1 to 25 of 43 Permanent Customer Experience Jobs in Berkshire

We’re seeking a bright, ambitious Legal Counsel to join the award-winning in-house Legal team at Content Guru - one of the world’s leading cloud communications and Customer Experience technology providers. As Europe’s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) Competitive Market Salary DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic Quadrant™ for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Your Skills: Commercial Law. Contract Negotiation. … Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world’s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud More ❯

We're seeking a bright, ambitious Legal Counsel to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) Competitive Market Salary DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Your Skills: Commercial Law. Contract Negotiation. … Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud More ❯

passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Position Summary As a Lead Customer Success Manager (CSM), you will manage a portfolio of primarily French customer accounts and act as an ambassador of UKG's customer experience. You will develop a … deep understanding of the product suite utilized by your customer base, staying current with feature releases and core value drivers within UKG's solutions. This role focuses on optimizing the customer experience, lead generation, creating references, and collaborative advocacy. You will build and maintain relationships with key customer stakeholders, influencers, primarily power users and system administrators … our platform to achieve their business goals. Key Responsibilities Relationship Management Oversees key stakeholder relationships for UKG's high-value accounts Aligns engagement with strategic account plans and drives customer retention through advanced relationship management strategies. Customer Advocacy And Sentiment Acts as the primary voice of the customer within UKG, driving significant improvements based on customer More ❯

Trintech is an award-winning AI driven Fintech organisation and we are seeking an experienced Senior Manager, Customer Success to lead Trintech’s Enterprise and Commercial Customer Success teams on a 12 month Fixed Term Contract (Maternity Cover). This individual will be responsible for driving customer retention, satisfaction, and growth across both customer segments, while … ensuring the delivery of consistent and high-value customer experiences. The successful candidate will manage a team of approximately 10 Customer Success Managers, overseeing strategies that promote product adoption, advocacy, and long-term customer success. A proven track record in managing customer success organisations, combined with strong leadership, coaching, and cross-functional collaboration skills, is essential. … days per week, and willing to travel once per quarter for team visits. WHAT YOU'LL DO Team Leadership & Development Lead, coach, and mentor the Enterprise and Commercial Customer Success teams to achieve performance goals and deliver exceptional customer experiences. Foster a culture of accountability, collaboration, and continuous improvement. Customer Lifecycle Management Oversee the full customer More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

About us GRIDSERVE is accelerating the energy transition by delivering sustainable energy solutions. Role Overview As the Experience Designer at GRIDSERVE, you will be a talented and passionate UX/UI Designer able to craft intuitive and visually compelling user experiences for GRIDSERVE's digital products. This role is key to ensuring our solutions meet customer needs, enhance … the integration between digital and physical touchpoints is seamless and impactful. You will be embedded in cross-functional tribes, collaborating with product managers and developers to bring our holistic customer experience vision to life. The role Design & Prototyping: Create wireframes, prototypes, and high-fidelity designs for web and mobile applications, ensuring a seamless and user-friendly experience. User … Research: working with our researcher, conduct user research, interviews, and usability testing to understand customer behaviour and pain points. Collaborate Across Teams: Work closely with product managers, developers, and stakeholders to translate business requirements into user-centric designs. Visual Design: Develop cohesive design systems, including typography, colour schemes, and icons, that align with GRIDSERVE's brand guidelines. Iteration & Feedback More ❯

IT and BSS environments. You’ll work with both internal teams and strategic partners to ensure services are designed for effective operational performance, meeting key readiness, service transition, and customer experience goals. 🔍 Key Responsibilities: Deliver end-to-end service designs across legacy and transformed IT & BSS environments. Support Service Transition & Readiness to ensure operational stability. Define and maintain … artefacts: SLAs, OLAs, OSS inputs, Service Catalogues, and more. Evaluate third-party service capabilities against operational and compliance standards. Align with the company’s operational strategy and long-term customer experience goals. ✅ What We're Looking For: Proven experience in Service Design across IT and Business Support Systems (BSS) . Strong knowledge of Service Management frameworks (ITIL … ISO27001). Experience with OSS/BSS tooling , Configuration Management, and service monitoring. Previous work in multi-supplier managed service environments . Ability to work collaboratively across internal and partner teams. To apply for the Operational Service Designer please send your CV to Jagadeshwar.Sandhi@projectpeople.com More ❯

