20 of 20 Permanent Service Management Jobs in the East Midlands

Service Management Account Lead When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield Working pattern … would love to hear from you. The role and what youll be getting up to on a day-to-day basis: As the Service Management Account Lead, you will take ownership of end-to-end service delivery for one or more key client accounts. leading performance, driving ...

Service Delivery Manager Salary: £50,000 - £60,000 pa DOE Location: Nottinghamshire/London (hybrid/client site/remote) Benefits: 26 days Annual Leave (+ bank holidays), Enhanced Maternity & Paternity, Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme Our Client: Multi-Vendor IT Reseller & Managed Services Provider …/VAR The Opportunity: We are searching for a proactive & experienced Service Delivery Manager to take ownership of the operational and commercial success of IT services delivered to a portfolio of enterprise customer contracts. You will play a key role in shaping the services strategy, be the driving force ...

Iron Mountain Data Centers is seeking a proactive and effective ServiceNow Business Analyst to join our Service Management team. In this role, you are not just gathering requirements—you are the \"super BA\" acting as the essential link between business needs and the full power of the ServiceNow … role is 100% remote for candidates based in the UK, Hungary, or Poland. What You'll Do (Responsibilities) In this role, you will: Requirements Management: Manage the complete requirements lifecycle—from elicitation and functional specification to technical design alignment and final validation. You will capture and simplify business requirements ...

like developing our people just as much as we like developing great products. Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions, and is experiencing significant growth worldwide. The company has received numerous awards … internals to develop and maintain Windows kernel-mode and user-mode device drivers and services across multiple security products within the Secure Unified Endpoint Management portfolio. This engineer will be working both with on-premises product offerings as well as SaaS cloud products as these key components are shared ...

like developing our people just as much as we like developing great products. Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions, and is experiencing significant growth worldwide. The company has received numerous awards … internals to develop and maintain Windows kernel-mode and user-mode device drivers and services across multiple security products within the Secure Unified Endpoint Management portfolio. This engineer will be working both with on-premises product offerings as well as SaaS cloud products as these key components are shared ...

like developing our people just as much as we like developing great products. Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions, and is experiencing significant growth worldwide. The company has received numerous awards … internals to develop and maintain Windows kernel-mode and user-mode device drivers and services across multiple security products within the Secure Unified Endpoint Management portfolio. This engineer will be working both with on-premises product offerings as well as SaaS cloud products as these key components are shared ...

Life on the team As a Senior Service Manager, you will be accountable for all Services delivered to our Contractual and Professional Services customers. You will provide leadership and management of the virtual customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer … presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan; As the Service lead you will interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities ...

What you will be doing: Deliver support for Microlise systems, including troubleshooting, fault resolution, and escalation where necessary. Provide support through our IT Service Management system, Service Now, alongside telephone support as the initial point of contact for all Microlise related queries. Plan and coordinate installations, repairs … technical interventions for our customers and internal field engineers. Oversee platform commissioning, tenancy management, and system access control. Ensure compliance with encryption and data security standards during system updates. Maintain technical documentation and manage updates to ensure accuracy and compliance. Act as the link between the customer and Microlise ...

/CD pipelines, and contributing to automated testing strategies. The role also involves integrating Salesforce with finance-related platforms, including invoicing and expense management systems, while helping to develop reusable assets and service capabilities for broader organisational use. Key Responsibilities Develop and enhance Salesforce solutions using both configuration … reliability. Collaborate with cross-functional teams in an Agile environment to deliver incremental value. Support the creation of modular, reusable components and scalable service offerings. Participate in technical discussions, code reviews, and knowledge sharing across distributed teams. Essential Skills & Experience Demonstrated experience working as a Salesforce Developer ...

Service Desk Analyst - 1st/2nd line - Nottingham - Hybrid Working IT Service Desk Analyst with strong experience in an IT helpdesk or service desk support role is required by a leading company in Nottingham. In this role, you will be the first line of support … deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1st/2nd Line IT Support via phone/email/service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely ...

passionate about making sure new and changed digital services land smoothly, safely, and successfully? Do you thrive at the intersection of people, technology, and service quality? If so, wed love to hear from you. Derbyshire County Council is looking for an experienced Service Transition Manager to shape … coordinate end-to-end service transitions across a diverse digital estate. Youll ensure services move effectively from development through deployment and into operational use, maintaining stability, quality, and customer satisfaction at every stage. What youll be doing Leading the planning and coordination of end-to-end service transitions ...

lead a specialist team responsible for supporting key business applications across the organisation. This is a hands-on leadership role, combining team management with strategic oversight to ensure reliable, efficient, and high-performing application services. You'll drive service improvement, oversee incident and request management, and ensure … function, working from their Northampton office. What's Required? The ideal Applications Support Manager will bring: Proven experience leading an applications support or IT service team Strong technical knowledge of Microsoft Dynamics CRM, Microsoft 365, and enterprise business systems Experience working within ITIL frameworks and service management ...

line and 2nd line technical support across the Trust. It is essential that you are customer focused with a "user-first" approach to deliver service excellence. You must be flexible, enthusiastic and display high levels of initiative, together with the ability to work under pressure both as an individual … diagnosis and resolution for Trust IT equipment and software in accordance with National, Industry and Trust standards with a particular focus on ITIL IT Service Management. Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost ...

investing in its technology function to support continued growth and operational excellence. This role sits within a central IT team based in their Shared Service Centre in Hinckley, supporting users and systems across the wider business. You will play a key part in the day-to-day administration, support … applications running on Microsoft technologies including Azure, Windows Server, Entra, Active Directory and SQL Server Provide 2nd/3rd line support, ensuring incidents and service requests are seen through to resolution Support the installation, configuration and rollout of new applications Monitor applications, apply updates and security patches, and manage ...

play a key role in delivering and supporting a newly introduced Professional Services delivery module , alongside ongoing ownership and optimisation of the IT Service Management (ITSM) capability and existing custom solutions. This is a hands-on position offering genuine influence over how the ServiceNow platform is shaped … adopted across the business. Key Responsibilities Own the administration and operation of the ServiceNow platform, ensuring stability, performance, security, and resilience, including the management of users, roles, groups, and permissions. Lead the rollout, configuration, and long-term support of the ServiceNow Professional Services delivery module , working closely with internal ...

Subject Matter Expert for all things ServiceNow. Your role will involve providing expert support and continuous improvement for the existing IT Service Management (ITSM) module and customisations whilst also being responsible for the successful implementation of new modules.This is a newly created role ServiceNow Specialist role and will … week with flexible working 25 days holiday + 5 days buy/sell + bank holidays. Professional development opportunities 5% employer pension, rising with service + many more. Desired skills and experience: ServiceNow Certified System Administrator (CSA) Proven experience as a ServiceNow Administrator and Developer. Strong understanding ...

delivering high-quality test automation solutions and enhancements and upgrades - Strong understanding of modern system, development and support best practices - Familiarity with ITIL service management processes - Effective communicator able to translate technical detail when communicated with stakeholders - Strong leadership skills with the ability to motivate, develop, and retain … excellence in the workplace in the Best Big Companies to Work For. How to apply We’re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then ...

real technical issues - typically 10-20 tickets per day. You'll learn how to: Diagnose and resolve 2nd line support issues Use Jira for service management Develop PowerShell skills in a practical setting Gain exposure to Azure and cloud-based environments Understand network environments including Cisco Meraki ...

office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively You will join a global IT team, supporting end users from all regions. As well as assisting our global end users you will ...

Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing ...