1 to 25 of 30 Permanent Service Delivery Jobs in Birmingham

Were looking for aService Delivery Managerwho can manage a portfolio of Communications and Managed Services customers and be the person they trust to keep things running well, improve what isnt and speak plainly when it matters. You will be confident to own customer relationships end to end, bring structure … real influence, not a reporting-only position. This role will suit someone with a strong operational background in IT or Managed Services such as service desk management or a team leader/service analyst/service coordinator who wants to step up into service delivery. This ...

Managed Service Delivery Lead - Microsoft Digital Transformation Partner Remote + Birmingham 1-2 days per month Competitive Salary (Sponsorship is not provided for this opportunity) We are seeking an experienced Managed Service Delivery Lead to join a leading Microsoft Digital Transformation Partner, responsible for overseeing … successful delivery of Managed Services across a diverse portfolio of clients. This is a strategic leadership role focused on ensuring service excellence, maintaining SLA performance, managing major incidents and escalations, and driving continuous improvement across the service function. You will act as a key client stakeholder, leading ...

with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description … Purpose of the role To provide a single point of communication and ownership to Customers and driving resolution across Service issues whilst providing a first-class customer service, identifying, and offering service improvement and the identification of revenue opportunities within the Customer base. An internally and externally ...

nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service). Your role We’re looking for people who are learning focused, challenge the status quo and are constantly looking to shape their working … deploy and support your services using well established software development techniques such as TDD, BDD and pair programming. Getting involved with all stages of service delivery including testing, configuring, deploying, supporting, and monitoring using industry standard tooling, to truly work in a DevSecOps capacity. Whilst working ...

strong international reputation are hiring for a Application Support Manager to take ownership of its customer support function and drive meaningful improvements across service delivery, release management, and ITSM processes whilst line managing a team of six application support specialists. This is a critical leadership supporting a customer … Development, Sales, and Professional Services to align support with business goals. Experience required for the Application Support Manager Experience in a senior support or service delivery leadership role within a software or IT services environment (SaaS preferred). Proven experience managing application support teams, ideally within a SaaS ...

Service Design Architect Location: Remote Salary: £65k + Car + £10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs … that maintain project momentum. Collaborate Cross-Functionally : Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery. Contribute to Service Development : Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative. Drive Successful ...

nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your Role As a ServiceNow Developer at Capgemini, your responsibilities will include, but not be limited to: Developing solutions for Customer Experience, Technology Experience … employee ExperienceServiceNow workflow applications, including HR Service Delivery (HRSD) Customer Service Portal, ITService Management (ITSM), Customer Service Management (CSM), Java Script/Angular, Now Assist,Gen-AI and Workflow Data Fabric. Utilising ServiceNow’s Experience Layer components to build modern, intuitive user interfaces. Using UI Builder ...

PlatformNow team to support a mission-critical ServiceNow platform used across the organisation. In this role, you will help maintain platform stability, availability, and service quality, while supporting teams and stakeholders to resolve issues and improve service outcomes. You will connect closely with engineering, operations, and business teams … enhance automation, strengthen platform performance, and support reliable service delivery in a regulated environment. This is a role where you can contribute meaningfully, share ideas, and help shape how production support evolves, while being part of a supportive and inclusive team. Together, you will help build a dependable ...

lead and develop its technology function. This is a strategic leadership role with responsibility for IT operations, infrastructure, cyber security, business systems, service delivery and digital transformation. Reporting directly to the senior leadership team, you will drive the IT strategy while ensuring technology enables business growth, operational excellence … Responsibilities Develop and deliver the organisation's IT strategy aligned to business objectives. Lead and mentor a multi-disciplinary IT team across infrastructure, service desk, applications, cyber security and project delivery. Manage the day-to-day operation of the IT function, ensuring high availability, resilience and performance. Own relationships ...

Manager - 2nd Line £40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side … will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience ...

team as we help shape a brighter way forward. Position Overview - Performance, data, and technical Manager Manage the contract performance of self-delivered (subcontracted service desk JLL) and subcontracted works (GPA appointed suppliers and their system performance) while supporting category SRM's. You will support the production, collation … dissemination of management system performance data relating to the delivery of FM services to a public sector client working closely with the Business Insight team. Drive performance of supply chain through regular interaction on data performance providing Account Director key insights into supplier barriers to KPI achievement. Main point ...

recruiter directly. About the job you're considering You will be part of a growing, client-centric practice shaping the future of public service delivery, in a role offering a clear path to leadership. To support the growth of this modern, high-impact practice you will be highly … customer focused, bringing extensive BA experience in IT delivery, as well as bringing a consulting approach to problem-solving, with the ability to influence, challenge, and co-create with clients. You will build stakeholder relationships at all levels, deliver strategic IT solutions, provide expert guidance in complex, client-facing ...

