7 of 7 Permanent Customer Service Jobs in Bedford

Service Desk Analyst required! Salary: £37,000 to £39,000 Location: Bedford Hours: Monday - Friday 8am - 6pm An opportunity has arisen for a Technical Service Desk Analyst to join a friendly, supportive ICT/Technology Department. We are looking for an experienced and highly technical Service Desk Analyst who will be highly motivated, and enthusiastic, with a … proven track record in providing an efficient, effective, and professional ICT Service Desk support service, you and your team will be supporting the whole council including Directors, Members and Officers and be the first point of contact for all issues and requests. You will be a senior member of the service desk team and provide high level … support of complex solutions for the Councils Technology environment. Ideally you would have an expert understanding of ITSM tools, especially strong experience of developing Ivanti Neurons for ITSM (Ivanti Service Manager ISM). You will need to have excellent customer service and interpersonal skills, whilst always providing an outstanding service. While we offer a flexible agile working More ❯

second line support to customers, ensuring smooth operation of their IT services and infrastructure. This is a hands-on role involving troubleshooting, monitoring, and maintaining systems, whilst contributing to service improvements and mentoring colleagues. What you’ll do: - Diagnose and resolve 2nd line technical issues across desktops, servers, and end-user devices - Monitor and maintain client IT systems (patching … updates, performance tuning) - Support incident, change, and problem management processes (ITIL-aligned) - Collaborate with Tier 1 & Tier 3 engineers, sharing knowledge and best practice - Provide excellent customer service and build strong client relationships - Contribute to security, compliance, and service quality improvements What we’re looking for: - 3+ years’ IT support experience (MSP environment preferred) - Knowledge of Microsoft … tools (e.g. SolarWinds, NinjaOne) - Strong troubleshooting, analytical, and communication skills - Relevant certifications (Microsoft 365/Azure, ITIL Foundation) desirable Perks & Benefits: - 23 days’ holiday + birthday off (rising with service) - Pension, bonus scheme & death in service cover - Holiday Buy Scheme, colleague discounts & wellbeing support - Cycle to Work, eye tests, enhanced maternity/paternity pay - Learning & development opportunities + More ❯

in Information Technologies, qualified IT Specialist or equalExperience in IT support for current Microsoft, Apple and Android hardware and operating systemsGood knowledge of ticket systems and Support processes/Service Now PlatformLocal language on native level and good English in writing and speech IT Technical skills: Device operations and maintenance of Desktop PCs, Notebooks, Smartphones, Monitors IT Support2nd Level … Technology and current Standard Office 365 Suite/Azure ADNetwork Hands on, Network Technologies & Administration (AD/DNS/WINS) for WAN/LAN/WLAN Soft Skills: High customer service orientationAbility to interact and consult with others for de-escalation managementStrong team player. Autonomous & proactive working behaviourStrong motivation and willingness to learn and performFriendly and confident mannerStrong … scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at . More ❯

working relationships. Job Description: This would be a predominantly office-based role focused on account management but the company would expect the successful candidate to actively participate in existing customer visits and attend new business meetings once they are established in their role. Responsibilities: Maintain strong relationships with existing customer accounts Identify growth opportunities and put strategies in … place to achieve success Achieve or exceed agreed sales targets Actively participate in sales proactivity, including customer visits, under the guidance of the branch manager Deal with incoming enquiries to complete all aspects of the order process Provide regular feedback on sales performance and market trends Ensure in-depth knowledge of the entire product range Develop a thorough understanding … of customer requirements on a business and technical level Experience required: Experience of sales within the B2B (business to business) environment, preferably within the industrial materials or parts industry Excellent communication and customer service skills Ability to think strategically and proactively identify new opportunities A demonstrable record of success in developing new business Ability to work with More ❯

Bedford 1-2 days a week on site (hybrid) Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service. Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with … or 2 days in the office and the chance to work with some of the most innovative tools in the industry. Customer Support Engineer Up to £28,000 per annum + benefits The Role: Act as the first line of support for customer incidents, problems, and service requests. Diagnose and troubleshoot technical issues, working across customer … and remote sessions. Mentor customers and help them better understand and manage their own systems. Deploy hotfixes, perform system upgrades, and support software rollouts. Maintain accurate records in the service management system. Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates. Experience & Skills: Strong technical troubleshooting experience especially within application support More ❯

age and ability, adapting on the day. A natural leader with management experience, ideally within the IT teaching or holiday camp sectors. Excellent communicator, with strong face-to-face customer service skills. Candidates must be confident in their ability to talk to parents and host school staff. Problem-solving skills, and patience is required. Someone looking for a More ❯

Salary: Up to 70,000 Are you an experienced Business Development professional with a strong background in electronics manufacturing? We're seeking a dynamic and driven BDM to lead customer growth strategies, inspire teams, and play a pivotal role in shaping the future success of the business. The Role As Business Development Manager, you will: Provide strategic leadership to … Account Managers and cross-functional teams, ensuring performance targets are met and exceeded. Build and maintain strong customer relationships, acting as a trusted partner and point of escalation. Drive sales growth across existing and new accounts, creating and executing long-term strategies. Oversee accurate forecasting, capacity planning, and bid strategies for key contracts. Collaborate across departments to align resources … maintain compliance, and deliver outstanding customer service. Champion continuous improvement and lead initiatives that enhance value for customers and the business. About You We're looking for someone who can bring both strategic vision and hands-on leadership. To be successful in this role, you'll need: Demonstrable leadership experience, with a proven track record of building and inspiring More ❯