Service Analyst Jobs in the East of England

Service Analyst
England > East of England

The median Service Analyst salary in the East of England is £26,500 per year according to job vacancies posted during the 6 months to 6 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 155 190 202
Rank change year-on-year +35 +12 -49
Permanent jobs requiring a Service Analyst 63 45 72
As % of all permanent jobs advertised in the East of England 1.04% 0.83% 1.12%
As % of the Job Titles category 1.10% 0.98% 1.19%
Number of salaries quoted 44 35 68
10th Percentile £21,250 £21,750 £24,250
25th Percentile £23,500 £23,250 £25,916
Median annual salary (50th Percentile) £26,500 £26,000 £28,500
Median % change year-on-year +1.92% -8.77% +7.55%
75th Percentile £27,671 £28,820 £30,563
90th Percentile £32,725 £43,650 £32,500
England median annual salary £27,500 £30,000 £27,500
% change year-on-year -8.33% +9.09% -

All Permanent IT Job Vacancies
East of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 5,717 4,586 6,037
% of permanent jobs with a recognized job title 93.94% 84.18% 93.77%
Number of salaries quoted 4,363 2,289 2,893
10th Percentile £25,809 £26,250 £27,000
25th Percentile £31,250 £36,750 £35,500
Median annual salary (50th Percentile) £47,500 £55,000 £50,000
Median % change year-on-year -13.64% +10.00% -
75th Percentile £63,750 £67,500 £65,000
90th Percentile £75,000 £82,500 £76,850
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

Service Analyst
Job Vacancy Trend in the East of England

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Analyst in the East of England

Service Analyst
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Service Analyst in the East of England.

Salary trend for Service Analyst in the East of England

Service Analyst
Salary Histogram in the East of England

Salary distribution for jobs citing Service Analyst in the East of England over the 6 months to 6 May 2024.

Salary histogram for Service Analyst in the East of England

Service Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the East of England region over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hertfordshire +21 21 £26,500 +1.92% 6
Bedfordshire - 14 £22,500 - 4
Cambridgeshire +18 13 £26,500 +7.07% 3
Suffolk -7 7 £27,000 +2.82%
Essex +15 5 £23,750 -1.04% 1
Norfolk - 3 £27,500 - 1
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 6 May 2024, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Service Analyst in the job title.

1 46 (73.02%) Social Skills
2 43 (68.25%) Windows
3 42 (66.67%) Microsoft 365
4 41 (65.08%) Microsoft
5 39 (61.90%) Active Directory
6 37 (58.73%) ITIL
7 22 (34.92%) Analytical Skills
7 22 (34.92%) Customer Service
8 21 (33.33%) Problem-Solving
9 20 (31.75%) Android
9 20 (31.75%) Degree
10 18 (28.57%) Statistics
10 18 (28.57%) LAN
10 18 (28.57%) WAN
10 18 (28.57%) Root Cause Analysis
11 13 (20.63%) Service Delivery
12 12 (19.05%) Firewall
13 11 (17.46%) Windows Server
14 10 (15.87%) VMware
15 9 (14.29%) Incident Management
15 9 (14.29%) vSphere
15 9 (14.29%) ServiceNow
16 8 (12.70%) SLA
17 7 (11.11%) VPN
17 7 (11.11%) Microsoft Office
17 7 (11.11%) ITSM
17 7 (11.11%) Ticket Management
17 7 (11.11%) Veeam
17 7 (11.11%) Replication
17 7 (11.11%) Focus Group

Service Analyst Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.35%) Microsoft Exchange
2 2 (3.17%) Confluence
Applications
1 7 (11.11%) Microsoft Office
2 5 (7.94%) Microsoft Excel
Cloud Services
1 42 (66.67%) Microsoft 365
2 2 (3.17%) Azure
Communications & Networking
1 18 (28.57%) LAN
1 18 (28.57%) WAN
2 12 (19.05%) Firewall
3 7 (11.11%) VPN
4 2 (3.17%) Wi-Fi
Development Applications
1 4 (6.35%) JIRA
General
1 46 (73.02%) Social Skills
2 22 (34.92%) Analytical Skills
3 5 (7.94%) Inclusion and Diversity
4 2 (3.17%) Organisational Skills
5 1 (1.59%) Local Government
Miscellaneous
1 7 (11.11%) Replication
2 4 (6.35%) Self-Motivation
3 1 (1.59%) Data Protection Act
3 1 (1.59%) Management Information System
3 1 (1.59%) Video Conferencing
Operating Systems
1 43 (68.25%) Windows
2 20 (31.75%) Android
3 11 (17.46%) Windows Server
4 5 (7.94%) Windows 10
5 2 (3.17%) Linux
5 2 (3.17%) Windows Server 2016
5 2 (3.17%) Windows Server 2019
Processes & Methodologies
1 37 (58.73%) ITIL
2 22 (34.92%) Customer Service
3 21 (33.33%) Problem-Solving
4 18 (28.57%) Root Cause Analysis
4 18 (28.57%) Statistics
5 13 (20.63%) Service Delivery
6 9 (14.29%) Incident Management
7 7 (11.11%) Focus Group
7 7 (11.11%) ITSM
7 7 (11.11%) Ticket Management
8 5 (7.94%) Customer-Centric Approach
8 5 (7.94%) Customer-Centricity
8 5 (7.94%) Hardware Maintenance
8 5 (7.94%) Major Incident Management
9 4 (6.35%) Active Listening
10 3 (4.76%) Business Continuity
10 3 (4.76%) Collaborative Culture
10 3 (4.76%) Disaster Recovery
10 3 (4.76%) Matrix Management
10 3 (4.76%) Matrix Organization
Programming Languages
1 1 (1.59%) SQL
Qualifications
1 20 (31.75%) Degree
2 5 (7.94%) BPSS Clearance
3 3 (4.76%) A+ Certification
3 3 (4.76%) DV Cleared
3 3 (4.76%) SC Cleared
3 3 (4.76%) Security Cleared
4 1 (1.59%) ITIL Certification
4 1 (1.59%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 8 (12.70%) SLA
System Software
1 39 (61.90%) Active Directory
2 9 (14.29%) vSphere
Systems Management
1 2 (3.17%) Microsoft Intune
Vendors
1 41 (65.08%) Microsoft
2 10 (15.87%) VMware
3 9 (14.29%) ServiceNow
4 7 (11.11%) Veeam
5 6 (9.52%) Cisco
6 5 (7.94%) Meraki
7 4 (6.35%) Google
8 2 (3.17%) Apple
8 2 (3.17%) Commvault
9 1 (1.59%) Citrix
9 1 (1.59%) Dell