12 of 12 Permanent Service Delivery Jobs in Birmingham

Leader for the 5th consecutive Year in Gartner® Magic QuadrantTM for Managed Network Services! 🏆 . Visit www.microland.com for more details. Role: Sr. Manager - Service Delivery Location: Birmingham, UK (Onsite – WFO) Must Have skills: ITIL, Managed Services, End User IT Services, Team and Client Management Job Description - Role Summary … Service Delivery & Operations Management Own end-to-end delivery of End User IT Services, including: Remote EUS administration & Endpoint L1–L3 Support Desktop/Laptop/KIOSK Management (Windows, MacOS, Chromebook) Mobility Services (Windows, Android, iOS) VIP Support Monitor and manage daily operations to maintain ...

Service Desk Support Manager (MSP Experience advantageous!) – Birmingham/Hybrid £40,000-£50,000 plus benefits A well established and fast-growing Managed Service Provider are on the market for a Service Desk Support Manager. This is a leadership role overseeing the Support Desk, driving excellence, performance … proven MSP leader who thrives on improving organisations, elevating customer experience and guiding technical teams this is the perfect opportunity! The Role As the Service Desk Lead, you will take ownership of day-to-day technical operations and act as the primary escalation point for complex issues, playing ...

Senior IT Platform Manager Our client is seeking a Senior IT Platform Manager to lead the delivery and performance of critical IT Infrastructure and Workplace Services, including compute, cloud, networking, end-user computing, digital workspace, and meeting room solutions. You will provide technical leadership, manage multi-vendor delivery … requirements, and quality standards. The ideal candidate will have experience managing complex IT infrastructure, leading high-performing teams, and collaborating with suppliers to optimise service delivery. As a Senior IT Platform Manager, you will need to have/be: Strong IT service management skills with the ability ...

large-scale, diverse organisation? As our new Voice & Data Analyst , youll act as the technical subject matter expert for Tarmacs Voice & Data Network environmentsdriving service excellence, shaping future solutions, and supporting transformation across the business. In this influential role, youll convert business needs into robust technical solutions, take … play a vital part in maintaining our compliance with Cyber Essentials and CRH security standards. If youre passionate about innovative technology, high-quality service delivery, and continuous improvement, this is an exciting opportunity to join a forward-thinking IT team. About the Role As the Voice & Data Analyst ...

Operational Engagement Lead (Service Delivery) Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. Salary: up to £115,000 + 15% bonus Location: Remote with 1–2 days per week in Birmingham The Opportunity ...

Technical Support Team Leader - MSP, ITIL, Service Desk Management Birmingham (Hybrid - 3 days in office) £40,000 - £50,000 + Benefits A growing Managed Service Provider (MSP) based in Birmingham is seeking a proven Technical Support Team Leader to take ownership of their Service Desk function. This … leadership role with responsibility for leading and developing a team of 10 support engineers, improving service efficiency, and delivering high-quality technical support to a wide range of SME clients. As Technical Support Team Leader , you will report directly to the Technical Director and act as the key escalation ...

expertise to ensure the organisations IT systems are secure, reliable, and scalable. Responsibilities: Act as the escalation point for complex IT issues, supporting the Service Desk team with advanced troubleshooting. Manage and optimise Windows 10/11 environments, including patching, updates, and performance tuning. Administer Microsoft 365 services such … security policies, perform risk assessments, and ensure compliance with ISO 27001, GDPR, and other standards. Oversee third-party vendors and managed services, ensuring efficient service delivery and cost-effectiveness. Lead IT projects, including network upgrades, cloud migrations, and system rollouts, coordinating stakeholders for successful delivery. Maintain accurate documentation ...

ensure the organisation’s IT systems are secure, reliable, and scalable. Responsibilities: Act as the escalation point for complex IT issues, supporting the Service Desk team with advanced troubleshooting. Manage and optimise Windows 10/11 environments, including patching, updates, and performance tuning. Administer Microsoft 365 services such … security policies, perform risk assessments, and ensure compliance with ISO 27001, GDPR, and other standards. Oversee third-party vendors and managed services, ensuring efficient service delivery and cost-effectiveness. Lead IT projects, including network upgrades, cloud migrations, and system rollouts, coordinating stakeholders for successful delivery. Maintain accurate documentation ...

execute a strategic business development plan to identify and secure new business opportunities. Proactively manage and grow a portfolio of key accounts, ensuring exceptional service delivery and maintaining strong client relationships. Conduct market research to identify potential clients, understand market trends, and stay ahead of competitors. Prepare … clients. Negotiate contracts, pricing, and terms with new and existing clients, ensuring alignment with company objectives. Collaborate with internal teams, including operations and customer service, to ensure client needs are met effectively. Monitor and report on sales performance, market conditions, and client feedback, providing insights to senior management. Represent ...

customers across the world. Its growth is driven by a focus on continuous improvement and adaptability, with customer needs informing product development and service delivery. Main Duties: In this role, you will focus on developing new business as well as maintaining client relationships across the French market to support ...

sell and switch-sell opportunities to improve margin Deliver accurate weekly forecasting and pipeline reporting Manage the full sales cycle from quote to delivery Conduct regular client reviews (virtual and in-person) Collaborate with internal teams to ensure seamless service delivery About You Proven track record ...

Glance: SAP HCM & SuccessFactors Support Team Manager Remote - Home-based (UK) Up to £90,000 DOE Plus Benefits Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a top-10 global … Payroll. Operating in a fast-paced, remote Managed Services environment, you will drive exceptional customer experiences through rapid issue resolution, continuous improvement, and service excellence. Alongside people leadership, you will remain hands-on in consulting delivery - balancing strategic oversight with practical expertise - while ensuring Managed Services revenue performance ...