1 to 25 of 29 Permanent Customer Experience Jobs in Berkshire

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Your Skills: Commercial Law. Contract … Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world s leading cloud communications and Customer Experience technology providers. As Europe s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

Business Development Manager Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're looking for an ambitious and commercially driven Business Development Manager to join our team in Bracknell. If you thrive on building relationships, closing complex sales … and driving growth in a fast-paced environment, we'd love to hear from you. What we are looking for... We're seeking a motivated sales professional with proven experience in B2B account development and closing new business. You'll take ownership of the full sales cycle—prospecting, qualifying, and closing opportunities—while building long-term customer relationships … Experience selling into specific verticals such as utilities or healthcare is desirable About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers More ❯

Company Description Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker … ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction … making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real More ❯

Role: Director - Sales – UK/Europe (Logistics/Supply Chain) Location: London UK Desired Industry Experience: 10+ Years Relevant Experience: The incumbent should have at least 10-12 years in Software and Services sales in the European Market, exposure in EMEA region would be advantageous with a proven track record and excellent sales credentials. Candidate should have Solution … selling and new account generation experience in Customer Experience Management Solutions including CMS, UX/UI, CRM, CCM, Platform Engineering, Data Analytics & Integration solutions across different technology platforms in Logistics and Supply chain domain. Academic Qualification: Bachelor's degree in computer science or IT will be an added advantage. Role Description: Achieving booking, billing and profitability targets … be closed. GTM strategy for new leads & pipeline, winning new accounts and expanding business in existing accounts for CXM, CCM, CRM, Data Analytics and Integration solutions and services. Understanding & experience in Logistic and Supply chain domain Setting customer expectations consistent with service offerings and delivery potential. Building credible and lasting relationships with prospects and customers for repeat business. More ❯

Overview: UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for experienced ServiceNow Technical Consultants with … a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service. The role You will be responsible for producing development and providing consultancy in line with UP3's core values, best practices and standards and staying current … with the latest ServiceNow capabilities and technology. You'll be working closely with the Customer Engagement team and directly with customers to deliver high quality work that really drives value and encourages a wide adoption within the customer organisation. This would suit someone who is a ServiceNow enthusiast and enjoys working with like-minded individuals. You will be More ❯

managing the products we bring to market through large partners, which customers see and experience. These products need to generate revenue and support our excellent customer experience (CX) ambitions. The role involves leading the commercial data monetisation strategy and agenda. You will manage data monetisation products that are consumer-facing and introduced through partners. You will manage relationships … to evaluate feasibility. You will collaborate with colleagues within the UK business, the Group, and external parties. Candidate Requirements You will have a degree or equivalent. You likely have experience working with strong consumer brands or in agencies/consultancies serving them. You have managed large, complex partner relationships that create customer-facing products. You possess deep expertise More ❯

foundational to our core values as a company and is vital to our success. Job Summary We are looking for an innovative and results-driven Senior Manager of Access Experience, Project Management, and Security Training to join our team. In this critical role, you will oversee the development and enhancement of our access management strategies in EMEA while ensuring … designing and implementing comprehensive security training programs that empower our employees to uphold best practices in security and access management. Responsibilities For the role of Senior Manager of Access Experience, Project Management, and Security Training, the essential functions typically include: Access Management Development: Implement AXI workshops to support Data Centers with a focus on improving the net promoter score … NPS) through project management and training where necessary Project Management: Lead and manage cross-functional projects related to access experience and security initiatives, ensuring timely delivery, adherence to budget, and alignment with organizational goals Security Training Program Development: Create, implement, and oversee security training programs for employees and vendors, ensuring they understand best practices and compliance requirements related to More ❯

Dynamics 365 backbone. A key aspect will be to ensure seamless integration with other areas like marketing, service and supply chain to form an ecosystem that provides a connected customer experience This role also ensures that solutions not only meet business objectives but are also secure, reliable, maintainable and scalable. Collaboration is key and the role will work … that can connect seamlessly with Marketing and with other technologies for eDetailing, Campaign Management. Design and seamlessly integrated global Configure, Price, Quote & Deal Analysis solutions to form a connected experience for the commercial organization. Collaborate with the product group owner to establish the scope and vision of core capabilities, providing expert advisory support during the design and refinement process … an authority for architectural practices and standards for core solutions, ensuring consistency and high quality across all capabilities. Assess and optimize core solutions for performance, reliability, scalability and user experience, addressing technical debt and driving continuous improvement. Provide continual guidance and technical leadership and mentoring to capability development teams and monitor solution health, identifying areas of technical debt. Partner More ❯

