21 of 21 Permanent Customer Service Jobs in Dorset

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning More ❯

work alongside the Industrial business development manager to develop new business and with the sales support and operations team to manage technical enquiries, operations to support the sales and customer service process. The role requires cold calling prospective clients, quoting and following up email enquiries, processing sales orders, supporting managed and unmanaged customer service requirements, answering … a sales pipeline in Salesforce.com/or MS Business Central, and actively manage existing clients. Brief Description of Role New business acquisition: Target, identify, qualify & close opportunities in new service provider accounts within industrial distribution, manufacturing, EMS and CEM channels Undertake research to identify new target prospects. Examine competition to ensure facts & figures quoted. Outbound prospect research, lead qualification … customer presentation, closing opportunities, and ongoing client management. Timely follow-up and qualification of all inbound leads (web, email, webinars, seminars, marketing campaigns, etc) and actively pursue quality leads through the entire sales cycle. – CRM Management Work with marketing to ensure demand generation initiatives are delivered to target audiences. Perform daily CRM updates on lead statuses, management of new More ❯

Job Title: IoT Customer Support Engineer Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we … solution to our extensive client base. We have long-standing relationships with many of the biggest multi-site brands in the UK. Job Overview: We are seeking an experienced customer service professional to join our team The ideal candidate will have strong attention to detail, excellent communication skills, and a deep understanding of customer service principles. … This role provides frontline customer support for IoT services, assisting customers with queries and troubleshooting commercial kitchen appliances, IoT devices and networks, and ensuring a high level of customer satisfaction. Familiarity with the catering industry sector and commercial kitchen appliances is preferred/ideal. Location: Weymouth, Brackley or Halesowen Key Responsibilities: Handle customer queries related to IoT More ❯

Our client based in Bournemouth has an immediate requirement for an experienced IT Support Technician to join their well-established and busy team. The company are a local Managed Service Provider (MSP), who provide an exceptionally high level of customer service and support to a diverse customer base across the globe. We are looking for an … supporting and implementing many other technologies such as Active Directory, Windows Server, Hyper-V, Networking, Firewalls, Managed Wi-Fi, VoIP, Windows 11, Apple OS and more. The role is customer facing, both over the phone and in person. You will be primarily office based in Bournemouth with site visits to clients when required. You may spend some days purely … of a small, friendly, team of engineers. Essential Requirements: 3 years minimum IT support experience dealing with multiple clients and/or sites in a similar MSP environment. Excellent customer service skills and experience. Excellent understanding and support experience of Microsoft 365, Windows Server , Active Directory, Windows 10/11, IP Networking, Firewalls, Broadband Services. Full driving license More ❯

the first point of contact for IT issues, logging and managing tickets through the ITSM system. Providing first-line technical support to users via phone, email, chat, and self-service portals. Troubleshooting and resolving hardware, software, and network issues within your skill level, escalating where necessary. Supporting users with Microsoft Office applications, Windows operating systems, and mobile devices (iOS … Android). Assisting with Active Directory tasks such as password resets and account management. Maintaining high-quality customer service in line with SLAs and company standards. Collaborating with second-line and resolver teams to escalate complex issues. Updating documentation of known fixes and contributing to IT knowledge bases. Ensuring clear communication with users by providing updates and guidance … in non-technical terms. You'll be supported by an experienced Service Desk team and receive structured training through Baltic Apprenticeships . Desired Skills, Qualities, and Knowledge: A self-starter with a proactive attitude and a willingness to learn. Strong communication skills - confident speaking with users and explaining technical issues in plain language. Respectful, professional, and aligned with Codestone More ❯

techniques, from cold calling and market research to running presentations and actively managing the sales pipeline. Key Responsibilities New Business Acquisition: Target, identify, qualify, and close opportunities in new service provider accounts across industrial distribution, manufacturing, EMS, and CEM channels. Sales Pipeline Management: Take ownership of the full sales cycle, including outbound prospect research, lead qualification, customer presentation … Central. Goal Achievement: Be responsible for achieving monthly, quarterly, and annual lead generation and closed revenue goals. Client Relationship Development: Develop long-term relationships with customers based on exceptional customer service, quality, and responsiveness. Internal Collaboration: Work alongside the Industrial Business Development Manager to develop strategy and collaborate with the sales support team to process sales orders, manage … customer service requirements, and ensure timely quotation estimates for reporting purposes. Research & Reporting: Undertake market research to identify new target prospects, examine the competition, and work with administration to provide accurate monthly activity and sales pipeline reports. Continuous Improvement: Work with the management team on continuous improvement initiatives across the sales process. A successful candidate will have the More ❯

