1 to 25 of 35 Permanent Customer Engagement Jobs in the City of London

us at www.monotype.com. Who do we need? As the first point of contact with prospective customers, the Associate Mid Market Sales Representative has full responsibility for delivering a positive customer experience that will set the stage for continued engagement and growing interest in Monotype’s type, technology, and expertise. The Associate Mid Market Sales Representative will interact with … technologies. This individual will have responsibility for a set of personal goals that may include revenue targets, conversions from lead to opportunity, trial commitments, etc. Integrity, exceptional communication and customer engagement skills, hard work, a flexible mindset open to learning and adapting, and an internal drive to succeed are foundational in the success of this role. Another important … follow-up. Cold-call prospects generated from internal marketing programs, or accounts identified for Inside Sales coverage. Support field Account Managers with contracts and other administrative tasks. Answer existing customer queries and spot opportunities for future sales. Set up and deliver sales presentations, product/service demonstrations and other sales engagements. Retrieve customer feedback and share insights of More ❯

us at www.monotype.com. Who do we need? As the first point of contact with prospective customers, the Associate Mid Market Sales Representative has full responsibility for delivering a positive customer experience that will set the stage for continued engagement and growing interest in Monotype’s type, technology, and expertise. The Associate Mid Market Sales Representative will interact with … technologies. This individual will have responsibility for a set of personal goals that may include revenue targets, conversions from lead to opportunity, trial commitments, etc. Integrity, exceptional communication and customer engagement skills, hard work, a flexible mindset open to learning and adapting, and an internal drive to succeed are foundational in the success of this role. Another important … follow-up. Cold-call prospects generated from internal marketing programs, or accounts identified for Inside Sales coverage. Support field Account Managers with contracts and other administrative tasks. Answer existing customer queries and spot opportunities for future sales. Set up and deliver sales presentations, product/service demonstrations and other sales engagements. Retrieve customer feedback and share insights of More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with … a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with … a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

hybrid working. The role Reporting directly to the Sales Director and liaising closely with your colleagues in the UK and globally, you’ll be focused on expanding our EMEA customer base by identifying and winning new business customers. Duties: Driving new business opportunities within the EMEA region and securing contracts with new customers against your targets Driving the entire … sales cycle from initial customer engagement to close Managing pipeline coverage to generate own leads in addition to those provided through daily prospecting via email, LinkedIn and phone Consulting with prospects about business challenges and requirements around cybersecurity Maintaining a high level of relevant domain knowledge and having meaningful conversations with prospects Drafting and delivering winning proposals, working … with our technical team where required to address customer requirements Reporting on sales activity and ensuring the CRM (Salesforce) is maintained daily with new business activity, keeping detailed notes on prospect and customer interactions Providing feedback and ideas on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation Conducting all sales activities with More ❯

hybrid working. The role Reporting directly to the Sales Director and liaising closely with your colleagues in the UK and globally, you’ll be focused on expanding our EMEA customer base by identifying and winning new business customers. Duties: Driving new business opportunities within the EMEA region and securing contracts with new customers against your targets Driving the entire … sales cycle from initial customer engagement to close Managing pipeline coverage to generate own leads in addition to those provided through daily prospecting via email, LinkedIn and phone Consulting with prospects about business challenges and requirements around cybersecurity Maintaining a high level of relevant domain knowledge and having meaningful conversations with prospects Drafting and delivering winning proposals, working … with our technical team where required to address customer requirements Reporting on sales activity and ensuring the CRM (Salesforce) is maintained daily with new business activity, keeping detailed notes on prospect and customer interactions Providing feedback and ideas on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation Conducting all sales activities with More ❯

team. The GST brings together four key disciplines to build brands and shape the healthcare environment from as early as pipeline development through to loss of exclusivity: Medical Strategy, Engagement Strategy, Brand Strategy, and Medical Consulting. This role sits with the Engagement Strategy team and our European Hub. About the Position Title: Strategy Director (Digital) Reports to: Head … of Engagement Strategy Location : Can be based either in our London or Manchester office (hybrid) This role requires someone with experience either working within a dedicated heath agency or managing pharma clients. Where you shine As Strategy Director, you will quarterback a human-centered approach to translating human empathy and an understanding of the world into meaningful and impactful … experiences. We work to anticipate emerging opportunities at the intersection of people, culture, technology and business, identifying where to play and how to win for our clients. As Senior Engagement Strategist, you will lead by understanding the root of client business challenges, framing problems in unexpected ways, and providing inspiration and clarity through thought leadership. Engagement strategy is More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

