1 to 25 of 33 Permanent Customer Experience Jobs in Berkshire

IRIS Software Group, we’re dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Our commitment to innovation, customer success, and excellence has made us one of the UK’s largest private software companies. We support over 100,000 businesses, helping them streamline their … operations with cutting-edge technology. The Role: We are looking for a proactive and customer-focused Customer Enablement Executive to join our team. In this role, you will play a key part in ensuring our customers successfully adopt and maximize the value of our software solutions. You will ...

Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through to resolution, ensuring excellent … role is ideal for someone who thrives in a fast-paced Managed Services environment, enjoys problem-solving, and is passionate about delivering a positive customer experience while aiming for first-contact resolution wherever possible. Normal Hours of Work:Monday to Sunday, 24x7x365 Shift Rota.4 days on, 4 days ...

Customer Support Team Lead Competitive + Bonus Remote, UK Permanent full time At IRIS, our customers are at the heart of everything we do. We’re now looking for a Customer Support Team Leader to help lead our IRIS Financials Customer Support team and ensure we continue … deliver outstanding service. This is a hands on leadership role , combining people management with technical customer support. You’ll lead, motivate and develop a team of analysts while also playing a key role in resolving escalated and complex customer issues. What you’ll be doing Leading and supporting ...

commercially aware and accountable — someone who is not afraid to pick up the phone, start meaningful conversations with business owners and develop long-term customer value. We supply innovative technology platforms into the UK Beauty and Medical Aesthetics market, helping our customers run stronger, smarter and more successful businesses. … first conversation through to close, using a consultative and value-led approach. This is not just about “selling a product”; it is about understanding customer pain points, asking the right questions, building trust and helping customers see how our solutions can support their business. You’ll also work closely ...

together to deliver meaningful outcomes at pace. We're scaling automation and AI from proof-of-concept into real, end-to-end change - improving customer journeys, reducing cost-to-serve, accelerating delivery, and building the digital foundations that underpin everything from energy trading and risk to field operations … through a period of major transformation, including the migration to the ENSEK Ignition platform. The role shapes product-aligned, outcome-driven architecture that improves customer experience, strengthens operational performance, and simplifies the technology estate. Acting as the key architectural partner for Product, Engineering, and Delivery teams, the Domain ...

Sales Development Representative Location: Newbury, UK Experience: Entry level About eGain eGain is a leading provider of AI-powered knowledge and customer experience solutions. Fortune 500 clients and government agencies trust the eGain AI Knowledge Hub to optimize customer experience and reduce cost of service. … hold ourselves to a high standard. If you want to work in a dynamic, fast-moving environment at the cutting edge of AI and customer engagement – let’s talk. The Opportunity We’re looking for ambitious, tech-savvy graduates and early-career professionals who want to build a career ...

all. We make it, store it, move it, sell it, and mend it. An opportunity to play your part - The Head of Engineering for Customer Platforms is accountable for the end to end engineering capability, delivery performance and technical health of Customer Platforms across digital, CRM (including Salesforce … integration and contact centre technologies. The role ensures secure, scalable and resilient platforms that enable growth, improve customer experience and reduce cost to serve, while embedding strong engineering ownership within domain aligned teams, with a particular focus on maximising the value of Salesforce and associated platforms. Location ...

Head of Digital Learning Ciphr has created a brand new opportunity, Head of Digital Learning to shape our content team and influence exceptional customer experiences. As the Head of Digital Learning, you'll lead the content team, ensuring seamless day-to-day operations always keeping our customers … heart of everything we do. You'll be the driving force behind customer onboarding, relationship management, and retention strategies while providing hands-on leadership and support to your team. Working closely with stakeholders across the wider CIPHR group, you'll use data-driven insights to optimise performance, identify growth ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded … actively leading the charge to create a climate and nature-positive future. Job Details: Work Location: Reading, UK Job Description: • 10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery • 5+ years of hands-on experience implementing ...

significant digital shift. This is a high-impact role where you’ll play a key part in shaping the future of the online customer experience and driving increased digital revenue. What you’ll be doing: Leading the delivery of key ecommerce initiatives across web and digital channels Owning … finalisation of the homepage experience, working closely with UX teams and external agency partners Driving omnichannel alignment between digital and physical customer journeys Leading workflow redesign across multi-channel teams including UX, ecommerce, product, creative, and marketing Managing senior stakeholders and ensuring delivery aligns with evolving ecommerce strategy ...

strengths to build the country's largest mobile network, you'll lead the design and delivery of service transformation initiatives that improve efficiency, elevate customer experience, and drive meaningful cost outcomes. You'll work across multiple teams and senior stakeholders, turning strategy into action and embedding scalable, digital … define future-ready service delivery models across in-house and partner (BPO) environments You'll collaborate with cross-functional teams including Service Operations, CX, Product, Technology, and Business Enablement You'll translate strategy into structured delivery plans with clear milestones and measurable outcomes You'll track and deliver improvements ...

together to deliver meaningful outcomes at pace. We're scaling automation and AI from proof-of-concept into real, end-to-end change - improving customer journeys, reducing cost-to-serve, accelerating delivery, and building the digital foundations that underpin everything from energy trading and risk to field operations … engineering standards required to evolve and scale the Field Platform. The role ensures that our platform deliver a unified, performant, secure and resilient experience that enables thousands of field colleagues to work efficiently, safely and effectively every day. The role is expected to use automation, data and AI enabled ...

