and user devices. Maintain compliance with the internal Approved Software List. Administer ERP systems. Monitor and maintain the Microsoft cloud environment. Manage Helpdesk tickets, escalate where needed, and ensure SLA compliance. Conduct root cause analysis and implement solutions. Deliver planned and ad-hoc IT projects within established frameworks. Create and maintain all IT documentation. Administer security tools and maintain governance More ❯
Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the ServiceLevelAgreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and More ❯
troubleshooting skills and a proactive, solution-focused mindset. Ability to lead and collaborate in a fast-paced, live event environment. Experience producing reporting and documentation aligned with KPIs and SLA requirements. Apply now to join a forward-thinking AV & Events team supporting some of the most influential professionals in the industry. More ❯
e.g., Maximo) accurately and promptly. Maintain plant rooms in a safe, clean, and tidy condition at all times. Support site management with supervising engineers, subcontractors, and ensuring KPI/SLA compliance. Monitor environmental conditions via BMS systems, maintaining optimum building performance. Promote a strong health & safety culture, completing risk assessments and reporting near misses. Experience & Skills Fully qualified Electrician (C More ❯
invoice discrepancies with suppliers. Update internal systems with accurate billing data. Investigate and respond to internal teams, clients, suppliers and third party queries. Review and update tasks to maintain SLA compliance. Reporting: Issue payment files on agreed days. Update and issue client reports according to SLAs. Report missing bills and disputes to suppliers, internal teams, and clients. Support regular KPI …/SLA reporting internally and externally. Quality Assurance: Implement quality assurance measures to maintain high service standards. Conduct quality check and periodic audits, implementing corrective actions as needed. Continuous Improvement: Drive innovation in processes and software usage. Identify inefficiencies and suggest process/system improvements. Optimise team operations to maximise productivity and minimise costs. Stay updated on industry developments to More ❯
