1 to 25 of 53 Permanent Customer Engagement Jobs in the City of London

combine deep industry expertise with leading technology capabilities to deliver practical solutions that create sustainable value. We help clients address complex business challenges across customer engagement, digital transformation, data and AI, ERP modernisation, sustainability, supply chain and enterprise architecture. Within the UK, BearingPoint has a growing Microsoft practice … delivering business transformation through Microsoft Business Applications, Power Platform, Azure, Microsoft 365 and AI solutions. We work closely with Microsoft to help organisations modernise customer engagement, service operations, employee experience and business processes using Dynamics 365 and Microsoft Copilot. Our Microsoft Business Applications Practice The BearingPoint Microsoft Business ...

successful financial metrics for the business through technical and services engagements with the customer. Solution owner supporting the creation and execution of a customer’s requirements based on their desired business outcome. Creation of documentation based on your technical design that delivers against the customer’s business needs … with high-performance computing (HPC) and accelerated compute specialist knowledge to lead business outcome engagements from start to finish on opportunities from proactive sales engagement with aligned account owners. They focus on research and education, life sciences, and public sector and sovereign customers. In these sectors, compute capacity directly ...

strategic partner to our clients and operate as a boutique-style community of inspired and passionate experts, focused on innovation, collaboration and customer success. Our UK Microsoft practice helps organisations turn business needs into tangible technology outcomes using Dynamics 365, Power Platform, Microsoft Copilot, Azure and the wider Microsoft … Microsoft team. This is a hands-on, client-facing role focused on the design, development, integration, deployment and support of Microsoft Dynamics 365 Customer Engagement, Power Platform and Copilot solutions. The successful candidate will combine strong engineering capability with consulting skills and disciplined software delivery. They will work ...

About Our Team The Customer Enablement and Implementation Team are part of Elsevier’s Clinical Solutions Customer Success organization, dedicated to delivering exceptional customer experiences across the full product lifecycle. We partner closely with healthcare organizations to ensure successful onboarding, implementation, and long-term adoption of Elsevier … highly collaborative, solutions-oriented, and committed to continuous improvement. We focus on driving measurable value for our customers through effective project execution, strong stakeholder engagement, and optimized product utilization, ultimately supporting improved clinical and operational outcomes. About the Role The Implementation Analyst is responsible for leading and executing ...

speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. The Customer Success Manager is responsible for the proactive engagement, retention, and ongoing success of a portfolio of mid-tail customer accounts, aligned … customer outcomes, adoption, and renewal readiness. The role combines customer engagement and advocacy, risk management, and outcome-based success planning, while working collaboratively across internal teams to drive retention, value realisation, and a high-quality customer experience. What Success Looks Like Mid-tier accounts kept healthy ...

focus on growing their business. To support its continued growth, WWG is delivering a strategic transformation programme to unify its Microsoft Dynamics 365 Customer Engagement (D365 CE) capability across Sales and Customer Service alongside its custom build client/worker portal. This is a hybrid Product Owner … Minimum 10 years experience as a Business Analyst and/or Product Owner, with at least 7 years focused specifically on Microsoft Dynamics 365 Customer Engagement implementations. Demonstrable experience acting as Product Owner, or performing Product Ownership responsibilities, on D365 CE delivery programmes, including backlog ownership, roadmap communication ...

Oracle CX Solution Architect Job Type: Permanent Location: London Working Hours: 40 hours per week (Full-time) Are you looking to lead large-scale customer experience transformation programs using Oracle CX Cloud technologies? We have an exciting opportunity for you - Oracle CX Solution Architect ! Careers at TCS: It Means … data platforms. Contribute to transformative projects within a global financial services environment. Design secure, scalable, and resilient solutions that support critical business operations and customer trust. The Role As an Oracle CX Solution Architect , you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning ...