new business by chat, phone and/or email. Often the first point of contact with prospective customers, the Business Development Representative has full responsibility for delivering a positive customer experience that will set the stage for continued engagement and growing interest in Monotype’s fonts, technology, and expertise. The Business Development Representative will interact with prospective customers … via telephone, email and online chat. Leads result from direct customer requests for quote or licensing information; marketing qualification based on lead scoring process; or others identified through marketing programs and/or prospect’s behaviour. This individual will have responsibility for a set of personal goals that may include appointments, trial commitments, etc... Integrity, exceptional communication and customer engagement skills, hard work, a flexible mindset open to learning and adapting, and an internal drive to succeed are foundational in the success of this role. What you’ll be doing : Manage inbound sales requests received via web, email, and phone. Outbound prospecting to build pipeline for Inside Sales Team. Ensure efficient lead routing to appropriate sales teams. More ❯

new business by chat, phone and/or email. Often the first point of contact with prospective customers, the Business Development Representative has full responsibility for delivering a positive customer experience that will set the stage for continued engagement and growing interest in Monotype’s fonts, technology, and expertise. The Business Development Representative will interact with prospective customers … via telephone, email and online chat. Leads result from direct customer requests for quote or licensing information; marketing qualification based on lead scoring process; or others identified through marketing programs and/or prospect’s behaviour. This individual will have responsibility for a set of personal goals that may include appointments, trial commitments, etc... Integrity, exceptional communication and customer engagement skills, hard work, a flexible mindset open to learning and adapting, and an internal drive to succeed are foundational in the success of this role. What you’ll be doing : Manage inbound sales requests received via web, email, and phone. Outbound prospecting to build pipeline for Inside Sales Team. Ensure efficient lead routing to appropriate sales teams. More ❯

directly impact millions of readers. This team sits at the heart of one of the UK’s most recognised digital brands – supporting marketing, CRM, and promotional initiatives that drive customer engagement and loyalty. The Role You’ll be joining a lean but high-performing analytics team, working end-to-end on projects that span campaign analysis, customer … be dissecting redemption rates on holiday promotions, the next helping shape registration strategy as the brand pivots towards logged-in users. Key Responsibilities Use SQL (BigQuery) to analyse large customer and campaign datasets Deliver actionable insights to teams across CRM, marketing, audience, and UX Build dashboards and visualisations (ideally Tableau, but flexible) Take ownership of stakeholder relationships and communicate … and track KPIs for new content and subscription offerings Working with third-party data from promotions and offers About You 2–3 years' experience in an analytics role (ideally customer or marketing analytics) SQL skills & BigQuery experience Confident communicator who can manage stakeholder expectations and project timelines Comfortable working in a fast-paced environment Experience with data visualisation tools More ❯

directly impact millions of readers. This team sits at the heart of one of the UK’s most recognised digital brands – supporting marketing, CRM, and promotional initiatives that drive customer engagement and loyalty. The Role You’ll be joining a lean but high-performing analytics team, working end-to-end on projects that span campaign analysis, customer … be dissecting redemption rates on holiday promotions, the next helping shape registration strategy as the brand pivots towards logged-in users. Key Responsibilities Use SQL (BigQuery) to analyse large customer and campaign datasets Deliver actionable insights to teams across CRM, marketing, audience, and UX Build dashboards and visualisations (ideally Tableau, but flexible) Take ownership of stakeholder relationships and communicate … and track KPIs for new content and subscription offerings Working with third-party data from promotions and offers About You 2–3 years' experience in an analytics role (ideally customer or marketing analytics) SQL skills & BigQuery experience Confident communicator who can manage stakeholder expectations and project timelines Comfortable working in a fast-paced environment Experience with data visualisation tools More ❯

promotional plans to deliver against sales KPI’s (revenue & volume). Obtain trust and foster deep relationships with key decision makers to increase brand consideration. Manage day-to-day customer engagement, resolve challenges and ensure business continuity. Regularly report on sales progress and account development including key actions to drive sales. Acquire a systematic understanding of partners ongoing More ❯

promotional plans to deliver against sales KPI’s (revenue & volume). Obtain trust and foster deep relationships with key decision makers to increase brand consideration. Manage day-to-day customer engagement, resolve challenges and ensure business continuity. Regularly report on sales progress and account development including key actions to drive sales. Acquire a systematic understanding of partners ongoing More ❯

will act as a strategic and trusted advisor to enterprise clients, helping them unlock the full potential of Uniphore’s AI platform. You’ll drive solutioning and innovation across customer engagements, turning complex business challenges into AI-powered opportunities. Key Responsibilities Lead technical discovery sessions to understand client objectives, data environments, and AI readiness. Design and deliver impactful AI …/LLM-powered solutions aligned with customer goals and industry best practices. Translate technical capabilities—particularly around Generative AI and LLMs and Uniphore’s Platform—into compelling business outcomes. Partner closely with Sales, Product, and Engineering teams to ensure scalable, client-centric solutions. Continuously monitor AI advancements and translate insights into strategic recommendations. Support customer enablement through workshops … Acumen Ability to contextualize solutions within specific industries (e.g., telecom, BFSI, healthcare). Experience aligning AI use cases to measurable business value (e.g., cost savings, efficiency, CX improvement). Customer-Facing Skills Exceptional communication and storytelling abilities—comfortable with both C-level conversations and deep-dive technical workshops. Strong documentation and presentation skills, with a knack for simplifying complex More ❯

