4 of 4 Permanent Customer Service Jobs in Brighton

Customer Support Agent Customer Service/Technical Support Full-time, Permanent | Monday to Friday £25,260 | Hybrid (3 days in office) About the Role Our well-established client is seeking a Customer Support Agent to join their growing team. You will be the first point of contact for their customers, providing excellent service and technical … support while ensuring queries are resolved efficiently. Key Responsibilities Handling customer queries via phone, email, and live chat Processing customer orders Monitoring and maintaining relevant internal systems Supporting colleagues across sales and consultancy teams Recommending suitable products and services to customers Working with internal experts to resolve complex enquiries in a timely manner Skills & Experience Strong written and … verbal communication skills Excellent customer service and problem-solving ability High attention to detail and accuracy Experience in 1st Line Support is beneficial however not essential as full training is provided Benefits Salary of £25,260 per annum Hybrid working: 3 days in the office each week A supportive and collaborative team environment Opportunities for learning and career More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure … operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support complaints … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction metrics More ❯

Title: IT Field Engineer Location: Travelling to various client locations (Brighton-based company) Driving Licence: A full UK driving license is required Trident, a leading Managed Service Provider based in the Southeast, seeks a driven and dynamic professional to join our team as an IT Field Engineer . We seek a passionate individual to join our team looking to … progress their expertise and knowledge. As an IT Field Engineer, you will be traveling to our clients site as well as working remotely from our offices, providing outstanding customer service. This role requires a combination of expert technical expertise , problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer … routing. Firewall products such as SonicWALL, PaloAlto , Fortinet and WatchGuard. Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc. A flair for troubleshooting, communication, and exceptional customer service. Excellent communication skills, both written and verbal. Be flexible and adaptable to situations and changing requirements. Excellent task and time management. MSP experience and a relevant IT qualification More ❯

of restaurant, grocery and convenience partners across the globe. About this role: We provide the platform and tools to help independent restaurants move online and reach a significantly broader customer base – to generate increased orders and grow their businesses. We also provide the insights, advise, and support our growing community needs to satisfy customers and help raise standards across … ingredients to the role: Maximise the potential of existing JUST EAT Takeaway Restaurants through building significant and mutually beneficial commercial relationships. Educate Restaurant Partners to provide the best possible customer service and experience to their JET consumers, Play an integral role in the onboarding process of all new signings, ensuring that all new restaurants are visited within … Off! 25 days holiday birthday leave & bank holidays (Plus, buy/sell up to 5 extra days!) Loyalty Rewards! Extra holidays or cash bonuses after 5 & 10 years of service Family First! Up to 52 weeks maternity/adoption leave & 6 weeks paternity leave Top Benefits Package! Private medical & dental insurance, pension contributions & life assurance (4x salary!) We Care More ❯