AI is an end-to-end platform for building, deploying, and scaling AI agents and Conversational Business Applications (CBA), designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while mitigating app fatigue. With … in showcasing the value of the DRUID platform to prospects and clients. What you'll do at DRUID Act as a trusted business partner of the Sales, Delivery and Customer Success Leaders, and share ownership in achieving the territory's business objectives and revenue targets Work with Sales, Product, Marketing, Professional Services, and other cross-functional partners to think … big and shape the go-to-market strategy for large customers Support Sales opportunities with exceptional consultative selling and technical experience Drive revenue growth through a combination of planning, enabling the team, and owning relationships with customers' senior technical stakeholders Conduct and coach detailed discovery at all levels to internalize customers' digital transformation strategies Design high-level solutions to More ❯

their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us … and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of the sales cycle — from prospecting … to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We're looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively identify opportunities, conduct outreach, and drive deals through the funnel, owning More ❯

their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us … and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of the sales cycle — from prospecting … to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We're looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively identify opportunities, conduct outreach, and drive deals through the funnel, owning More ❯

Oracle ERP Cloud Project Manager Job Description You will be: Successfully managing the delivery of Version 1's Oracle Cloud ERP/HCM/EPM projects. Working with the customer to confirm scope and goals, objectives and business justification and secure resources (people and budget) Leading, overseeing the progress of project plans, in-line with time, cost and quality. … Managing customer expectations, to closely monitor and manage scope creep. Managing the agreed scope of the project, ensuring Change Requests are clearly identified, agreed with the customer for sign off prior to work commencing. Assisting the customer project manager with monitoring tasks and progress of customer specific activities. Controlling and reporting progress to the Steering Group … all are aligned and risks are identified, mitigated and communicated. Ensuring appropriately skilled resources are delivering the project and managing the availability and performance of those consultants. Travelling to customer sites as required and permitted. Assisting in pre-sales and business development opportunities Qualifications You will have experience of: Implementing Oracle ERP Cloud projects end to end Delivery More ❯

a fast-paced, high-performance environment. You'll be the technical backbone bridging our product with client needs, helping scale our go-to-market efforts and shaping how customers experience our platform. This hybrid role combines technical expertise, client-facing problem-solving, and product integration, with plenty of room to grow and shape the scope based on your strengths. … hybrid environment that values flexibility and connection. What you'll do: You will work mostly on post-sales operations. Work closely with our Head of Ops (Ayelen) throughout the customer journey Develop a deep understanding of our customer use cases, flows of funds, and business objectives to add value effectively. Ensure an excellent customer experience and … apply technical expertise throughout the implementation by maintaining consistent, clear communication with multiple stakeholders. Differentiate between "must-have" and "nice-to-have" requirements and feedback from the customer during the deployment. Own the technical implementation process: identify and document project milestones, manage dependencies, and ensure timely delivery Identify and mitigate project risks such as scope creep, stakeholder engagement, customer More ❯

Manager (Pre-Paid Plan Products) Contract: Full-Time, Permanent Location: Maidenhead, Berkshire (Hybrid flexible, 3 days office) Salary: Up to £80,000 per annum Shape the future of digital customer journeys at Dignity Funerals. Are you a commercially minded, technically capable product leader who thrives in cross-functional environments? Dignity Funerals is seeking a Product Manager to own the … end-to-end digital and systems product experience for both the Simplicity Cremations and Dignity Funeral Plans websites. This is a pivotal role, responsible for delivering seamless, compliant, and high-converting customer journeys for pre-paid funeral plans and at-need cremations. What you'll be doing Own the Product Vision: Define and deliver the product roadmap for … boost conversion rates, revenue growth, and regulatory compliance (FCA-regulated products). Collaborate Cross-Functionally: Work closely with Marketing, Sales, Compliance, Finance, IT, and Development to ensure a seamless customer experience and support business growth. Optimise & Innovate: Lead a team of developers (internal and external), manage agile delivery, and drive continuous improvement through A/B testing, funnel More ❯

business – now entering an exciting new chapter of growth and innovation. After a recent restructure and refocus on the UK market, the company is investing in technology, marketing, and customer experience to drive retention and engagement. They're now looking for a Lead Product Designer to guide the next evolution of their digital experience. The company also provide … of Product and Content Designers while remaining actively involved in design delivery and reporting to a Head of Design. You'll play a key role in defining how customers experience the brand across multiple digital touchpoints – from onboarding and personalisation journeys to eCommerce flows and subscription management. Working in a collaborative, cross-functional environment, you'll help shape strategy … champion customer insight, and elevate design quality at scale. You'll also... Partner with Product, Engineering, and Research to define and deliver customer-focused experiences. Use data and insight to guide and validate design decisions. Champion the design vision and evolve the design system and documentation. Own end-to-end design across multiple product areas. Lead discovery, journey More ❯

