9 of 9 Permanent Service Analyst Jobs in the East of England

Service Desk Analyst required! Salary: £37,000 to £39,000 Location: Bedford Hours: Monday - Friday 8am - 6pm An opportunity has arisen for a Technical Service Desk Analyst to join a friendly, supportive ICT/Technology Department. We are looking for an experienced and highly technical Service Desk Analyst who will be highly motivated, and … enthusiastic, with a proven track record in providing an efficient, effective, and professional ICT Service Desk support service, you and your team will be supporting the whole council including Directors, Members and Officers and be the first point of contact for all issues and requests. You will be a senior member of the service desk team and … support of complex solutions for the Councils Technology environment. Ideally you would have an expert understanding of ITSM tools, especially strong experience of developing Ivanti Neurons for ITSM (Ivanti Service Manager ISM). You will need to have excellent customer service and interpersonal skills, whilst always providing an outstanding service. While we offer a flexible agile working policy More ❯

Job Title: Senior Service Desk Analyst Location: Bedford, MK42 (Hybrid – minimum 50% in office) Contract: Permanent, Full-Time Start Date: ASAP Salary: £37,938 per annum? Important – Please Read Before Applying Without the following skills, CVs will not be considered : Extensive, proven experience in a senior service desk/2nd line role Strong expertise in ITSM tools … scripting, and automation Good knowledge of Microsoft 365 (AzureAD/Entra ID, Exchange Hybrid) Solid experience with Active Directory The Role We are seeking a Senior Service Desk Analyst to join our Technology team. This is a hands-on technical role that combines 1st line service desk responsibilities with advanced 2nd line support. You’ll be supporting … a wide range of technologies, mentoring junior colleagues, and contributing to projects and service improvements.Key Responsibilities Deliver 1st and 2nd line technical support for ICT incidents, service requests, and changes Ensure timely resolution of issues while meeting agreed SLAs Support and maintain user accounts, software deployments, and IT assets Proactively monitor system performance and contribute to KPI reporting More ❯

IT Service Desk Analyst - Chelmsford IT Service Desk Analyst strong experience in a 1st/2nd line IT helpdesk or support role, is required by a leading company in Chelmsford. In this role you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee … Unfortunately, my client is unable to offer sponsorship for this position. You must have full unrestricted right to work in the UK to be considered for this role. Keywords - Service Desk/Helpdesk/IT Support/1st Line/Chelmsford Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus More ❯

IT Service Desk Analyst - Chelmsford IT Service Desk Analyst strong experience in a 1st/2nd line IT helpdesk or support role, is required by a leading company in Chelmsford. In this role you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee … Unfortunately, my client is unable to offer sponsorship for this position. You must have full unrestricted right to work in the UK to be considered for this role. Keywords - Service Desk/Helpdesk/IT Support/1st Line/Chelmsford Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus More ❯

We are looking for a Service Desk Analyst (Level 1) to join the Frontier team, based at our Sandy office on a full-time, permanent basis. You will provide first level support, covering a large number of applications and systems, user administration and escalation of issues within the team. Previous experience working in a customer service environment … to Work Scheme, employee retail discount scheme and free eye test vouchers About You Previous experience in a problem-solving environment with a high interest in technology Strong customer service experience Excellent verbal and written communication skills Professional attitude with a willingness to learn and develop Proven attention to detail and commitment to recording information accurately Proficient, accurate keyboard … operating systems and M365 applications Self-motivated and capable of working on own initiative as well as part of a team Full UK driving license Your Role As a Service Desk Analyst (Level 1) your role will involve: Ensuring Health and Safety procedures are adhered to at all times Participating in a shift rota to cover business core More ❯

Do you have exceptional customer service skills and a passion for IT? If so, join Elysium Healthcare's as a 1st Line Service Desk Analyst. You will provide 1st line support professionally and efficiently, and work within our expanding team of engineers, while also maintaining a high degree of customer service for all support queries, working towards … support to over 8000 colleagues throughout more than 90 hospitals and care homes and head office functions in England and Wales, while also maintaining a high degree of customer service for all support queries and ensuring that all SLA’s and ITIL v4 are met. What you will be doing: Handling 1st line technical support queries professionally and efficiently … Maintaining a high degree of customer service for all support queries and ensure that all SLA’s are met Exceptional communication skills and takes an analytical approach to problem solving Support users in the use of hardware equipment Provide users with understandable advice to avoid recurring issues Maintaining that internal SLA’s and ITIL v4 processes are followed Working More ❯

Business Analyst - In Home/Repairs and Maintenance - Smart Metering (Salesforce Field Service or Microsoft Dynamics 365 Field Service is essential - min. two contracts in this specialist area/environment) Inside IR35 - £550 per day - Start 1st of October 2025 - 6-month contract The IT function operates within the technology space providing business solutions which are innovative … robust, cost effective, and aligned with corporate goals and strategy. As a Business Process & Systems Analyst, you will be responsible for identifying, implementing and maintaining industry leading business solutions. With a focus on effective use of technology, processes, and systems, the successful candidate will understand the needs of our business and develop appropriate solutions to continually improve operational and … all internal processes •Identify and evaluate different technologies aligned with business goals and strategy •Conduct impact assessments for defined process and system changes •Help to identify opportunities to improve service, quality, safety and profitability by improving existing or implementing new processes and systems •Develop and maintain positive close working relationships with business stakeholders •Communicate regularly and appropriately with all More ❯

Business Analyst - In Home/Repairs and Maintenance - Smart Metering (Salesforce Field Service or Microsoft Dynamics 365 Field Service is essential - min. two contracts in this specialist area/environment) Inside IR35 - £550 per day - Start 1st of October 2025 - 6-month contract The IT function operates within the technology space providing business solutions which are innovative … robust, cost effective, and aligned with corporate goals and strategy. As a Business Process & Systems Analyst, you will be responsible for identifying, implementing and maintaining industry leading business solutions. With a focus on effective use of technology, processes, and systems, the successful candidate will understand the needs of our business and develop appropriate solutions to continually improve operational and … all internal processes •Identify and evaluate different technologies aligned with business goals and strategy •Conduct impact assessments for defined process and system changes •Help to identify opportunities to improve service, quality, safety and profitability by improving existing or implementing new processes and systems •Develop and maintain positive close working relationships with business stakeholders •Communicate regularly and appropriately with all More ❯

Business Analyst - In Home/Repairs and Maintenance - Smart Metering (Salesforce Field Service or Microsoft Dynamics 365 Field Service is essential - min. two contracts in this specialist area/environment) Inside IR35 - £550 per day - Start 1st of October 2025 - 6-month contract The IT function operates within the technology space providing business solutions which are innovative … robust, cost effective, and aligned with corporate goals and strategy. As a Business Process & Systems Analyst, you will be responsible for identifying, implementing and maintaining industry leading business solutions. With a focus on effective use of technology, processes, and systems, the successful candidate will understand the needs of our business and develop appropriate solutions to continually improve operational and … all internal processes •Identify and evaluate different technologies aligned with business goals and strategy •Conduct impact assessments for defined process and system changes •Help to identify opportunities to improve service, quality, safety and profitability by improving existing or implementing new processes and systems •Develop and maintain positive close working relationships with business stakeholders •Communicate regularly and appropriately with all More ❯