13 of 13 DemandTrendPermanent Customer Service Jobs in Brighton

Job Title: Quality Assurance Team Manager - Customer Experience Location: Brighton (Hybrid) Salary: Circa £32.5k + Benefits Type: Full-time, Permanent Be part of a fast-growing, tech-driven company that's transforming customer experiences across the UK. We're looking for a Quality Assurance Team Manager to join a thriving customer experience department. You'll work with … a high-performing, supportive team focused on delivering exceptional service and championing continuous improvement within a contact centre environment. This is a fantastic opportunity for someone with team management experience, a background in customer service or sales, and a passion for using data and insights to drive change. The Role In this role, you'll be responsible … for leading a team within the QA function - overseeing quality assessments, analysing customer interactions, and presenting actionable insights to improve performance, compliance, and customer outcomes. You'll run root cause analysis, coaching sessions, and use speech analytics tools to ensure the highest quality standards are consistently met. Key Responsibilities Lead, coach and develop a team of QA specialists More ❯

Private Healthcare 25 Days Holiday Plus Bank Holidays Full Product Training The Role - Technical Support Engineer, Medical Diagnostic Systems Following expansion, they seek to recruit a technically motivated and customer focused Technical Support Engineer responsible for: The service and breakdown repair on a wide range of sophisticated medical and laboratory diagnostics systems utilised within pathology departments, NHS laboratories … and clinical chemistry environments Liaising with a whole host of external customer contacts, including laboratory managers and laboratory technicians from within the NHS and a range of private independent scientific organisations and laboratories Your Background - Technical Support Engineer, Medical Diagnostic Systems To succeed in this exciting role, you must be able to demonstrate: A competent background as a field … service engineer or technical support engineer with extensive experience working on high value capital equipment and a qualification in electronics You may have experience of working on diagnostic systems, medical devices, laboratory systems, scientific equipment, pharmaceutical, semiconductor, pre-press, printing or high value electronic/electro-mechanical capital equipment Full product training will be provided, so whatever your background More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure … operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support complaints … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction metrics More ❯

We're looking for a highly analytical, customer-obsessed and results-driven Ecommerce Manager to take ownership of onsite conversion and broader ecommerce performance at Lucy & Yak. This is a key role in our growing digital team, with a core focus on identifying friction in the customer journey and delivering high-impact solutions that improve experience and drive … Head of Ecommerce and working closely with Digital Marketing, CRM, Creative, Tech and Brand, you'll blend strategic thinking with hands-on execution. You'll understand what makes our customer tick and use this to shape a best-in-class onsite journey across discovery, product, checkout and beyond. This is a brilliant opportunity to join a close-knit, agile … and creative team. Responsibilities - Conversion Rate Optimisation (CRO): Own and lead the ecommerce CRO strategy across web and app, delivering initiatives that improve conversion, AOV and customer retention. Develop and implement a robust testing roadmap, including A/B and multivariate tests, focused on optimising the full user journey. Use tools like GA4, heatmaps, session recordings and surveys to More ❯

Trident is a fast growing, value-led Managed Service Provider based in Brighton. Were known for delivering outstanding IT Services, driving innovation, and fostering a vibrant, people first culture. This is an excellent opportunity for a people manager with IT Infrastructure expertise to join our leadership team and help shape the future of IT service delivery. What We … to Work scheme and tech discounts. Central Brighton office with social spaces. Your Role: Lead and develop a high-performing technical team. Oversee project delivery and resource planning. Drive service quality and operational efficiency. Anticipate requirements and proactively manage available capacity. Collaborate with sales and service teams. Ensure ISO compliance and high security standards. Contribute to strategic direction … management of large teams Having conducted performance reviews, workflow management etc. Technical knowledge of the MS stack Windows OS, Windows Server, Active Directory, Exchange, VM-Ware. A passion for customer service and team development. Please note: The title listed here is for advertising purposes. Internally, the role will have a slightly different name that fits our company framework. More ❯

to enhance quality of D365 CE solutions. Skills and Qualifications End-to-end Dynamics CRM/D365 CE experience in the functional implementation of the projects (either with end customer(s) or partner(s). Advanced understanding of one or more core modules, including sales, marketing, field service, customer service. Analytic and Cooperative approach, demonstrating the ability … to work effectively within a team or independently. Full project life-cycle expertise. Excellent communication skills both written and verbal in order to provide a confident approach to customer interactions and stakeholder management. Benefits Starting Salary - Up to £60k Employee Ownership model. Flexible, remote working model. Private Medical & More. Interested? Apply today for more details More ❯

to ad' button for your safety and privacy" "Don't reply to email addresses hidden in text and pictures" "Trade in person, use PayPal 'paying for an item or service' to transfer money" "Beware of fake Gumtree, eBay or escrow sites and invoices" IT Project Coordinator Brighton £25,500 per annum About Ideal Ideal is an inspiring place to … alignment on goals and expectations. Participate in site visits and assist with coordination during construction phases. Ensure compliance with Health and Safety and security protocols on-site. Provide excellent customer service and internal communication. Gain hands-on experience in project tools and methodologies. About you: 1 - 3 years of experience in a project coordination or support role, ideally … to ad' button for your safety and privacy" "Don't reply to email addresses hidden in text and pictures" "Trade in person, use PayPal 'paying for an item or service' to transfer money" "Beware of fake Gumtree, eBay or escrow sites and invoices More ❯

to this department, acting as a liaison with the Brighton MET IT department. To be successful in this role, you will have: Specialist knowledge of IT, Networking, and IT service experience. Knowledge of Windows operating systems and Windows Server. Basic knowledge of networking concepts and configuration. An understanding and appreciation for customer service principles Communication skills and … and other organisations, including: Local Government Pension Scheme the Group contributes 20.4% of your actual pensionable pay. 25 days annual leave, increasing to 28 days in line with continuous service , plus bank holidays and college closure days over the Christmas period which are not deducted from annual leave entitlement and a wellbeing day. Plus, the opportunity to purchase up … and onsite facilities such as our gym and First Steps Childcare nurseries (specific campuses only). Family friendly policies including enhanced maternity, paternity and adoption pay (dependant on continuous service). Continuous professional development opportunities including development days, funded apprenticeships and access to a range of other courses and activities. And much more - check out the Staff Benefits booklet More ❯

to this department, acting as a liaison with the Brighton MET IT department. To be successful in this role, you will have: Specialist knowledge of IT, Networking, and IT service experience. Knowledge of Windows operating systems and Windows Server. Basic knowledge of networking concepts and configuration. An understanding and appreciation for customer service principles Communication skills and … and other organisations, including: Local Government Pension Scheme – the Group contributes 20.4% of your actual pensionable pay. 25 days annual leave, increasing to 28 days in line with continuous service , plus bank holidays and college closure days over the Christmas period which are not deducted from annual leave entitlement and a wellbeing day. Plus, the opportunity to purchase up … and onsite facilities such as our gym and First Steps Childcare nurseries (specific campuses only). Family friendly policies – including enhanced maternity, paternity and adoption pay (dependant on continuous service). Continuous professional development opportunities – including development days, funded apprenticeships and access to a range of other courses and activities. And much more - check out the Staff Benefits booklet More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

are a leading SaaS solutions business for dynamic delivery route planning and optimisation. They work with businesses of all sizes to streamline their operations, improve efficiency, and deliver exceptional service to their customers. Their Brighton office is a vibrant, collaborative space shared with our Sales, Product Management, QA, and Technical teams - all just a few minutes' walk from the … train station and has gym on site. The Role We're looking for a Level 2 Technical Support Agent to join their Customer Support team. You'll be the go-to point for complex customer queries, providing end-to-end case management from investigation through to resolution. This is a hands-on, problem-solving role where you'll … issues quickly, but also to share ideas and suggestions for improving their platform. The client actively encourage you to bring forward new ideas based on your own observations or customer feedback, helping to shape the future of the product. You'll also work closely with their Sales and Implementations teams to ensure a smooth transition for customers from the More ❯

are a leading SaaS solutions business for dynamic delivery route planning and optimisation. They work with businesses of all sizes to streamline their operations, improve efficiency, and deliver exceptional service to their customers. Their Brighton office is a vibrant, collaborative space shared with our Sales, Product Management, QA, and Technical teams - all just a few minutes' walk from the … train station and has gym on site. The Role We're looking for a Level 2 Technical Support Agent to join their Customer Support team. You'll be the go-to point for complex customer queries, providing end-to-end case management from investigation through to resolution. This is a hands-on, problem-solving role where you'll … issues quickly, but also to share ideas and suggestions for improving their platform. The client actively encourage you to bring forward new ideas based on your own observations or customer feedback, helping to shape the future of the product. You'll also work closely with their Sales and Implementations teams to ensure a smooth transition for customers from the More ❯

IT and software-related issues, and ensuring customers get the most from cutting-edge technology solutions. Your key responsibilities will include: Acting as the first point of contact for customer IT and software queries. Managing and resolving support tickets efficiently. Working with SQL to troubleshoot and resolve database issues. Diagnosing complex technical problems and escalating when necessary. Maintaining detailed … strong relationships with clients through excellent communication and problem-solving skills. About You We’re looking for someone who’s not just technically capable but passionate about delivering exceptional customer service. You’ll bring: Qualifications in Computer Science, Information Technology, or a related field. Solid understanding of SQL and a desire to develop these skills further. Experience working with … ticketing systems (desirable but not essential). Excellent verbal and written communication skills. A proactive, customer-focused attitude and a willingness to learn. More ❯