Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage changemanagement processes within JSM. Ensure changes are documented, tested, and implemented with minimal disruption. Maintain an accurate inventory of IT assets using JSM's asset management features. Track the lifecycle of hardware and software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security, stability … GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelor's degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API's and related More ❯
secure your career? A business analyst is a problem solver who for example investigates an issue or area of weakness within an organisation, analyses solutions and helps facilitate the change that is needed. If you enjoy problem solving and analysing, have good admin skills and communicate well, then a career in this rewarding sector will suit you. Demand for … junior business analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world. We specialise in placing candidates in the business analysis, changemanagement and project management sectors that have qualified through our business analysis study and placement program. Please note we will be looking to place you in an entry level … with you until you are qualified and placed. Below are salaries in this sector starting at lower-level positions: Administrator/Support: £26,000 Junior Business Analyst: £30,000 Change Analyst: £35,000 Systems Analyst: £40,000 Business Analyst: £50,000 Senior Business Analyst: £60,000 Using our experience in providing UK and internationally accredited Business Analysis training online More ❯
a collaborative and high-performing environment. Architect and design modern, scalable applications and integrations, with a focus on transitioning from legacy platforms to modern solutions. Collaborate with stakeholders and changemanagement teams to gather requirements and translate them into clear, actionable technical specifications. Oversee the full software development lifecycle, ensuring timely, high-quality, and secure delivery of projects. More ❯
bradford, yorkshire and the humber, united kingdom
Lancesoft Ltd
the SDLC from requirements gathering through to testing, training, deployment, and hypercare. Guide System Integration Testing (SIT), User Acceptance Testing (UAT), and Payroll Parallel Runs (PPR). Work with changemanagement teams to ensure smooth transition and user adoption. Prepare and maintain project documentation, RAID logs, and status reports. Key Requirements: 14+ years of IT experience , with 8+ … technical teams and senior business stakeholders. Experience leading teams of 10+ members is advantageous. Preferred Attributes: High analytical capability and a solution-oriented mindset. Strong customer focus and stakeholder management skills. Excellent verbal and written communication. Ability to thrive in a high-paced, global delivery environment. JBRP1_UKTJ More ❯