1 to 11 of 11 Permanent Customer Experience Jobs in Berkshire

Reading. Project Manager with Dynatrace -Reporting and Operational Management Duration: 6 months rolling contract Hybrid 2 days/week onsite in Reading- Mandatory- Wed Experience required: Experience in contract management Experience in Infrastructure management Experience in managing diverse teams Experience in reporting/scripting in … Dynatrace, Visual or Splunk Experience in creating Data Visualization Reports Expereince in Stakeholder management and working across cross functional team Strong experience in Service performance management, creating scripts/reports skills on Dynatrace The Role Accountable for leading a team of Operations/Analytical professionals who provide Service … reduce support-related costs Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance. Experience Experience of working with and influencing various levels of management, building relationships and more »

Design and implement features and improvements for the Hive App that help our customers on their path to Net Zero Identify and propose opportunities, customer needs and use-cases for our products and services on the Hive App Perform qualitative and quantitative research to explore and validate feature concept … and identify customer pain points to maintain a market … leading experience for Hive products and services. Review the analytics of the Hive App and its products and identify opportunities to improve the CX and reduce customer pain points Lead the entire feature development lifecycle, starting from ideation, design, and development to analysis Work closely with Product Designers more »

to the EMEA Service Performance & Quality Manager. Responsibilities: Lead the Quality Management function for EMEA Electrical Services to establish a culture of zero error & customer satisfaction improvement Collaborate with all process owners to ensure that all Quality process changes are approved by them, prior to implementation Capture Voice of … the Customer VoC through customized surveys, developed and deployed for Services operational improvement Define and develop the Electrical Service Quality Management Framework aligned to Eaton Quality Management standards Carry out quality driven customer reviews with some key accounts across the region Ensure customer satisfaction is enhanced through … aware of quality requirements Train Quality key professionals in best practices Work in close alignment with other Quality Leaders to ensure end-to-end customer experience improvement Provide operational leadership to the service organization Continuouslysearch for ways to improve the way we do business, deploy new initiatives, and more »

factory in Slough. The position will involve working closely with all departments and providing valuable technical support between suppliers, customers and internal stakeholders enhancing customer experience by developing a 'right first time/no-fault forwards, prevention-focused culture. You will be responsible for: Development and implementation of … quality planning. The Individual: We are looking for an experienced Quality Engineer with a Data-driven mindset capable of identifying trends and hands-on experience in working with international quality standards, compliances and systems. You will need to have: Education/Experience Engineering or an equivalent level of … qualification in a related field. Proven experience as a Quality Engineer in a manufacturing environment. Strong knowledge of quality management systems, tools and methodologies (e.g., Six Sigma, Lean Manufacturing, Statistical Process Control, and 8D). Excellent problem-solving and analytical skills, with the ability to identify root causes and more »

Good understanding of ERP systems/applications (SAP, IFS, Epicor all considered) Good understanding of the terminology relating to ERP (Order to cash, procurement, customer experience, incident response) Responsible for coordinating the development and maintenance of the ERP application Provide oversight to end-user support Comfortable with reporting more »

includes being a United States Affirmative Action Employer What you’ll do In collaboration with the sales teams, the ACE is responsible for the customer lifecycle from project concept to closing the deal. The ACE will pull together the technical activity for the allocated customers. In a technical advisory … activities, such as: Performing solution demonstration & proof of concepts; Delivering hands-on workshops; Technical due diligence; Work with the Cloud Adoption Manager to ensure customer adoption health & customer experience. Creating new industry-focused solution innovations. What you’ll bring Bachelor’s degree or equivalent or up to … that will help you do your best work. What you’ll do In collaboration with the sales teams, the ACE is responsible for the customer lifecycle from project concept to closing the deal. The ACE will pull together the technical activity for the allocated customers. In a technical advisory more »

committed to managing credit risk effectively. Our team plays a crucial role in ensuring the financial health of our organisation while maintaining a positive customer experience. As a Credit Risk Analyst, you will be at the forefront of decision-making. Your insights and data-driven recommendations will directly impact … credit policies and propose effective changes. Perform regular and ad-hoc tasks, delivering actionable insights to drive positive outcomes. Skills required for this role? Experience managing and developing credit scorecards (Essential). Advanced Excel skills (Macros, Pivots, VLOOKUP, conditional formatting, etc.). VBA knowledge is beneficial. Recent experience analysing data using SAS/SQL, Alteryx, or similar tools (within the last 6 months). Mathematical or finance-related degree or proven experience at a senior/lead analyst level. Project People is acting as an Employment Agency in relation to this vacancy. more »

committed to managing credit risk effectively. Our team plays a crucial role in ensuring the financial health of our organization while maintaining a positive customer experience. As a Credit Risk Analyst, you will be at the forefront of decision-making. Your insights and data-driven recommendations will directly impact … and opportunities. Challenge existing credit policies and propose effective changes. Perform regular and ad-hoc tasks, delivering actionable insights to drive positive outcomes. Qualifications Experience managing and developing credit scorecards (Essential). Advanced Excel skills (Macros, Pivots, VLOOKUP, conditional formatting, etc.). VBA knowledge is beneficial. Recent experience … analysing data using SAS/SQL, Alteryx, Snowflake or similar tools (within the last 6 months). Mathematical or finance-related degree or proven experience at a senior/lead analyst level. Please apply via this ad in the first instance or send a CV with covering note or more »

will be responsible for the day-to-day service delivery to customers. This includes supporting the activation of new services and ensuring an excellent customer experience. You will also work closely with customers to help identify improvement areas and implement new processes according to their operational needs. The Role … end-to-end monthly data and compensation management process; to include collecting, processing, and distributing data and payroll instructions. * Conduct first level review of customer deliverables, e.g., customer reporting, data management. * Prepare and deliver management information reporting e.g., cost reporting, accrual management. * Ability to liaise with customers and … provide them status updates and ensure reporting is understood and can be processed, where required. * Handle customer queries and report to management level, where required. * Identify areas of risk or scope opportunity and report to management level, where required. * Support with implementing new systems and processes during activation. * Liaising more »

be exactly what we need! Career Level - IC1 What you’ll do In collaboration with the sales teams, the ACE is responsible for the customer lifecycle from project concept to closing the deal. The ACE will pull together the technical activity for the allocated customers. In a technical advisory … activities, such as: Performing solution demonstration & proof of concepts; Delivering hands-on workshops; Technical due diligence; Work with the Cloud Adoption Manager to ensure customer adoption health & customer experience. Creating new industry-focused solution innovations. What you’ll bring Bachelor’s degree or equivalent or up to more »

and knowledge. Right from day one, you're welcomed into a team of supportive and friendly colleagues, who share the same enthusiasm to deliver customer success . So get ready for a journey filled with diverse projects , each bringing a new challenge, a fresh team to collaborate with, and … perspective. The role of Microsoft Dynamics Business Central Principal Consultant Join us as a Principal Consultant, where your role is pivotal in orchestrating seamless customer experiences within Microsoft Business Central, from acceptance testing to empowering key users through insightful training. You'll be the beacon that identifies new opportunities … planned ahead of time, within 2-week blocks so you know well in advance where you will be working. We ask that those in customer-facing roles aim to come into the office at least once a month, these visits are usually coordinated within each team but you can more »