Finance Customer Success Agent - Accounting Software Support Are you a finance professional with a passion for customer service and problem-solving? This is a fantastic opportunity to join a growing software business as a Finance Customer Success Agent , supporting clients in getting the very best from their accounting platform. The Role: You'll be the first … point of contact for clients, managing inbound queries via phone and email, diagnosing and resolving technical or process-related issues, and ensuring an excellent customer experience. You'll also work closely with internal teams to escalate more complex queries and help shape product improvements. What We're Looking For: Minimum 3 years' experience in a finance role , with strong … hands-on use of accounting software. Background in customer support or client-facing roles is highly desirable. Excellent communication, problem-solving and organisational skills. A proactive, collaborative approach with strong attention to detail. Working Pattern: This role is ideally office-based full time during training and onboarding. Once you're fully confident in the role, there is potential to More ❯

customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who … we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective. About the Role As an experienced analyst with a customer-first mindset, you will be an influential storyteller that can translate data into clear, commercial, and actionable insights that empower the wider team and play a key role in … on site and app performance on a daily, weekly and monthly basis. Build and maintain the full suite of ecommerce Looker Studio reports to track the conversion funnels, key customer journeys and asset interaction to surface insights that inform merchandising decisions. Track all metrics by traffic source to gain a full understanding of how off-site traffic impacts on More ❯

through Southern Educational Professional Services Ltd; a subsidiary of the College. The Senior Desktop Analyst Role: As our Senior Desktop Analyst, you will be a key part of a customer focussed IT Services team and fundamental to the delivery of: an IT desktop experience which meets the need of all of our users application deployment desktop automation and remote … ll ideally have: Minimum of Level 3 National Qualification in IT or a Computing related subject. Good interpersonal and written skills. Good communication skills. Demonstrable proven track record in customer service skills. Methodical approach to problem solving. Good organisational skills. Demonstrable passion for IT and IT Systems. Good knowledge of IT hardware and experience in PC Maintenance. At … and network support. Benefits you will receive: You will receive excellent benefits and a competitive salary: 27.5 days annual leave plus bank holidays, increasing to 30.5 after 5 years' service up to 4 days additional leave during the Christmas closure period Access to Discount Schemes at multiple retailers Enrolment into the NEST Pension Scheme Closing date:- 3 November More ❯

/Account Manager on a full-time permanent basis. The Sales Support and Account Management function plays a pivotal role in enabling the business to grow and deliver exceptional service to clients. This includes providing high-quality administrative support to the sales team, managing day-to-day client relationships, and ensuring customers receive maximum value from the company’s … improvements. The role requires excellent organisation, strong communication skills, and a proactive approach to building client satisfaction and retention. Key Responsibilities: Act as the first point of contact for customer queries, providing timely and professional responses. Support the sales team with administrative tasks including CRM updates, order processing, and reporting. Manage and nurture client relationships to drive satisfaction, retention … and upsell opportunities. Coordinate and schedule client meetings, demos, and follow-up activities. Maintain accurate sales records, ensuring data integrity across systems. Collaborate closely with sales, marketing, and customer success teams to ensure a seamless client experience. Assist in preparing proposals, presentations, and client-facing documentation. Monitor and report on account activity, providing insights to sales leadership. Identify opportunities More ❯