will act as a strategic and trusted advisor to enterprise clients, helping them unlock the full potential of Uniphore’s AI platform. You’ll drive solutioning and innovation across customer engagements, turning complex business challenges into AI-powered opportunities. Key Responsibilities Lead technical discovery sessions to understand client objectives, data environments, and AI readiness. Design and deliver impactful AI …/LLM-powered solutions aligned with customer goals and industry best practices. Translate technical capabilities—particularly around Generative AI and LLMs and Uniphore’s Platform—into compelling business outcomes. Partner closely with Sales, Product, and Engineering teams to ensure scalable, client-centric solutions. Continuously monitor AI advancements and translate insights into strategic recommendations. Support customer enablement through workshops … Acumen Ability to contextualize solutions within specific industries (e.g., telecom, BFSI, healthcare). Experience aligning AI use cases to measurable business value (e.g., cost savings, efficiency, CX improvement). Customer-Facing Skills Exceptional communication and storytelling abilities—comfortable with both C-level conversations and deep-dive technical workshops. Strong documentation and presentation skills, with a knack for simplifying complex More ❯

events business, recognised for delivering world-class exhibitions, conferences, and live experiences. With a strong commitment to digital transformation, it is investing heavily in its data strategy to enhance customer engagement, streamline operations, and unlock new commercial opportunities. The Role The organisation is seeking an experienced Data Project Manager to lead the delivery of data and system integration More ❯

events business, recognised for delivering world-class exhibitions, conferences, and live experiences. With a strong commitment to digital transformation, it is investing heavily in its data strategy to enhance customer engagement, streamline operations, and unlock new commercial opportunities. The Role The organisation is seeking an experienced Data Project Manager to lead the delivery of data and system integration More ❯

ExploitDB, Cobalt Strike, Empire, Mimikatz. Hands-on experience with Web App Tools e.g., Burp Suite, ZAP, Nikto, SQLmap. Knowledge of Cloud Tools e.g., ScoutSuite, CloudSploit, Pacu. Desirable skills: Exceptional Customer engagement and reporting skills. Proven use of modern security tooling in real-world projects. Experience in agile delivery teams and cross-functional collaboration. Exceptional analytical, problem-solving, and More ❯

ExploitDB, Cobalt Strike, Empire, Mimikatz. Hands-on experience with Web App Tools e.g., Burp Suite, ZAP, Nikto, SQLmap. Knowledge of Cloud Tools e.g., ScoutSuite, CloudSploit, Pacu. Desirable skills: Exceptional Customer engagement and reporting skills. Proven use of modern security tooling in real-world projects. Experience in agile delivery teams and cross-functional collaboration. Exceptional analytical, problem-solving, and More ❯

guide deployment efforts, ensure seamless integration within client environments, and craft sustainable, scalable system architectures. You will also play a key role in setting the strategic direction of our customer engagements, providing technical leadership, and driving innovation in the application of our Gen AI platform. We are looking for a professional with a strong grasp of system architecture, particularly More ❯

guide deployment efforts, ensure seamless integration within client environments, and craft sustainable, scalable system architectures. You will also play a key role in setting the strategic direction of our customer engagements, providing technical leadership, and driving innovation in the application of our Gen AI platform. We are looking for a professional with a strong grasp of system architecture, particularly More ❯

user requirements, compliance, and technical feasibility. Contribute to solution architecture discussions and feature requests with product teams. Minimum Qualifications: Operations management Technical acumen Domain expertise Opportunity and pipeline management Customer engagement Situational leadership Systems thinking Stakeholder management Project management Industry knowledge Consultative skills Team management Problem-solving More ❯

user requirements, compliance, and technical feasibility. Contribute to solution architecture discussions and feature requests with product teams. Minimum Qualifications: Operations management Technical acumen Domain expertise Opportunity and pipeline management Customer engagement Situational leadership Systems thinking Stakeholder management Project management Industry knowledge Consultative skills Team management Problem-solving More ❯

scale opportunities across the region. Regional Development – Shape the go-to-market in UK&I Channel Relationships – Build trusted relationships with local partners to increase coverage and accelerate deals. Customer Engagement – Establish credibility with senior executives and stakeholders, positioning solutions as strategic to their objectives. Sales Discipline – Deliver accurate forecasts, maintain strong pipeline coverage, and manage activity in More ❯