25 of 25 Permanent Customer Service Jobs in Cheshire

Support Engineer x2 Crewe £40-42,000 + Benefits - on site 5 days a week Act as the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting investigating and resolving Incidents. The role will be onsite five days a week in Crewe Your role First point of … contact for customers, delivering the highest level of customer service and engagement. Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries onsite. Providing advice with guidance through user best practices, identifying and mitigating repeatable cases and creating knowledge base articles (KBA's). Responsibility for resolving Incidents and Service Requests to SLA using tools such as Service Now and Intune. Accurate IT hardware management using a Configuration Management Database (CMDB) and Active Directory (AD). Skills Excellent communication and interpersonal skills, with the ability to interact effectively with customers and technical teams at all levels. Ability to work within a busy environment and can work calmly under More ❯

leader in the engineering industry, as they look to recruit a proactive and experienced Helpdesk Team Leader. This is a fantastic opportunity to lead a dynamic helpdesk team, driving service excellence and operational efficiency across the business. Main Purpose of the Role To lead and manage the Helpdesk team of two in delivering exceptional customer service to … bank holidays Free On-Site Parking Holiday Purchase Scheme Career Development Opportunities Key Responsibilities Lead, coach, and develop a team of two Helpdesk Advisors to meet performance targets and service standards Monitor daily operations and ensure efficient handling of inbound calls and emails Act as the escalation point for complex queries and technical issues Oversee fault diagnosis and job … allocation to engineers and managers Ensure all service level agreements (SLAs) are consistently met or exceeded Maintain high-quality documentation and reporting across all customer interactions Liaise with other departments to resolve issues and streamline workflows Conduct regular team meetings, performance reviews, and training sessions Drive continuous improvement initiatives and contribute to strategic planning Log and analyse customer More ❯

Do you have experience in a customer service role, helping clients solve problems and answer questions Are you looking for a position with a company that’s passionate about growth and development Would you like to be part of a team at a company that’s achieving record-breaking success? Talos360 is hiring a Customer Support Agent … ensuring they have a smooth and positive experience. If you enjoy helping people and being part of a team that values excellence, this is the role for you. Position : Customer Support Agent Location: Warrington (Easily accessible from the M62) Salary: Up to £30,000 DOE + benefits Why join Talos360? Talos360 awards include: • 1st Best Workplace in Europe … the crowd. Our people-centric culture sets us apart; we strive for results while ensuring our people are at the forefront of everything we do. The Role: As a Customer Support Agent, you will be responsible for supporting our customers that use our technology platforms including Talos ATS and Talos Engage. You will handle enquiries, requests, queries through the More ❯

IT Service Technician - Cheshire/South Manchester On behalf of our industry-leading client based in Altrincham, we are currently recruiting for a IT Service Technician. As IT Service Technician, you will provide 1st/2nd line technical support queries in a professional manner, always maintaining a high degree of customer service. The IT Service Technician will be responsible for: Deal with all queries, incidents coming through and provide solutions where possible, owning the resolution of each customer query. Prioritise incoming queries Answering calls, dealing with email requests, Face to face/at desk support, remote support for teams outside Head Office. Drive service improvements and add value to processes To carry … out routine configuration and installation of software and hardware. To provide customer service excellence, ensuring all users contacts are handled in a pleasant, helpful, and professional manner, with regular updates provided to the customer. The IT Service Technician will have the following: Office 365 Admin & Management - experience of the full suite of apps including OneDrive, Exchange, Teams More ❯

30pm. Your responsibilities day to day will be: Ensure phone answering takes priority and is answered in line with company guidelines (3 rings). Log all relevant queries on Customer Relationship Management system (Salesforce), ensure Service Level Agreements (SLA) are met and notes are kept up to date on ongoing cases. Resolve all ‘owned’ queries in line with … company guidelines/SLAs. Manage customer expectations always – quoting realistic timeframes to complete tasks. Pass any sales opportunities identified through customer conversation to the Account Manager. Ensure Salesforce and GDPR rules are adhered to in line with company requirements. Continual Improvement - Identify process or procedures, providing evidence of change details/benefits to the Line Manager. Keep up … in an admin heavy/office environment. Experience in working as part of a team Telecoms knowledge/experience in the industry is desirable Proficient in the use of Customer Service Management system – Salesforce is desirable Proficient in the use of Microsoft packages e.g. Outlook, Word, Excel The ability to prioritise tasks, with strong organisational and time management More ❯

