Customer Service Jobs in Brighton

Customer Service
East Sussex > Brighton

The following table provides summary statistics for permanent job vacancies advertised in Brighton with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 30 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
30 May 2024
Same period 2023 Same period 2022
Rank 41 48 67
Rank change year-on-year +7 +19 +1
Permanent jobs citing Customer Service 20 29 37
As % of all permanent jobs advertised in Brighton 4.17% 4.45% 3.34%
As % of the Processes & Methodologies category 5.10% 4.70% 3.42%
Number of salaries quoted 20 29 18
10th Percentile £22,350 £21,277 £21,625
25th Percentile £22,500 £30,000 £25,750
Median annual salary (50th Percentile) £30,500 £35,000 £29,250
Median % change year-on-year -12.86% +19.66% -22.45%
75th Percentile £40,000 £49,000 £57,443
90th Percentile £53,750 £62,000 £70,025
East Sussex median annual salary £30,000 £35,000 £33,750
% change year-on-year -14.29% +3.70% -10.52%

All Process and Methodology Skills
Brighton

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Brighton with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 392 617 1,083
As % of all permanent jobs advertised in Brighton 81.67% 94.78% 97.66%
Number of salaries quoted 364 486 793
10th Percentile £27,150 £34,780 £36,021
25th Percentile £40,000 £42,625 £45,000
Median annual salary (50th Percentile) £55,000 £55,000 £60,000
Median % change year-on-year - -8.33% +20.00%
75th Percentile £67,500 £69,688 £75,222
90th Percentile £80,000 £77,500 £85,000
East Sussex median annual salary £52,500 £55,000 £57,500
% change year-on-year -4.55% -4.35% +15.00%

Customer Service
Job Vacancy Trend in Brighton

Job postings citing Customer Service as a proportion of all IT jobs advertised in Brighton.

Job vacancy trend for Customer Service in Brighton

Customer Service
Salary Trend in Brighton

3-month moving average salary quoted in jobs citing Customer Service in Brighton.

Salary trend for Customer Service in Brighton

Customer Service
Salary Histogram in Brighton

Salary distribution for jobs citing Customer Service in Brighton over the 6 months to 30 May 2024.

Salary histogram for Customer Service in Brighton

Customer Service
Co-occurring Skills and Capabilities in Brighton by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (10.00%) Microsoft Exchange
2 1 (5.00%) SharePoint
2 1 (5.00%) Site Server
Applications
1 2 (10.00%) Microsoft Office
Cloud Services
1 15 (75.00%) Microsoft 365
2 3 (15.00%) Azure
3 2 (10.00%) Entra ID
4 1 (5.00%) OneDrive
4 1 (5.00%) OpenDNS
Communications & Networking
1 5 (25.00%) VoIP
2 4 (20.00%) DNS
2 4 (20.00%) VPN
2 4 (20.00%) Wi-Fi
3 3 (15.00%) Firewall
3 3 (15.00%) WAN
4 2 (10.00%) DHCP
4 2 (10.00%) LAN
5 1 (5.00%) 4G
5 1 (5.00%) Internet
5 1 (5.00%) Structured Cabling
5 1 (5.00%) VLAN
5 1 (5.00%) Wireless
General
1 11 (55.00%) Social Skills
2 4 (20.00%) Analytical Skills
2 4 (20.00%) Telecoms
3 3 (15.00%) Finance
4 2 (10.00%) Law
4 2 (10.00%) Presentation Skills
5 1 (5.00%) Organisational Skills
Job Titles
1 6 (30.00%) Help Desk Technician
2 5 (25.00%) 2nd Line Support
2 5 (25.00%) IT Support
2 5 (25.00%) Senior
3 3 (15.00%) Analyst
3 3 (15.00%) IT Analyst
3 3 (15.00%) IT Support Analyst
3 3 (15.00%) Senior Analyst
3 3 (15.00%) Senior IT Support
3 3 (15.00%) Senior IT Support Analyst
3 3 (15.00%) Senior Support Analyst
3 3 (15.00%) Support Analyst
4 2 (10.00%) 1st Line Engineer
4 2 (10.00%) 1st Line Support
4 2 (10.00%) 1st Line Support Engineer
4 2 (10.00%) IT Engineer
4 2 (10.00%) IT Support Engineer
4 2 (10.00%) Support Engineer
5 1 (5.00%) IT Technician
5 1 (5.00%) Lead
Miscellaneous
1 3 (15.00%) Handset
2 1 (5.00%) Driving Licence
2 1 (5.00%) PKI
2 1 (5.00%) Smartphone
Operating Systems
1 14 (70.00%) Windows
2 3 (15.00%) Windows Server
3 2 (10.00%) Windows 10
Processes & Methodologies
1 4 (20.00%) Change Control
1 4 (20.00%) Project Management
1 4 (20.00%) Service Management
2 3 (15.00%) Agile
2 3 (15.00%) Application Virtualisation
2 3 (15.00%) Business Case
2 3 (15.00%) Change Management
2 3 (15.00%) Data Engineering
2 3 (15.00%) ITIL
2 3 (15.00%) Problem Management
3 2 (10.00%) Infrastructure Engineering
4 1 (5.00%) B2B
4 1 (5.00%) CRM
4 1 (5.00%) Customer-Centric Approach
4 1 (5.00%) Customer-Centricity
4 1 (5.00%) Disaster Recovery
4 1 (5.00%) Document Management
4 1 (5.00%) Network Management
4 1 (5.00%) Service Delivery
4 1 (5.00%) Time Management
Programming Languages
1 1 (5.00%) SQL
Qualifications
1 2 (10.00%) Degree
1 2 (10.00%) Microsoft Certification
2 1 (5.00%) A+ Certification
2 1 (5.00%) MCSE
2 1 (5.00%) MOS
Quality Assurance & Compliance
1 2 (10.00%) SLA
2 1 (5.00%) Cyber Essentials
System Software
1 12 (60.00%) Active Directory
2 2 (10.00%) Hyper-V
2 2 (10.00%) VMware Infrastructure
Systems Management
1 3 (15.00%) SCCM
2 1 (5.00%) Microsoft Intune
Vendors
1 4 (20.00%) Dell
2 3 (15.00%) Bloomberg
2 3 (15.00%) HP
2 3 (15.00%) Microsoft
3 2 (10.00%) Cisco
3 2 (10.00%) SonicWALL
3 2 (10.00%) VMware
4 1 (5.00%) ConnectWise
4 1 (5.00%) Fortinet
4 1 (5.00%) Meraki
4 1 (5.00%) N-able
4 1 (5.00%) Palo Alto
4 1 (5.00%) Veeam
4 1 (5.00%) WatchGuard
4 1 (5.00%) Webroot