18 of 18 Permanent Service Delivery Jobs in Birmingham

Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside … work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office ...

Service delivery you can stand behind At Intercity, service delivery is about trust, accountability and doing right by customers, every day. Were looking for a Service Delivery Manager who can own customer relationships end to end, bring structure where its needed and calmly drive … person they trust to keep things running well, improve what isnt and speak plainly when it matters. Key Responsibilities as a Service Delivery Manager: Youll be the main point of contact for your customers and the person accountable for how service lands day to day. That means ...

help of a highly motivated group of technical specialists, support engineers and specialist application support staff. We are looking for an experienced ICT Service Delivery Manager to lead the service delivery and continuous improvement of high-quality digital and IT services across BSMHFT. Main duties … Lead day-to-day service delivery across ICT service desk and 2nd line support to meet agreed SLAs/KPIs. Own incident and problems, ensuring robust triage, prioritisation, communications and post-incident review. Manage service performance reporting and service review meetings with internal stakeholders ...

Service Delivery Manger £55,000 - £65,000 + £7,500 car allowance, up to 20% bons and extensive benefits Full Time/Permanent Hybrid/Birmingham (2 days a week in the office + occasional UK travel) The Company: My client is a well-known retail, hospitality … They are headquartered in Birmingham, and have offices and sites throughout the UK. The Role: I am looking for a driven and experienced IT Service Delivery Manager to join a close knit and highly skilled internal IT team. The successful candidate will oversee the UK IT Service ...

Service delivery you can stand behind At Intercity, service delivery is about trust, accountability and doing right by customers, every day. Were looking for a Service Delivery Manager who can own customer relationships end to end, bring structure where its needed and calmly drive ...

escalation contact for complex Network issues Provide Level 3/SME support for Networking services Lead troubleshooting for incidents, outages, performance issues, and service degradation. Manage Network devices including firewalls, routers and Cloud Networking Services etc. Monitor Network environments and proactively identify risks, anomalies, and performance bottlenecks. Service Delivery & Governance Support 24×7 Managed Services operations with on-call rotation as required. Review and improve operational runbooks, SOPs, and knowledgebase articles. Participate in service reviews, RCA discussions, and problem‐management activities. Ensure environments comply with security, governance, and operational standards. Work closely with Service ...

bonus, and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you have a passion for sales with experience within the Industrial Services … cleaning solutions. Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions ...

Overview The IT Infrastructure and Operations Manager leads the delivery, performance, and continuous improvement of IT services across the organisation. This is a hands-on leadership role requiring strong technical expertise across infrastructure, cloud (Azure/M365/SaaS), networking, and end-user services. The role combines strategic oversight … with day-to-day accountability for service performance, while providing technical leadership across the IT estate. Working closely with the IT Director, the role supports the development and execution of the Infrastructure and Operations roadmap, ensuring services are secure, resilient, and aligned to business priorities within a project-driven ...

with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description … role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer’s real-world environment, identifies risk and improvement opportunities, and helps customers ...

501plus an additional Digital and Data Profession allowance up to £28,560) plus plus £20,134 employer pension contribution per annum plus excellent Civil Service benefits. This role requires a minimum continuous UK residency of 10/10 years for DV vetting. Shape the Future of Digital Services … accurate Provide specialist architectural advice influencing senior stakeholders across the organisation Evaluate supplier proposals and make recommendations to senior leadership Oversee budgets and delivery from external partners ensuring scalable, secure and reusable solutions Lead the evolution of enterprise architecture across the organisation and wider government landscape Build capability, develop ...

system performance, capacity, and availability, escalating issues where appropriate Support backup, recovery, and replication processes Work closely with senior SAP specialists, infrastructure teams, and service management functions Assist with audits, documentation, and adherence to ITIL processes and security standards Produce and maintain clear technical documentation and operational runbooks Experience … these skills) Strong troubleshooting mindset and willingness to learn Good communication skills, with the ability to explain technical issues clearly Familiarity with ITIL-based service delivery and change management Desirable Experience Experience supporting or contributing to SAP ECC 6 to SAP S/4HANA migrations (highly desirable ...

Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with a desire … fault reports. Undertaking surveys and support for technical installation projects.? Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions.? Produce detailed technical documentation on system installation and support procedures.? Providing customer training? Working closely with the service ...

Upon Avon, Leamington Spa Package: £70,000 - £72,000 p.a. +Car Allowance +Bonus +up to 14% pension +Bupa Suitable for: IT Operations Manager, IT Service Delivery Manager, Technical Operations Manager, Infrastructure Operations Manager, IT Operations Lead, IT Operations Director The Role Reporting into the VP of Finance & Operations ...

Friday, 8:00am to 5:00pm; however, a degree of flexibility is required to support the operational needs of the business and ensure excellent service delivery to our customers. About the Role: As a Fire & Security Engineer, you will be responsible for installing and maintaining a wide range … same. No matter the task, you will always act as a representative of the business, recognising the importance of delivering exceptional customer service and maintaining high professional standards at all times. This role involves lone working, with daily reporting directly to your manager. You will take ownership of your ...

client objectives. Analyse client needs to identify immediate solutions that enhance user engagement and product integration. Utilise client feedback to drive continuous improvement in service delivery and product enhancements. Maintain comprehensive documentation of all client interactions, progress on individual accounts, and milestones achieved. Prepare and present regular reports … effect quick and seamless resolutions. Applicants will have previous experience in a Client Facing role managing customer relationships and queries. You will be service driven, have a passion for tech and be keen to progress your career within a client facing role. Katie Bard is committed to protecting your ...

profitable, long-term customer relationships. Collaboration: Work closely with a dedicated and high-performing Operations team who will provide full support to ensure seamless service delivery and high customer retention. What Makes This Opportunity Unique? Lifetime Commission: Secure your financial future! You will earn commission on the customers … after year. Full Operational Support: We believe in empowering our sales team. Our exceptional Operations department is fully geared up to support, retain, and service your accounts, allowing you to focus entirely on winning new business. Established and Profitable: Join a company with a proven track record, financial stability ...

hundreds of customers worldwide. Growth is fuelled by a strong focus on innovation, continuous improvement, and a customer-first approach to product development and service delivery. Main Duties: This role focuses on driving new business and managing client relationships across the French market to support ongoing growth. It requires ...

they have built a respected reputation throughout the region. As Performance, Insight & Reporting Manager you will support the Director of Performance & Delivery in the strategic delivery of various data analytics, KPI metrics and insight reporting to regulatory/statutory bodies. Client Details NHS Organisation Description Key Responsibilities: Leadership … operational planning through provision of analysis, insight and performance intelligence. Provide cross-functional coordination, joining up data, systems and operational processes to enable improved service delivery. Performance, Quality & Compliance: Oversee compliance monitoring and evidence gathering required for contractual, regulatory and statutory bodies (e.g., NHS England, ICBs, CQC). Ensure ...