1 to 25 of 32 Permanent Customer Service Jobs in Cheshire

re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. Job Description The Radius Telematics Operations department are seeking a skilled and customer-focused individual to join our team as a Customer Service Advisor in the field of Telematics. As a Customer Service Advisor, you will play a … vital role in providing exceptional support to our customers, ensuring their satisfaction and resolving any issues they may encounter. Your responsibilities day to day will be... Provide outstanding customer service and support across various channels, including inbound calls, webchats, emails, and tickets. Engage with customers professionally and empathetically, actively listening to their concerns and providing effective solutions. Troubleshoot … and resolve customer enquiries, 1st line technical issues, and service-related problems in a timely manner Demonstrate in-depth knowledge of Telematics systems, including hardware, software, and associated technologies. Educate customers on the functionalities and benefits of Telematics products to enhance their understanding and usage. Collaborate with cross-functional teams, such as technical support and implementations, to address More ❯

Customer Success Outreach Executive We’re looking for a proactive and customer-focussed individual to join our Customer Support team as a Customer Success Outreach Executive. This role is pivotal in strengthening customer relationships, reducing churn, and supporting organic growth by engaging with our customer base through regular outbound calls. Reporting to the Customer Support Director, You will be responsible for contacting customers across all segments (Enterprise, Corporate, Business and Small Business) on a scheduled basis to ensure customer satisfaction, identify potential issues early on, update account information, and generate qualified leads for our Sales team. “a great place to work, a great place to be a customer” Responsibilities, not limited … to: Make regular outbound calls with a focus on achieving meaningful customer conversations. Contact customers based on their business segment, following a set schedule for each group. Conduct structured conversations to: Promote our product portfolio and generate leads for the Sales team. Identify and log any service issues for resolution. Ensure account data is accurate and up to More ❯

Customer Success Outreach Executive We’re looking for a proactive and customer-focussed individual to join our Customer Support team as a Customer Success Outreach Executive. This role is pivotal in strengthening customer relationships, reducing churn, and supporting organic growth by engaging with our customer base through regular outbound calls. Reporting to the Customer Support Director, You will be responsible for contacting customers across all segments (Enterprise, Corporate, Business and Small Business) on a scheduled basis to ensure customer satisfaction, identify potential issues early on, update account information, and generate qualified leads for our Sales team. “a great place to work, a great place to be a customer” Responsibilities, not limited … to: Make regular outbound calls with a focus on achieving meaningful customer conversations. Contact customers based on their business segment, following a set schedule for each group. Conduct structured conversations to: Promote our product portfolio and generate leads for the Sales team. Identify and log any service issues for resolution. Ensure account data is accurate and up to More ❯

Driving Excellence in Technical Support! Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing … our services and driving continuous improvement. About us We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still … growing at incredible rates. We are soon likely to become Manchester’s tech Unicorn. Responsibilities • Deliver on promises and drive customer success through exceptional support. • Prioritise effectively, identifying and resolving root causes of recurring issues. • Demonstrate expertise in technical support, maintaining professionalism in all interactions. • You will ensure quality delivery in every customer interaction. Who is suitable for More ❯

and eager to develop your IT skills in a fast-paced, hands-on environment? Baltic is excited to be working with Citation to help them find their next IT Service Desk Apprentice. Citation is a leading provider of HR, Health & Safety, and Employment Law solutions, supporting over 16,000 businesses across the UK. The IT Service Desk is … role, you will be the first point of contact for all IT services, requests, and incidents, gaining hands-on experience with hardware, software, and network support, while delivering excellent customer service in a professional and collaborative environment. In this role, you'll work towards your Level 3 Information Communications Technician, delivered by our expert training team at Baltic … Apprenticeships. A Typical Day in the Job: Receive and manage service requests through the portal, email, telephone, and face-to-face, ensuring they are handled promptly, accurately, and in line with agreed SLAs. Log and document incidents and service requests, identifying, classifying, and recording issues by type, symptoms, and resolution to maintain accurate records. Provide 1st line technical More ❯

