4 of 4 DemandTrendPermanent Customer Experience Jobs in Dorset

an experienced Application Support Engineer providing 2nd application support to our portfolio of services. Are you an energetic, personable and enthusiastic person, and are you able to combine excellent customer service and communication skills with a broad knowledge of Networks and IT. Responsibilities Provide 2nd line support for Yunex Traffic Intelligent Traffic Systems, including real-time enterprise-level applications … Investigate, own, and resolve customer incidents in line with SLAs Test and raise software defects, managing customer communication throughout the incident lifecycle Support project activities, including occasional out-of-hours work Develop and maintain monitoring tools and alerting systems for 24/7 support Manage and progress system and application upgrades Assist with internal and external communications on … understanding risk and impact Collaborate with R&D, Projects, and Infrastructure teams to ensure system accuracy Maintain internal knowledge base to support knowledge sharing Promote a culture of high customer satisfaction Ensure compliance with ITIL processes and company policies Drive personal development with a focus on technology and applications Attend customer review meetings as needed Contribute to the More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

flexible working! Top 3 skills needed for this role: Ability to collaborate across disciplines to co-create solutions Proven track record for creating innovative products and delivering to market Experience in driving adoption, engagement and sentiment outcomes through brilliant product experiences What this role is all about: Join our Global Enterprise division, where we design and deliver innovative products … and exceptional experiences for members and advisers. As Head of Product, you'll lead product strategy and execution across customer journeys, ensuring seamless, customer-centric experiences aligned with our future operating model. Key Actions Product Strategy & Roadmap: Translate journey strategies into actionable roadmaps across Advisers, Employers, Members, and more Team Leadership: Build and conduct a high-performing product … parties reporting (through your line manager) any issues and/or system/process failures that may impact on service to customers What do you need to thrive? Proven experience in product leadership and building consumer-grade products Strong collaboration skills across engineering, design, and business teams Outcome-focused mindset with a passion for customer experience Analytical More ❯

Our client, a well-established finance software solutions provider based in Poole, is seeking a dedicated Customer Services Support professional to join their team. They are a trusted provider, dedicated to guiding their clients in optimising processes through best practices. With a focus on delivering high-level customer service and support, they foster a collaborative and inclusive environment … that encourages continuous learning and contribution to process improvements. As a Customer Services Support team member, you will play a crucial role in managing inbound support tickets, diagnosing and resolving technical issues, and providing both non-technical and technical support to clients. You will work closely with internal stakeholders and the project delivery and product teams to facilitate swift … ticket resolution and ensure a seamless customer experience. Responsibilities: Manage inbound support tickets (telephone and email), triaging and prioritising accordingly Record and manage all tickets using the company's ticketing software, keeping customers updated on progress Diagnose, resolve, and triage technical issues, escalating incidents and issues where necessary Liaise with internal stakeholders to facilitate swift ticket resolution Manage application More ❯