1 to 25 of 29 Permanent SLA Jobs in Central London

. Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring - Strong knowledge of on-premises and cloud infrastructure including Windows Server, virtualisation platforms (VMware, Hyper-V), storage systems, and network infrastructure. Experience ...

mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring incidents ...

advisor to clients, engaging at CXO level to understand business objectives and align IT services accordingly Conduct regular governance meetings (weekly, monthly, quarterly) including SLA reviews, operational updates, and strategic planning. Integrated Operations & Collaboration: Ensure smooth coordination between infrastructure and application teams for integrated solutions. Align and orchestrate multiple service ...

e.g., unattached disks, over-provisioned VMs, non-reserved instances) Manage ongoing relationships with hardware, software, and connectivity vendors, ensuring value for money and strict SLA adherence Design and embed ITIL practices for Incident, Problem, Request, and Change Management. Establish a functional Change Advisory Board to govern risk. Drive improvements ...

tasks, including user provisioning and deprovisioning across Active Directory, Microsoft Entra, and enterprise HRMS platforms. Use ServiceNow for incident tracking, resolution documentation, and SLA compliance. Participate in monthly patch cycles, software deployment, and ensure endpoint compliance with security and update standards. Required Qualifications Minimum of 2/3 years ...

Server (2016–2022), Active Directory, Group Policy Microsoft Teams and SharePoint Online Manage incidents, service requests, and changes using ITSM tools in line with SLA targets. About You Experience : 3+ years in a 2nd Line (or strong 1st/2nd Line hybrid) support role, ideally within an IT Managed Service ...

working for or with the NHS is desirable) An understanding of or exposure of what an HL7 message is desirable Experience of working to SLA’s with a strong emphasis on service delivery Outstanding customer service and communication skills verbal and written Collaborative team player Proactive with a high attention ...

upgrades, AV setups, and general hardware tasks. Monitor systems, respond to alerts, and escalate when required. Deliver clear communication to senior stakeholders and ensure SLA compliance. Assist with starters/leavers, MFDs, telephony, and specialist equipment. Promote cyber awareness and maintain strong service quality across all client sites. Skills: 5+ ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2-3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

technical advisor to clients and internal leadership teams. Lead onboarding and transformation initiatives for new and existing clients. Ensure all services meet SLA targets and quality benchmarks across both cloud and desktop functions. Manage escalations, complex incidents, and major technical issues across both platforms. 5. Security, Governance & Compliance Implement cloud ...

customers. Maintain technical accreditations and proactively develop skills. Participate in change management processes and shadowing activities. Requirements 3-5 years’ experience in a similar SLA-driven support role. Proven ability to deliver projects and complex changes. Strong knowledge of Cisco Switch/Router environments. Experience with technologies such as: Fortinet ...

cloud computing, etc Assist with defining the processes needed to achieve operational excellence Ensure data quality across all projects/clients Define and manage SLA’s for data sets and processes throughout production Lead on the design, build and launch of new data models and pipelines Key Skills/Experience ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2–3 years’ experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

managing Jira Service Desk or similar IT/service management platforms. Ability to monitor and manage service requests , ensuring timely resolution. Strong understanding of SLA adherence and response time management , with clear communication of ticket status. Technical skills : Basic to intermediate SQL querying to maintain and compare marketing platform data ...

captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such ...

processes. Define engineering standards for repeatable automation tasks and track their operational impact. Support SOC governance by managing shift rotas, ensuring cover, and monitoring SLA adherence. Documentation & Strategic Development Maintain accurate SOC documentation including runbooks, playbooks, SOPs, and knowledge-base content. Provide strategic context behind workflows to support consistency ...

Performance Indicators Positive stakeholder feedback on IT support and delivery. Delivery of portfolio within time, cost, and quality metrics. Strong team engagement (eNPS) and SLA performance. Effective collaboration across IT leadership to achieve cost efficiencies. Experience & Skills Bachelor’s degree or equivalent experience. 5+ years delivering technology initiatives in multi ...

managing Jira Service Desk or comparable IT/service management systems. Skilled in tracking and handling service requests, ensuring prompt resolution. Solid understanding of SLA compliance and response time expectations, with consistent updates on ticket progress. Technical Skills: Proficient in basic to intermediate SQL for maintaining and cross-checking marketing ...

compute infrastructures, GPU clusters, and model training platforms. Monitor system health, performance metrics, and proactively resolve incidents to maintain uptime and meet SLA targets. Collaborate with cross-functional teams to deliver seamless operations and support strategic projects. Implement security best practices, patching, and disaster recovery processes. Document procedures, configurations ...

customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately. To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed. The ability to communicate at all levels both ...

single point of control for cross-party incidents involving external participants. Deliver timely, accurate, and consistent incident communications to stakeholders. Monitor and manage SLA performance, including response/resolution targets and breach prevention. Maintain high-quality incident records with full timelines, decision logs, and audit trail. Identify recurring issues, raise ...

taking ownership of 1st line support. This includes: Creating and setting up new users Managing IT issues via the firm's ticketing system, within SLA Supporting with imaging and repairing hardware Managing IT inventory A range of other 1st line focused duties If you have around a year's worth ...

stakeholders to identify and implement continuous improvements Configure and maintain reports, business processes, and security policies Test new functionality and manage incident resolution within SLA guidelines Leverage Workday Community and Success Plans to stay aligned with best practices Support training activities and maintain user documentation To be successful in this ...

pipelines, applications and integrations. Participate in incident response and root cause analysis for platform and application issues. Assist in applying non-functional requirements (SLA/SLOs, resilience, backup and recovery) defined by senior engineers. Client-Facing Engineering & Stakeholder Support Join technical discovery sessions to help translate business needs into Foundry ...

monitor resources. You will enhance your client relationships by responding to inbound support requests and ensuring that our 2nd line experts meet their SLA’s. Candidates should have more than ONE years’ experience in service desk, technical customer service or support and/or technical account management with some experience … provided. - 1st line support for client internal and external. Response to inbound requests and ensure that our 2nd line experts meet our SLA’s. - Updating internal and external client and suppliers on progress of trouble tickets whilst managing Jira queues. - Providing daily, monthly, quarterly checks and updates on systems. - Writing ...