Team Leader – Field Service Location: Warrington About the Role We’re seeking an experienced and motivated Team Leader – Field Service to lead, guide, and support a team of field technicians in delivering exceptional technical service and customer satisfaction. This position offers the opportunity to combine strong technical acumen with leadership and mentoring to drive team performance … Key Responsibilities Lead and motivate a team of Field Technicians, ensuring all meet and exceed performance and quality standards. Provide coaching, development, and technical support to enhance skills and service effectiveness. Monitor performance, identify strengths and development areas, and optimise team resource allocation. Deliver professional technical support and maintenance to assigned accounts within agreed SLAs. Conduct field coaching, root … cause analysis, and provide detailed reporting for service improvement. Ensure effective fault diagnosis, maintenance, and system updates. Support new installations and project work as required. Maintain team stock levels at optimal and cost-effective standards. Facilitate team meetings to share updates, goals, and best practices. Collaborate closely with the Regional Service Manager and internal departments to deliver consistent More ❯

and external clients, utilising effective phone skills, technical expertise, and request management. Collaborate with engineers to facilitate seamless operations and ensure accurate job completion for invoicing. Responsibilities: Handle incoming customer calls and emails to create or discuss work orders. Diagnose and allocate faults efficiently to the appropriate engineer or contract manager. Meet customer service level agreements (SLAs … patterns between 7 am - 6 pm (core hours: 8:30 am - 5 pm) with occasional Saturday shifts from 8 am - 12 pm. In this role, you will have: Strong customer service skills. Proficient in data entry, phone etiquette, general administration, and computer literacy. Demonstrated empathy. Excellent time management and punctuality. Desirable Experience: Previous helpdesk experience. Complaints handling experience. More ❯

issues within your scope, escalating complex problems to our 2nd and 3rd Line Support teams when needed. Key Responsibilities • Provide first-line technical support, logging and categorising incidents and service requests • Troubleshoot and resolve issues, escalating where appropriate • Manage incidents from ticket creation to resolution, ensuring clear communication throughout • Coordinate with external vendors for on-site support when required … Ensure incidents are resolved within agreed timeframes • Contribute to continuous improvement by providing feedback on Service Desk operations What We’re Looking For • Experience in a Customer Service, Helpdesk, or Service Desk role • Strong understanding of IT systems and troubleshooting techniques • Familiarity with Microsoft Office and IT Service Management (ITSM) tools • Knowledge of Cisco networking … and verbal) • Strong organisational skills and ability to work under pressure About Us Comms-care, part of the Ingram Micro Group, is a multi-award-winning, channel-only IT Service Provider supporting customers across the UK & Ireland. Our HQ in Cheshire is usually buzzing with activity, but our fantastic #oneteam mentality means we continue to deliver exceptional service More ❯

talented Radius colleagues. We've achieved big things already, but we're just getting started. This is where you come in... Job Description We are seeking an experienced IT Service Delivery Analyst to support the efficient delivery of IT Services across Radius. You will work within the Service Delivery team, focussing on areas such as software licencing, audit … minimising risk, and maintaining operational control over IT inventories and third-party services. The position is based from our head office in Crewe, Cheshire and reports into our IT Service Delivery Manager. Your responsibilities day to day will be... Work closely with the Service Delivery Manager to identify and drive service improvements, to ensure effective IT service delivery. Act as a liaison between end-users and IT teams to ensure effective communication and excellent customer service, ensuring that IT services meet or exceed expectations. Support adherence to internal controls and compliance requirements. Manage IT contracts, tracking key dates, terms and service levels. Liaise with suppliers and vendors, resolving issues and monitoring performance. Analyse More ❯

a driven and energetic Business Development Executive to join our sales team at ReAgent. This role is ideal for individuals with a scientific background and experience in sales and customer relationship management. You will support both inbound enquiries and existing customers, helping to grow revenue in a high-growth, ambitious business. The role combines office-based sales activity with … customer visits and attendance at trade shows, offering variety in day-to-day tasks and the chance to make a significant impact on business growth. Responsibilities: Develop and increase sales of bespoke chemical products Conduct regular customer visits, including to customer sites and trade shows Engage with customers to retain and grow existing business relationships Process customer enquiries, provide quotations, and ensure timely follow-up Provide technical support to the sales administration team Manage time effectively to meet customer needs and achieve sales targets Required skills & experience: Proven experience in customer-facing sales, ideally in the chemical industry At least two years of sales experience with a good working knowledge of chemistry Excellent negotiation More ❯

