2 of 2 Permanent Service Delivery Jobs in Durham

senior stakeholders on infrastructure status, incident trends, and ongoing project developments. Collaboration and Communication Work closely with members of the infrastructure, support, and wider IT teams to ensure cohesive service delivery and continuous improvement. Key Qualifications: Education & Experience Minimum of 3 years' experience in a relevant IT infrastructure or networking role (e.g., Infrastructure Engineer, Network Engineer). Demonstrated More ❯

full 24/7 ITPS coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department is essential to ensure seamless … improvements and ensuring continuous progress. Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and other teams within Operations. Collaborate … with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with the wider Operations Department to minimize escalations and drive automation initiatives. High-level understanding of the toolsets More ❯