14 of 14 Permanent SLA Jobs in Central London

governance processes, policies, standards, and principles Advise stakeholders on infrastructure solutions, risks, costs, and benefits Ensure reliability, availability, and performance of infrastructure services with SLA focus Identify continuous improvement opportunities and implement solutions to optimise delivery and operations Maintain knowledge of IT industry best practices, emerging technologies, and security trends ...

network services. Review and implement change requests in line with governance, risk, and compliance requirements. Ensure team adherence to operational processes, documentation standards, and SLA performance benchmarks. Onsite & Field Work Conduct site surveys for new installations, planned maintenance, and new business opportunities. Deliver onsite troubleshooting, configuration, and infrastructure improvements ...

users on software platforms supported by the Messaging team * Responsible for resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Key Skills: * In-depth experience of Windows Server and Active Directory * In-depth experience of Microsoft Exchange 2019/SE (3+ ...

client’s security leadership team. Attend regular client meetings to provide updates, discuss improvements, and address concerns. Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery Technical Oversight Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve ...

client’s security leadership team. Attend regular client meetings to provide updates, discuss improvements, and address concerns. Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery Technical Oversight Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve ...

development provided by SPS, client, or external suppliers Attend and contribute in-team meetings and/or other meetings as requested Ensure contractual SLA's are adhered to Candidate Skills Knowledge of Records Management. Knowledge of Data systems and methodology Ability to communicate effectively in a variety of written ...

processing patterns; late data handling, watermarking, and backfill strategies; throughput vs latency trade-offs in pipeline design * Production data observability - data lineage, quality checks, SLA monitoring, alerting on freshness and completeness; treating data correctness as a first-class concern * CI/CD for data infrastructure - version-controlled pipelines, automated data ...

commercial performance. What You'll Own: Vendor Performance & Governance: Own the strategic relationship with Cognizant and other Tier 1 partners. Define and enforce robust SLA/KPI frameworks, drive accountability, and lead performance improvement. Commercial Oversight & Cost Optimisation: Bring visibility to a complex cost base. Identify inefficiencies, reduce leakage ...

working in a similar capability (Agency Recruitment or Inhouse) Experience working in Contract Recruitment (Must) and Permanent Recruitment (desirable). Be accountable for owning SLA’s and work in an output-based environment, including remote working. Excellent communication skills Research and organisational skills. You have excellent negotiation skills. Experience Recruiting ...

pipelines, applications and integrations. Participate in incident response and root cause analysis for platform and application issues. Assist in applying non-functional requirements (SLA/SLOs, resilience, backup and recovery) defined by senior engineers. Client-Facing Engineering & Stakeholder Support Join technical discovery sessions to help translate business needs into Foundry ...

managing client change control requests, and approving consultant timesheets. Identifies opportunities for upselling, promoting renewals and maximizing customer lifetime value. Tracks service level agreement (SLA) performance and overall customer satisfaction to include reviewing metrics for opportunities to improve client experience. Facilitates onboarding of new clients including kick-off meetings, knowledge ...

Manager to own the operational excellence of a large-scale Azure data platform. This role is central to ensuring platform reliability, incident management, SLA oversight, cost efficiency, and deployment governance. You will lead the response to operational issues, drive process improvements, and ensure the platform supports business-critical data operations … objectives and platform roadmap. Required Skills & Experience Proven experience managing operations for large-scale data platforms. Skilled in incident management, root cause analysis, and SLA enforcement. Hands-on experience with Azure Synapse, Databricks, ADF, and Power BI. Experience with CI/CD, automation, and reducing manual processes. Strong understanding ...

alignment with operational and strategic requirements. Support negotiations on key terms including pricing models, licensing and exit/transition considerations. Contribute to the strategic SLA framework to ensure performance measures remain relevant, enforceable and aligned to enterprise outcomes Commercial & Financial Governance Maintain visibility of supplier spend, consumption trends and cost … Provide oversight and escalation insight into service reviews run by Service Management, highlighting systemic risks or recurring themes to the OCIO. Monitor trends in SLA performance and post‐incident behaviours to inform strategic decisions. Supplier Relationship Management Help maintain strategic relationships with key suppliers and act as a coordination point ...

enterprise environment Strong involvement in contract lifecycle management (renewals, obligations, commercial terms) Experience challenging suppliers on performance, service quality, and commercial outcomes Ownership of SLA/KPI frameworks, vendor scorecards, and performance reporting Exposure to cost transparency, consumption analysis, or optimisation initiatives If your experience does not include the above … ensure that vendor relationships are well-managed, commercially controlled, and continuously improving. What You'll Own Vendor Performance & GovernanceManage vendor performance through structured scorecards, SLA/KPI frameworks, and regular service reviews. Drive accountability and continuous improvement. Contract Lifecycle ManagementOwn contract tracking across renewals, obligations, risks, and milestones. Ensure contracts ...