You’ll work closely with regional teams, support IT administration tasks, and contribute to project delivery. This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies.You’ll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We’ll support you … and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving licence required) What attributes do I need Demonstrate proven IT skills. Strong customer service and communication skills Experience working to KPIs and SLAs Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including servers and storage Familiarity with cloud More ❯

want to be part of a community that values ethical excellence, this is the place where your ambition can thrive. About the Opportunity We are seeking a dynamic and customer-focused Sedond-Line IT Support Technician to join our team at our UK Head Quarters, situated at our Birchwood Park, Warrington campus and comprising approximately seven buildings (the majority … providing essential on-site support to our end-users, ensuring smooth and efficient technology operations. This role requires a proactive individual with excellent problem-solving skills, a passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Key Responsibilities Provide first-line technical support to end-users via ticketing system, drop-ins … local "hands & eyes" support for second and third-line support colleagues and external partners Assist with IT security incidents Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control/building management system (BMS) Manage stock inventory of IT equipment General ticket management, ensuring all tickets are dealt with in a More ❯

Manager - Managed IT & Telecom Services Location: Wilmslow, Manchester (Office-Based) Salary: 30,000- 40,000 base + Quarterly Bonus Structure Hours: Full-Time Our client is a leading Managed Service Provider, specialising in IT solutions and telecommunications for businesses of all sizes. With a strong reputation for delivering excellent customer service and innovative solutions, they are now … satisfaction and engagement. Build and maintain strong, ongoing relationships with existing clients through proactive communication and account reviews. Upsell and cross-sell a range of IT, telecom, and managed service solutions based on client needs. Identify opportunities for increasing account value and improving service delivery. Attend client site visits as needed to build rapport, assess needs, and strengthen … industry. Supportive and collaborative team environment. Ongoing training and career progression opportunities. How to Apply: If you're a results-driven account manager with a passion for sales and customer success, apply now with your CV and a brief cover letter outlining your relevant experience and what makes you a great fit for this role. More ❯

you: This role is responsible for a set of client accounts within a defined territory. This responsibility extends from onboarding new clients through to managing a 360-degree client service schedule, aswell as looking for growth opportunities across Barbour ABI's portfolio of products. The ultimate objective of managing these accounts is to secure the renewal of services for … the client. Key Accountabilities: Provide an unrivalled account management service to your allocated set of clients. Understand your clients and match their needs to the Barbour ABI product portfolio. Achieve monthly revenue targets on account renewals. Proactively seek growth opportunities within your portfolio of accounts. Achieve relevant KPI's Effectively manage regular client contact levels to ensure you are … log your client interactions on the CRM system. Understand and communicate regular product updates to your clients. Requirements Experience in a similar Client Services/Account Management role Excellent customer service skills and the ability to build strong and long lasting relationships with clients Determined to exceed sales targets and objectives Good objection handler Self-motivated and determined More ❯

FJA are recruiting on behalf of a leading service provider in the utilities industry for an experienced Digital Transformation Lead to strengthen their team. This role is based in Warrington. Benefits Personal Development Plan Career development opportunities Supportive company culture Competitive salary Digital Transformation Lead role: Seeking a visionary Digital Transformation Lead (DTL) to spearhead the strategic adoption and … integration of digital technologies within the Asset, Surveying & Inspection (AS&I) division. This pivotal role serves as a catalyst for change, bridging traditional field service operations with innovative digital solutions. Responsible for leading initiatives to modernise core systems, optimise workflows through automation and data analytics, and drive a cultural shift that embraces continuous transformation. Will ensure that the AS … the wider organisational objectives and overall business strategy. Digital Transformation Lead responsibilities: Define and implement a comprehensive digital transformation roadmap aligned with business objectives, focusing on enhancing field operations, service delivery, and client engagement. Identify, evaluate, and deploy digital tools and platforms (e.g., mobile workforce solutions, IoT, AI, cloud systems) to improve efficiency, accuracy, and scalability in field services. More ❯

