1 to 25 of 27 Permanent Service Delivery Jobs in Birmingham

Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there.This one doesn't.We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen … deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth.You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business.If ...

Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation … strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future ...

Customer Service Specialist Solihull – Office Based Up to £38,000 Company Description We are a managed services provider delivering cybersecurity, communications and connectivity solutions that help businesses grow with confidence. Our customers are at the heart of everything we do. We pride ourselves on providing exceptional service, building … shares our passion for delivering an outstanding customer experience. About the Role This is an excellent opportunity for someone with a strong B2B customer service, customer success or account support background who enjoys building relationships, solving problems and making a real difference for customers. You'll begin by supporting ...

Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation … strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future ...

Technical Service Delivery Manager Fully Remote | Permanent | £60,000 VIQU are partnering with a growing technology organisation to recruit a Technical Service Delivery Manager, managing global customer relationships and ensuring the successful delivery of technical services. As Technical Service Delivery Manager … QBRs and service reviews, monitor SLAs, drive service improvements and act as an escalation point for customer issues. Key Responsibilities: Run QBRs and technical service reviews. Monitor SLAs, service metrics and improvement actions. Manage relationships with key customer stakeholders. Act as an escalation point for high ...

About The RoleWe are actively building diverse teams and welcome applications from everyone.Role: Service Delivery ManagerLocation: Leicester (This Position will be based On-Site)Contract Type: PermanentSalary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a yearHours: 9.00 … core hours in line with role requirementsCareer development and life-long learning opportunitiesOpportunity to join Europe's largest privately-owned IT CompanyRole purpose:The Service Delivery Manager role manages a Customer or portfolio of Customer accounts of annual account revenues between 500k and 4m. The Service Delivery ...

t. Someone who combines strong Microsoft infrastructure expertise with sound judgement, clear communication and genuine ownership.You'll become the trusted technical counterpart to our Service Delivery Manager, helping resolve complex customer issues, supporting the wider engineering team and ensuring our customers receive an exceptional managed service.If … Months) | Hybrid Working (3 Days Office/2 Days Home)40,000 - 50,000 DOE + Excellent Benefits Permanent | Full TimeReporting to: Service Delivery ManagerProduct/Service: Managed IT Services | Microsoft Cloud | Cyber Security | Digital TransformationPedigree: Leading Microsoft Partner & Managed Services ProviderYour Background/Skills ...

Someone who combines strong Microsoft infrastructure expertise with sound judgement, clear communication and genuine ownership. You'll become the trusted technical counterpart to our Service Delivery Manager, helping resolve complex customer issues, supporting the wider engineering team and ensuring our customers receive an exceptional managed service. … Months) | Hybrid Working (3 Days Office/2 Days Home) £40,000 - £50,000 DOE + Excellent Benefits Permanent | Full Time Reporting to: Service Delivery Manager Product/Service: Managed IT Services | Microsoft Cloud | Cyber Security | Digital Transformation Pedigree: Leading Microsoft Partner & Managed Services Provider Your Background ...

diverse, ambitious team that celebrates creativity and collaboration.Ready to make your mark? Join us and be part of something bigger.As a Senior Software Service Manager, you will assist in the direction and management of Software Support Services across assigned areas of ownership. This will include overseeing other members … service team including service mangers, identifying future enhancements to process and systems and fostering strong client relationships to explore opportunities to win follow on business with existing customers. You will also work closely with the Principal service manager in identifying opportunities across a range of areas within ...

diverse, ambitious team that celebrates creativity and collaboration.Ready to make your mark? Join us and be part of something bigger.As a Software Service Manager, you will be responsible for managing the day-to-day delivery of software support services, as well as engaging in relevant client-relationships, across … well as supporting business development activity for potential new clients.Minimum requirements:Experience working in a commercial IT (software) environment, with a thorough understanding of service management.Eligibility for security clearance is a must.Experience of adhering to the disciplines and quality standards of service and project management, ideally with ...

Engagement Lead - Service Delivery Location: London/Hybrid My client is looking for a highly experienced Engagement Lead to join a growing consultancy and play a pivotal role in delivering transformational outcomes for some of the UK's most recognised organisations. As Engagement Lead, you will … consultative engagements and client-focused outcomes. Expertise in one or more of the following areas: IT & Digital Operating Model Development Process Design Organisation Design Service Integration SIAM Service Management Experience leading digital change and IT transformation programmes. Strong senior stakeholder management skills, including business case development and approvals. ...

delivery.This is an exciting opportunity for a property lawyer looking to develop a differentiated and future-focused career, combining technical legal expertise and client service excellence with innovation, technology and change management within one of the profession’s leading innovation teams.As a member of the Property Innovation & Change Team … work alongside lawyers, technologists and innovation specialists to identify opportunities for transformation and implement solutions that enhance the delivery of legal services. You'll collaborate closely with clients and internal stakeholders, helping to drive innovation initiatives that improve efficiency, consistency and client experience across the Property Group.The OpportunityWe ...

management of the Reprographics team including reviewing performance and overseeing continuous development. Working with the team you will ensure a high level of customer service is maintained at all times whilst responding to client requests promptly and efficiently. You will work with the team to utilise production hardware … high level of IT knowledge in order to manipulate documents and utilise bespoke software. Main duties and responsibilitiesProvide a professional and reliable Reprographics service to all clients by following best practice, ensuring client and business requirements are clearly understood and that service levels are maintainedProvide ...

escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience · Proven experience in a senior 3rd/4th Line Infrastructure Support role. · Strong troubleshooting skills across enterprise infrastructure technologies. · Linux … sales, solution design and technical scoping. · RFP/RFT responses and quotation design. · Cloud migration projects, including Microsoft 365 and SharePoint. · AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. · Relevant Microsoft, VMware, Citrix or SonicWall certifications. Client Engagement · Deliver high-quality technical support across ...

Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with a desire … fault reports. Undertaking surveys and support for technical installation projects. Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions. Produce detailed technical documentation on system installation and support procedures. Providing customer training Working closely with the service ...

ongoing performance Partner with stakeholders across HR, Finance, Legal and Professional Services to influence decision making and embed procurement best practice Support the delivery of cost savings targets while balancing risk, quality and business needs Manage supplier contracts and scope to ensure strong commercial outcomes and prevent scope creep … delivery projects Contribute to the development of procurement processes, tools and policy as the function continues to mature Drive a more proactive, data-led approach to procurement across the organisation Support key strategic initiatives including technology implementations and outsourced service delivery Strong experience in strategic supplier procurement ...

Innovation Coordinator | DWP Account | ISS UK ISS is recruiting for an Innovation Coordinator to support the delivery of innovation initiatives across the Department for Work and Pensions (DWP) account. Reporting to the Analytics & Continuous Improvement Manager, you'll play a key role in coordinating innovation projects, managing the ServicePoint … platform, and helping introduce new technologies and smarter ways of working that improve operational performance. Key responsibilities: Coordinate innovation projects and support the delivery of new technologies and operational improvements. Manage and develop the ServicePoint Hub (SPH), ensuring it remains an effective communication and operational platform. Research emerging technologies ...

About The RoleWe are actively building diverse teams and welcome applications from everyone.Role: IT Field Delivery EngineerLocation: Swindon (SCC operate hybrid working, which comprises of a mix of office and home working)Contract Type: PermanentSalary Package: 30,000 plus large company benefits, a broad flexible benefits scheme … Europe's largest privately-owned IT CompanyRole purpose:To attend customer sites to provide support of IT hardware and software products within the required Service Level Agreement (SLA). Work efficiently and proactively to deliver IT support services to the customer.Key responsibilities:Diagnose, repair, and maintain hardware ...

confident managing people, processes and change. The role includes responsibility for HR and workforce management, finance, governance and CQC compliance, IT and digital systems, service development and day-to-day practice operations. A competitive salary is available, negotiable depending on experience. Shortlisted candidates may be asked to prepare … effective working environment. Through innovative ways of working, lead the team in promoting confidentiality, health and safety, equality and diversity, quality, communication, collaborative working, service delivery, learning and development and ensure the practice complies with CQC regulations. About us Harlequin Surgery is a well-established and progressive ...

expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.Responsibilities- Leading strategic sourcing initiatives to optimize procurement processes and drive cost savings- Analyzing client needs to develop … supplier optimization through spend analysis- Collaborating with leadership to validate quality, timelines, and deliverables in client engagements- Encouraging innovation and embracing technology to enhance service delivery and client satisfactionWhat You Must Have- At least a Bachelor's degree- At least 5 years of experienceWhat Sets You Apart- Preference ...

bids, tenders and complex commercial negotiations. Develop strategic accounts and drive sustainable revenue growth. Work closely with operational and technical teams to ensure excellent service delivery, retention and account development. Provide market intelligence, competitor analysis and sector insight to support business strategy. Candidate Profile Proven Sales Director, Business ...

ease of knowledge transfer within the team. * Troubleshoot issues related to data integration or pipeline failures promptly, minimising downtime and maintaining high standards of service delivery. * Support ongoing projects by providing expert advice on best practices in data architecture, security, and governance within cloud-based environments. Senior Data Engineer ...

Power Pages and Power BI. Experience supporting software upgrades, integrations, migrations and ongoing platform improvements. Experience working within a professional services and/or service delivery environment. Knowledge of legal technology and how technology solutions can be applied to improve client and business outcomes. What happens next Once ...

help us shape a stronger, fairer future? Your next career move starts here.As a Principal Data Analyst in HMRC’s Risk and Intelligence Service (RIS), you will play a leading role in the UK government’s digital transformation journey. You will harness advanced analytical techniques and emerging technologies … paced, collaborative environment. This is your opportunity to join a forward-thinking, expert community and make a lasting difference.Job descriptionHMRC's Risk and Intelligence Service (RIS) are looking for people with the experience and skills to join us as a Principal Data Analyst. You'll find excellent opportunities ...

transparency, and simplicity for its millions of customers.YOUR IMPACTWe’re looking for an experienced Contact Centre QA Manager that has a passion for customer service to join our growing customer support team. If you have worked in a contact centre environment and have strong quality experience and skills … division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management.What ...