Customer Service Jobs in Dorset

Customer Service
South West > Dorset

The table below provides summary statistics for permanent job vacancies advertised in Dorset requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 21 May 2025, comparing them to the same period in the previous two years.

6 months to
21 May 2025
Same period 2024 Same period 2023
Rank 23 26 30
Rank change year-on-year +3 +4 +18
Permanent jobs citing Customer Service 34 85 48
As % of all permanent jobs advertised in Dorset 8.00% 7.02% 7.27%
As % of the Processes & Methodologies category 8.54% 8.23% 7.58%
Number of salaries quoted 28 40 19
10th Percentile - £21,023 £22,500
25th Percentile £30,000 £22,731 £27,500
Median annual salary (50th Percentile) £38,250 £27,925 £31,000
Median % change year-on-year +36.97% -9.92% -28.74%
75th Percentile £40,000 £41,406 £35,000
90th Percentile - £60,000 £37,500
South West median annual salary £31,000 £30,000 £32,500
% change year-on-year +3.33% -7.69% +4.84%

All Process and Methodology Skills
Dorset

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Dorset.

Permanent vacancies with a requirement for process or methodology skills 398 1,033 633
As % of all permanent jobs advertised in Dorset 93.65% 85.37% 95.91%
Number of salaries quoted 158 583 325
10th Percentile £30,000 £30,000 £31,550
25th Percentile £37,574 £36,250 £39,750
Median annual salary (50th Percentile) £47,683 £50,000 £50,000
Median % change year-on-year -4.63% - -
75th Percentile £57,500 £62,500 £62,500
90th Percentile £63,225 £69,750 £73,750
South West median annual salary £52,500 £51,000 £53,000
% change year-on-year +2.94% -3.77% +6.00%

Customer Service
Job Vacancy Trend in Dorset

Job postings citing Customer Service as a proportion of all IT jobs advertised in Dorset.

Job vacancy trend for Customer Service in Dorset

Customer Service
Salary Trend in Dorset

3-month moving average salary quoted in jobs citing Customer Service in Dorset.

Salary trend for Customer Service in Dorset

Customer Service
Salary Histogram in Dorset

Salary distribution for jobs citing Customer Service in Dorset over the 6 months to 21 May 2025.

Salary histogram for Customer Service in Dorset

Customer Service
Job Locations in Dorset

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Dorset region over the 6 months to 21 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Bournemouth +31 14 £30,000 +1.05% 21
Poole +5 2 £30,000 -11.76% 5
Customer Service
South West

Customer Service
Co-occurring Skills and Capabilities in Dorset by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (32.35%) Microsoft Exchange
2 2 (5.88%) SharePoint
3 1 (2.94%) Confluence
Applications
1 2 (5.88%) Microsoft Excel
1 2 (5.88%) Microsoft Office
2 1 (2.94%) FrameMaker
2 1 (2.94%) MadCap Flare
Business Applications
1 2 (5.88%) Sage 200
Cloud Services
1 14 (41.18%) Microsoft 365
2 13 (38.24%) Azure
3 11 (32.35%) OneDrive
3 11 (32.35%) SaaS
Communications & Networking
1 2 (5.88%) ATM
2 1 (2.94%) Firewall
2 1 (2.94%) LAN
2 1 (2.94%) WAN
2 1 (2.94%) Wi-Fi
General
1 25 (73.53%) Social Skills
2 14 (41.18%) Legal
3 13 (38.24%) Finance
4 11 (32.35%) Retail
5 3 (8.82%) Aviation
6 2 (5.88%) Analytical Skills
6 2 (5.88%) Marketing
7 1 (2.94%) Multimedia
Job Titles
1 11 (32.35%) 2nd Line Support
1 11 (32.35%) 2nd Line Support Technician
1 11 (32.35%) Customer Executive
1 11 (32.35%) Support Technician
2 3 (8.82%) IT Engineer
2 3 (8.82%) Senior
2 3 (8.82%) Senior Systems Engineer
2 3 (8.82%) Systems Engineer
3 2 (5.88%) Coordinator
3 2 (5.88%) Facilities Coordinator
3 2 (5.88%) Finance Manager
3 2 (5.88%) IT Support
3 2 (5.88%) IT Support Engineer
3 2 (5.88%) Support Engineer
4 1 (2.94%) Embedded Engineer
4 1 (2.94%) Embedded Software Engineer
4 1 (2.94%) Infrastructure Engineer
4 1 (2.94%) IT Infrastructure Engineer
4 1 (2.94%) Software Engineer
4 1 (2.94%) Technical Writer
Miscellaneous
1 11 (32.35%) Onboarding
1 11 (32.35%) Self-Motivation
2 2 (5.88%) Foreign Exchange (FX)
2 2 (5.88%) Management Information System
Operating Systems
1 12 (35.29%) Mac OS
2 3 (8.82%) Windows
2 3 (8.82%) Windows Server
3 1 (2.94%) Apple iOS
Processes & Methodologies
1 11 (32.35%) Client Onboarding
1 11 (32.35%) Problem-Solving
2 2 (5.88%) Analytical Thinking
2 2 (5.88%) B2B
2 2 (5.88%) Budgeting and Forecasting
2 2 (5.88%) Business Continuity
2 2 (5.88%) Business Intelligence
2 2 (5.88%) Business Strategy
2 2 (5.88%) Compliance Management
2 2 (5.88%) Customer Requirements
2 2 (5.88%) Digital Transformation Programme
2 2 (5.88%) Information Management
2 2 (5.88%) PLM
2 2 (5.88%) Process Improvement
2 2 (5.88%) Requirements Analysis
2 2 (5.88%) Requirements Engineering
2 2 (5.88%) Requirements Gathering
2 2 (5.88%) Stakeholder Management
2 2 (5.88%) Systems Engineering
2 2 (5.88%) Time Management
Programming Languages
1 1 (2.94%) C
1 1 (2.94%) C++
Qualifications
1 2 (5.88%) ACCA
Quality Assurance & Compliance
1 2 (5.88%) QA
System Software
1 13 (38.24%) Active Directory
2 11 (32.35%) VMware Infrastructure
3 1 (2.94%) Firmware
3 1 (2.94%) Hyper-V
Systems Management
1 11 (32.35%) Microsoft Intune
2 1 (2.94%) FortiGate
Vendors
1 18 (52.94%) Microsoft
2 11 (32.35%) VMware
3 2 (5.88%) Sage
4 1 (2.94%) Adobe
4 1 (2.94%) Aruba