this strategic role as a Digital, Data & Technology Business Partner, youll work collaboratively with stakeholders to identify opportunities for digital transformation, enhance data insight, and deliver solutions that improve customer experience and organisational performance. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the Digital, Data … driven decision making by ensuring intelligence and insights are reflected in planning activities Partnership Working: Collaborate with HR, Finance, and partner organisations to deliver integrated change and transformation projects Customer Focus: Capture and incorporate the voice of internal and external customers into service design and delivery CANDIDATE REQUIREMENTS Educated to degree level or equivalent experience in a related … field Excellent communication and relationship management skills Proven experience of working within digital, data, or technology programmes Strong understanding of digital transformation principles and best practice Ability to translate business needs into technology solutions Experience with stakeholder engagement at a senior level Analytical mindset with the ability to use data to inform decision making Collaborative approach to problem More ❯

many others, reaching customers in every corner of the world. Learn more about us: Why This Role? You will own the strategy and execution for the core of our customer journey. Your work will directly build trust, influence millions of purchasing decisions, and prove the measurable ROI of community-driven growth on a global scale. About Us We are … a top-tier cross-border e-commerce platform dominating the European market (UK, France, Germany, Netherlands). Our secret? A relentless focus on the customer experience, powered by authentic user voices. We don't just sell products; we build communities and connect shoppers with real insights. The Opportunity: Your Mission We need a visionary content leader. You will … be the architect of our entire User Generated Content (UGC) engine—transforming our customer review and Q&A ecosystem from a passive feature into our most powerful growth lever. Your goal: make user-generated content the #1 reason customers choose us and keep coming back. What You'll Do: • Build the Strategy: Define the 3-year vision and own More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers click apply for full job details More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers click apply for full job details More ❯

optimization of our online sales channels. The E-Commerce Success Manager is the central point of contact for all issues, bugs, and technical challenges impacting the performance and user experience of the e-commerce site. This role ensures seamless collaboration between markets, IT, internal stakeholders and external partners to identify, track, prioritise, and resolve issues efficiently. The E-Commerce … reviews around site stability, raised issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute … and right processes to respond to any alerts triggered Follow up & ensure corrective action has been taken following any post issue root cause analysis Stress test the website Skills & Experience Required 5+ years of experience in e-commerce operations or technical account management. Strong understanding of e-commerce platforms (e.g., Adobe Experience Manager & Hybris) Understanding of Analytical More ❯

and collections activities. This senior role is based near Bracknell and plays a pivotal part in maintaining the financial health of the business by ensuring the accurate management of customer orders, invoicing, and debt recovery - all while delivering an exceptional customer experience. The ideal candidate will have deep expertise across the Romanian and UK Order to Cash cycle … from order entry through to collections, and will be comfortable handling high-value accounts in EU. Key Responsibilities Order Management Process EU customer orders from receipt to fulfilment, ensuring accuracy and adherence to agreed terms. Validate order details and activate new customer accounts within internal systems. Oversee updates to price groups, contract revisions, and product migrations. Support technical … checks related to customer access and interface setup. Collaborate with internal teams to resolve order or access-related queries promptly. Billing & Invoicing Generate, review, and issue EU invoices accurately and on time. Ensure billing data complies with internal policies and external regulations. Investigate and resolve billing discrepancies in coordination with sales and customer service. Analyse billing data to More ❯

You’ll play a key role in managing and improving our website (WooCommerce/WordPress) , ensuring it reflects our technical expertise, supports our sales team, and delivers an exceptional customer experience. You’ll also plan, execute, and measure marketing campaigns across digital channels to strengthen our brand and generate qualified leads. Key Responsibilities: Manage, update, and optimise the website … with a mix of creative flair and technical know-how. You’re comfortable managing a website, running campaigns, and making data-driven decisions to achieve results. Essential skills and experience: Proven experience managing WordPress/WooCommerce websites. Strong understanding of SEO, Google Analytics, and digital advertising platforms. Experience planning and delivering B2B marketing campaigns. Excellent written and … visual content creation skills. Ability to work both independently and collaboratively within a small, dynamic team. Strong attention to detail and organisational skills. Desirable: Experience in an engineering, industrial, or technical sector. Familiarity with CRM or marketing automation tools (e.g., HubSpot, Mailchimp). What We Offer Competitive salary up to £35,000 + 15% performance bonus Private Medical Insurance More ❯

Senior MarTech Consultant London (Hybrid) 3-month Contract Outside IR35 About the Role We're seeking an experienced Senior MarTech Consultant to help leading brands deliver data-driven, personalised customer experiences. You'll bridge marketing strategy and technology execution - designing, implementing, and optimising MarTech ecosystems that drive performance. Key Responsibilities: Translate marketing goals into actionable MarTech roadmaps. Lead platform … . Own product roadmaps and balance business, client, and technical priorities. Enable complex, omnichannel marketing campaigns. Partner with senior stakeholders across marketing, data, and technology. About You: 10+ years' experience in MarTech, digital marketing, or related fields. Hands-on expertise with Salesforce Marketing Cloud or Data Cloud. Proven experience with CDPs, CRM systems, and data-driven marketing. Strong More ❯