to ensure efficiency, security and scalability. Deliver training programmes to ensure effective adoption of new systems. Oversee infrastructure, cybersecurity, data management and compliance. Manage relationships with external partners and service providers. Lead a small IT team. Required Skills and Experience: Proven experience as an IT Manager (or equivalent), including leading a team. Strong track record of developing and delivering … OTE per annum Benefits: Generous company pension Minimum 31 days holiday (including bank holidays) Life insurance Enhanced maternity/paternity Free onsite parking Friendly place to work Long-term service benefits including extra holidays and private medical insurance About ReAgent Chemical Services Limited ReAgent is a family-owned chemical manufacturer and supplier founded in 1977. We are a dynamic … ambitious, and fast-growing company with a friendly company culture. Our core values are to provide industry-leading customer service and high-quality products and ensure that everyone who works at ReAgent is happy. Just a few of the ways we do this is through open and honest communication, regular social events, and being a Living Hours and More ❯

to ensure efficiency, security and scalability. Deliver training programmes to ensure effective adoption of new systems. Oversee infrastructure, cybersecurity, data management and compliance. Manage relationships with external partners and service providers. Lead a small IT team. Required Skills and Experience: Proven experience as an IT Manager (or equivalent), including leading a team. Strong track record of developing and delivering … OTE per annum Benefits: Generous company pension Minimum 31 days’ holiday (including bank holidays) Life insurance Enhanced maternity/paternity Free onsite parking Friendly place to work Long-term service benefits including extra holidays and private medical insurance About ReAgent Chemical Services Limited ReAgent is a family-owned chemical manufacturer and supplier founded in 1977. We are a dynamic … ambitious, and fast-growing company with a friendly company culture. Our core values are to provide industry-leading customer service and high-quality products and ensure that everyone who works at ReAgent is happy. Just a few of the ways we do this is through open and honest communication, regular social events, and being a Living Hours and More ❯

to ensure efficiency, security and scalability. Deliver training programmes to ensure effective adoption of new systems. Oversee infrastructure, cybersecurity, data management and compliance. Manage relationships with external partners and service providers. Lead a small IT team. Required Skills and Experience: Proven experience as an IT Manager (or equivalent), including leading a team. Strong track record of developing and delivering … OTE per annum Benefits: Generous company pension Minimum 31 days’ holiday (including bank holidays) Life insurance Enhanced maternity/paternity Free onsite parking Friendly place to work Long-term service benefits including extra holidays and private medical insurance About ReAgent Chemical Services Limited ReAgent is a family-owned chemical manufacturer and supplier founded in 1977. We are a dynamic … ambitious, and fast-growing company with a friendly company culture. Our core values are to provide industry-leading customer service and high-quality products and ensure that everyone who works at ReAgent is happy. Just a few of the ways we do this is through open and honest communication, regular social events, and being a Living Hours and More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £25k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

engineer who loves solving problems, speaking with customers, and turning technical requirements into real-world solutions? If you're looking for a role that blends engineering expertise with consultative customer engagement, this is a brilliant place to start your career. We're looking for an enthusiastic and solution-driven Graduate Application Engineer to join our supportive and forward-thinking … team in Runcorn. If you have a passion for engineering and some experience in customer service, technical support, or internal sales, we'll help you grow into a confident technical specialist. What You'll Be Doing As a Graduate Application Engineer, you'll be at the heart of helping customers across the Oil & Gas, D fense and general … industrial manufacturing sectors find the right technical solutions for their needs. Your responsibilities will include: Preparing accurate, competitive quotations and technical proposals Interpreting customer requirements and converting them into engineering solutions Working closely with engineering, production, and project teams Providing technical input to support the external sales team Building positive, lasting relationships with customers Working across a variety of More ❯

little differently to help companies attract the very best tech talent. Today our teams operate across four global territories (UK, USA, Australia and UAE) working across our unique full-service recruitment ecosystem. We recently transitioned to a 100% employee ownership status, meaning that all employees who join our UK agency will benefit in the future as beneficiaries of the … our Chester HQ Ability to present yourself in a professional manner to prospective candidates and client An insatiable desire to push the boundaries in a quest to deliver excellent customer service Above all, ambition & pride in the quality of your output TO BE CONSIDERED: Please either apply via this advert or submit your CV directly via . More ❯