Proven experience providing 1st & 2nd line technical support. Strong troubleshooting skills across Windows 10/11, Microsoft 365, and network systems. Familiarity with Azure AD & Intune. Excellent communication and customer service skills, with a calm, proactive approach. Strong attention to detail and ability to document processes clearly. Able to work independently, manage multiple priorities, and maintain a positive More ❯

incidents where necessary and follow up to resolution. Maintain and update IT systems, documentation, and asset records. Support projects, upgrades, and routine maintenance across the IT infrastructure. Provide excellent customer service, ensuring users feel supported and informed. About You Proven experience in a 2nd Line Support role. Strong troubleshooting skills across Windows, Office 365, and network environments. Excellent More ❯

a must. You’ll also keep a close eye on the overall workload, managing priorities and adapting plans as things change to make sure customers receive a first-class service at all times. What we’re looking for We’re keen to hear from candidates who have: Strong organisational and multitasking skills A calm, professional approach under pressure Excellent … technology Why you’ll love this role A friendly, collaborative team environment A growing, stable business offering long-term career potential Competitive salary and holiday package that increases with service The chance to be part of a company known for delivering quality and excellent customer service This position is perfect for individuals with a background as a More ❯

constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service! A good multi-tasker Confident, professional and a logical thinker Proficient with IT and good IT acumen Proactive Excellent problem solving skills to find the most effective … way to utilize the available resources, to maximise the quality and efficiency of service delivery Ability to work under deadlines and pressure Ideally, this role will suit someone who has a background as a PA or Senior Administrator or Project Coordinator.You will be able to work at pace and constantly juggle ever changing priorities. More ❯

constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service! A good multi-tasker Confident, professional and a logical thinker Proficient with IT and good IT acumen Proactive Excellent problem solving skills to find the most effective … way to utilize the available resources, to maximise the quality and efficiency of service delivery Ability to work under deadlines and pressure Ideally, this role will suit someone who has a background as a PA or Senior Administrator or Project Coordinator. You will be able to work at pace and constantly juggle ever changing priorities. More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £27k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

value Enable Adoption & Best Practices: Design engaging training, promote consistent standards in usability, governance, and risk management, and embed AI into everyday operations Collaborate & Innovate: Partner across IT, marketing, customer service, and more to align initiatives, scale solutions, and drive creative applications of AI that enhance business outcomes Monitor & Improve: Track adoption, costs, and benefits while fostering continuous More ❯

Microsoft Copilot, Google, Salesforce, and Adobe, driving measurable value and strategic alignment.You’ll champion best practices, support adoption, and embed AI into everyday operations, collaborating across IT, operations, and customer service to turn business needs into smart, efficient solutions. This role is key to unlocking the full potential of AI, fostering innovation, and enabling smarter ways of working. More ❯

provide a complete IT & telecoms package and have built an outstanding reputation over 30 years in business with existing and longstanding customers due to delivering quality products with outstanding service and integrity. They are steadily growing as a business and looking for exciting talent to join their team as an Operations Coordinator. Role: The Operations Coordinator role is an … accordingly. Duties of the Operations Coordinator will involve: Dealing with proactive requests for set up's and installations as well as ongoing reactive support of products and services Managing service orders and assisting the helpdesk in resolving faults and requests raised on the system Dispatching helpdesk tickets to most appropriate engineer as well as arranging man power for larger … will need to be extremely organised and have the ability to remain calm and composed whilst managing a busy workload with lots of changing parts You will have great customer service and be a strong communicator You will also need to demonstrate a high level of initiative The most important aspect for this role is a great can More ❯

provide a complete IT & telecoms package and have built an outstanding reputation over 30 years in business with existing and longstanding customers due to delivering quality products with outstanding service and integrity. They are steadily growing as a business and looking for exciting talent to join their team as an Operations Coordinator. Role: The Operations Coordinator role is an … accordingly. Duties of the Operations Coordinator will involve: Dealing with proactive requests for set up's and installations as well as ongoing reactive support of products and services Managing service orders and assisting the helpdesk in resolving faults and requests raised on the system Dispatching helpdesk tickets to most appropriate engineer as well as arranging man power for larger … will need to be extremely organised and have the ability to remain calm and composed whilst managing a busy workload with lots of changing parts You will have great customer service and be a strong communicator You will also need to demonstrate a high level of initiative The most important aspect for this role is a great can More ❯

Engineer should be local) £34,000-£40,000 basic Company vehicle, overtime, holidays, Call out To apply for this opportunity you must have or hold the following: • Intruder alarm service experience • Fire alarm experience essential (Gent, menvier, kentech, advanced • Commissioning experience (Beneficial but not essential) • Knowledge of Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also … industry. They offer a wide range of services including design, maintenance and installation of intruder systems, CCTV, Fire and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Fire and Security Engineer Benefit Include: • Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous Annual Leave More ❯