IT and BSS environments. You’ll work with both internal teams and strategic partners to ensure services are designed for effective operational performance, meeting key readiness, service transition, and customer experience goals. 🔍 Key Responsibilities: Deliver end-to-end service designs across legacy and transformed IT & BSS environments. Support Service Transition & Readiness to ensure operational stability. Define and maintain … artefacts: SLAs, OLAs, OSS inputs, Service Catalogues, and more. Evaluate third-party service capabilities against operational and compliance standards. Align with the company’s operational strategy and long-term customer experience goals. ✅ What We're Looking For: Proven experience in Service Design across IT and Business Support Systems (BSS) . Strong knowledge of Service Management frameworks (ITIL … ISO27001). Experience with OSS/BSS tooling , Configuration Management, and service monitoring. Previous work in multi-supplier managed service environments . Ability to work collaboratively across internal and partner teams. To apply for the Operational Service Designer please send your CV to Jagadeshwar.Sandhi@projectpeople.com More ❯

Customer Services Analyst - 2nd Line - IRIS Financials Hybrid, UK (and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds) Salary: Competitive Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits within … our dedicated customer support team at IRIS. The team works directly with our customers and represents IRIS by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications, therefore will possess … excellent customer service skills and be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as our customers are the backbone of the IRIS brand, and we wouldnt be where we are without them! In this role, you'll play a crucial part in assisting our customers with More ❯

managing the products we bring to market through large partners, which customers see and experience. These products need to generate revenue and support our excellent customer experience (CX) ambitions. The role involves leading the commercial data monetisation strategy and agenda. You will manage data monetisation products that are consumer-facing and introduced through partners. You will manage relationships … to evaluate feasibility. You will collaborate with colleagues within the UK business, the Group, and external parties. Candidate Requirements You will have a degree or equivalent. You likely have experience working with strong consumer brands or in agencies/consultancies serving them. You have managed large, complex partner relationships that create customer-facing products. You possess deep expertise More ❯

Specialized & Niche Skill Set Netcool architecture (OMNIbus, Impact, NOI, Agile Service Manager, Precision) requires deep, hands-on solutioning experience that is scarce within our current talent pool. The OSS domain requires deep cross-domain expertise (Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, COTS products). The combination of telecom domain knowledge + cloud-native OSS architecture + automation … UI Path) is highly specialized and not readily available within our current internal talent pool. High Business Criticality Service Assurance underpins network uptime, proactive issue resolution, SLA adherence, and customer experience. Without a seasoned Netcool architect, there is a high risk of integration gaps, delayed issue resolution, and revenue leakage. Perspective & Industry Best Practices An external architect will bring … reinvent existing patterns and instead adopt proven reference architectures for OSS modernization. Cross-Domain Integration Needs Netcool must integrate seamlessly with OSS domains such as Service Fulfilment, Network Inventory, Customer Experience Management, and NMS/EMS systems. This requires multi-domain OSS knowledge + Netcool specialization, which is best sourced externally from experts with proven delivery in global More ❯

backed by top-tier investors. With global offices and an experienced leadership team, the company is building a next-generation AI platform designed to reinvent how enterprises work from customer experience to internal productivity. This is a rare opportunity to join a company at the inflection point of scale, with the mandate to shape industry defining AI products … you’ll define and lead the vision, strategy, and execution of the Agent platform a cornerstone of the company’s genAI product strategy. You will oversee: The core Agent experience (to be announced) Domain-specific agents (e.g. Customer Experience-focused) The agentic platform (skills, tools, extensibility) Foundational platform capabilities in Search, Answers, and Reasoning The role is … critical in delivering for customers on two fronts: A design-first experience that makes AI agents simple and intuitive to adopt. An enterprise-grade platform that ensures extensibility, reliability, and scale. You’ll lead and grow a team of Product Managers, building the next generation of AI-powered agents that transform how enterprises operate. What You’ll Do Own More ❯

Payments Transformation project. Currently undergoing a significant period of digital and technical evolution, they are embarking on a multi-year Payments Transformation Programme to modernise their payments infrastructure, enhance customer experience, and ensure compliance with evolving industry standards. You will be instrumental in bridging the gap between business needs and technical delivery, playing a pivotal role in the … and third-party vendors to ensure technical feasibility and successful solution delivery. Support the testing and Quality Assurance (QA) teams by clarifying requirements and assisting with issue resolution. Skills & Experience: Essential: Proven experience as a Business Analyst, within the UK banking sector. Demonstrable experience working on at least one major payments project (e.g., payments gateway implementation, platform … Solid understanding of UK payment schemes (e.g., Bacs, CHAPS, Faster Payments). Excellent communication, interpersonal, and stakeholder management skills. Desirable: Knowledge of payments standards such as ISO 20022 . Experience working on Card Payments Familiarity with Open Banking and PSD2 regulations. Experience with payments processing systems and technologies. More ❯