Knowledge Management, Innovation, Operations and Technology teams. You will use workflow adoption and usage data to identify barriers and expansion opportunities, demonstrate measurable customer value, and take ownership of progressing customers from initial engagement and activation through to sustained workflow usage across teams and tax disciplines. You will … partner with Customer Success, Account Management, Tolley Product Development and Tax technical content teams to turn customer needs into working solutions. You'll also play an important role in helping us learn from the field: identifying repeatable patterns, surfacing product opportunities and shaping how AI‐enabled tax workflows ...

business teams to deliver successful outcomes. Manage project plans, risks, budgets, dependencies, and implementation activities. Support the introduction of new payment methods, technologies, and customer experiences. Translate business requirements into detailed technical and functional specifications. Work closely with business, technology, security, and supplier teams to define solution architectures. Evaluate … recommend technology solutions that align with business strategy. Ensure solutions meet operational, security, compliance, and scalability requirements. Own and manage two customer-facing mobile applications from a payment and technology perspective. Manage technical requirements and integrations for two loyalty platforms. Ensure seamless interaction between payment, loyalty, and customer ...

Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. A unique opportunity to join Luminance’s growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including … maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands ...

will: Design end-to-end Microsoft Dynamics 365 solutions aligned with business and technology strategy. Lead architecture across D365 applications such as Finance & Operations, Customer Engagement, Sales, Customer Service and Supply Chain, as relevant. Define integration, data migration, security and extensibility strategies. Leverage Power Platform, Dataverse, Azure ...

coordinating technical validation, and ensuring every deal is accurately documented and seamlessly handed over for implementation. This role is ideal for someone who enjoys customer engagement, coordinating multiple stakeholders and translating technical solutions into clear business value. While you’ll develop a strong understanding of our AI platform … sales cycle. Lead discovery sessions and workshops to understand customers' operational challenges, technical environments and commercial objectives, translating these into well-qualified opportunities. Scope customer environments, validate technical requirements and produce proposals, statements of work and commercial documentation that clearly define customer requirements and implementation scope. Own customer ...

where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job summary At CDW, we deliver customer outcomes through deep technical expertise, trusted relationships, and a strong services-led approach. The Senior Network Architect operates as a senior presale overlay within … Secure Networks practice, responsible for shaping, designing, and leading complex network and security solutions aligned to customer business outcomes. This role translates business requirements into high-level architectures, drives solution strategy across multi-vendor environments, and leads engagements from early discovery through to proposal and handover to delivery. ...

within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world … future of AI, and you are the future of Salesforce.The ExperienceThe Value Activation Consultant/Senior Consultant sits at the intersection of customer engagement and platform innovation, based in London. This role owns the roadmap and feature lifecycle for scalable Agentforce process \"Blueprints,\" partnering with customer-facing ...

will partner with our sales, product, and engineering teams to deliver compelling, value-driven demonstrations and technical presentations. You will be responsible for understanding customer needs, positioning our solutions effectively, and driving engagement with prospects and partners. You will also collaborate closely with the product team to establish … continuous feedback loop, aligning current product functionality, upcoming feature releases, and customer requirements to drive product improvements. This role requires a blend of technical expertise, consultative skills, and business acumen to help prospects and customers understand how our platform can solve their unique challenges. Responsibilities: Leading discovery sessions ...

their growth ambitions. By combining industry‐leading talent, proven methodologies, and strategic ecosystem partnerships, Accenture Edge enables organizations to reinvent how they operate, enhance customer experiences, and create sustainable value in an increasingly AI‐driven world. To learn more about Accenture Edge, visit: Accenture Edge | Built for Your Scale … such as Google Chronicle Security Operations (SIEM/SOAR), Mandiant, and Security Command Center. Marketing Intelligence & Personalization: Build data-driven marketing solutions by unifying customer data from multiple sources into Google Cloud. Leverage BigQuery and Vertex AI to develop predictive audience segments and enable hyper-personalized customer experiences ...

Microsoft Dynamics 365 & Power Platform Leadership Own the enterprise architecture for Dynamics 365 CRM and Power Platform adoption. Guide architecture across Dynamics 365 Sales, Customer Service, Customer Insights, Dataverse, Power Apps, Power Automate, Power Pages and Copilot Studio. Lead decisions on configure, extend, integrate, build or retire. Maximise … record, master-data and data-responsibility boundaries. Data, AI & Analytics Architecture Define data architecture across Dataverse, enterprise data platforms, reporting and analytics services. Support customer, reference and master-data strategies, including quality, lineage, retention and access. Evaluate Microsoft Fabric, Power BI, Azure AI, Copilot and agent capabilities within ...

