2 of 2 Permanent Customer Service Jobs in Chorley

Have you recently worked in IT or Software Customer Support? Do you thrive in delivering excellent Customer service? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of £24,700 + overtime You will be able to build your IT career in a strong team, committed … to being "customer-centric" Enhance your IT skills But - You must be a good communicator with reasonable IT skills My client supplies EPoS and Patient Medication Record (PMR) systems for prescription and dispensing in the independent and corporate pharmacy sectors. You will receive an excellent base salary of £24,700 plus overtime (average £2,000) with a salary review … progress them quickly and efficiently. Document issues/problems and raise them to the 2nd line team. We are looking for a 1st Line IT Support Analyst with: A customer service delivery background Good general IT skills. Problem-solving attitude and aptitude. Good communication skills, both written and verbal. Good problem-solving skills. Ability to manage own workload More ❯

stakeholders to recommend IT improvements Provide third-party software advice and in-house system testing Log and resolve issues via the ticketing system with excellent communication Create and update customer documentation and knowledge base Work to any agreed SLAs Prioritise and manage multiple open tickets Establishing good working relationships with clients You will also: Take details of any problem … or service requirement from clients even if they fall outside of your remit then escalate these appropriately to the relevant team Take ownership of tickets as appropriate and continue to own the task until completed even if elements of the work are delegated to others At times, may be required to work out of the Office, at Client sites … clients (up to senior management levels, using appropriate and professional language) Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practices Must follow all integrated ISO More ❯