ve proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology … platforms. Ability to identify and assess complex SAP risks and controls, to relate them to the wider business environment and to express opinions clearly to all levels. The Person Experience and Skills: A combination of the following: Proven experience of successfully delivering SAP security, control, data analytics and GRC services to medium/large, multi-national clients. Including … for example, experience in Oil & Gas, Retail, Fast Moving Consumer Goods, Utilities and Life Sciences sectors. Strong understanding of SAP applications, including ECC, S/4HANA, and other SAP modules. Knowledge of Sarbanes-Oxley readiness and controls optimisation. Functional experience of key SAP Financials modules, ideally including HANA. Functional experience of SAP GRC, Financials, BPC and BI. More ❯

Principal Product Designer – hotels.com The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and results for our customers and company. Are you … complex problems, prototyping bold ideas , and bringing elegant, scalable solutions to life? At Expedia Group , our mission is to power global travel for everyone, everywhere. Within Expedia Group, the Experience Design (XD) organization is a global, cross-disciplinary team uniting user experience design, content design, and research to create innovative, relevant, and cohesive experiences for travellers, partners, and … making it easier, more intuitive, and more enjoyable for users to book their next trip. We’re exploring how AI can enhance design workflows, personalization, and experimentation. Designers with experience or interest in AI-driven tools and methods will thrive here. Expedia Group is undergoing a design renaissance—reimagining how travellers discover and book stays. Join us as we More ❯

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc? The company are a leading … FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfection option for someone with an Accountancy qualification that doesn't want to go down the … you want to do. You’ll will receive training and on-boarding to make you an expert in the role and software to allow you to deliver the best customer experience. Responsibilities - Graduate Accountant - Customer Support Answer customer support telephone calls and emails, providing exceptional customer care Build your knowledge of accountancy, tax and accounts by More ❯

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc? The company are a leading … FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfection option for someone with an Accountancy qualification that doesn't want to go down the … you want to do. You’ll will receive training and on-boarding to make you an expert in the role and software to allow you to deliver the best customer experience. Responsibilities - Graduate Accountant - Customer Support Answer customer support telephone calls and emails, providing exceptional customer care Build your knowledge of accountancy, tax and accounts by More ❯

000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta … skilled Senior Software Developer with a strong background in Data Architecture to join our dynamic team at GSK in London. The ideal candidate will have 7 10 years of experience in software development, with a proven track record of designing and implementing robust data architectures that support scalable and efficient software solutions. This role requires a deep understanding of … to deployment and maintenance. Mandatory Skills: Strong expertise in Data Architecture, including data modeling, ETL processes, and database design. Proficiency in programming languages such as Java, C#, or Python. Experience with relational databases (e.g., SQL Server, Oracle) and NoSQL databases (e.g., MongoDB, Cassandra). Solid understanding of software development methodologies (Agile, Scrum, etc.). Ability to analyze complex data More ❯

Proclinical is seeking a Principal Product Manager to join a dynamic Digital Customer Experience (DCX) team. In this role, you will focus on developing innovative digital products and optimizing existing capabilities to enhance the customer journey. You will lead end-to-end product management for global connected products, translating business goals into impactful product initiatives. This position … requires a strong understanding of customer needs, market dynamics, and technology opportunities to drive the execution of a digital roadmap. You will collaborate with cross-functional teams to deliver solutions that simplify the lives of people with diabetes. Responsibilities: Develop a deep understanding of customer needs, competitive dynamics, and market opportunities. Lead data-driven processes to test commercial … on-market product performance, including market share retention and product complaints. Create process flows to illustrate operational impacts of new or improved capabilities. Participate in usability studies to incorporate customer feedback into product development. Collaborate with technical architects to ensure consistent solution designs across delivery teams. Work with Product Marketing Managers to shape integrated launch strategies for global products. More ❯

queries and to provide major incident management. The role will involve: Being an ambassador for LVS at every contact with external customers and internal teams alike – focussing on the customer experience; delivering world class service at all times. Troubleshooting complex IT problems and resolving issues within the boundaries of the role’s remit. Documenting common problems and liaising … training through all tiers. About you You will be a strong communicator with excellent problem-solving skills and high attention to detail. You will also have/be: Previous experience in a technical service desk role, varying hardware and software platforms. Staff supervisory experience would be an advantage, although not essential. The ability to understand user requirements and More ❯