Working across Product, Engineering, Design, Commercial and Operations teams, the role holder will define a joined-up content strategy, prioritise investment and drive measurable customer, colleague and business outcomes. The successful candidate will combine strong product leadership, commercial awareness and technical curiosity, with experience applying data, insight and emerging … technologies, including AI, to solve meaningful customer and colleague problems. What I need to do Define and deliver the vision, strategy and roadmap for Argos Content Experiences. Own the end-to-end content ecosystem, connecting colleague tools with customer-facing experiences across web, app and stores. Lead product ...

Africa, and several other regional offices globally. Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled professionals from every continent, are the backbone of the company. Their hard work and dedication … Compliance, Brokerage, Operations, Sales, Marketing, Affiliates, and other key stakeholders to deliver products from concept to market. Define and prioritize product features based on customer needs, regulatory requirements, technical feasibility, and business objectives. Work closely with exchanges, market data providers, clearing brokers, custodians, and technology vendors to enhance ...

build, and scale modern digital commerce ecosystems — embedding Generative AI and Agentic AI into commerce to enable real-time personalisation, autonomous merchandising, and intelligent customer engagement at scale. As customer journeys evolve beyond traditional websites and apps toward AI-mediated discovery, conversational interfaces, and intelligent agents, Consumer … through to delivery and value realisation Strong understanding of digital commerce strategy and platforms — including how commerce ecosystems connect with search, content, data, and customer technology to drive discovery, conversion, and loyalty Experience leading and developing multi‐disciplinary teams across strategy, technology, and experience disciplines in a consulting ...

structures to visualise performance trends. Leverage a range of tools (Adobe Analytics, ContentSquare, NPS Analysis) to deep dive into, and contextualise, broader platform performance & customer experience improvements. Undertake website tagging & debugging audits, ensuring & improving accuracy of performance reporting & insights delivered. Provide ongoing insight reporting throughout the year, identifying eCommerce … optimisations & efficiencies. Assorted additional client projects Own performance reporting of an owned retail platform, providing monthly & quarterly insights packages & uncovering engagement trends across platform functionality & audience groups. Associated analytics support of Social & Influencer Campaign Reporting, alongside broader exposure & engagement of other projects (including Media Mix Modelling, Regression Analysis ...

means for AVEVA, our customers and our stakeholders. Responsible deployment is core to AVEVA's Industrial AI agenda, and this role will balance external engagement with internal governance. Externally, you will work with customers, industry bodies, standards organisations, and public sector stakeholders to shape practical governance and accountability approaches … with our Product, Enterprise IT, Security, Sustainability, Legal, Risk and Talent and Learning teams, while remaining accountable for responsible deployment in policy design, stakeholder engagement, and enterprise learning enablement. Key Responsibilities Responsible AI Governance, Operationalisation & Enablement Responsible AI principles and guidance: Translate AVEVA's Responsible AI Principles into practical ...

build, and scale modern digital commerce ecosystems, embedding Generative AI and Agentic AI into commerce to enable real‐time personalisation, autonomous merchandising and intelligent customer engagement at scale. We are entering an exciting era of agentic commerce, where new AI channels, AI agents and enhanced customer experiences … commerce transformation roles. Strong experience defining and delivering commerce strategy and transformation programmes for large organisations. Deep understanding of digital commerce ecosystems, including customer journeys, operating models, commercial performance drivers and technology enablement. Experience leading client teams and managing senior stakeholder relationships across business and technology functions. Strong understanding ...

Growth team: a cross-functional team of engineers, Product Owner, designer and business owners focused on Journey 1 - from onboarding through to a customer’s first arrears point. Growth owns the customer and commercial journey end to end, plus the single-writer services behind it. You’ll work … onboarding funnel conversion, utilisation, app reliability and onboarding fraud/ID-failure rates. This is a hands‐on product engineering role. You’ll build customer-facing journeys across app, web and backend services, improve onboarding and engagement, and help the team make better product decisions through technical options ...

seeking an experienced Software Engineer to join a high-performing engineering team responsible for developing the digital platforms that support client onboarding and engagement across Europe. This is an excellent opportunity to work on business-critical digital products that directly contribute to client growth and customer experience. … part of a mature, globally distributed engineering function delivering seamless digital journeys from initial customer engagement through to onboarding and account activation. Working within a collaborative product-led environment, you'll help build and enhance modern cloud-native applications while leveraging the latest AI-assisted development tools. ...