1 to 25 of 42 Permanent SLA Jobs in Central London

and Microsoft Entra ID (Azure AD). Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring - Strong knowledge of on-premises and cloud infrastructure including Windows Server, virtualisation platforms (VMware, Hyper-V), storage systems, and network infrastructure. Experience monitoring system health, managing More ❯

and Microsoft Entra ID (Azure AD). Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring: Strong knowledge of on-premises and cloud infrastructure including Windows Server, virtualisation platforms (VMware, Hyper-V), storage systems, and network infrastructure. Experience monitoring system health, managing More ❯

Intune, and Exchange Online Windows Server (2016–2022), Active Directory, Group Policy Microsoft Teams and SharePoint Online Manage incidents, service requests, and changes using ITSM tools in line with SLA targets. About You Experience : 3+ years in a 2nd Line (or strong 1st/2nd Line hybrid) support role, ideally within an IT Managed Service Provider (MSP) or financial sector More ❯

desk-side assistance. You’ll troubleshoot issues, escalate where necessary, and help maintain a high standard of service across the IT infrastructure. Key Responsibilities Resolve Service Desk tickets within SLA targets, ensuring excellent customer service. Provide expert support for Windows 10/11 , Office 365 , and a range of desktop and mobile applications. Escalate complex issues to internal teams or More ❯

the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on standby for out-of-hours calls and More ❯

the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on standby for out-of-hours calls and More ❯

the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on standby for out-of-hours calls and More ❯

in UK; drive effective resource planning, knowledge sharing, succession planning and skills development aligned to Group standards. Responsible for service transition and tooling, running infrastructure operations and lifecycle management. SLA and performance assurance. Analyse trends, and drive corrective and preventive actions to protect availability and performance. Act as strategic escalation points for complex issues, overseeing service processes, ensuring risk management More ❯

in IT Infrastructure Operations. Key duties include: Service Desk & Incident Management Ownership of the end-to-end lifecycle of incidents, service requests and system faults, ensuring outstanding service quality, SLA compliance and continuous improvement. Oversee Major Incident Management and act as the escalation point for business-critical disruptions. Ensure accurate documentation, robust root-cause analysis and proactive Problem Management. Team More ❯

promptly. Coordinate major incident response, keeping users informed until full closure and post-incident review. Customer Satisfaction Proactively follow up on tickets and CSAT surveys. Analyse service trends against SLA targets. Drive corrective actions that protect and improve the user experience. Systems & Networks Build, patch and support Windows laptops, macOS devices, iOS/iPadOS mobiles and tablets via Intune/ More ❯

networks, authentication, security in enterprise OS context. Experience with monitoring/alerting tools, troubleshooting, performance diagnostics. Understanding of ITIL processes (Incident, Change, Problem Management) and ability to work under SLA constraints. Desirable: Experience with Unix/Linux support (even if the role is Windows-centric), given our roles often cross platforms. Familiarity with middleware technologies (e.g., MQ, WebSphere) or other More ❯

for customer logged faults) Configuring and deploying network equipment primarily working with IP Telephony endpoints and CUCM. Adhering to strict policies and processes around security and data protection. Ensuring SLA requirements and Customer Satisfaction metrics are on or above target. Creating and maintaining comprehensive and meaningful updates in the customer’s ticket handling system. Ensuring the escalation process is followed More ❯

overtime and expenses are adhered to. All local guidelines for cost control are adhered to. Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s Excellent communication, interpersonal and customer care skills. Ability to work well under pressure and to tight timescales. Strong organizational and problem-solving skills. Knowledge of Windows More ❯

adhered to. All local guidelines for cost control are adhered to. • Shift and Rota responsibility • Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s Experience • Excellent communication, interpersonal and customer care skills. • Ability to work well under pressure and to tight timescales. • Strong organizational and problem-solving skills. • Knowledge of More ❯

contact for key suppliers - particularly Vista, Oracle, and Fourth - ensuring effective coordination and accountability. Establish a governance structure for service reviews, continuous improvement, and supplier collaboration. Lead service reporting, SLA tracking, and root cause analysis for major incidents. Work closely with Product and Business Owners to align service delivery with operational needs. Drive operational stability, problem management, and proactive issue More ❯

IR35. Immediate start available. Global fast paced environment. You’ll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you More ❯

driven campaigns. Key requirements: Experience managing Jira Service Desk or similar IT/service management platforms. Ability to monitor and manage service requests , ensuring timely resolution. Strong understanding of SLA adherence and response time management , with clear communication of ticket status. Technical skills : Basic to intermediate SQL querying to maintain and compare marketing platform data against databases. Python knowledge is More ❯

finance to manage budgets, forecasts, and resource costs. Identify and execute opportunities for cost optimization and efficiency improvements. Ensure contractual compliance and commercial integrity in all engagements. Key Deliverables SLA and KPI compliance across all client accounts Documented and implemented SOPs for all delivery operations Consistent CSAT >90% and high client retention Timely, within-budget completion of all assigned infrastructure More ❯

the Problem Management Process and coordinate actions to ensure speedy resolution with minimal disruption. Provide assurance that problems are identified, communicated, and assessed in line with requirements and agreed SLA/KPIs. Engage actively with supplier programme delivery and transition activities, assisting in the realisation of the SIAM function. Ensure Service Providers provide all management information as required under the More ❯

enhance its operations. Description Provide day-to-day support for the ERP ecosystem, including NetSuite and related integrations, by managing helpdesk queries, assisting end-users, ensuring timely resolution within SLA guidelines. Act as a key point of contact for our Netsuite integrations with 3PL partners, managing day-to-day queries and supporting any future enhancement initiatives on the integration roadmap. More ❯

in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime More ❯

Implementation and Engineering teams to ensure smooth resolution of complex issues. Execute operational processes, including running and validating BAU pipelines or other routine tasks, according to defined procedures. Monitor SLA compliance and proactively escalate risks to ensure timely responses. Document processes, maintain knowledge bases, and contribute to continuous improvement initiatives. Experience Seeking a candidate with 2–3 years of industry More ❯

Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and More ❯

native development patterns DevOps & SRE Practices Experience implementing CI/CD pipelines and DevOps methodologies Knowledge of infrastructure monitoring (Datadog), log aggregation, and incident management Understanding of SLO/SLA definition and observability best practices Strategic & Business Acumen Ability to align technical initiatives with business objectives and articulate ROI Experience creating technical roadmaps and conducting cost-benefit analyses Track record More ❯

sector. Communicate effectively with others Lead and assists in troubleshooting and resolving functional problems. Should be well versed in Support process & ensures complete ownership Resolve the tickets within the SLA Obtain transition from incumbent vendor Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Recruitment Batch Loader. Effectively discuss complex More ❯