of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team … Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs, improving customer outcomes, and driving service success Strong communication and stakeholdermanagement skills Hands-on familiarity with ticketing systems, ERP platforms, POS software, and Microsoft 365 Collaborative leadership style with a focus on mentoring, motivation, and continuous improvement They More ❯
Blackburn, Lancashire, North West, United Kingdom Hybrid / WFH Options
Erin Associates
of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team … Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs, improving customer outcomes, and driving service success Strong communication and stakeholdermanagement skills Hands-on familiarity with ticketing systems, ERP platforms, POS software, and Microsoft 365 Collaborative leadership style with a focus on mentoring, motivation, and continuous improvement They More ❯
in software or ERP environments supply chain or POS experience a bonus Strong track record in meeting SLAs, improving customer experience, and leading teams to success Excellent communication and stakeholdermanagement skills Proficiency with ticketing systems, ERP platforms, POS software and Office 365 A hands-on, collaborative leadership style with a focus on coaching and continuous improvement They More ❯
in software or ERP environments supply chain or POS experience a bonus Strong track record in meeting SLAs, improving customer experience, and leading teams to success Excellent communication and stakeholdermanagement skills Proficiency with ticketing systems, ERP platforms, POS software and Office 365 A hands-on, collaborative leadership style with a focus on coaching and continuous improvement They More ❯
creating secure, high-performing network infrastructure? We're on the lookout for an IT Network Manager to join our Head Office IT team at EG Group and lead the management of our network across European data centres and office locations. In this pivotal role, you'll play a key part in optimising, safeguarding and modernising EG Group's network … Proven success in designing and managing enterprise-level network environments. Strong knowledge of network security, Zero Trust, and compliance frameworks. Experience with network modernisation and cloud integration projects. Excellent stakeholdermanagement, communication and leadership skills. Ability to manage complex projects, make data-driven decisions, and drive results. A curious, collaborative, and forward-thinking mindset. Why Join EG Group More ❯
strategic network projects to be delivered, we are seeking to expand our team. As our IT Network Manager based with our Head Office IT team, you will lead the management of our network across European data centres and office locations. You'll play a key part in optimising, safeguarding and modernising our network to meet the demands of our … Proven success in designing and managing enterprise-level network environments. Strong knowledge of network security, Zero Trust, and compliance frameworks. Experience with network modernisation and cloud integration projects. Excellent stakeholdermanagement, communication and leadership skills. Relevant qualifications or certifications (e.g., CCIE, TOGAF, CISSP) are desirable. Ability to manage complex projects, make data-driven decisions, and drive results. In More ❯
business. This dynamic role requires a proactive individual with strong organisational, technical, and communication skills to manage various aspects of the Centres activities, including website development, course logistics, and stakeholder management. The Role Support trainers by handling inquiries, organising meetings, coordinating course logistics, and assisting with content development and program promotion Assist with the design, maintenance, integrations, updates, and … reporting for the website to meet operational needs Manage integrations with external course management systems, CRM tools, and payment/registration platforms. Coordinate with funders to address their training needs, manage sponsorship agreements, and facilitate in-house programs. Collaborate with stakeholders to design and implement apprenticeship programs. Issue invoices and oversee the efficient administration of existing courses. Provide holiday … ideal candidate should exhibit exceptional attention to detail, coupled with the ability to manage multiple tasks and perform effectively under pressure. Strong problem-solving abilities, reliability, and excellent project management skills are essential for success. Demonstrated admin experience, ideally within a training or corporate setting. Proficiency in website management and CRM tools. Strong organisational and multitasking abilities. Familiarity More ❯