supportive environment for apprentices to thrive and grow into long-term roles. Responsibilities: You will be involved in a variety of technical tasks that support both internal operations and customer needs. Your responsibilities will include: Configuring in-house software to meet operational and client-specific requirements Formatting spreadsheets and importing Excel data for reporting and analysis Building, testing, and … repairing computer hardware and peripherals Supporting technicians with day-to-day tasks and project work Handling inbound customer calls, providing first-line technical support Troubleshooting technical issues, escalating when necessary and ensuring timely resolution Desirable Skills Experience with Microsoft Office, especially Excel Familiarity with Windows and Linux operating systems Experience in building and repairing computer hardware and peripherals Strong … communication skills Attention to detail Organisation and time management Ability to follow technical instructions Customer service awareness Team player Eager to learn and grow professionally Logical and analytical thinker Flexible and adaptable Reliable and proactive UK driving licence and own vehicle (essential due to location) Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any More ❯

Are you the go to person when it comes to problem solving? Are you a tech savvy, customer service professional or administrator who loves staying organised and making sure customers walk away smiling? Were recruiting a Front Desk Product Support Analyst a quick-thinking multitasker to be the friendly first face of our Product Consultant team. If you … to our specialist teams. Youll also manage our e-learning platform, track user progress, support virtual training sessions, and even lend a hand with product demos, proposals, and capturing customer requirements during the pre-sales process. We are looking for experience in a customer support, technical support, or software-focused admin role. Youll be confident picking up new … are a bonus. Join us and youll be part of a forward-thinking team where no two days are the same. Youll build relationships, make a real impact on customer experience, and grow your career in a supportive and innovative environment. The role is hybrid with two days in the office and 3 from home. Remuneration is £27k-£29k More ❯

of projects from bid stage through to practical completion, ensuring all Health & Safety, technical, commercial, and managerial requirements are achieved. The role provides strong leadership, delivering high standards of customer service and ensuring effective collaboration with all relevant support functions. A key focus is maintaining and improving project profitability through efficient planning, execution, and leadership. Key Responsibilities Provide More ❯

escalating when required Carrying out routine checks and preventative maintenance About You We are looking for someone who can work independently on-site, with excellent technical skills and strong customer service. Essential skills include: IT support experience (ideally in a school or education setting) Knowledge of Windows 10/11, Microsoft 365, Google Workspace, AD & Group Policy Experience with More ❯

demonstrate good problem-solving skills and plan effective contingencies and solutions Strong relationship builder with the ability to build strong relationships with both internal and external stakeholders Passionate about customer experience improvement and innovation Good at cultivating and delivering upon working relationships Knowledge and understanding of project management and implementation Desirable Knowledge of Transport Management Systems and Networks Experience … that effectively embeds a standard operating format Create and keep updated relevant training material re systems usage Effective resource planning Business Skills: Professional and confident manner Excellent Communicator Good customer service skills Ability to work within a team and under own initiative Good organisational skills Ability to work well under pressure Good literacy and numeracy skills Report writing More ❯

infrastructure as code (CloudFormation, Terraform). Proficiency in secure data transfer protocols and encryption. Ability to lead cloud migration and optimization projects. Excellent troubleshooting and problem-solving skills. Strong customer service and communication skills. Preferred Skills Experience with containerization (Docker, ECS, EKS). Familiarity with CI/CD pipelines and DevOps tools (Jenkins, GitHub Actions). Knowledge of … standards (Cyber Essentials+, ISO27001). Working Relationships Internal: IT Support Team Digital businesses (3 key entities) Infrastructure & Security Teams Business Communication & Messaging Teams Project Managers & Technical Leads External: Cloud service providers and vendors External auditors and compliance consultants Clients requiring secure cloud access and data transfer Ready to take your AWS expertise to the next level? Apply now and More ❯

