4 of 4 Permanent Customer Experience Jobs in Dorset

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

and offers a great stepping stone to move into an Account Manager based role within 12-18 months. The Sales Support/Account Manager will have some internal sales experience and will see you working closely with the Business Development Account Managers.You will be responsible for taking the volume requests away from the account managers.You will liase with the … records up to date and collaborate across teams running various reports on a daily basis The Sales Support and Account Manager will need: Proven B2B sales or sales support experience Strong Microsoft Dynamics CRM skills Confident working with local authorities or public sector clients Excellent communication and relationship-building skills Self-starter with strong ownership and drive Tech-savvy … opportunities based on client usage patterns and business goals Handle renewals, ensure on-time contract execution, and mitigate churn risks proactively Act as the primary point of contact for customer queries, ensuring swift resolution and satisfaction Deliver virtual product demos and training sessions to new or expanding clients Maintain accurate records in the CRM, tracking interactions, feedback, and sales More ❯

We’re looking for someone who thrives in the fast lane — someone who can turn a renewal into a growth story, a challenge into a win, and a good customer relationship into a great one. If you get a buzz from hitting targets, building trust fast, and being the person clients ask for by name, you’ll feel right … renewals early, and proving value in every interaction. This is what you’ll be doing: Achieving and smashing renewal and upsell targets. Building loyalty and trust by delivering a customer experience they can’t imagine living without. Becoming an expert in Hubexo’s Gleigan portfolio and using it to solve real problems. Securing appointments, running high-impact demos … at events, networking opportunities, and client meetings with confidence. About You: Proven account management track record with retention and upsell wins you can back up with numbers. Commercially minded, customer-obsessed, and relentless in pursuit of results. Skilled at uncovering needs and translating them into business value. A confident negotiator and influencer with gravitas at all levels. Exceptional presentation More ❯

moving forward. This is your opportunity to join a fast-growing software company in Poole, leading the delivery of high-impact projects that directly shape their product portfolio and customer experience. You’ll work across the full SDLC, helping translate ideas into working software all while juggling timelines, risk, quality, and communication like a pro. What’s in it … go-live Working closely with cross-functional teams (developers, product, QA, architecture, support) Managing scope, schedule, risks, and budget while keeping everyone on the same page Translating business and customer needs into actionable delivery plans and milestones Handling internal and external stakeholder comms with clarity and confidence Mentoring junior PMs and contributing to ongoing process improvements Championing quality, ownership … and continuous improvement across every project Supporting the Head of Programme Delivery and occasionally deputising when required What you’ll bring to the table: Proven experience delivering complex software projects in a SaaS or software environment Strong grasp of Agile, Waterfall, or hybrid delivery methods (Scrum, Kanban, etc.) Confident stakeholder manager - you can engage with execs, clients, and technical More ❯