1 to 25 of 58 Permanent Customer Experience Jobs in Berkshire

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

Monday to Friday (37.5 hours) Roles and Responsibilities: Develop and optimize web applications using the Angular framework, ensuring alignment with business OKRs and enhancing customer engagement and satisfaction metrics. Implement experimentation, optimization, and personalization strategies to improve UI performance and deliver a seamless user experience. Collaborate with cross-functional … HTML A passion for great online experience and an understanding of end-to-end user journeys and customer experience/CX Experience of an automation testing to write regression tests Solid experience of website personalisation and audience targeting Solid experience of working with fully ...

hiring for Senior Account Manager role for London, UK location, Job Role: Senior Account Manager – Software & Services (EMEA/Europe Focus) Location: London, UK Experience: 10–12+ years Industry: IT Services/Software Solutions Job Summary: We are seeking a seasoned Senior Account Manager with extensive experience … accounts, driving client satisfaction, and expanding business within existing clients. Exposure to the broader EMEA region is advantageous. The role requires deep expertise in Customer Experience Management (CEM) solutions, Platform Engineering, and Data & Integration solutions across multiple technology platforms, with a focus on the Retail, Supply Chain ...

developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal using the clients renewal process. You are customer-oriented … with a drive to achieve goals and maintain a great customer experience, listening to our customers to understand their goals and concerns. You will be able to suggest forward-thinking ideas to promote our services, current and new, and work closely with your customers to understand their needs ...

Senior Account Executive to join their team and help to expand their enterprise market presence within in-house enterprise legal teams whilst nurturing strong customer relationships. As an Senior Account Executive, you will be responsible for driving sales growth with new business customers as well as cross selling … upselling into existing relationships. Ensuring high levels of customer satisfaction and retention for their customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts. As well as target a strategic new business target list ...

Sales Development Representative Location: Newbury, UK Experience: Entry level About eGain eGain is a leading provider of AI-powered knowledge and customer experience solutions. Fortune 500 clients and government agencies trust the eGain AI Knowledge Hub to optimize customer experience and reduce cost of service. … hold ourselves to a high standard. If you want to work in a dynamic, fast-moving environment at the cutting edge of AI and customer engagement – let's talk. The Opportunity We're looking for ambitious, tech-savvy graduates and early-career professionals who want to build a career ...

finance operations, spanning Accounts Payable, Accounts Receivable, Credit Control and Billing Operations. This is a high-impact leadership role, responsible for driving operational excellence, customer experience, cash performance and transformation across a large, multi-site team. Youll also play a key role in integrating newly acquired businesses … embedding automation and AI into core finance processes. What youll be responsible for Leading large transactional finance teams across multiple locations Improving customer ordering, invoicing and payment journeys Driving effective credit control and cash collection performance Owning transactional finance integration for acquisitions Partnering on finance systems transformation initiatives Implementing ...

it. Few are actually doing it — properly, at enterprise scale. This company is one of the few that are. They're a leader in Customer Experience Transformation, helping some of the world's biggest brands turn their AI and automation ambitions into real, measurable outcomes. Think less hype … delivery role. It's a new business solutions role — shaping what's possible for clients and helping them take that first step into intelligent CX transformation. You'll: Lead discovery sessions with new prospects to uncover real AI and automation opportunities. Design and validate scalable AI architectures — secure, commercially viable ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary & Purpose The Account Executive is responsible for acquiring new service … report on sales performance against quarterly and annual targets. Occasionally support cross-sell and upsell into existing accounts when this role owns the customer relationship. Travel as required for customer meetings, industry events (including speaking opps), or sales workshops. Required Skills & Experience Proven track record ...

commerce platforms. This role sits at the intersection of content, merchandising, and technical execution, working closely with E‐commerce, Brand, Marketing, and Customer Services teams to deliver high‐quality, commercially effective web experiences. The ideal candidate will have hands‐on experience managing content on websites, strong e‐commerce … Ensure promotional mechanics are set up correctly from both a content and technical perspective. Monitor merchandising performance and make adjustments to improve conversion and customer experience. Cross‐Functional Collaboration & Support Work closely with the E‐commerce team to align content and merchandising with trading priorities. Partner with Customer ...

Commission Heathrow Approach/Slough, UK (On-site) Permanent full time Why this role is exciting We have a fantastic opportunity for an enthusiastic Customer Renewals Associate to join our Accountancy team in Slough. Youll play an essential role in supporting our existing customers, ensuring they feel valued, informed … someone early in their career who enjoys problem-solving, communicating with customers, and building strong relationships. Youll be at the heart of the customer experience making sure clients stay with IRIS, understand the value of our software, and receive the high-quality service were known for. Youll also ...

business process optimization, and AI-powered capabilities. You'll work at the intersection of business strategy and technology, helping organizations transform how they manage customer relationships. Key Responsibilities Pre-Sales & Business Development Partner with sales teams to understand prospect requirements and design compelling CRM solutions that address business challenges … testing strategies, data migration plans, and change management programs Business Process Management Analyze current business processes and identify opportunities for optimization and automation Map customer journeys and design processes that enhance customer experience and operational efficiency Create process documentation, workflow diagrams, and standard operating procedures Facilitate process ...

robust semantic layer powering reporting and insights. • Shape how the entire organisation uses data – from executive-level KPIs to operational dashboards across Sales, Network, Customer Experience, Finance and Operations. • Evolve the modern data platform into a stable, scalable and trusted ecosystem with clear data models, environments, testing … levels can confidently interpret – and challenge – the numbers. Here's why you'll be great in this role... You will have: • Significant experience leading data, analytics or AI teams within complex, high-growth or technology-led environments. • A track record of maturing a data function from fragmented to trusted ...

continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices … chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration ...

