1 to 25 of 51 Permanent Service Management Jobs in the City of London

Cyber Service Integration Manager This is a new and exclusive opportunity for a Cyber Service Integration Manager to join the thriving Cyber team in this thriving investment bank as they grow their Service Integration Manager - Cyber team Role details Title: Service Integration Manager - Cyber Salary … Focus of the role: the first-line service-management framework for Cyber services Location: London City and home working hybrid (50/50%) The Cyber Service Integration Manager is responsible for owning and operating the first-line service-management framework for Cyber services supporting EMEA ...

Cyber Security Service Integration Manager This is a new and exclusive opportunity for a Cyber Service Integration Manager to join the thriving Cyber team in this thriving investment bank as they grow their Service Integration Manager - Cyber team Role details Title: Service Integration Manager - Cyber Salary … Focus of the role: the first-line service-management framework for Cyber services Location: London City and home working hybrid (50/50%) The Cyber Service Integration Manager is responsible for owning and operating the first-line service-management framework for Cyber services supporting EMEA ...

Wide Hybrid | Permanent | £75,000-£90,000 + Bonus + Benefits Have you designed case management, service operations or customer workflows on ServiceNow, and want to help shape a new practice from the ground up? A major global transformation consultancy is building a dedicated ServiceNow CRM and Customer … have real input into all of it. You'll do that alongside client work that runs end to end: getting into a client's service operations, designing a better operating model and building the business case, then staying with the programme through delivery to make sure what gets built ...

your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. IT Infrastructure EUC & Collaboration Service Manager Accountable for the end-to-end quality, availability and user experience of Infrastructure, End User Computing (EUC) and Collaboration services delivered through outsourced … service providers. Act as the retained service management lead, translating business requirements into service outcomes and holding providers accountable for contractual delivery, operational controls and continuous improvement. Work across a global organisation covering the UK, Europe, AsiaPac and US, partnering with business units, Service Desk ...

driving customer satisfaction and long-term success. Experience collaborating closely with development and testing teams in a continuous integration methodology to successfully bring additional service components into production and ensure their ongoing commercial success, is essential. The ideal candidate will possess a passion for technology, a drive for customer … collaborative, and positive attitude. We promise to invest in you and help give you the platform for continuous learning and development. Come Join Us. Service Delivery Management Take ownership for the effective delivery of commercially successful engagements within an ITIL and DevOps services framework. Oversee ...

Service Management Consultant Location: London/Manchester Salary: Competitive salary and package dependent on experience Career Level: Specialist or Associate Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across … communities in which we work and live. It is personal to all of us." – Julie Sweet, Accenture CEO. Accenture’s End user experience and Service Management group consists of leading professionals who combine business and industry knowledge with technology expertise, to deliver solutions for implementing an engaged ...

both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights, and analytics. This role … sits within the Technology department reporting to the Global IT Service Manager. Technology is central to the success of our organisation. The 290+ strong global Technology Department and delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. The key priority for this role is strong operational IAM service leadership and ownership within a live … environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation. UK-wide - based from nearest ...

Service Delivery Manager Location: Newcastle Salary: £60,000 per annum Working Pattern: Hybrid (3 days per week onsite) Security Clearance: Active Security Clearance preferred, or eligibility to obtain UK Government Security Clearance is essential About the Role We are seeking an experienced Service Delivery Manager to join … growing technology team supporting critical NHS and Public Sector programmes. This is an exciting opportunity to take ownership of service delivery across complex environments, ensuring high-quality outcomes for clients while driving continuous improvement and operational excellence. You'll work closely with technical teams, business stakeholders, and end clients ...

Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. IT Infrastructure Core Service Manager This role forms part of a distributed, global infrastructure team responsible for the availability, security, resilience and support of hybrid on-premises … cloud infrastructure, with proactive monitoring, automation and lifecycle management. Manage the outsourced managed service provider (MSP) delivering core infrastructure and cloud services, including cloud platforms, data centre hosting, compute, storage, virtualisation, identity, networking, monitoring, backup and recovery. Retain internal ownership of service outcomes, priorities, risks and escalations ...

technology issues across the business. This role provides operational leadership to the IT Support team, acting as a senior technical escalation point while ensuring service excellence, process compliance, and continuous improvement initiatives are successfully delivered. Working closely with IT management, business stakeholders, and technology teams, the IT Support … Team Lead manages support operations, monitors service performance, coaches and develops team members, and ensures support services align with business needs and service level commitments. The role combines technical expertise, people leadership, customer service excellence, and operational management to deliver dependable workplace technology services. Location: Milton ...

proportionate, risk-based compliance rather than process for its own sake. * Support the continued development and adoption of change within Halo and other relevant service management tooling, including workflow, reporting and automation opportunities. * Monitor change outcomes and complete post-implementation reviews where required, ensuring failed or problematic changes … result in clear learning, ownership and follow-up actions. IT Change Analyst Knowledge, Sills and Experience: * Relevant experience in change, release, service delivery, project coordination or IT service management within a medium to large organisation. * Good working knowledge of ITIL 4 change enablement and related incident, problem ...

Accenture in London/Manchester is seeking a Service Management Consultant to shape and deliver end-to-end service management solutions. You will work across the lifecycle—from strategy to design, delivery and continual improvement—ensuring IT services align with business goals and drive value. … role requires ITIL certifications, SIAM expertise, and hands-on ITSM tool experience, with a focus on CMDB and service catalogue design. #J-18808-Ljbffr ...

responsible for ensuring the teams are meeting on a regular basis and that team/department collaboration takes place where required. KEY INTERFACES Vendor Management Portfolio Team Service Desk Team Managed Services Director Operations Managers Senior Leads 2nd/3rd Line Support Teams Project Management PS Teams … RESPONSIBILITIES Manage, develop and mentor Senior Leads within the Services department Undertake proactive activities such as checking/monitoring of the service desk function Be part of the Management On-Call Rota Be a point of contact/escalation and understand work practices for the Service Desk ...

Incident Management Lead - London Role Overview Reporting to the Regional Head of Operations, Incident Management Leads will take direct accountability for running active incidents. Around this work, they will be responsible for designing and continuous improvement of the incident management process, tooling configuration, trend and insight analysis … training employees across Sokin to ensure visibility and correct use of the incident management process. Key Responsibilities Accountable for the active raising and management of incidents Adherence, feedback and updates to the incident management process and framework High-level familiarity of the Sokin platform (product areas ...

CSMs play a uniquely influential and high‐profile role. You will act as a critical friend, sitting at the centre of customer relationships providing service insight, strategic planning and working closely with senior leaders to turn IT from a cost into an enabler for our clients’ missions. You will … presentation skills in a team that values curiosity, ownership and customer advocacy. Why is this role exciting? This is not a traditional account management role. It is an opportunity to become a genuine strategic partner to customers who rely on technology to deliver important work every day. You will ...

CSMs play a uniquely influential and high-profile role. You will act as a critical friend, sitting at the centre of customer relationships providing service insight, strategic planning and working closely with senior leaders to turn IT from a cost into an enabler for our clients’ missions. You will … presentation skills in a team that values curiosity, ownership and customer advocacy. Why is this role exciting? This is not a traditional account management role. It is an opportunity to become a genuine strategic partner to customers who rely on technology to deliver important work every day. You will ...