Liaise with the Warehouse team to maintain accurate stock availability and lead times. Support Marketing by ensuring promotional assets are attached to the correct products and categories. Communicate with Customer Service on product-related queries or corrections. Skills & Attributes Strong attention to detail with a methodical approach to tasks. Excellent organisational and time management skills. Good working knowledge More ❯

business opportunities from both self-initiated and company-provided leads. Building and nurturing client relationships to boost revenue. Driving new business development with existing and potential accounts. Delivering excellent customer service through effective account management. Meeting call volume targets aligned with revenue goals. Efficiently managing your sales pipeline. Establishing and maintaining relationships with new and existing accounts. Collecting … with OTE up to 45,000 (uncapped) Monday to Friday office hours, with no weekends or late nights. A holiday allowance starting at 20 days, increasing to 25 with service, plus Bank Holidays and your birthday off each year. Genuine opportunities for career progression. The ideal Business Development Executive will have: Experience in an outbound sales role such as More ❯

processes and documentation Ability to write test plans and BDD Gherkin test cases Familiarity with C#, SQL, and WebAPI testing (or willingness to learn) Excellent attention to detail and customer service focus Desirable Skills Experience with automation tools such as Appium, Selenium, or Playwright Knowledge of Jira/Zephyr Scale and Postman (or similar API tools) ISTQB qualification More ❯

Support Centre in Warrington. This is a unique opportunity to shape the trading strategy across our ecommerce and marketplace channels, optimising performance through outstanding product presentation, pricing, promotions, and customer experience. You’ll play a pivotal role in delivering best-in-class digital journeys that delight golfers and support the ambitious growth of our brand. Who We Are Our … ensuring optimised listings, availability, pricing competitiveness, and promotional performance. Partner with Digital Marketing to align traffic, search demand, and campaign activity with trading priorities. Champion improvements to the onsite customer journey, identifying and delivering opportunities across categories and seasonal peaks. Collaborate with Commercial, CRM, Retail, and Operations teams to deliver cohesive omni-channel campaigns and ensure availability and fulfilment … support trading performance. Work closely with the Head of Digital Product to prioritise ecommerce functionality and trading-enhancing features within the website roadmap. Maintain strong relationships with Finance, Customer Services, and IT/Development to support accuracy, satisfaction, and feasibility across trading initiatives. Mentor and develop a high-performing digital trading team, fostering a culture of data-led decision More ❯

To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to … tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to … applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are More ❯

be... Job Description Developing learning of suite of telecom products Fully explain features and benefits of our products. Working closely with key partners across the major networks. After-sales service to ensure customers are 100% satisfied. Obtaining additional orders or referrals from current customers. Qualifications A confident communicator who is a natural conversation starter. A strong sales background is … with the ability to think on your feet. Ability to negotiate and influence in more complex negotiations on the occasion they arise to find the best resolutions for the customer and the business Additional Information What can you expect of us? Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and More ❯

be... Job Description Developing learning of suite of telecom products Fully explain features and benefits of our products. Working closely with key partners across the major networks. After-sales service to ensure customers are 100% satisfied. Obtaining additional orders or referrals from current customers. Qualifications A confident communicator who is a natural conversation starter. A strong sales background is … with the ability to think on your feet. Ability to negotiate and influence in more complex negotiations on the occasion they arise to find the best resolutions for the customer and the business Additional Information What can you expect of us? Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and More ❯

no cold calling! Developing learning of suite of telecom products Fully explain features and benefits of our products. Working closely with key partners across the major networks. After-sales service to ensure customers are 100% satisfied. Obtaining additional orders or referrals from current customers. Qualifications A confident communicator who is a natural conversation starter. A strong sales background is … with the ability to think on your feet. Ability to negotiate and influence in more complex negotiations on the occasion they arise to find the best resolutions for the customer and the business. Additional Information Our benefits: Monthly commission scheme Pension plan Life assurance Employee fuel card scheme Electric Vehicle salary sacrifice scheme Employee assistance programme 24 hour wellness More ❯