Manager - Managed IT & Telecom Services Location: Wilmslow, Manchester (Office-Based) Salary: £30,000-£40,000 base + Quarterly Bonus Structure Hours: Full-Time Our client is a leading Managed Service Provider, specialising in IT solutions and telecommunications for businesses of all sizes. With a strong reputation for delivering excellent customer service and innovative solutions, they are now … satisfaction and engagement. Build and maintain strong, ongoing relationships with existing clients through proactive communication and account reviews. Upsell and cross-sell a range of IT, telecom, and managed service solutions based on client needs. Identify opportunities for increasing account value and improving service delivery. Attend client site visits as needed to build rapport, assess needs, and strengthen … industry. Supportive and collaborative team environment. Ongoing training and career progression opportunities. How to Apply: If you're a results-driven account manager with a passion for sales and customer success, apply now with your CV and a brief cover letter outlining your relevant experience and what makes you a great fit for this role. More ❯

our client are currently seeking to recruit a Helpdesk Advisor to join their helpdesk team based at their modern offices in Runcorn. You will be responsible for delivering exceptional customer service by managing inbound and outbound calls, resolving ticket efficiently and ensuring the smooth handling of job scheduling. Role Responsibilities: Handling inbound and outbound calls with clients, engineers … and colleuges. Effectively responding to queries via email. Recording customer details on the system and updating customer accounts. Chasing any outstanding POs. Providing full job confirmations with relevant attendance details. Gather and document correct and detailed job descriptions. Ensure timely ordering of materials to avoid delays in job completion. Skills Required: Excellent communication skills Strong organisational and multitasking More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £27k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

rollouts across retail, hospitality, and QSR clients. This is an opportunity to step into a senior position within a growing company that has built a reputation for reliable delivery, customer service, and innovation. In this role youll combine people leadership with hands-on project management, leading a small team of Project Managers and Coordinators while also overseeing key … senior client stakeholders, building strong and lasting relationships. Managing project budgets, timelines, and resources. Reporting on progress to senior leadership and clients. Driving improvements in delivery processes, governance, and customer experience. What were looking for Proven experience in a senior Project Manager, Operations Project Manager, or Programme-level role . Strong people management skills youve managed Project Managers, Engineers More ❯

Liaise with the Warehouse team to maintain accurate stock availability and lead times. Support Marketing by ensuring promotional assets are attached to the correct products and categories. Communicate with Customer Service on product-related queries or corrections. Skills & Attributes Strong attention to detail with a methodical approach to tasks. Excellent organisational and time management skills. Good working knowledge More ❯

platform. Liaise with customers, suppliers, and hauliers to ensure timely and efficient movement of goods Input and maintain accurate shipment data and documentation on the digital platform Provide excellent customer service by responding promptly to queries and proactively updating clients on shipment progress Monitor shipments and handle any issues or delays effectively Prepare and check freight documentation, ensuring … compliance with relevant regulations Work collaboratively with the wider logistics team to optimise processes and service delivery Required Skills & Experience Previous experience in freight forwarding, logistics, or transport coordination (preferred but not essential) Strong computer literacy and confidence using digital tools and platforms Excellent organisational and multitasking skills Clear and professional communication skills, both written and verbal High attention More ❯

lookups. Confident communication skills. A curious, detail-focused mindset Be a great team player Excellent telephone manner Good English written skills If you've been building your skills in customer service, administration, data or credit control, this role could be your ideal progression opportunity. If you are commutable to Crewe (100% office based) and would like to learn More ❯

have : Proven experience in IT (Education sector experience desirable) Relevant IT qualifications Leadership or mentoring experience Experience of using Google Workspace, school MIS systems and server administration Have excellent customer service skills and be personable (able to understand and empathise with non-technical users) Knowledge of data protection requirements and cybersecurity polices Be highly organised and proactive Have … on experience, as well as receiving an attractive benefits package. This benefits package will include 28 days holiday (plus bank holidays), then an extra 2 days after 5 years' service and an attractive local government pension scheme. You will also gain access to an employee scheme, which includes benefits such as cycle to work, wellbeing, gym memberships, health plans. More ❯

We're looking to add a Service Engineer here at Chubb Community Care. Ideally based on the M6 corridor between Stoke on Trent and Warrington this role would ideally suit an Engineer with Fire or Security experience. Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years.Providing essential and innovative security systems, equipment and … Platform offering a wide variety discounts Childcare Vouchers Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence Goals and Objectives: To provide first line service/maintenance support to all company & third party products in use, when called upon to do so. To provide small works engineering functions from initial survey, through installation to … commissioning and customer handover To participate in an out of hours callout rota(typically 1 week in 4) To achieve minimum KPI targets for Response and First time fix on all Corrective and Preventative Maintenance visits. Qualifications/Experience/Knowledge: Good basic education and ideally a relevant qualification in the electrical/electronic industry. Alternatively able to demonstrate More ❯