Purpose of Role looking for a highly experienced PKI Security Engineer to lead the design, implementation and phased rollout of a Certificate Lifecycle Management (CLM) platform across EMEA. This will establish automated certificate discovery and lifecycle controls, integrate the platform with enterprise PKI and technology services, and progressively support … approval, issuance, deployment, renewal, revocation and decommissioning using ACME, SCEP, EST, APIs, agents and native connectors where appropriate. Design CLM architecture, trust boundaries, RBAC, service accounts, resilient components, security controls & operating processes aligned with our standards and change governance. Plan discovery and onboarding waves with application, infrastructure and entity ...

planning, scheduling, and coordination of releases and implementations cross our IT landscape. The IT Release Analyst will work closely with delivery teams, change enablement, service management, and business stakeholders to ensure that IT releases are implemented smoothly, with minimal disruption, and in alignment with ITIL 4 best practices. … release cycle to ensure successful and timely delivery * Work closely with IT and PMO teams to encourage adoption of the release management processes and to ensure compliance * Ensure all IT teams adhere to the Release management processes & maintain quality checks * Work with IT Change and Release manager ...

seeking an experienced Messaging & Collaboration Lead to manage, support, and enhance the organization's messaging, collaboration, device management, and identity management platforms. The ideal candidate will possess strong expertise in Microsoft 365 , Intune , Okta , Proofpoint , SharePoint Online , and MDM solutions , ensuring secure, reliable, and efficient end-user collaboration … maintain messaging and collaboration solutions to ensure high availability and performance. Manage mail flow, email security, retention, archiving, and compliance policies. Endpoint & Mobility Management Manage and support Microsoft Intune and Mobile Device Management (MDM) solutions. Configure device compliance, application deployment, conditional access, and endpoint security policies. Ensure secure ...

longstanding clients who have a fantastic reputation as a global digital transformation partner, customer experience specialist and provider of complex unified communications and network service solutions. This is a fantastic opportunity to join the business as the Operations Manager where you will be responsible for a managing a team … business. Responsibilities Manage, develop and mentor Senior Leads within the Services department Undertake proactive activities such as checking/monitoring of the service desk function Be part of the Management On-Call Rota Be a point of contact/escalation and understand work practices for the Service ...

Title IT Asset Management Coordinator Job Description Summary Job Description The IT Asset Management Coordinator will be required to assist in the end-to-end oversight and deployment of IT hardware and software assets across their entire lifecycle. This role ensures the company maintains accurate asset records, aligns … software assets, including procurement, deployment, tracking, maintenance, refresh, and retirement. Maintain accurate asset records across systems such as Workday, Intune, SCCM, and other asset management platforms, ensuring inventory data remains up to date and audit-ready. Coordinate equipment provisioning for new hires, internal movers, and leavers, ensuring employees have ...

role Position Digital Technology Director Contract type Permanent/Full Time Reporting to Executive Management Location London Overview of role The Digital Technology Director is pivotal in steering the company through an extensive digital transformation and establishing a long-term technology strategy to meet the growing demands … Director will lead a dedicated technology leadership team (Head of Systems & Architecture, Head of Projects, Head of Data), manage relationships with third-party IT service providers and major software vendors, and oversee the deployment of various digital solutions. The role demands a leader who is not only technically exceptional ...

global financial technology company supporting many of the world's leading financial institutions. We are looking for an experienced, technically capable Senior Service Analyst to join our global Service team. This is a hands-on role combining technical investigation, incident ownership, customer communication and mentoring. Working within … Service queue, you will take the lead on more complex and high-priority issues, acting as an escalation point for the wider Service team. You will work closely with Product, Engineering and Operations teams to drive issues through to resolution, build product expertise, and help improve the Service ...

Analytics & AI Define the Group's data strategy, establishing appropriate standards for data governance, quality, ownership and accessibility. Improve the availability and consistency of management information across business functions and international entities. Promote the use of analytics and business intelligence to support strategic and operational decision‐making. Identify opportunities … apply artificial intelligence and automation to improve productivity and streamline business processes. Establish appropriate governance, security and risk‐management principles for the adoption of emerging technologies. Ensure that data and digital capabilities can scale alongside the organisation's international development. 5. Cybersecurity, Infrastructure & IT Governance Oversee the Group ...