relevant national audits. About us London North West … NHS experience Desirable Admin/Organisational skill Skills Essential NHS experience IT experience Desirable Admin/Organisational skill Audio typing skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »