3 of 3 Contract Trend Analysis Jobs

management. Coordinate with Tech Bar, endpoint, ServiceNow and resolver teams, retaining clear ownership until the next accountable team accepts the work. Support quality sampling, trend analysis and continual-improvement activity using Service Desk data and user feedback. Skills & Experience Required Typically 3+ years of experience across Service Desk ...

supporting post-incident reviews. Ensure all incidents and service requests are accurately recorded and maintained within the ITSM tool to support reporting and trend analysis. Manage maintenance activities, ensuring work is completed within agreed timescales and properly documented. Collaborate with internal and external stakeholders, including engineering, sales, quality assurance ...

Problem, Service Request and Knowledge Management. Drive Continual Service Improvement (CSI) activities. Support the transition of new services into operational support. Produce service reports, trend analysis and operational metrics. Maintain service management processes, procedures and knowledge documentation. Work closely with technical teams, suppliers and customer stakeholders. Support service ...