Location: Manchester (On-site) Type: Full-Time, Permanent- Monday- Friday 9am-6pm About Us We are a leading customer experience and contact centre solutions group, operating multiple service brands across the UK. Our in-house technology powers 24/7 customer operations for clients in legal, healthcare … deliverables. Guide the adoption of modern frameworks, AI integrations, and real-time data processing. About You: 7+ years of full-stack software development experience, including at least 3 years in a senior or lead capacity. Strong background in Python, React, and Java; .NET experience beneficial but not essential. ...

Remote/Hybrid | Reporting to Sales Director, London Paddington About our client: Our client is a fast-growing Integrations Partner, helping organisations transform their customer-engagement platforms. From cloud contact centre transformations to automation, AI agents, and ongoing support, they partner with leading brands worldwide to solve customer experience challenges. The Role We're looking for a Pre Sales Solutions Engineer to join their Go-To-Market team and play a pivotal role in shaping technical solutions during the sales cycle. This is a foundational hire as they build out their pre-sales capability ...

they need to succeed in the market, but know that we can’t be solely focused on future customers. You’ll listen carefully to Customer Experience to understand what they need to make existing customer relationships better, but know that we can’t be solely focused … existing customers. You'll liaise closely with Support to ensure we’re doing the correct things to maximise customer happiness, but know that we can’t be solely focused on the tactical needs of customers and miss the big strategic changes. Work closely with Professional Services to ensure that ...

customs, and intelligence communities Translating complex operational needs into impactful technology solutions through demos and engagement Collaborating cross-functionally to deliver a vibrant, refreshed customer experience Working alongside customer success manager Are you the ideal candidate? 4+ years' experience in account management or sales within software ...

across the advertising spectrum. About the job As a founding member of our Business Development function, your role will be to capitalise upon your experience of engaging with enterprise businesses to build top-of-funnel opportunities with large Advertisers. Your role will be to identify, prospect and nurture senior … stakeholders on the benefits that our solutions can deliver. Building a great customer experience and rapport from the outset. What You'll Do Accountable for meeting setting, outbound prospecting, conversion, quota, feedback, and customer obsession for strategic accounts Collaborate with marketing and product teams on narrating ...

Bazaarvoice Solution Set (Services + Product) in the minimum amount of time from purchase. EMs are the main point of contact for the Customer from the time a statement of work (SOW) is executed and throughout the life of the services engagement. EMs are responsible for shepherding projects through … delivery effort of resources from various practice teams of Consultant and Product experts. Professional fluency in German (written and verbal) are required and experience within the German market is desired to effectively lead our DACH region clients through their digital transformation. Responsibilities Customer Experience Advocacy ...

pricing You are a hunter and a fearless business developer. Maintain an abundant pipeline through resiliency and strategic, aggressive prospecting efforts while maintaining a Customer First mentality You are an engaging presenter. You are comfortable in front of a room of senior Executives and can easily present technology solutions … student of the game eager to work with like-minded individuals who focus on continuous improvement, sharing best practices and providing an effortless customer experience You have a work hard, play hard mentality. Enjoy unlimited earning potential in a dynamic environment that focuses on continuous learning and building ...

improving processes, and delivering high-impact campaigns and events. This position plays a key part in ensuring brand consistency, enhancing digital engagement, and strengthening customer experience and advocacy. Responsibilities of the Marketing Operations Specialist include: Maintain brand consistency across digital and print assets in partnership with Content & Communications. … implement scalable improvements. Provide strong project leadership and ensure seamless cross-functional collaboration. The successful Marketing Operations Specialist will have: Couple of years' experience in a marketing role, with expertise in operations, events, or campaigns. Proficiency with CRM systems, CMS, Power BI, Microsoft Office, and marketing automation tools ...

Reading office , ensuring strategic programs align with business goals and regulatory standards, and driving operational excellence in network performance, fault management, and customer experience. Key Responsibilities: Lead and deliver service assurance programs focused on network performance, fault management, and customer experience . Drive strategic initiatives that align … service reliability and operational efficiency through best-in-class program governance. Oversee risk management and implement both Agile and Waterfall methodologies as appropriate. Skills, Experience, and Abilities Required: 15+ years' experience in the Telecom domain , with a strong emphasis on service assurance . Deep expertise in OSS/ ...

office in London, Acton Start: ASAP What You'll Do Build the Core Platform Design and implement foundational features across our internal and customer-facing tools. Build systems that improve operational efficiency, elevate customer experience, and support our sustainability mission. Help define our technical strategy, architecture … automation thoughtfully to streamline operations and support the business. You May Be a Fit If You... Strong programming skills with 5+ years of experience A strong track record of solving difficult problems in either an academic or industrial setting A strong track record displaying the ability to manage engineering ...

enterprise revenue across the EMEA region, selling into universities and higher education bodies. This role is ideal for a strategic, consultative sales professional with experience navigating complex buying groups and long sales cycles within Higher Education or enterprise SaaS environments. The Role You will be responsible for owning … full enterprise sales lifecycle across EMEA, from initial prospecting through deal close and handover to Customer Success. The role requires strong commercial acumen, the ability to engage senior academic and administrative leaders, and comfort operating in a highly consultative, solution-led sales motion. Regular regional travel (approximately ...