1 to 5 of 5 Permanent Customer Service Jobs in Dorset with Remote Work Options

homes in the UK and Ireland via dozens of housing organisations. The Keyfax software suite provides repairs and enquiries diagnostic scripts which help Customer Service Advisors to diagnose tenancy repairs and ASB enquiries. Keyfax also includes tenant self-service modules for repairs and enquiries so that Housing … organisations can shift their tenants onto digital self-service channels. The role is quite varied but includes upselling and cross-selling to customers, building long term relationships with them, pre and post sales support and consultancy, and occasional training. You'll need to be able to explain and persuade … how Keyfax can be used to achieve better outcomes. The Customer Consultant role would suit someone who is familiar with Housing Associations or any social housing organisation and has some understanding of ICT and preferably diagnostic tools. Reporting to : The Technical Relationship Manager Business Development Sales - Handling Inbound Existing more »

right time. With outstanding renewal rates, their business is thriving and rapidly expanding. Due to a recent surge in clients, they are strengthening their customer success team and seeking passionate customer success account managers to join them. You will be part of our expanding customer success team … focusing on client support and account management The successful Client Success Manager will report into the Director of Customer Service and will:- Have prior experience in a customer success manager or account management role, ideally within a B2B environment. Have superb attention to detail Have a willingness … account as much as possible and encouraging engagement by providing creative solutions to their issues. This is not a sales role, but is heavily customer service focused. With strong retention rates, they wish to ensure that clients renew each year and are getting the ROI on their investment. more »

and supporting a large network environment (50+ sites) with multiple WAN technologies - Support experience of IP telephony and contact centre technologies - Experience in a customer support, service-level based environment and able to demonstrate application of ITIL Excellence in customer service is essential - Understanding of cloud more »

Are you an experienced Service Desk Engineer yearning for an opportunity to take your skills to the next level? Perhaps your learning capabilities and career prospects seem stagnant in your current company? Do you possess key qualities that distinguishes exceptional customer service in the realm of IT … actively encourages training and support by paying for certificates and accreditations? Whatever your situation, if youre passionate about leveraging cutting-edge technologies to enhance customer experiences, and youre ready to take on a role that offers a blend of remote and onsite work for clients across Dorset, then this … and remote working options Modern office environment that promotes enjoyment and productivity A collaborative, team-oriented culture where everyone strives for excellence! The Role: Service Desk Engineer Leo Recruitment is hiring for an esteemed and award-winning Microsoft Gold Partner located in Dorset who uphold a strong sense of more »

will undertake a fast-paced, technical role on a steep learning curve. It will be your responsibility to provide Networking & Telephony support and excellent customer service to our clients. Some of your responsibilities will include: - Use the ticketing system to log customer enquiries - Proactively monitor for traps … 2nd line support of faults and outages About you Knowledge and Experience required: - Passion for working within the Networking & Telephony field. - Ability to handle customer queries over the phone in a polite and professional way. - We are looking for candidates that have?either: - Completed a relevant Networking degree. - Achieved … an industry-standard networking certification (CCNA). - Experience working in a similar Service Desk IT/Network support role. Desirable skills: - Strong understanding of Networking fundamentals (routing, switching, TCP/IP, DNS). - Understanding of routing and redundancy protocols (BGP, OSPF, VRRP, HSPR). - Experience working within a Network more »