Voice and IMS technologies . You'll be trusted with maintaining outstanding network resilience, availability and performance, ensuring a seamless end‐to‐end customer experience in a complex, always‐on environment. Working within established ITIL frameworks , you'll help deliver managed services that meet rigorous quality and security … ideal for a technically confident engineer who enjoys hands‐on ownership and solving complex network challenges. You'll bring CCNP‐level knowledge (or equivalent experience) and a solid background working in core or aggregation networks within an ISP or service provider environment. Your day‐to‐day work will involve ...

build the UK's most comprehensive and innovative consumer legal services platform, combining digital agility with a nationwide network and millions of existing customer relationships. The Opportunity This is not a role for someone who wants to maintain the status quo. Currently operating as an agile, fast-paced "skunk … partnerships with major charities and commercial organisations. Digital Transformation: Champion a digital-first approach, leveraging automation, AI, and advanced product development to optimise customer journeys. Who You Are A Commercial Operator: We are looking for a T-shaped general manager and growth-focused leader; technical legal expertise is entirely ...

with sales and US-based teams, youll optimise campaigns across multiple channels, accelerate deal cycles, and build strong alignment across regions. This role requires experience navigating complex buying environments and delivering measurable impact in fast-moving, high-accountability settings. WHAT YOULL BE UP TO Develop and execute integrated demand … PERFECT PARTNER? Youll be able to demonstrate success in delivering pipeline impact and marketing-generated opportunities Youll have proven experience executing integrated campaigns across events, digital, email, and paid media Youll be familiar with account-based marketing and working in a named-account sales model Youll demonstrate proficiency with ...

with sales and US-based teams, youll optimise campaigns across multiple channels, accelerate deal cycles, and build strong alignment across regions. This role requires experience navigating complex buying environments and delivering measurable impact in fast-moving, high-accountability settings. WHAT YOULL BE UP TO Develop and execute integrated demand … PERFECT PARTNER? Youll be able to demonstrate success in delivering pipeline impact and marketing-generated opportunities Youll have proven experience executing integrated campaigns across events, digital, email, and paid media Youll be familiar with account-based marketing and working in a named-account sales model Youll demonstrate proficiency with ...

with sales and US-based teams, youll optimise campaigns across multiple channels, accelerate deal cycles, and build strong alignment across regions. This role requires experience navigating complex buying environments and delivering measurable impact in fast-moving, high-accountability settings. WHAT YOULL BE UP TO Develop and execute integrated demand … PERFECT PARTNER? Youll be able to demonstrate success in delivering pipeline impact and marketing-generated opportunities Youll have proven experience executing integrated campaigns across events, digital, email, and paid media Youll be familiar with account-based marketing and working in a named-account sales model Youll demonstrate proficiency with ...

something truly impactful. In this role, you'll guide how we prioritise investments and realise value-ensuring every decision supports long-term success, strengthens customer experience, and builds a sustainable future. Working closely with senior leaders and cross-functional teams, you'll create clarity in complexity, encourage thoughtful … decisions to meaningful business outcomes You communicate with clarity and empathy, confidently engaging and influencing senior stakeholders while fostering alignment and trust You have experience leading complex portfolios, with a structured and considered approach to prioritisation, sequencing, and managing dependencies You understand investment governance and commercial drivers, with ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

building something unprecedented: the UK's largest mobile network, created through the merger of Vodafone and Three, and designed to redefine coverage, connectivity and customer experience nationwide. This is one of those rare career moments where you can feel the scale of change - where you're not just … Strong commercial influence, able to shape business narratives that articulate the value of governance, compliance and data driven risk reduction. Deep experience designing and embedding data risk management frameworks, ideally aligned to enterprise risk functions. Proven leadership in federated governance models, driving behavioural change and accountability across diverse functions. ...

cross-functionally to align product and engineering goals Handle the critical moments - confidently manage incidents and high-pressure challenges What you'll bring Strong experience delivering complex software systems at scale Proven ability to lead technical direction within a team or domain Expertise in JavaScript/TypeScript, Node.js … React Solid understanding of architecture, APIs, and database design Experience with DevOps, CI/CD, testing, and modern engineering practices A passion for mentoring and developing others The ability to balance fast delivery with long-term quality and scalability What makes you stand out You're a problem-solver ...

impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart ...

impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart ...

infrastructure usage to ensure cost efficiency, maintaining spend within agreed budgets. Ensure the optimal performance of cloud services , delivering a seamless and high-quality experience for end users. Take accountability of the on-call rota , ensuring appropriate coverage, managing participation, and leading rapid incident response to maintain service availability. … metrics such as system availability, uptime, and response times to inform decision-making and improvement initiatives. What you’ll need to succeed Essential: Experience in a leadership role , including mentoring, developing team members and promoting good governance practices. Strong technical expertise in cloud infrastructure design , deployment (CI/ ...

uniting two major forces in UK telecoms to create the country's largest mobile network, setting a new benchmark for coverage, connectivity, and customer experience. This is a rare moment to step into a transformation of national scale, where the work you lead will help shape a culture … play a pivotal role in designing the next generation of our payments landscape, using data driven insight to optimise processes and champion innovative, customer centric solutions. You'll evaluate emerging payment methods, drive strategic change programmes, and ensure our operations remain efficient, compliant, and ahead of market trends. This ...