be part of a fast-evolving digital team shaping the future of workplace services. Opportunities for growth, learning, and cross-functional collaboration. A flexible working environment balancing on-site customer projects with remote working from an Apogee office. A culture built on Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility . SKILLS AND EXPERIENCE REQUIRED We are looking … for a proactive, technically skilled professional who thrives in dynamic environments. You will have: Experience in workflow-driven solutions (e.g. Objectif Lune), document management systems (Therefore, DocuWare), and OCR technologies (Ancora). Proficiency with APIs, microservices, and web technologies (JavaScript, HTML, CSS). Knowledge of MySQL/MSSQL, with Python or other scripting languages as a plus. Strong problem … solving skills, attention to detail, and the ability to translate business needs into effective solutions. A passion for excellence, integrity, and inclusivity embodying our values of Customer First, Accountability, Operational Excellence, and We Win Externally . BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF More ❯

to lead the design, integration, and governance of our OSS service assurance landscape. This individual will bring deep Netcool expertise, strong cross-domain OSS knowledge, and hands-on delivery experience across global telecom environments. This will be a full-time, permanent position. The position can be worked on a hybrid basis, requiring you to attend the office 2 days … robust, scalable, and proactive fault and performance management solutions across the network. Cross-Domain OSS Integration Drive seamless integration of Netcool with OSS domains such as Service Fulfilment, Inventory, Customer Experience Management, and NMS/EMS systems. Architect end-to-end service assurance solutions that align with modern OSS architecture. Industry Best Practices & Standards Bring in global exposure … Quality Assurance Ensure the OSS solution is resilient, scalable, and free of integration gaps. Reduce risks associated with poor design, delayed issue resolution, and potential revenue leakage. Required Skills & Experience: Extensive hands-on experience with the IBM Netcool suite: OMNIbus, Impact, Agile Service Manager, NOI, Precision Deep understanding of the OSS domain, including: Service Fulfilment, Service Assurance, Automation More ❯

and new vendor. Deliver clear, concise ExCo-level reporting, highlighting programme risks, dependencies, and strategic decisions. Drive robust governance and risk management, ensuring regulatory compliance, operational resilience, and smooth customer experience throughout the transition. Oversee change management and stakeholder engagement to embed the new service and operating model. Requirements Proven track record of delivering mortgage outsource provider-to … in vendor management and the complexities of managing incumbent and incoming outsource partners. Demonstrable ability to bring a structured methodology for migrations, including lessons learned, checklists, and risk frameworks. Experience engaging at C-Suite/ExCo level, with confidence presenting to senior executives and influencing strategic decisions. Strong leadership, communication, and stakeholder management skills within a retail banking or More ❯

Role: Lead Product Manager – Customer & Delivery Strategy 💰 Salary: £100,000 - £110,000 + Benefits 💼 Industry: Logistics & Technology 📍 Location: London – Hybrid Why join? This is your chance to lead a major transformation in parcel delivery and collection , influencing both operational efficiency and customer experience nationwide. You’ll define strategy, optimise complex workflows, and deliver solutions that affect millions … transactions every day. Key Responsibilities Own the overall product strategy for lockers, 24-hour shops, and collection points Map and optimise complex processes across teams and end-to-end customer journeys Drive the last-mile delivery experience with a focus on operational efficiency and UX Manage operationally critical products connecting to APIs and backend systems Navigate technical and … lead strategic discussions Collaborate across stakeholders while maintaining strategic ownership and product vision The ideal candidate Experienced in logistics, last-mile delivery, or operationally complex industries Proven senior PM experience with the ability to own strategy and deliver impact immediately Skilled at managing process and technical complexity , including APIs and integrations Ambitious, outcome-driven, and comfortable leading change across More ❯

and has significantly matured its product & tech team over the last few years. They are now looking to transform their scheduling and booking platform ( a core part of the customer experience that handles over 130,000 requests per year & drive 30-40% of their revenue) into a scalable, integrated, and online-enabled service . 💻📈. As Senior Product … high-profile transformation project from ideation through to operational execution, working with internal stakeholders, store teams, and external partners. 🏬🛍️ What are they looking for? A proactive Product Manager with experience driving change in operational systems 🛠️ Able to work with complex integrations, and internal platforms 🔗 Skilled in stakeholder management and leading cross-functional teams 🤝 Customer-focused with a deep … understanding of operational workflows 👥 Capable of managing sensitive change that impacts existing processes while delivering business improvements ⚖️ Nice to have: experience in retail 🛍️ Key Responsibilities: Lead the transformation of the scheduling and booking platform over the next 12 months 📅 Operationalize the platform online and integrate it fully into stores 🖥️🏬 Manage external partners for scheduling and route optimization 🚚 Work closely More ❯