Were looking for aService Delivery Managerwho can manage a portfolio of Communications and Managed Services customers and be the person they trust to keep things running well, improve what isnt and speak plainly when it matters. You will be confident to own customer relationships end to end, bring structure ...

helping to identify opportunities, evaluate emerging technologies, analyse market trends, and support the development of operational and strategic plans that drive business growth and service excellence. This is a highly autonomous role with genuine influence and decision-making responsibility, offering the opportunity to contribute to major business initiatives … technology, artificial intelligence, and digital transformation. Monitor competitor activity, regulatory developments, and market intelligence. Work alongside senior leaders to evaluate new business opportunities and service developments. Develop meaningful insights from complex datasets and present findings in a clear and actionable manner. Assist with project planning, performance analysis, and continuous ...

Provide first line and some second line IT support across EUC services, including hardware, software, and access requests Log, manage, and resolve incidents and service requests via ServiceNow in line with SLAs Support M365 applications and user access issues, ensuring minimal disruption to end users Troubleshoot and resolve desktop … updates within ServiceNow Support user onboarding, account setup, and access provisioning activities Work collaboratively within a wider IT support function to ensure consistent service delivery Key Experience Required of the IT Support Engineer: Previous experience in a 1st line or 2nd line IT support/Service Desk ...

escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience Proven experience in a senior 3rd/4th Line Infrastructure Support role. Strong troubleshooting skills across enterprise infrastructure technologies. Linux … sales, solution design and technical scoping. RFP/RFT responses and quotation design. Cloud migration projects, including Microsoft 365 and SharePoint. AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. Relevant Microsoft, VMware, Citrix or SonicWall certifications. Client Engagement Deliver high-quality technical support across ...

Birmingham, responsible for developing, producing and maintaining management information to support commercial and operational decision making, including client KPI monitoring, performance tracking, project delivery and contract mobilisation. You will promote the effective use of systems such as MCM within the Birmingham branch, while continuously identifying opportunities for process improvements … captured, reported and maintained accurately in line with standard operating procedures Produce regular and ad hoc reports to monitor client KPIs, contract performance and service delivery outcomes Support contract set up, reporting requirements and mobilisation activity through accurate data analysis and system input Develop dashboards and performance reports ...

mission-critical ServiceNow platform used across the organisation. In this role, you will be part of a team that maintains platform stability, availability, and service quality, while supporting teams and stakeholders to resolve issues. You will connect closely with engineering, operations, and business teams to enhance and support reliable … service delivery in a regulated environment. This is a role where you can contribute meaningfully, share ideas, and support the strategic vision, while being part of a supportive and inclusive team. What we’ll offer you A healthy, engaged and well-supported workforce are better equipped ...

Recruitment Consultant About VIQU At VIQU IT, we specialise in IT recruitment and consultancy, built on long-term relationships, honest delivery, and a genuinely collaborative approach. We're not a high-pressure, transactional recruitment business. Instead, we focus on creating meaningful connections between exceptional talent and leading organisations. This … responsible for identifying new business opportunities, developing strategic client partnerships, and becoming a trusted advisor within your market. Supported by an established delivery team, you'll focus on winning and growing accounts while ensuring clients receive an exceptional recruitment experience. Key Responsibilities Proactively win new business and build ...

Proven subject matter experience in P2P gained within an international business. Finance Shared Services expertise we will consider captive/in-house or outsourced service delivery. Manufacturing sector experience would by highly advantageous. Ideally a qualified accountant or a highly experienced finance shared services professional. Strong business transformation skills ...

across managed services, cloud, security, and data. They are a top Microsoft Partner turning over in excess of £70m with an excellent reputation for service delivery. This is a great opportunity for a proven sales hunter who knows how to open doors, build pipeline, lead value-based conversations ...

hundreds of customers worldwide. Growth is fuelled by a strong focus on innovation, continuous improvement, and a customer-first approach to product development and service delivery. Main Duties: This role focuses on driving new business and managing client relationships across the French market to support ongoing growth. It requires ...

seeking an Account Manager to manage and grow a portfolio of established customer accounts. The organisation delivers technology solutions that improve operational efficiency, service delivery and customer outcomes across healthcare environments. This role would suit experienced Account Managers, Customer Success Managers, Strategic Account Managers or Business Development professionals … plans, pipeline activity and CRM records. The ideal candidate will have a proven track record of growing existing accounts within a B2B, SaaS or service-led environment. You will be commercially minded, confident engaging senior stakeholders and skilled at identifying and converting growth opportunities across complex accounts. The role ...

seeking an Account Manager to manage and grow a portfolio of established customer accounts. The organisation delivers technology solutions that improve operational efficiency, service delivery ... CRWG1_UKTJ ...

Youll work on cutting-edge cloud technologies , contribute to process improvements, and be instrumental in enhancing our service delivery. This role is crucial for supporting customer and internal environments, complex technical escalations, optimising platforms, and advancing automation to deliver exceptional customer outcomes. Youll feel at home in this role … actively manage their environments. Were looking for someone who stays calm under pressure, works well with others, and brings curiosity, positivity, and enthusiasm for service excellence, automation, and continuous improvement. This role is hybrid and you can be based in our Birmingham, Bolton or Meppershall office 3 days ...