5 of 5 Permanent Service Analyst Jobs in the East of England

Service Desk Analyst St. Albans/WFH to £38k Are you a bright, ambitious technologist with experience of supporting users within a Windows environment? You could be progressing your career as a Service Desk Analyst at a technology driven sports betting/gambling company, continually learning and developing your skills. As a Service Desk Analyst … from M25), you'll also the flexibility to work from home 1 day a week (following probation period). About you: You have experience of helping users in a Service Desk/Helpdesk Support role You have strong Windows desktop administration (Windows 10/11) You have a pro-active attitude with a desire to help people You have … prioritisation skills You have a good working knowledge of Exchange, Active Directory, Group Policy, Entra ID, Intune, SCCM, Office 365, Teams What's in it for you: As a Service Desk Analyst you will earn a competitive package: Salary to £38k 25 days holiday, rising to 30 after 2 years Enhanced parental leave Contributory pension scheme Private Medical More ❯

Service Desk Analyst Location: Chelmsford, Essex (Hybrid – 1 day per week onsite, remainder remote) Salary: Competitive + Benefits About the Role This is an exciting opportunity to launch your career in technology with a dynamic and growing team. As a Service Desk Analyst , you’ll be working on cutting-edge technology platforms within the London Market … Insurance sector, developing a strong foundation for a successful IT career. Excellent communication skills are essential, as you’ll be liaising directly with clients to deliver an outstanding customer service experience while supporting key technology platforms. Key Responsibilities Respond to user calls, emails, and queries in a timely and professional manner Raise, log, and manage support tickets through to … resolution Triage and prioritise incidents in line with service level agreements (SLAs) Perform password resets and other routine IT support tasks Assist with onboarding new starters and setting up accounts and access Troubleshoot and resolve first-line technical issues or escalate where appropriate Contribute to maintaining knowledge base articles and documentation About You We’re looking for someone who More ❯

Are you looking for a challenging role where you can provide exceptional customer service and utilize your technical skills? Join our dynamic and growing team as an IT Service Desk Analyst We are seeking individuals who are passionate about providing top-notch support to our branch network users. If you can work well under pressure, have strong … towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provide to our internal and external customers. Location: Group IT Services, Colwyn House, Colchester Accountable to: IT Service … function Management and Ownership of internally escalated support tickets within SysAid to 2nd line support, Infrastructure and external referrals. Working within given SLA's maintaining a good quality of service across the group. Assisting staff using remote support software to diagnose and fix all IT related issues. Providing desktop support to all group services departments. Management of Active Directory More ❯

Fixed Term Contract: 12 Months Industry: Financial Services Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating More ❯

assurance to the business that we are meeting corporate objectives and outcomes provided for customers are fair and in line with both business and regulatory requirements. As a QA analyst, you'll undertake timely and accurate outcome testing on a day-to-day basis, working in close conjunction with CS Operational Specialists and Risk and Compliance to deliver consistent … developing their teams and identifying where gaps exist, assisting the QA Team lead in designing protocols for testing and reporting What you'll do: Customer Outcomes Assessment : Evaluate customer service interactions, including complaints and vulnerable customers, to ensure positive outcomes and compliance with regulatory standards Management Information Production : Create detailed and insightful reports to support process improvements, consumer duty … reporting, and operational risk management. Lead monthly review sessions with operational heads Process Improvement : Identify and collaborate on implementing changes to enhance customer service processes Coaching and Training : Deliver training sessions to staff, focusing on improving skills, ensuring compliance, and addressing the needs of vulnerable customers Action Tracking : Monitor and escalate the closure of remedial actions identified through quality More ❯